Wow, disgraceful! Way over charged for work performed. $900.00 for a two hour job with easy access…read moreand $30 in parts and materials. This was the second time I used them and the last.

I was in the plumbing department at Rona trying to figure out what plumbing part I needed. Carl…read morefrom Super Plumber was also there looking for a part. He asked me if he could help me... I told him I needed a short piece of copper pipe & Rona only sold pipe in 20 ft lengths... he offered to give me a short piece he had in his truck... we went out to his truck and he gave it to me... no charge. Thanks Carl... you're a good representative for your company. Robert - Nanaimo

Set an appointment for the next day and he arrived right on time. Explained in easily…read moreunderstandable terms what he was doing. Despite the furnace having not been serviced in over 10 years, he quickly corrected a longstanding issue (someone had installed the wrong flow/style nozzle). He made recommendations as to what to do to avert an upcoming issue that we had noticed before contacting him. The controller is becoming unreliable, it's well over 20 years old. No pressure to install right away, said when it ultimately "goes" he has replacement ready to put in. Going to have him service the furnace yearly now. It just makes sense to. Prompt, friendly, honest, patient, knowledgeable, and reasonably priced. What is not to like? Already set a reminder for early next fall to call him for annual service appointment. Definitely recommend this business.

From the owner: Sloan's Heating Services is a family owned and operated business since 1976. Sloan's Heating…read moreServices prides ourselves in providing friendly, efficient service in comfort to the families in Business in Nanaimo, Parkville and Ladysmith.

Find and repair leak in garage We called a specific…read moreplumbing company and the truck that responded was Roto Rooter The technician was efficient and found the source of the leak and repaired a pinpoint leak in an old pipe in the wall next to the water heater. We we very pleased with the service until we received the bill which was outrageously excessive for the time spent.

If there was a 6th Star rating, they have earned higher!…read more If you are looking for plumbing services...look no further. Team is outstanding and give old fashion reliable service. Thank you Brenda and Paul for getting my water tank replaced quickly and very professionally. It was greatly appreciated and it is nice to know a good plumbing company these days! Awesome!

Replaced a very old heating fuel furnace that was at it's "end of life" with a new gas furnace…read more Received a quote from Angelo less than 3 hours from his visit. Becky at the office, answered a few questions and altered our order to include a programmable thermostat with no problems. Sent updated information, and confirmed the install twice, at time of order, and again the day before. Their friendly crew were on time, paid attention to details, kept me informed as the install was happening, answered all questions. They double and triple checked the install. Checked the registers. Insured the gas stove was operating fine before wrapping things up, as the gas was shut off to run a new gas line. Removed the fuel line, shut off the fuel from the old tank and capped it as well. Ran through the thermostat settings. Cleaned up everything and used drop cloths. Place heats quickly, fan is much quieter and can actually be set to lower speeds if desired. The programmable thermostat helps reduce heating costs. So far, I am quite pleased and toasty warm. If I don't update this review, the furnace if working fine. ;)

Incredible team....from beginning to end, Coastal Heating made it easy. Their customer service is…read moreamazing and I would recommend them to anyone looking for heating solutions. It says 5 stars, but truly, they are 10! Thanks to Angelo, Becky, Paul and the entire installation team. Awesome experience. Look no further...this is the company to go with!

Absolutely fraudulent practices: They put a "call for free quote" advert on their website. I called…read morethem to come and look at my heat pump and give me a quote. Their quote was unclear (They just gave me the price of a new unit + labor but they did not say what the labor cost would be). Other outfits did and I went with another outfit with a cheaper and much clearer quote. Then, they hit me with an invoice!. When I disputed it, Their response was that they gave me a service and the "free quote only applies when you put in a new unit". Yet, they did not say that on their website. Steer clear of this outfit!!

Excellent customer service and they stand behind their work and products. Very professional, hard…read moreworking, clean and knowledgeable. They went the extra mile to make sure we were fully satisfied. For all your gas fitting needs make Blue Flame your first call.

These people seem to have written the book on customer service. From a no water call at 8.30am to…read morecompletely fixed problem at 2.00pm one ferry ride and a small boat ride away from their office was amazing Rees arrived soaking wet from his boat ride in the pouring rain. he had arrived with his tools and the correct replacement unit set to work and was done within a couple of hours. You couldn" beat it Thanks for a job well done

Despite its being first in the list alphabetically of Nanaimo Water System providers, it ranks…read moreabsolutely last in customer service and integrity. This is not a company you ever want to deal with, unless you're anxious to launch a small claims action as I have. They refused to honour a three-year warranty on a UV system controller, stating that the warranty starts when they buy the products they sell and install for you, not when you actually receive them. In my case, I was told that the controller they supplied me with in June 2019 was actually three years and seven months old by April 2022. To quote the Operations Manager: "Warranty is based on installer purchase date, not installation or manufactured on date." How absurd! I refused to pay them $655 to replace the controller, and found one online and installed it myself, saving $133 in the process. At this point my system hadn't worked properly for 18 days. A week after the Operations Manager's response, and four days after I installed my new controller, his boss emailed me and said they wouldn't charge me to replace the controller. I replied that I had already replaced it and requested reimbursement for my expenses or I would sue for them plus court costs. The stunning reply was that "that was (my) decision" and they refused to reimburse me. Not only that, the boss then went into a rather personal accusatory diatribe that was not only incorrect but downright insulting. This from a man who states: "Unlike other companies, we try and (sic) operate with a high level of customer service and honesty." They may say they try, but they fail miserably. Lastly, on the original UV install, they neglected to properly disinfect the system and had to return to do it right after I complained. And on the controller issue above, the tech they sent initially replaced a part that had nothing to do with the problem, saying the part was poorly made back in 2019 when it was installed. It of course didn't make a whit of difference. I only wish there was a "zero stars" option...