Last month I had mine and my husband's closets customized using Elfa. My walk-in closet is a pretty good size, and my husband has a standard two-door closet. We had customized closets in a duplex we owned years ago for two small closets and had a good experience, so we decided to use them again for our home. I also saw that they were having 30% off Elfa for a limited time.
I scheduled for a designer to come to our house mainly because of my walk-in closet and the fact that it could be a little more complicated. The designer was on time and very nice. She measured our closets and also took notes of the shelves that were already in place that we wanted removed.
I had some back and forth with the designer over about a week, and then it took a few more days to finalize the order. I think it took a little more time because they were checking that they had all the pieces for my closet design. The designer let me know that, unfortunately, some of the pieces I had chosen were being discontinued, so they did not have enough pieces for my order. Because of that, they upgraded my order to Elfa Decor for the same cost that I was originally quoted. I was obviously very excited and really appreciated that they did that rather than having me change my closet design. I was also quoted for the demolition of what was currently in my closet, and I found the quote very fair.
I scheduled installation, which was originally planned over two days because of the demolition of what was currently in our closets and because my walk-in closet was a bigger job. The installer arrived on time and, in the afternoon, asked if he could work a little later so he could finish the closets that day. I was very happy to have everything completed in one day. The installer took all the demolished pieces from our closets with him to discard, which I really appreciated. For some reason, I thought I was going to have to be responsible for getting rid of the old closet pieces, so that was a big relief.
I ended up changing my configuration a little after seeing how what I chose looked in my closet, and I appreciated that the installer was flexible. There was one item that I received in the wrong color, but luckily it was something I could slide into my closet myself and did not require the installer.
I ended up returning the extra pieces from changing my closet configuration a little bit, and the store did not give me any issues. Overall, I had a great experience and would use The Container Store again for other closets in my house. read more