Stayed two days at the Hill Street Beauty, whatever they sprayed worked great until I woke up the…read morenext day stuffed up only to find myself covered in cat hair and the entire place reeked of cat urine, the upstairs is probably worse then the downstairs, I'm guessing the owner has a few cats and leaves the house when the house gets rented out and there is no cleaning in-between rentals, I would not recommend. The house is very small and outdated but generally has everything you would need to enjoy your stay, they customer service people at bluebird seem to be very helpful.

I have never posted a review for a rental before. I visited with my son's family and could not…read morebelieve the issues he faced while renting from BlueBird Day. My son has a 19-month-old and a 2-month-old. The home rented was a 3 bedroom and 2 story home. There is only 1 HVAC controller downstairs in the living room. The upstairs was hot as compared to the downstairs. Bend, OR was experiencing smokie days during this time. The smoke was lingering in the house and did not seem to be conditioned, or even moving. The only air coming out of the upstairs registers was just moving the smoke down around the baby. My son went out and purchased $1,000 of air purifiers to help. Without these, the home would have been uninhabitable and they would have to leave it. The air purifiers were hard to find as all places were sold out of them. Everyone in Bend seemed to have purchased any and all purifiers everywhere. When getting them in the house, right away one of them read 164. Not a good thing for a baby or anyone. Then I suggested looking at the HVAC filters. To my surprise and horror, the filters were turned over instead of new ones installed, as if someone thought that they could filter from both sides. The arrow was pointing in the wrong direction for airflow. This put the extremely dirty side from the past several months on the top and on the side where the HVAC handler is, meaning it was blowing dirt through the system and into the rooms. In addition, the other side was so filthy that there was no way anything was being filtered. This is why the smoke was lingering in the house and the differences in the temp. BlueBird Day lied and stated they had replaced them before my son arrived. I have never seen this kind of thing happen. We put new air filters in that we went and bought and then everything got much better. The air was then filtered, the flow was good, the air quality in the home was much better, and the temperatures were synced up. My son attempted to resolve these issues with BlueBird but they were horrible in regards to assisting him. He asked for a partial refund for putting his children in danger and they refused. AirBnB did assist a little with this, but not much. I would NOT ever rent from BlueBird Day. I can't believe how badly they treat their guests. They have no concern for the safety of children and were not compassionate in any regard.

I can't even begin to describe how much I love this place. I have stayed in all of the cabins here…read moreand they are all magic. Robin is the best host you will ever have and her spaces are all beautifully and thoughtfully designed to make your stay beyond amazing. The property is GORGEOUS and you will feel like you're in a different world. Her place is my favorite to come to and I do as much as possible! I highly recommend. You won't be disappointed!

Fantastic. An otter in the stream! Places to picnic and relax! A fully stocked cabin that was so…read morecuuuute. Thank you Robin!

Bennington Properties is our go to vacation rental company in Sunriver. They have a huge selection…read moreof homes and the are the kindest folks to work with!

We just spent 5 wonderful , restful and beautiful days at Sun River in one of Colton Bennington…read morerental homes.The location was just across from the Sun River Center. The second day we were there the smoke detectors went off warn us that they needed batteries. I called the Bennington office and in less than an hour our problem was fixed! Best of all we had to leave early on our last day and I left my bank bag with over $500.00 cash in it beside the bed in the small dresser.When we go home and everything unpacked no money bag.I sent a text that next morning to the housecleaning crew and asked them to check and see if was there. I left them all my information and they called me and said it was there and they put it in the mail for me. I offered them $100.00 to buy some pizzas for the crew and they said they appreciated the offer but couldn't do that. My happiness is all they needed. It is so heart felt to know there are still honest people in America. Our next trip down there I will look the crew ! Thank you for your honesty. jon Jennings

Phenomenal Place. Every amenity was there. Great place for our family reunion. Highly recommended.read more

We spent three nights at the Lodge at Baker Pond, which is located just a few miles from Bend,…read moreOregon. There were 13 of us plus a toddler staying there and there was more than enough room for all. The property is every bit as nice as advertised. We rowed around Baker Pond, enjoyed the hot tub, toasted marshmallows at the fire pit, and cooked meals in the kitchens - yes, there are two of them. Baker Pond teems with wildlife and it is a joy to just sit and watch the birds and fish and insects interact among the reeds & listen to the annoying (not to me) frogs at night. The several pantries were very well stocked with more items than one would have expected. Our toddler grand son, had so much fun, and the wire fence/gate was the perfect height for him, to not get too close to the water! (I think he also got a tiny bit of a finger shock, while touching the gate/light wires, since he removed his fingers so fast with big eyes and open mouth!) Our guests reported a few complaints: The microwave in the main kitchen worked erratically and should be replaced - fortunately, there was a spare in the second kitchen; there was a weird smell in the upstairs bathroom; the garage bathroom ran out of hot water for showers; in the bathroom closest to the main living area, the sink faucet location causes the area around it to be sopping wet and the sliding shower door was out of its groove. Those problems are all correctable and don't prevent me from highly recommending a stay there. I couldn't figure out how to use the shower, so I bathed with washcloth & water! The walk, more like a tiny hike to the arbor, in your Sunday's best outfit/shoes were too awkward, but we managed! (Hint: Add a flat walking area to the arbor or a small dock for a boat to the arbor?) Our stay here was in the 70's, and my perfect weather to be outdoors or being on a boat by myself. It was as close to heaven as possible! Thank you for a fabulous time!! We will be back for sure!!

I rarely write negative reviews. If I have a bad experience I usually choose to stay silent about…read moreit but this one really bugged me. My friends and I (3 couples) stayed at one of their Palm Springs homes over Labor Day weekend and actually had a good time for most of the stay. But a couple of things happened that are causing me to write this review. 1. Upon arrival the house was over 90 degrees. I completely understand that Palm Springs is extremely hot and that homes need time to cool down. But I would expect that a company renting out a vacation home in the desert would think to turn on the AC well in advance of their guests' arrival. While the AC actually was on when we got there, it took about 11 hours for it to cool down to 78 degrees. The Arrived agent that met us at the house told us that it was an older AC system and that it would take some time to cool down, but 11 hours?? And that seems like even more reason to make sure the system is turned on well in advance. The excuse we were given was that they were very busy that day and that no one was able to turn it on earlier. 2. During the last night of our stay there was a thunderstorm that resulted in a leak in the ceiling in one of the bedrooms as well as the guest bathroom. The couple that was staying in that bedroom had to move to the couch (at 2am) and deal with some of their belongings getting essentially rained on. When I reported this to Arrived and asked if there would be any sort of reimbursement the response was "while we are sorry you were inconvenienced, we will not be compensating at this time as it was out of our control". I get that a storm is a force of nature and I was not anticipating a full reimbursement for our stay, but even a small amount of compensation for the inconvenience would have been nice. A few dollars for the dry cleaning of the clothes that got wet, credit or a discount for a future stay, any sort of gesture as a token of appreciation for our business. Nothing was offered and I found the treatment of the situation to be overall very casual and as if they just wanted to be done with us. I gave two stars here because the house was in good condition and the Airbnb listing was accurate so I can't fault them for that. But for customer service, maybe 1 star. The greeting agent was nice. Otherwise, not a great experience.

We recently rented an Arrived-managed home in Sunriver for a two-night staycation... Friday and…read moreSaturday night. Our total cost was right around $1,100, including roughly $300 in cleaning fees. Unfortunately, the way Arrived handled our check-in -- and more importantly, the way they handled it afterward -- left a pretty bad taste in my mouth. Prior to our stay, we asked about an early check-in and were told no because guests were checking out Friday morning. Fair enough... checkout is 11:00 and check-in is 4:00, and obviously the house needs to be cleaned. We arrived a little after 3:00, not expecting to get into the house, but simply to leave our truck and unload our bikes and scooters before heading out. The cleaners didn't even arrive until about 3:20. This is a four-bedroom, three-bath house... there was obviously no way it was going to be properly cleaned and ready in the 40 minutes remaining before our 4:00 check-in. We came back around 4:30-4:45 and found the cleaners sitting on the front porch. They had accidentally locked the key inside the house... along with one of their phones. So now we had to wait for someone from Arrived to come with another key. Once they finally got the cleaners back inside, Arrived then left with the spare key to have a copy made... which meant we had to stay put until they returned because the house couldn't be secured with our belongings inside. Mistakes happen... I understand that. What bothered me more was Arrived's response when I called about it. They tried to minimize the whole thing as only being a couple hours of inconvenience and initially offered a $50 refund. A couple hours may not sound significant to a management company... but when you've paid $1,100 for a TWO-NIGHT stay, losing a chunk of your first afternoon/evening because the house wasn't ready and the cleaning crew locked themselves out is significant. I told them I thought $200 was a reasonable adjustment. They responded that the nightly rental rate was only around $200, apparently ignoring the fact that my actual transaction with them was approximately $1,100. I even suggested that $100 of the adjustment could come from the roughly $300 cleaning fee since the cleaning/check-in process was the source of the problem. Their final answer was $100. And they knew I wasn't satisfied with that. For me, this isn't really about another $100... it's about how a company responds when something goes wrong. Had Arrived simply acknowledged that this was a lousy way to begin a very short stay and made a meaningful effort to make it right, I probably wouldn't be writing this review. Instead, I felt like they minimized the inconvenience and did the least they could do to put the issue behind them. The house itself was fine and we enjoyed our time in Sunriver once we finally got settled... but based on how Arrived handled the problem, I would be very hesitant to rent another property managed by them. When you're paying these kinds of fees for a short-term rental, the management and service are part of what you're paying for... especially when nearly $300 of the bill is a cleaning fee.

You can't beat the views at the Crooked River Ranch Cabins! I was lucky enough to have an end cabin…read moreso got an unobstructed view and it was a real treat after a long day on the road. Check-in and check-out were easy, the employee I spoke with on the phone (a few weeks ahead of time when I had a question) was friendly and helpful, and the cabin was clean and quiet. For one person I would say the cabins are a perfect fit. They have a tiny home feel to them which might feel a little close for two people unless those two people really like each other. There's a well-maintained lawn and gazebo as well as chairs on the cabin deck which help things feel more spacious. I had a quiet night of solid sleep and woke up to a stunning sunrise. Being able to park right beside the cabin added to the feeling of safety. My one and only reason for four rather than five stars is the "no dogs on the bed or chairs" policy which I didn't see stated anywhere on their site while booking. The dog fee itself is extremely reasonable and I am grateful that they even allowed dogs to begin with but it was a rule that would have been nice to know ahead of time. Overall, I would definitely recommend CRRC to anyone visiting the Terrebonne area!

We feel we have found an amazing little place at Crooked River Ranch Cabins. Such a beautiful…read moresetting, cabins are so cute, clean and comfortable. We booked a 2 night stay before picking up family in Redmond on our way to Sunriver. Lots to do in the area. If needing a spot around this location I highly recommend it!

Terrible experience. The room was filled with mold, stains, pubic hair all over the tub. We left…read moreimmediately and didn't stay. The rental company offered a refund. Then would not answer any communication after. Had to do a chargeback with credit card and took months to get over $1k back. They reposted the condo for rent that same weekend immediately after my reservation canceled.

Unit (201) we were in had no carpets, was clean and we loved many things about it…read more BUT they allow smoking in the rentals. Decks, etc. No prohibitions. Guy in 212/213 above us-we couldn't use our deck. If that is a dealbreaker for you, move on.

I cannot tell you how perfect the Bungalow on Delaware is. It has such a great vide as soon as…read moreyou walk into the courtyard . The owners take so much pride in this property . I loved how clean and tidy this vacation spot is. If you are traveling with just a friend or spouse it's the perfect place. The owners provide bikes for cruising around down town Bend. I need to mention the owners are very accommodating and live close if anything is needed. I hope everyone that stays here has a enjoyable stay and my husband and I have.