I rarely write negative reviews. If I have a bad experience I usually choose to stay silent about…read moreit but this one really bugged me. My friends and I (3 couples) stayed at one of their Palm Springs homes over Labor Day weekend and actually had a good time for most of the stay. But a couple of things happened that are causing me to write this review. 1. Upon arrival the house was over 90 degrees. I completely understand that Palm Springs is extremely hot and that homes need time to cool down. But I would expect that a company renting out a vacation home in the desert would think to turn on the AC well in advance of their guests' arrival. While the AC actually was on when we got there, it took about 11 hours for it to cool down to 78 degrees. The Arrived agent that met us at the house told us that it was an older AC system and that it would take some time to cool down, but 11 hours?? And that seems like even more reason to make sure the system is turned on well in advance. The excuse we were given was that they were very busy that day and that no one was able to turn it on earlier. 2. During the last night of our stay there was a thunderstorm that resulted in a leak in the ceiling in one of the bedrooms as well as the guest bathroom. The couple that was staying in that bedroom had to move to the couch (at 2am) and deal with some of their belongings getting essentially rained on. When I reported this to Arrived and asked if there would be any sort of reimbursement the response was "while we are sorry you were inconvenienced, we will not be compensating at this time as it was out of our control". I get that a storm is a force of nature and I was not anticipating a full reimbursement for our stay, but even a small amount of compensation for the inconvenience would have been nice. A few dollars for the dry cleaning of the clothes that got wet, credit or a discount for a future stay, any sort of gesture as a token of appreciation for our business. Nothing was offered and I found the treatment of the situation to be overall very casual and as if they just wanted to be done with us. I gave two stars here because the house was in good condition and the Airbnb listing was accurate so I can't fault them for that. But for customer service, maybe 1 star. The greeting agent was nice. Otherwise, not a great experience.

We recently rented an Arrived-managed home in Sunriver for a two-night staycation... Friday and…read moreSaturday night. Our total cost was right around $1,100, including roughly $300 in cleaning fees. Unfortunately, the way Arrived handled our check-in -- and more importantly, the way they handled it afterward -- left a pretty bad taste in my mouth. Prior to our stay, we asked about an early check-in and were told no because guests were checking out Friday morning. Fair enough... checkout is 11:00 and check-in is 4:00, and obviously the house needs to be cleaned. We arrived a little after 3:00, not expecting to get into the house, but simply to leave our truck and unload our bikes and scooters before heading out. The cleaners didn't even arrive until about 3:20. This is a four-bedroom, three-bath house... there was obviously no way it was going to be properly cleaned and ready in the 40 minutes remaining before our 4:00 check-in. We came back around 4:30-4:45 and found the cleaners sitting on the front porch. They had accidentally locked the key inside the house... along with one of their phones. So now we had to wait for someone from Arrived to come with another key. Once they finally got the cleaners back inside, Arrived then left with the spare key to have a copy made... which meant we had to stay put until they returned because the house couldn't be secured with our belongings inside. Mistakes happen... I understand that. What bothered me more was Arrived's response when I called about it. They tried to minimize the whole thing as only being a couple hours of inconvenience and initially offered a $50 refund. A couple hours may not sound significant to a management company... but when you've paid $1,100 for a TWO-NIGHT stay, losing a chunk of your first afternoon/evening because the house wasn't ready and the cleaning crew locked themselves out is significant. I told them I thought $200 was a reasonable adjustment. They responded that the nightly rental rate was only around $200, apparently ignoring the fact that my actual transaction with them was approximately $1,100. I even suggested that $100 of the adjustment could come from the roughly $300 cleaning fee since the cleaning/check-in process was the source of the problem. Their final answer was $100. And they knew I wasn't satisfied with that. For me, this isn't really about another $100... it's about how a company responds when something goes wrong. Had Arrived simply acknowledged that this was a lousy way to begin a very short stay and made a meaningful effort to make it right, I probably wouldn't be writing this review. Instead, I felt like they minimized the inconvenience and did the least they could do to put the issue behind them. The house itself was fine and we enjoyed our time in Sunriver once we finally got settled... but based on how Arrived handled the problem, I would be very hesitant to rent another property managed by them. When you're paying these kinds of fees for a short-term rental, the management and service are part of what you're paying for... especially when nearly $300 of the bill is a cleaning fee.

We stayed in the Tranquil Modern space with our dog Duffy for a long weekend. It was a seriously…read moremagical space, as pretty in real life as the photos. Steve came out and met us in the back yard with a cute couple of pups, and our dog had such a good time playing that I think he thought it was the best vacation ever. I laughed so hard watching them play, I wished I had caught it on film because it was so funny. The house is an easy walk to Downtown Bend. It's off in a neighborhood, so you feel like you're getting a real feel for what it is like to live in the area. There were two bathrooms, one with a claw foot tub, and I had an excellent bath. The other bath had an amazing walk in shower. I fell in love with the creative, and thoughtful design of the spaces and Steve was generous with his time and showed me another space in the triplex. Such creative design, it was just fun to hang out in the house. Bend is surrounded by incredible natural beauty, so we went hiking every day. The hot tub at the end of the day was perfect. The kitchen is set up fully so, it would be easy to cook though we didn't since Bend is filled with great restaurants. Both Alex and Steve are great hosts. This place is amazing and I would highly recommend choosing to stay at one of the Enchanted Dwellings, I know we will be back on our next trip to Bend.

This was a beautiful well-appointed space, run by very lovely people. I felt like I was home, and…read morewould stay there again in a second.

Stayed two days at the Hill Street Beauty, whatever they sprayed worked great until I woke up the…read morenext day stuffed up only to find myself covered in cat hair and the entire place reeked of cat urine, the upstairs is probably worse then the downstairs, I'm guessing the owner has a few cats and leaves the house when the house gets rented out and there is no cleaning in-between rentals, I would not recommend. The house is very small and outdated but generally has everything you would need to enjoy your stay, they customer service people at bluebird seem to be very helpful.

I have never posted a review for a rental before. I visited with my son's family and could not…read morebelieve the issues he faced while renting from BlueBird Day. My son has a 19-month-old and a 2-month-old. The home rented was a 3 bedroom and 2 story home. There is only 1 HVAC controller downstairs in the living room. The upstairs was hot as compared to the downstairs. Bend, OR was experiencing smokie days during this time. The smoke was lingering in the house and did not seem to be conditioned, or even moving. The only air coming out of the upstairs registers was just moving the smoke down around the baby. My son went out and purchased $1,000 of air purifiers to help. Without these, the home would have been uninhabitable and they would have to leave it. The air purifiers were hard to find as all places were sold out of them. Everyone in Bend seemed to have purchased any and all purifiers everywhere. When getting them in the house, right away one of them read 164. Not a good thing for a baby or anyone. Then I suggested looking at the HVAC filters. To my surprise and horror, the filters were turned over instead of new ones installed, as if someone thought that they could filter from both sides. The arrow was pointing in the wrong direction for airflow. This put the extremely dirty side from the past several months on the top and on the side where the HVAC handler is, meaning it was blowing dirt through the system and into the rooms. In addition, the other side was so filthy that there was no way anything was being filtered. This is why the smoke was lingering in the house and the differences in the temp. BlueBird Day lied and stated they had replaced them before my son arrived. I have never seen this kind of thing happen. We put new air filters in that we went and bought and then everything got much better. The air was then filtered, the flow was good, the air quality in the home was much better, and the temperatures were synced up. My son attempted to resolve these issues with BlueBird but they were horrible in regards to assisting him. He asked for a partial refund for putting his children in danger and they refused. AirBnB did assist a little with this, but not much. I would NOT ever rent from BlueBird Day. I can't believe how badly they treat their guests. They have no concern for the safety of children and were not compassionate in any regard.

This greens are no joke. Running at 13+ with undulations made hilarious frustration…read more Rooms were classic modern furnishings and clean. Balcony over looks the course for an expansive view. Breakfast service was friendly and courteous. Very quiet. Same spot for no vibe 19th hole drinks. Bartender needs service training. Better to go out into town for the after round. Clubhouse service snootiness was expected and experienced with the lavishly expensive price for a round of golf $$$$. Merch designs not impressive enough to buy. Would play again but maybe better valued during the off season.

I had a great time at Tetherow. I was there for a conference. It's a beautiful resort with plenty…read moreof amenities such as two hot tubs, a heated pool, steam room, sauna, gym, walking trails, restaurants and golf. Most of the employees were friendly and spoke when they saw me. Many of the employees were helpful. My room had everything I needed including two beds, a large shower, a patio with a table and two chairs, toiletries, a Nespresso coffee maker (also included coffee, tea, sugar, honey, and creamer). The room had a sink, microwave, and mini fridge. There was also a couch, good quality tv, and a fire place. I liked that I've was available and it was pre-bagged to ensure cleanliness. The bathroom had a his and her sink setup, the shower is separate from the toilet, and the air conditioner was perfect, when needed. My only dislike about the room was the outlet near the bed. There was only one outlet available for a device that was not a phone or laptop. I needed to hook up a medical device and the outlet was too far from the top of the bed. I used the hot tub, sauna, steam room, and trails. At times, the women's locker room was a dirty mess. It would have been nice for someone to stay on top of keeping it clean. During the conference, we were served food, coffee, tea, and drinks. All the staff attending to us were great. Anything we needed, they provided it. I would for sure visit again!

Great location and very clean. Several smoke detectors broken/missing but besides that, very niceread more

We stayed in the Faye house and LOVED LOVED LOVED IT! In fact we added an additional unplanned…read morenight to our visit, purely because of the place. The house had a nice retro decor and a great backyard with a stellar gas fire pit and hot tub. They did not skimp on the details. The kitchen had chef quality appliances and the futon bed was very comfortable. A couple of amenities that we very much enjoyed were the loaner snow shoes and the free passes to the movies! Lastly, we traveled with our pets and this place was a dog lovers gem. Our pups also gave it paws up!!!

Terrible experience. The room was filled with mold, stains, pubic hair all over the tub. We left…read moreimmediately and didn't stay. The rental company offered a refund. Then would not answer any communication after. Had to do a chargeback with credit card and took months to get over $1k back. They reposted the condo for rent that same weekend immediately after my reservation canceled.

Unit (201) we were in had no carpets, was clean and we loved many things about it…read more BUT they allow smoking in the rentals. Decks, etc. No prohibitions. Guy in 212/213 above us-we couldn't use our deck. If that is a dealbreaker for you, move on.

Beautiful 2-bedroom unit overlooking the Deschuttes River. It was a delightful stay…read more Alpenglow staff responded quickly on the two occasions that we needed help.

We had a fabulous time in Bend, Oregon because the staff at Alpenglow Vacation Rentals worked with…read moreus to assure that we had selected the perfect place to stay. Everyone was patient, friendly, professional, and so very helpful. We stayed at the Lil' Oar House in July 2023 and it was perfectly located exactly where we needed to be. Close to the river, shopping, breweries, restaurants, hiking, river surfing (have you ever done that before?). It's an amazing sight to see. Most importantly the home is extremely comfortable to hang out in and relax. I'm the mom and I travelled with our three young adult daughters -- they coined themselves the three Lil' Oars after the house. It was serendipity that brought us to the house and meant to be for sure. We are telling our friends and family members to always work through Alpenglow Vacation Rentals if they are traveling to Bend or any other area that the company serves -- they really take care of you. Thank you so much. xox

Phenomenal Place. Every amenity was there. Great place for our family reunion. Highly recommended.read more

We spent three nights at the Lodge at Baker Pond, which is located just a few miles from Bend,…read moreOregon. There were 13 of us plus a toddler staying there and there was more than enough room for all. The property is every bit as nice as advertised. We rowed around Baker Pond, enjoyed the hot tub, toasted marshmallows at the fire pit, and cooked meals in the kitchens - yes, there are two of them. Baker Pond teems with wildlife and it is a joy to just sit and watch the birds and fish and insects interact among the reeds & listen to the annoying (not to me) frogs at night. The several pantries were very well stocked with more items than one would have expected. Our toddler grand son, had so much fun, and the wire fence/gate was the perfect height for him, to not get too close to the water! (I think he also got a tiny bit of a finger shock, while touching the gate/light wires, since he removed his fingers so fast with big eyes and open mouth!) Our guests reported a few complaints: The microwave in the main kitchen worked erratically and should be replaced - fortunately, there was a spare in the second kitchen; there was a weird smell in the upstairs bathroom; the garage bathroom ran out of hot water for showers; in the bathroom closest to the main living area, the sink faucet location causes the area around it to be sopping wet and the sliding shower door was out of its groove. Those problems are all correctable and don't prevent me from highly recommending a stay there. I couldn't figure out how to use the shower, so I bathed with washcloth & water! The walk, more like a tiny hike to the arbor, in your Sunday's best outfit/shoes were too awkward, but we managed! (Hint: Add a flat walking area to the arbor or a small dock for a boat to the arbor?) Our stay here was in the 70's, and my perfect weather to be outdoors or being on a boat by myself. It was as close to heaven as possible! Thank you for a fabulous time!! We will be back for sure!!