My mum and I went here together for a treat. The spa itself is pretty small but really nice. There…read moreis a hot tub in the women's only area with six loungers around it. Then there are lots of loungers and daybeds around the long fountain area. My only thoughts with that area is there isn't much shade so you couldn't eat on the daybed when the sun was overhead but we ended up eating at a small table and it was fine. The staff we're all really friendly and the masseuses that we had were lovely. There isn't anywhere to swim in the actual spa but a short walk away you can access the adult only pool which we found in the afternoon. I wish that staff had indicated that this was here earlier on in the day. I'll definitely come back here.

I stayed at The Grand Hyatt Indian Wells 2 nights and as a Globalist, I get to use the Agua Serena…read moreSpa for the day. I love that they have this as an Amenity. At check in they say it is in lieu of a lounge. Honestly, I think a lounge would be better. The remodeled spa isn't for the better. The sauna and steam room still break down on and off. They do still provide some snack items. My only complaint is that they took out the gravity chairs in the lounge because it didn't go with their new look. The new chairs are not comfortable but they look good.

After years of patronizing Glen Ivy, we recently found ourselves looking for a new spa sanctuary…read moredue to their declining standards. Sunstone Spa at Agua Caliente turned out to be the perfect discovery for our 12th-anniversary weekend in Palm Springs. I chose to book over the phone rather than online to get a better feel for the facility. The representative was incredibly kind and informative, and I received email confirmations almost immediately. Upon arrival, check-in was seamless, and we were quickly guided in for our services. The staff took the time to give us a full tour and answer all our questions; their attentiveness and constant check-ins throughout the day made it easy to relax fully. While smaller than some other luxury spas, the facility feels pristine, modern, and perfectly maintained. The treatments themselves were world-class! 60-Minute Aloe Lavender Body Wrap: Highly recommend! Beyond leaving my skin ultra-soft and glowing, the included head and foot massage was the perfect finishing touch. 60-Minute Arnica Massage: A truly premium experience and honestly one of the best massages I've had in years. A new benchmark for therapeutic bodywork! Afterward, I enjoyed the steam room, dry sauna, and the salt room. The Salt Room proved to be incredibly therapeutic; despite some minor coughing during the 10-minute session, it entirely cleared my respiratory tract of seasonal allergy symptoms by the following morning. Dry Palm Springs Heat + Salt Room = Relief! Because it wasn't overcrowded, the entire experience felt exclusive and deeply relaxing. The entire day felt like a private, luxurious retreat. We already can't wait to come back!

Incredibly disappointing. My friend and I typically go to the Sec He Spa in Palm Springs, which is…read morea completely wonderful experience every time. They were fully booked for the day that we wanted to come, and suggested that we try their "sister spa" at Agua Caliente: Sunstone. It was a completely different experience in every way, and I don't know how anyone who has experienced Sec He would be happy with Sunstone, especially when they are about the same price for treatments. Here were the differences: When we arrived and were brought into the spa area by an attendent, she was unsmiling, not welcoming and did the very basics. The spa is about 1/4 the size of Sec He, with none of the beauty in the detail and design-very bland and unattractive...similar to a doctor's office-especially the tiny room where you wait for treatments. It has very few options for anything...tiny sauna, tiny steam room and the salt chamber was literally a plastic box that holds a single person at a time. My friend commented that it looked like the penalty box at a hockey game. At Sec He, by comparison, their salt room is a beautiful ROOM where multiple people can take the salt in a large space. When we wanted to actually use the salt penalty box, we had to hunt down an attendent both times to add the salt to the machine and that took time and was aggravating trying to find them as there seemed to be only two attendents working. We decided to experience the grounding room: nice zero gravity chairs with headphones and a choice of listening experiences. Great....except that the grounding room is a pass through to the other areas of the spa and the entire time you are in there people are walking through, talking, laughing, including the attendents and treatment staff who would come in looking for people waiting for treatments...(why not the waiting room??). The doors on each end of the grounding room have LOUD door handles so every single time someone came through you had two sets of jangly door handles announcing their entry and exit. Such a terrible design, and the staff do nothing to try and keep the area quiet and zen as it should be. By about 11:30, we had pretty much exhausted all the spa had to offer so went out to the pool to order lunch. We had been told that we could order "room service" from there, but there were no waiters and we finally had to go hunt someone down to find one. We were presented with the regular room service menu for the hotel next door, (no "spa food" or refreshing drinks, juices, etc that you typically expect at a spa) waited again for a waiter to take our order, and about 45 minutes later, our order came out in plastic to go containers in a plastic bag. Hardly a spa experience. The food was just meh. We both had massages scheduled in the afternoon and both of them were just OK. The massage rooms are nice, with great massage beds with lots of features, but I asked for the deep tissue massage and it was not....very inconsistent and very light touch, and my friend got the massage that is supposed to combine multiple different styles and she also felt that is was just OK. In a world with many, many bigger problems than a bad spa day, you may wonder why I would take the time to complain about that. But the reality is, between my friend and myself, we spent over $600 at Sunstone for what was a very subpar experience. We never felt "attended to" or welcomed by the staff, the spa itself leaves much to be desired, the locker room is tiny and makes it difficult for people to change and manage their items in there, but there is only one private dressing room. There were so many disappointments with this experience and we both work hard for our money. I would highly recommend to anyone looking for a great experience to go to Sec He in Palm Springs-especially since they have the private mineral baths as part of your experience. It boggles my mind that the same tribe would call these "sister spas" when they are NOTHING alike in quality, options, services, size, decor and experience. Save your money. You probably work hard for it too.

Nice massage. Kind and courteous. Shop was clean…read more Decor and equipment could be updated

I was disappointed with my experience. During my 30-minute foot massage for $40, I was never asked…read moreabout my preferred pressure, and the treatment felt more like lotion being rubbed on my feet than an actual massage. I left feeling no different than when I arrived. What bothered me most was the checkout process. Based on the quality of service, I felt a 10% tip was appropriate, but I was pressured into leaving 20%. Tips should reflect the customer's experience, not feel mandatory. You're not entitled to a tip, you are voluntarily rewarded for the service you provide. Any nail spa can give you a better massage for $1 per minute. With the combo of a lackluster massage and an uncomfortable tipping experience, I will not return. Good job.

Spent an afternoon here with my husband and absolutely loved our experience! What a memorable…read moremassage we both had! The facilities are incredibly clean, and luxurious. Definitely not the extensive spaces for coeds as you'll see it other hotels and spas in this area but definitely a space in which you can spend a few hours. In the genders specific dressing rooms it is more of a circuit for Hydro therapy. You have a steam room, sauna, four different aromatherapy baths ranging from Jasmine to lavender lounge room and a hot tub specific to your gender. We loved the treatment room, especially the massage table that was electronic to elevate our legs & head while it's also heated. It's located in a separate structure from the rest of the hotel. They are stocked with everything you may need. Great service and incredibly therapeutic, I'd in doubt just check it out!!

Not impressed with housekeeping; not sure why the room was never cleaned during the day and I had…read moreto call to make it happen. All day out of the room and by 4p, still no service in the room, and after contacting guest services, someone will show up and do a very mediocre job, not refilling coffee or amenities, just tidying up as fast as possible and walking away; unbelievable for this price point in a hotel stay! I don't appreciate getting ready for dinner while housekeeping is getting the room presentable. Ritz can do better than this or charge less and people would have less expectations than seamless service...

The BEST facial I ever had. The perfect place to relax and de-stress. The ambiance was perfect, the…read moreskin care applications smell and feel heavenly. My skin looks amazing. I haven't felt this relax in months, highly recommended and will come back monthly. Denise is so sweet and accommodating. 5 stars plus!

My new favorite place! Candice is Phenomenal. 90 minute…read moremassage and a face wax... it was so good! She also suggested another service, which I did, and I couldn't be happier! Highly recommend. Great pricing, atmosphere and a lovely experience! Thank you Candice!

Great massage and facial! Excellent service. Family run. No frills but good price and service.read more

Fiancée made a reservation for me for 90 mins. 1hr full body and 30min foot massage. I didn't have…read morea preference for a male or female. Had a male give me the massage and really worked all my knots out and then some. The foot massage almost put me to sleep. The massage was professional and worth it. It's $100/90min which is absolutely a great deal. This is the best massage I've had around the area so far. Thank you guys. Will definitely be back!

Great Massage! I had a 60 minute full body massage with hot stones. The masseuse worked on my back…read morefor 30 minutes and the pressure was perfect. Then on my legs, head and arms. I had a great experience and highly recommend this hidden gem.

Me and my daughter came here for a foot massage on our trip. We got the 1 hour foot massage for…read more$50. It's very similar to the other foot massage where you get a mini face and head massage. You can opt out on the face massage if you like just tell them. Then neck and arm and then the foot. Then you lay face down to get your back massage. When we came there was only the owner and another male. Normally I prefer female but they were really professional. The owner did my massage and it was good. I came with a headache and stiff neck and it helps me relieve my headache.

Was able to book on really short notice. Everything was great, perfect pressure and prices are…read moregood. Inside it's quiet and comfortable. Will be going back soon.