Great salon, great atmosphere and very casual. If you're a rich, big-city a-hole stopping in I.F. on your way to some fake pampered "wilderness experience" up in Yellowstone, do yourself a favor and save your salon visit for some uptight snob-shop in SLC. No one really wants to hear your short-sighted, petty complaints. If you are a normal human being who doesn't live to berate service providers, you'll love Defining Line. They are knowledgeable, flexible and skilled at a variety of treatments and styles. Great products, too. Unlike the one-star, one-time-visit, know-nothing whiners, I actually go to this Salon on a regular basis. Sorry folks -- but my opinion is worth more than yours, and this place is awesome. read more

I went for a haircut. The owner was the one to cut my hair. She was distracted constantly by either others that were in the salon or her phone. It took over an hour and a half for her to finish (this was not a complicated cut). I felt like an object in the chair as she seldom acknowledged that I was even there. It was way too expensive for what I ended up with. I have had much better experiences with someone who actually engaged with me during my hair cut for much less and looked just as good as this. Will not return and since I've been there, I've told people about my experience just so they would be forewarned. read more

I've experienced this salon twice. First with McKensie(not sure on spelling), and she gave my hair the exact cut I explained I wanted. Really liked her, but she is no longer at the salon. My next apt was also booked with McKensie , and I had called the salon closer to the appointment date since I had forgotten when it actually was and that's when I was told that I would be going to someone else. I was disappointed that I was not called to be informed of this, seeing as how my intentions were to specifically go to the girl I had trusted to do my hair again. Natalie did my hair the second appointment. My hair did not turn out how I had asked regarding color(I showed a photo of how my hair used to be so that there was no confusion). It looks fine, but it was far too expensive not to get what was asked for. Although the gals are very friendly there, they come off as salesman with selling product. Cute place, but I'll be going somewhere else now :) read more

Great team. Easy to talk to. Friendly, knowledgable, fun. Full highlights by Mackenzie done very well. Aveda products my fave. Salon gets a little tight after 6 pm when full of customers and stylists but they make it a cozy atmosphere so doesn't seem as crowded. Prices are based on grams of highlight paste used plus labor. A quote is provided prior to starting. The prices i got compared about the same as 3 other aveda salons I've been to. Not inexpensive, but worth it. Good energy in the whole place. read more

I've been to the salon twice. The second time I was grossly overcharged, charge for things I didn't ask for that they just said they were giving me but charged me $28 for some samples size shampoo. I was bounced around from one person to the next. And after spending $300 I still didn't have what I wanted. I will not go back read more

The excellent first: My stylist was Natalie who is relatively new to the salon, and really great. She had a great personality and demeanor, and could see that I was having anxiety about my planned haircut. She stopped everything to give me a neck and head massage and make a plan without rushing into a cut that I'd regret. She worked with me to solve some of my hair problems and I'm really happy with the results. The salon is more expensive than most so I appreciated that Natalie detailed things out for me on paper before we started. I had a nasty shock at a Rexburg salon last year at the register (over $300 for what I thought would be around $150), so I thought this was a great approach. Natalie had me initial the pricing so that we were on the same page from the get go. She did a great job on the haircut and while I did let myself get talked into buying product that I didn't plan on getting it was all reasonable and stuff I needed anyway. The areas they could improve on: It's a small, kind of cramped salon where everyone is on top of one another, and the stylists and assistants jump around helping each other. It worked out for me, but another lady that was there seemed to get stuck in limbo quite a lot and I was afraid, at one point, that they were accidentally overprocessing her hair. I'm not sure how she felt about the experience but I think I would have been annoyed to be forgotten / bumped so often. I don't know, maybe they had it all under control, but it felt a little chaotic in that regard. Overall: I recommend the place, and Natalie especially. I'll definitely be going back to her. read more

I now live in a rural area and getting Bumble and Bumble products with advice is very difficult. (I only use Bumble and Bumble)I was driving through Idaho Falls and stopped at Defining Line Salon. I have recently starting highlighting my hair. My hair is super fine, baby soft and thin. I really needed help with products. Amy was amazingly knowledgeable, helpful, attentive and extremely nice. If I only lived closer I would definitely have a new stylist!!! read more

Came in a couple weeks ago and had my hair cut and colored and when I left my hair was styled and looked nice, unfortunately at the salon when my stylist was styling my hair with a straightener and a blow dryer, the blow dryer became very HOT AND BURNED my scalp! She apologized, I then noticed steam rising up from my head as she used the straightener but she assured me it was NOT my hair and normal for the chemical she put on to react that way. I paid close to $200 dollars for everything. She assured me after a few washes my hair would bounce back but it appears DRY, brittle, dead, dull, and not at all the cut I wanted. I'm VERY disappointed, however let's see if they will correct their mistake and are willing to repair my now unmanageable hair for free of charge. read more

This the only Bumble Salon in Idaho Falls. If you don't know what that means then go ahead and keep getting a bad hair cut for 8 dollars at that other place, but if you want a good cut then I suggest you continue. I temporally relocated from SF, CA to I.F. and want to find a place as good as the place I was going to in San Francisco, this place came pretty close. Sure for Idaho Falls is twice as much but you look twice as good when your done. Guys, the girls here are nice, they make sure you look great for your lady and Bumble products are good for your hair. Ladies same goes for you; throw away that 4 dollar bottle of Shampoo go get a great cut, meet your new favorite stylist and get yourself some good products. read more

This place is amazing! The people are very friendly, and they do a fantastic job. With every haircut they include a head and shoulder massage as well as a shampoo wash. They also serve complimentary tea, coffee, and cocoa. They use products with natural ingredients and essential oils. And a free hand massage comes with every coloring. They also include free neck and ear trim between visits. This place is more like a spa than just a hair salon. Their prices are incredible too. I wish my hair would grow back faster because I can't wait to go back again!! read more

I'm so glad I found this place!! Amy is great at what she does, and so is her staff. I always walked into that salon knowing I was welcome and in good hands. The stylists will work with you to give you the best version of what you want your hair to look like. Some people complain about the high prices, but you get what you pay for. Amy invests a lot in making her final product the best and her clients feel comfortable. Besides, if you look anywhere outside of Idaho Falls for a similar salon, you'll notice Defining Line is actually pretty inexpensive! read more

This salon has a few unique things about it. They charge you per gram of color, so you're never paying an unnecessary flat fee for product you won't use. The front desk uses text alerts to confirm and cancel appointments. There's a handful of stylists who work here, but the owner Amy and her employees use a detailed note-keeping system. Thanks to that open communication, I'm able to trust Amy to do my hair today even though I usually see color specialist Mackenzie. As a bonus, clients can order delivery from one of the nearby restaurants. This is the best upscale salon in the I.F. area, and you definitely get more than what you pay for. read more

Discovered the Defining Line while trying to locate a last minute appointment for my daughter. They were very accommodating and the service was excellent. My daughter received an excellent color and was treated very well! It wasn't inexpensive but I don't mind paying for a quality service. The color my daughter had done couldn't be achieved and Great Cuts. Thanks Defining Line! I will definitely be back!! read more

Amy is amazing, and the staff is so nice. If you want a perfect haircut, color or other service, this is the place to go!

It was a last minute appointment, in from out of town. Up front I was told the price. It came with a shoulder massage with scented oils. The cut was fine, the massage too. If I was a local it would not be my go to place, but it was fine as a one time indulgence. read more

I have finally found someone to cut my curly hair! I had so many bad haircuts on my naturally curly hair that I finally gave up and started cutting it myself. When I found out Amy was a expert on curl I decided to give her a chance. I am so happy! Finally, I found someone that really knows how to cut curly hair! I returned about a month later for highlights. She did a perfect job again. I am probably the most picky person in the world about my hair and I have been 100% happy. I would recommend her to any of my friends. read more

Great service and overall experience! I try to always schedule a men's cut with Amy when I'm back in Idaho Falls. The massages are relaxing and the haircuts are great, but my favorite part is actually talking to Amy. She is something of a guru when it comes to starting and running a business, and she loves to talk about how to allow each employee to shine by knowing and focusing on their strengths. I travel all over the country for work, so I feel I can say you're not likely to find a salon owner who puts this much thought into each detail of the customer experience. I look forward to coming back next time I'm in town. read more

I have been to the salon twice recently and have been overall very satisfied. I have lived in the area for the past 5 years and have struggled to find a stylist that knows how to cut my curly hair properly. Natalie gave me the BEST HAIR CUT I HAVE HAD IN 5 YEARS! I am so very satisfied with her cut and my experience at the salon. I appreciate the extra little touches - the neck and shoulder massage when you enter, the hand massage as your wait for your color to process, etc. The staff are friendly and take the time to get to know you and remember you when you come back for a repeat trip. I enjoy that. It is more expensive than the average Idaho salon. You pay for what you get. For me, the Aveda products, the personalized experience and the pampering are worth it. It's a 2 hour mini-vacation every time I go and I leave feeling relaxed and beautiful. (How can you argue with that)! I felt comfortable enough with Natalie that I am experimenting with changing my hair color to an ombre, which is an interesting process and something I wouldn't trust just anyone to do to my hair. Go see her - she's AWESOME! read more

The Defining Line Salon? She doesn't even know what a straight line looks like. I was so happy when I got an appointment with Amy because I was led to believe she was the best and she even charged more than the others. I truly thought I had found someone who knows how to cut hair... but I was let down once again. For sure not the worth the time and money. read more

I paid $158 back in May of 2016 for a cut and a glaze. Made my appointment with Amy who did the initial cut but then was bounced around to other people for the color and the finish. Three people worked on my hair. It was crowded and lacked organization with people running around all over. Friends and former clients came and went adding to the confusion. I got lost in the shuffle. When I was done, Amy finally came back over and asked what I thought. I asked for some more layering on the top, but she ran her fingers through my hair, fluffed it up, ripped off my apron and said it looked fine to her. Guess my opinion didn't matter. read more

I went to this salon and it was the worst Aveda experience I have ever had. I have been to many Aveda salons and I know they under pressure to sell product but Amy was so pushy with products and pushy with how she wanted to do my hair versus how I wanted it done. She insulted how my hair was at the time...the actual service of color and cut wasn't even started until 45 minutes after my appointment time because this time was spent arguing with me about how I wanted my hair done and Amy trying to fit buying Aveda products in my budget. I DIDN'T WANT THE PRODUCT! I DON'T LIKE BUYING OVERPRICED PRODUCT THAT I DON'T EVEN LIKE! I ENJOY THE SHAMPOO AND CONDITIONER I ALREADY USE. THANK YOU! But she ended up using less color in my hair and hiding where she did it so no one would notice just so I could purchase the travel sized, overpriced bottles of shampoo and conditioner which was $20. I would have rather spent that money on my hair... Then after I had my hair cut and color, someone else blew my hair dry. She wasn't even paying attention. She was staring off into space like she was on auto pilot and she kept burning my head with the blow dryer. This place is a disaster. This was such an uncomfortable experience. I will never be back. I suggest you AVOID this place. She didn't screw up my hair but she did leave a bad taste in my mouth and I will never be giving her my business nor recommending Amy's salon. Completely overpriced as well. This isn't Seattle, it IS Idaho Falls. read more

Just got my hair in dreadlocks and I'm extremely satisfied they have excellent costumer service and are so nice to talk to thank you lady's

Very disappointed with my appointment today with Natalie. I felt like I was overcharged for all of my services. First charge of $39 for a partial scissor she literally spent less than 3 minutes trimming a few sections of my hair. Did not touch the crown at all. I had to pay another salon to cut my hair. She did not listen to my request for hair color or cut. Prices are ridiculous expensive for the services rendered. I live in Salt Lake and have visited the finest salons there, and have never paid as much for as this little as this salon charged. One of the craziest things about this salon is that your chair is so low that you cannot even see yourself in the mirror, either they do not want you to see what they are doing or Natalie was so wrapped up in trying to sale me products that she failed to notice that I could not even see myself in the mirror. I highly discourage anybody from wasting their time and money on this run down little over priced make do salon. read more

I have gone to the defining line salon many times. In the past I used to be extremely happy with my hair cut and color. However, recently the service has gone downhill. I did not enjoy my last appointment at this salon. I scheduled my hair cut and hair color with a specific stylist and when I went in, they had me scheduled with the stylist I wanted only for my hair cut and a different stylist that I did not want for my hair color. They did not inform me of this until I went in. I asked for a chocolate brown color and emphasized that I did not want my hair to be too dark. In the end, my appointment took a ridiculous amount of time (3 hours), the color was too dark, and it was extremely expensive! The people are friendly and nice and the Aveda products are amazing, but I'm not sure if the price is worth it for results that I frankly do not like. read more

I waited 45 minutes from the time of my appointment till Amy started rolling my perm. They have an assembly line type of processing where you are lined up with all the other clients while the stylist jumps back and forth and gives orders to the assistants. The conversation between the owner and the employees is constantly about meeting sales goals and other things that should be discussed at their private staff meetings. The owner thinks she is some kind of rock star even though her beauty school training is from right here in Idaho Falls. And on top of all that she thinks she can charge London prices. read more

This salon was pretty wonderful. I went in and cut six inches off of my hair. Mackenzie did a great job. The cut is great. LOVE the product, though. The product alone is so worth it. Unfortunately I was not able to purchase any, but I was able to go two days after my cut without having to wash it again, and that was a major plus. It felt amazing! The staff was friendly enough. I felt like they were very friendly to their "regulars" and I was just kind of watching, but all in all I would say job well done. One thing, though, if you're going to offer some customers tea, you might want to offer all customers tea. All I know is people went in for a cut, just like me, and got a neck massage and tea, neither of which I got. And I called ahead and set up an appointment. I was sitting there wondering what I did differently. All in all, though, I left feelling very satisfied. read more

If you're having a hard time finding a salon that you can trust with your hair, this is it. A little on the pricey end, but totally worth it. However, I've gotten my hair trimmed a couple of times before at this place, and each time it felt like one long sales pitch for their really expensive hair products. I understand you have sale goals to met, but trying to sell me hair care products for 45 minutes doesn't make me want to buy it. Your pitch sounds tired and robotic. And it's also sounds like your only goal is to sell products and not care about the client. Talk to me, get to know me, let me get to know you, I'm a fun person let's have a good time, THEN tell me about your products at like the last five or ten minutes then I'm more likely to think "yeah! This person is cool, I bet what they recommend is pretty legit. Alright I'll buy it!" Other than that, the place is great! I've known the owners for a long time and they're amazing people and they know how to run a good business. I'm also I'm trusting her with my wedding day hair and I'm so excited to see what she will do! read more

Usually, for a cut or trim, I'd head down to Great Clips, but for my hair (waist-length at the time) I wanted to try an actual salon. I'd called before going to ask if they accepted walk-ins, and was told that they did (there was some confusion when I actually arrived, though, but I got in). My stylist was Jeanette, and she was very helpful - I didn't really have much of an idea when I went in, but she listened to my concerns and gave me ideas about hair cuts/styles. She informed me of the price (of the cut) before she started cutting. She did ok with the cut itself, but, in all honesty, I could have done better myself for a MUCH lower price. There were a couple of things I disliked about my visit - the first being price. I had a hair cut and bought one Bumble product - the product was the SAME price as the cut...ridiculously expensive for a tiny bottle with a "special" name on it. The second was the attitude of one of the other stylists - she may have been the manager or the owner - I'm not sure, but she was very arrogant. There is a difference between confidence and arrogance. She seemed quite bothered when a client (who wasn't even hers) didn't leave her a tip. Eh. I wanted to try a real salon, and I did, but I won't go back. The exorbitant pricing just isn't worth it. And, really, arrogance and expensive products are not what make a haircut good. read more

I had the same experience as Anna F. Made an appointment with Amy for cut and gloss. When I first got to the salon there weren't a lot of clients there. Then it got very busy. I had to wait a long time for the cut only to have Amy whiz through my hair giving me one of the worse haircuts I have had in quite a while. It ended up uneven, choppy and way too short. Then I was passed on to another stylist who applied the gloss and then a third to blow dry it. Wouldn't waste my money on a gloss again. The shop ended up with everyone running around like ants on sugar. No coordination at all. There was a constant flow of friends coming in which made the experience even longer. When I asked for a little more layering she ruffled up my hair, said it was fine, whipped off my apron and then zipped me through the door. For $158 I would expect a stylist to stay with you from start to finish and make sure you are happy. Time to shop again for a new salon. read more