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    Narrow Way Communications

    4.3 (6 reviews)
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    People searched for Television Service Providers 305 times last month within 25 miles of this business.

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    XFINITY - Just a basic example of the added line, since a photo can't depict the actual problem.

    XFINITY

    (805 reviews)

    Capitol Hill

    Complaint registered today against Xfinity, owned by Comcast:…read moreDescription of complaint: Comcast/Xfinity billing is confusing to say the least. Current bill due as of 8/1/2024. They bill a month in advance. Yesterday, I cancelled that plan which should erase the $206 normal charges. I am making a payment of $93.37 tomorrow, which I am not challenging. There may be a residual balance of under $25, but they are telling me that I will owe $152 and change after tommorow's payment, and this is part of the amount I am challenging. I have paid $250 on 7/4/2024 and with tomorrow's payment, that is $343 in one month!!!! On my last complaint to the BBB, they also told me they would credit the $100 tech visit on 3/24/2024 which I was told several times by the tech that actually came to my house that I WOULD NOT BE CHARGED, so this $100 credit did not drop off. I was also told twice by two different chat discussions subsequent to that date. So the total amount that I should be credited would be $252 and change. The only reason for two stars is because of the hours I have had to spend challenging their puzzling billing "rules," in which, after I cancelled all TV expenses, the gave me bare internet FREE for one year. I am finally switching to a digital antenna, and getting a smart TV. To their credit, Xfinity's internet is EXCELLENT in quality and speed, even at 50Mbps. Quite simply, $230 a month for TV and internet is TOO MUCH, even if you are fairly well off. Since 2006, I have paid Comcast some $40,000 in services, taxes, fees and miscellaneous "other" charges. Not any more.

    To Comcast Legal and Executive Escalations, This email…read moreserves as a formal Notice of Dispute and a demand for the immediate cancellation of all Xfinity services under my account. I am writing to establish a strict, undeniable written paper trail, as Xfinity's systems deliberately block consumers from canceling services independently online, and your telephone representatives have actively falsified information. Yesterday, September 2, 2026, I called Xfinity customer support for the second time to ensure my account cancellation was being processed. The representative explicitly assured me that my services were ended. However, upon checking my account dashboard, I discovered the account remains active and billing continues. This marks the second consecutive time a phone representative has committed verbal fraud by promising my account was closed, only to leave it active to protect their internal metrics. This predatory behavior is a pattern. A few weeks prior to my cancellation requests, I called Xfinity three separate times attempting to find a better, more affordable rate for my plan. Instead of helping me or offering a reasonable pricing adjustment, your representatives repeatedly and aggressively shoved the Xfinity Mobile feature in my face. They refused to offer any other viable alternatives. It is entirely clear that Xfinity representatives do not strive to help the consumer; they strive solely to help themselves, protect their own sales quotas, and keep their jobs. Your entire customer service system is built on deceptive, bad-faith retention tactics designed to trap customers and extract unauthorized funds. Please take the following actions immediately: Terminate all services tied to this account effective immediately. Stop all future billing and revoke any automatic payment authorizations. Issue a final, prorated bill reflecting my original cancellation attempts, with a full waiver of any fees accrued due to your representatives' refusal to close the account. Send written confirmation of account closure to my email on file. I am keeping a log of this correspondence. If this account is not closed immediately and all unauthorized billing stopped, I will forward this entire documented timeline to the Federal Communications Commission (FCC), the Federal Trade Commission (FTC) for violations of unfair billing and cancellation traps, and my State Attorney General's Consumer Protection Division. Sincerely,

    Hood Canal Communications

    Hood Canal Communications

    (17 reviews)

    HCC is amazing! Fiber optics was recently made available in my community and have experienced…read morenothing short of 'over-the-top' customer service and tech support. In particular, Dan, 'Tech Guru,' just finished looking over what is needed to get the best internet connectivity and service. He was simply outstanding. Answered all my questions - his technical expertise is without par! Additionally the two customer service professionals I've been working with, Hillary and Sarah, both delivered epic customer service. Having been a long term customer of Comcast and Century Link, I've never felt as listened to and actually helped me. Keep up the great work HCC - I'm a raving fan!

    This company tore up our driveway for fiberoptics that never came. Ours is literally the last…read moreservice line in our neighborhood to receive this upgrade, an upgrade that would DECREASE our monthly bill by 10% and increase our speed 1000%! Our neighbors literally received the upgrade over 3 years ago. HCC dug up 25 feet of our driveway, left it looking like garbage, literally there are shards of metal and glass where they dug it up... I've called every month, but for 6+ months I've been told by customer service that they 'have a part on order' and that the construction supervisor will call me back to discuss moving forward... to date, that construction supervisor has never called me. I am disabled and on a fixed income and my bill could've been reduced years ago!!!??? I feel totally taken advantage of and discriminated against, which is so sad because when I moved her I had such high hopes that service through a local company was going to be a great experience, but instead, I've been totally ignored.

    Narrow Way Communications - televisionserviceproviders - Updated September 2026

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