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    The Convenient Grocer

    5.0 (1 review)
    Open 9:00 am - 10:00 pm

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    7 years ago

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    Kroger - Proof of purchase

    Kroger

    2.3(28 reviews)
    8.1 mi
    $$

    I was discriminated at this Kroger by the manager named Chris. I purchased a ham 2 days ago and…read morewent to return it but I didn't have the physical receipt but I had a digital receipt. They never even looked at my digital receipt they said it's policy that they can't accept digital receipts. It didn't say it anywhere listed in the store that they couldn't. I even pulled up the policy online I have attached it to this post for review. Once I showed her she asked a co worker who told her it's up to the manager. So she called the manager over and asked him what the policy was and he said it was up to him to make the decision. Chris didn't ask me anything he just looked at me and told her to give me a gift card. I was extremely frustrated. I give Krogers between $400-600 dollars monthly between buying groceries and going to there gas stations so I was upset I asked the lady at guest services why and she said cuz you could act like you didn't return it than try to return it again or steal it from somewhere when I say I couldn't possible begin to understand what she was saying because what who is doing that not me but because I'm black yall assume I'm or would do something like that all over $19.02. Chris was extremely nonchalant and kept talking to his co worker he was extremely dismissive. I literally had to interrupt him and ask him what his name was because his behavior is unacceptable especially as a manager. I just took the gift card because I wasn't going to argue with them I couldn't not after being discriminated against. Why didn't Chris ask to see my digital receipt? Why didn't he ask me for my rewards number? Why didn't he engage in conversation with me? Why was it more important for him to dismiss what I'm talking about and talk to his colleague? Why did he look at me and than tell the lady to refund on a gift card? What encouraged his decision or should we say his bias. What discretion did he use besides a racist one. It's sad it's 2026 and we are still dealing with racism. I can easily dispute the transaction with my credit card company but I didn't and I'm not they can keep the ham which they have and my money. To make things worse I lost the gift card. This is the price they will have to pay to lose a customer. I've been shopping at Krogers for over 15 years I'm originally from Michigan and moved to Texas 3 years ago. A lot of these businesses wonder why they are struggling to keep the doors open. It's 2025 Krogers systems should be able to detect when something has been returned. No one is keep paper receipts everything is digital so a digital receipt should be fine. The lady told me she needs the physical copy so she and scratch off the item I returned it was only 1 item on the receipt and she would have known that if they looked at my digital receipt and returned my money back to my credit card. Long story short time to start shopping at HEB

    This location needs help. It appears to have been forgotten in time. The store has a decent…read moreselection but not what you would see at other large retailers. The staff is always friendly which is so nice to see. I think the store could just use an update and a good clean and would be back on top.

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    Whole Foods Market

    Whole Foods Market

    2.9(188 reviews)
    9.5 mi
    $$$

    Usually don't leave reviews but I had to come on here and say that their bakery department was so…read morepatient and friendly it's so refreshing seeing good customer service and this young lady Isabelle was so nice and helpful with my poor decision making.

    2 stars. The hot…read morefood was genuinely good. The chicken tikka masala was fresh, flavorful, and one of the better prepared items I've had from the hot bar recently. I also want to recognize Patrick, who was working in the back stocking/unloading items. He took the time to go check for a product for me, came back personally, and let me know it was unavailable. I appreciated the effort and professionalism. Unfortunately, the experience at checkout completely changed the tone of my visit. The cashier, Marilyn, never greeted me, never acknowledged me when I spoke to her, and never thanked me at the end of the transaction. From beginning to end, there was not a single word exchanged from her side. When she handed me my receipt, her demeanor felt dismissive and honestly unpleasant. Idk what that attitude was about but imagine how quickly this could've gone downhill had I handled her just as rudely as she handled me. What stood out most is that there was no negative interaction beforehand that would have explained the behavior. Even if a greeting was somehow missed, there is no reason a customer should leave without at least hearing "thank you." One employee's poor customer service can easily overshadow the positive work of others, and that's exactly what happened here. Whole Foods needs to do better with consistency in customer experience, especially at the register where customers leave with their final impression of the store.

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    Whole Foods Market
    Whole Foods Market
    Whole Foods Market - Soups

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    Soups

    The Convenient Grocer - grocery - Updated May 2026

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