I own rental property and have relied on the Drain Company for over 15 years. They respond promptly, are considerate of my tenants, and guarantee their work. I recommend them not only for the quality of their work, but also their reliability as a resource to resolve appropriate plumbing issues efficiently and effectively. read more

Our kitchen sink drain was clogged. We called and they were able to send out a technician within an hour. He snaked the drain and we were back in business in less than 30 minutes. We will definitely use them again in the future. read more

This company answered their phone over Memorial Day weekend on Sunday and came out in 45 minutes. They resolved 2 stopped drains quickly, gave good advise, took photos and charged an agreed upon rate. Very professional and Sam was great to work with! read more

Reliable, honest, reasonable. Loved our female plumber Robin. She said we must have unplugged the problem and explained if it was the main line all our sinks toilets etc would be plugged. Nothing like having an honest stranger you've never met show up on time when dirty water is seeping into your bathtub. Company came recommended by two friends and I'm passing this recommendation on to All Yelpers. Would give 6 stars if I could. Way to go Robin. read more

Called on Sunday after 6pm and got a call back from Sam. He snaked the drain and my problem was fixed quickly and efficiently. Sam was very careful using drop cloths and plastic to protect my floor tiles. Good price compared to the others that called me back. Would definitely recommend Drain Co. read more

I was highly impressed by The Drainco service. Especially Mark L. who unclogged our sewer line at our community property. One of our units had a back flow of sewer water in his main floor powder room. He called about 2am Sunday morning. Mark L. responded and being considerate of the other townhouse residence he start working first thing in the morning. He located the blockage and snaked the grain to the main sewer line of the property which was over 150 feet of snaking. He then snaked the main sewer line another 150 feet where a huge blockage was located. I think where other drain specialist would have given up, Mark L. was persistent to pass the huge blockage which he did after several attempts. After the blockage passed we could hear water flowing from three other buildings that potentially would have had back flow in other units had Mark not solved the problem. He was friendly and his charges were more than reasonable. As the HOA president, I will be adding The Drainco to our vendor list and if we have any future problems I will be requesting they send out Mark L. to solve our problem. I highly recommend their services solely based on the performance of Mark L. read more

They were the best plumbing company I have ever used. The plumber was on time, courteous and fixed all of my issues for a reasonable price. I will definitely use them over and over. read more

I have used this company twice before and for the most part I do not have an issue with the actual plumbing services provided and this is why I chose them a third time when I needed an emergency service. The problem I had this time was due to a pricing issue that I frankly felt was deceitful. I apologize in advance for the long review, but felt it was important to include all the details. Prior to using them this time, I had similar services done in my home. These included snaking my kitchen drain and my bathroom. Both times the plumber provided an accurate price up front when I asked them the cost and completed the job without problems and I gladly paid without disagreement. This time...another story. My building has old pipes and I had a built up clog in the pipes. The plumber quoted me $225 if he had to take the toilet off. Fine no problem, do what you have to do I tell him. My issue was when he presented me the final bill later. $300. As he writes the bill he says, "They say I have to charge you for the stairs." I say what stairs? (I live on a downstairs first floor unit and have never previously been charged for stairs. He says, "The ones outside, 5 of them. It's $55." At this point I am frustrated but it is 8:45 pm and I had expected this job to be done way before it actually was. I tell him I just want to be done and tell myself I will deal with this later. If you can do math, the actual plumbing portion I was charged was $245, not the $225, but I won't even complain about that. I called the company the following morning and spoke with Rheanna. I told her my issue with the pricing and that I had never been charged for stairs before (probably because those plumbers didn't think a few steps were such a hassle that required the extra charge). Her response? A snarky, "oh well you got discount then before, you should have been charged more." She proceeds to tell me their website says they charge for anything more than 3 steps. I counted these steps and including the top, it was exactly 4. Not 4 giant steps, just four average sized steps on a walkway. Worth $55? Doubtful. I explain to her that these stairs are a few steps outside on the walkway inside my building and not up to a second floor unit. I tell her I could understand the charge if they had in fact charged me the prior two times for the same type service or even if this current plumber had told me upfront instead of sneaking it in at the end. Frankly if I had known, I would have told the plumber to use the other gate that goes all the way around the building, but a route with no stairs to get to my unit. She pretty much was unsympathetic. I also told her the plumber cracked the cover to the toilet bolts and never bothered to tell me and did a sloppy job re-caulking the toilet ( I now have to go buy caulk and redo it myself). I noticed this when I went back to clean around the toilet. They told me they would replace the cover. I was told she would speak to the owner, but frankly I am not holding my breath. Someone was suppose to drop off a replacement bolt cover and come look at these stairs, but that hasn't happened. This enough for me to say NO for any future business. I feel that folks out there considering giving this company business should be aware of this extra charge and take that into consideration when using them, otherwise they will be getting a surprising add on to their plumbing costs without prior knowledge. ***update: I see that the owner of this business has posted a comment trying to make amends. This is my response: I feel that your efforts are being made as damage control for my negative, but honest review. When I originally called after having this issue, I was told they would speak to the owner and call me back. I waited a week before posting this review in an effort to see how they would respond, and initially received no response. It wasn't until after I posted this review that they attempted to call me to resolve the issue. They called me only once, not multiple times as they indicated, and it was two weeks after my initial complaint was made. Customer service should be proactive not reactive. read more

I am amazed that this company has 5 stars in Yelp. I guess that when it comes to a simple service, they might be alright. But as with everything, it is when problems arise when you can see how good or bad a business is. These guys aren't that good... In my case, it took them two visits within the same week to fix a clog. It would have been alright if it wasn't because of the blaming and their generally dismissive attitude when talking on the phone for the second time. The blaming is "but you did that" referring to how it was clogged. Well, how does that matter if that happened *before* you were supposed to unclog it for the first time? You just didn't unclog it well! I'd give it two (and a half?) stars just because the technician was excellent to deal with, they aren't very expensive and I think that if things go swift then they could be satisfying. But the lady on the phone -Reanna- was very unprofessional and annoying. read more

I needed a plumber. Called The Drain Co. ( I found them on Yelp) Service was quick and they charged me $200 to opened up the main drain. The guy told me that I will get a long warranty however after 2 month the same problem came back. I called and talked to the same lady who helped me the first time. She wanted to charge me a FULL PRICE again to come back and unclog the drain. I said this is not fair then she said she'll give me only a 10% discount. This is absolutely not okay. I will never use them again. read more

We have called them several times and are essentially satisfied with their work. The reason we don't give five stars: one of the technicians who has come seems slightly incompetent. I don't want to give his name because I wouldn't want him to lose his job. He has been to our house at least 4 times (because there is a 30 day warrantee on the work). Another technician they sent on the 5th time was very competent. Their prices are reasonable and I think they are basically ethical (which is rare in a plumber). read more

Although my initial experience was not ideal, the owner (Star) reached out to me and corrected the discrepancies. She was patient as I told her what went wrong but she was quick to resolve the situation. I am still a little disappointed with some of actions of the actual plumber, but its refreshing to know that the owner cares enough to satisfy the customer and right the wrongs. All on all, the job was completed and our plumbing now works. I just wish it was done in a more professional manner so that I didn't need to call the company and address my dissatisfaction. read more

We called out the Drain company and they were out withing 5 hours of our call. They were able to clean out our kitchen drain with out a mess. Thank you for the quick response. read more

TO ALL WOMEN OUT THERE WHO NEED A PLUMBER: Robin (The Female Plumber) at the Drain Co. will make everything better! I have never felt the need to write a review on Yelp. I honestly don't enjoy doing such things. I've used Yelp many times, but this is the first time I've run into a business that I felt truly deserved the time of writing a review! I had tried finding a plumber for a week and a half by getting recommendations from male friends who I felt knew more about plumbing than I did. I even waited five hours for a plumber who never showed. Plus, I spent the week talking to plumbing companies (for a basic kitchen sink clog) who seemed to think because I was a woman I should be overcharged and treated condescendingly (one company said the minimum would be $120). Finally I decided to use Yelp and found The Drain Co. When I called yesterday, I spoke to a woman who answered all of my questions and then told me it would just be $65 and possibly $18 if I needed a junior machine. I was elated! Then the best part, Robin (a female plumber) came today and after 20 minutes, my sink ran faster than it ever has. She took the time to answer all my questions. She treated me like an equal and she even told me I didn't need to spend the additional $18. She saved me money! How many plumbers do that?! She was quick, kind and informative. Quite simply: She made my life easier. Thank you, Robin! And thank you to The Drain Company! This company and their staff are honest, have integrity and treat women well. read more

They will dig up your drain pipe and replace it. Be prepared to pay 9 grand or more. But they know what they are doing

Came home after work to a fairly major plumbing issue. Called Drain Co after 6:30 pm and Connie helped me out. Assured me that she would have someone out in an hour. Alonzo showed up on time and took care of the issue quickly. He's knowledgeable, courteous and honest. Very relieved and grateful for the speedy response at a reasonable price! read more

Don't deal with plumbers/contractors often and always worry about being taken advantage of. George from the drain co is a straight up guy. Told George what my problem was, he did some investigation and determined it was a localized problem and offered a low cost solution. After he cleared the drain he was very thorough in checking that my problem was fixed. I would highly recommend this company to clear your drains. read more

Thanks guys for excellent service - this is the second time I called (in 3 years) and obviously I'll never call any other drain company except you when my drains act up. Professional, courteous, very pleasant. You rock! read more

Am I the only person who has a backed up drain at the most inconvenient time? I have had to call the Drain Co on more than one occasion. Once, I had a houseful of people, and it was the day of my husband's funeral, and my toilets would not flush. Drain Co to the rescue! They came out on a Saturday with short notice and saved us all. Another time, I had some family from out of state visiting. They were being helpful in the kitchen and peeled potatoes then ran the peelings through the garbage disposal. Bad move! My sink was backed up. Again, Drain Co to the rescue! Another time, my bathtub was draining slow and my toilet backing up. My house is 60+ years old and some roots were getting into the main line. Again, Drain Co to the rescue! They came out right away, cleared my drain, didn't charge me a lot, and didn't try to upsell me on plumbing I don't need. I have referred them to a couple of friends who also had a good experience. read more

I had a backup in my yard with an area drain and our main sewer line needed a clean out as well. Robert came out and diagnosed the problem and thoroughly explained it to me. He did the work quickly and for a good price. The whole process was easy from the time I made my first call. The owner even called me after to see if I was satisfied. On time , good service for a good price. Highly Recommended. read more

The Drain Company are life savers when you have a backed up drain. With their fast and friendly service, you can't go wrong. Family owned and operated for many years, they know the business and can help with all your needs. Just like their motto says, they clean your drains, not your wallet. Thanks for all the great service!! read more

This is probably at least the 4th time I have used The Drain Co over the last bunch of years. I would never call anyone else. Same day service -- actually within a couple of hours. The technician was great and gave me some great info as well as unclogging the drains. And the price was right too. read more

These are honest excellent people. Punctual and quick service. Removed a big clog 30 feet from the opening of the main line. They had the rooting equipment to do this. The dispatch ladies were also very friendly and helpful. I will not hesitate to call them again. read more

The Drain Co really goes above and beyond to make their clients happy. Their level of professionalism is unsurpassed. When it comes to plumbing we all know things can get a bit complicated, but Star got on the phone with me helped me manage the issue, sent extra workers, spent more time, and didn't charge me an extra dime. Truly a wonderful experience Drain Co. Thank you. read more

After they came out we called to explain it still wasn't draining well . . . Despite a busy day, Kent came out and re-routered the pipes in the dark cold winds. Bravo and thank you read more

Had a great experience with this company. Know of the owner from the networking group "Networking Plus". Have never used the company before now (6/22/16). One of my client's was in a sticky situation, her usual plumber would not go out and examine why her hot water heater was not working. My client, Jazmin Gaite of Manila Manor 1, 2, & 3, called me and asked for immediate help. She owns elder care homes and can not have this problem. I personally called for Jazmin and spoke with Star. I told her that the hot water heater was not heating the water in one of Jazmin's houses. She agreed to send someone out. The only problem was that they would not be able to get there until the next day. So I said, "okay." However, to my pleasant surprise, Star was able to send someone the very same day. The issue was that the pilot light was not lit. A very simple problem. They lit it and the hot water heater started working properly. There was nothing wrong with the unit. It was human error. When asked about the charge, Star says, "no charge." WOW, they made a service call, conducted a thorough inspection of the hot water heater to make sure nothing else was wrong/broken and would not take a dime for the call. She said, no problem, this is the type of company we are. In today's world this is unheard of. As I am sure anyone reading this now knows THE DRAIN CO. is the only company that Jazmin or myself will call when we have a drain problem. Why, because they have first rate service and knowledgeable workers. Thank you THE DRAIN CO., you not only fixed the problem but you made me look like a super hero to my client!! read more

You know it's not good when your toilet and tub start gurgling. The Drain Co. was very fast in coming out and reasonable. Called back almost immediately after I left a phone message at 2:15pm. Said someone would be out from 2:30-4:30pm Well Andy showed up at about 3pm. He was professional, efficient and knew what he was doing. Confirmed the quote I was given over the phone. Andy fixed the drains quickly and neatly. I am a happy camper and would highly recommend this company and Andy too. read more

When my son told me that both the sink and shower were clogged, all i saw were $$$. I dreaded calling the plumber as it has always cost me a lot. I found The Drain Co. on Yelp this morning, read the reviews and picked up the phone. The person I spoke to was friendly and professional, and told me someone could be out today between 1 and 3. She also gave a price on the phone, so no surprises - except for the very reasonable price to fix two fixtures! The workman arrived on schedule, fixed both problems and the price was exactly what I was told. Kudos to this business, I will definitely use you again and I will also spread the word on your behalf! :) read more

We have used this company many times and every time we get prompt, professional good service. The guys that come out to the house are very nice and friendly. Everybody should be using The Drain Co, they have the best prices and service, thank you. read more

Great customer service! Spoke with a very nice lady to schedule my appointment. Plumber came in on time and no hidden charges. My kitchen sink is now working again! Definitely will recommend and use again for plumbing needs. read more

Great service and their prices are reasonable! Just my luck my kitchen sink backed up last week and this week my toilet/shower. Other company I had hired last week for the kitchen wanted to charge me $165 to snake my main line. Seemed high after spending $90 with them already so I looked on Yelp and found The Drain Co. Star (owner) called me back within 10 minutes and sent George over to snake my drain within one hour. He did a great job, was super nice, and cleared everything out -- and the bill was half the price of the other company. I immediately added them to my referral book and will use them again. My only regret is that they don't clean houses. - ha! read more

I've used them a few times and I always get great results. The technicians are quick, professional, and don't try to upsell you--which I appreciate so much! I'll always use them when we have the need. read more

I have been using the Drain Company since a plumber friend recommended them to me 12 years ago. Family owned 3 generation company that I have come to count on and never have felt taken advantage of. Amazingly honest in a service profession where that is not the norm. read more

I'm one of those people that always use Yelp but has never written a review. So this is the 2nd review ever that I'm writing for a company, primarily because I was soooo happy with them. We had a clogged toilet, shower, and tub. I had another plumbing company the day before and said we have roots in our pipes and the only solution is to cut our bathroom marble tiles, cut the cement underneath, and get to the pipe where the roots were. He said there is nothing else we could do. It was going to be expensive, not to mention all the mess. So I checked Yelp and called The Drain Co. First of all, they called me back first thing in the morning (since I'd called them at night), the person on the phone was friendly, and the;y scheduled someone to come the same day. Blas Payan showed up right on time (I was actually stuck in LA traffic and showed up 15 min late, but he waited for me). He was friendly, easy to talk to, clean, and explained to me what he was going to do. He used a long snake line with blades at the end to cut through all the roots. He used the snake to go through our pipes all the way to the street (to make sure everything was clear). I was SO happy he got our bathrooms working again. Granted, every 6 months or so I need to have them come back and cut through the roots again, but I much rather do that than tear up our entire marble floor. The cost was so great that I couldn't wait to write the check and get them out of there (thinking they might have made a mistake). Blas was there over an hour and checked every sink/tub to make sure they were all working before he left. I'm never calling any other plumber again. They are it for me. read more

I am so grateful to all of the fellow Yelpers for helpful reviews which lead me to go with The Drain Co. I cannot scream out loud enough - DO NOT GO WITH ANYBODY ELSE!!!! Call The Drain Company!!! It just doesn't get any better. This is exactly how every business should be run. My nightmare started on Christmas with a backed up toilet. This is the only toilet in the house. Neither the bathtub, nor the kitchen sink or dishwasher were backing up, which lead me to believe that it was just a severe clog in the branch main (line), not the actual main line. Shouldn't be a big deal. Turned into a nightmare and a stressful situation when I had to deal with 3 other plumbers that I found through Google, before I finally turned to Yelp and found The Drain Co. Rotor-Rooter said they could make it out before 5 p.m. on the 27th. I called at 4 and asked where they were. They said I was next on their list and they were waiting for a technician. At 6:30 they called and told me they would have to re-schedule for tomorrow. I told them to forget it. I called another plumber, Pioneer Plumbing, who said they could come within the hour, which was great. The man who showed up was not a plumber, but a con artist. He tried to sell me the hydro jet cleaning for over $600. I told him that I knew that it was unnecessary since I just had it done at my other house and this was not a problem with the main, rather a simple clog. He snaked the line through the toilet, without removing the toilet, it didn't work. I don't think he's ever "plumbed" before. That cost me $135 which I paid just so I wouldn't have to listen to any more lies about what expensive services I need. The next day I called yet another plumber, they were solidly booked. Found The Drain Co on Yelp and found the reviews very helpful. I decided that they were the company for me. I was completely at the end of my rope and they came to the rescue! My review echoes what others are saying on here: I called, left a message, within 15 min Vicky called me back. So warm, professional, kind, HUMAN. I scheduled an appointment. They said they would come between 12 and 2 and offered to call first so I could meet them at the house. By 12:20, George was there. He was everything you need in your life when you're dealing with a clogged drain and dishonest plumbers. He got the job done, in about half an hour. No complaints, no b.s., no lies. Just elbow grease, knowledge of his work, and honesty. The price was less than what I paid that con artist the night before. George explained what possibly may have caused the clog and how to prevent it in the future. I'd like to thank Star, the owner, for running her company like this. This is exactly how I do business and it gets so tiresome to deal with rip-offs and liars when you need something done. I wish The Drain Company nothing but the best and want to thank them!!! As another reviewer had mentioned, I am actually looking forward to the next clogged drain! That's how amazing The Drain Co and their staff are! read more

Why can't every business be like the Drain Co.? All you need it to: 1) Show up when you say you will 2) Know what you are doing what you get here 3) Charge a reasonable price for services rendered. Kent came out today ON TIME and was a pleasure to deal with. Thanks Drain Co.! read more

We have been a continuous user of drain cleaning services since we bought our home in 2000. The house has a beautiful tree right near the front door 3 feet away from where the main sewer line for the house connects through a double coupling to the main line to the street. The tree towers over the front and really makes the "curb appeal" for the house spectacular. However it's roots continuously grow through the seams in the coupling. The first few years we called drain cleaners every 3-4 months and tried several services. Each time was a tug-of-war because their price would escalate when they showed up significantly above what they quoted on the phone. They had all kinds of reasons: bad clean-out location at ground, plants too close, electrical outlet not close, roof vent location too far, surcharge for lifting the rig, surcharge for fuel etc... It always started at $99 and ended up between $159 (Roto-Masters) and $249 (Mike Diamond). We had the line scoped with a camera and identified the root problem at the double coupling next to the tree. Re-lining wasn't an option as our problem wasn't in the main line but at the coupling. The only solution was to dig it up which would have killed the tree and ruined the look of the house. Finally we replaced the sewer lines in the house and front yard with oversized ABS to eliminate every other issue except the tree. We installed clean-outs within 8 feet on either side of the coupling, one in the front wall with a cement brick path through the plants, the other in the front lawn at ground level. We even installed a dedicated 20 amp outlet by the front door for the snake rigs. It was expensive but at least we figured our quarterly drain cleanings would be only $99. Boy were we mistaken. They still tried to charge more once they showed up. We tried lots of services, mostly from the Yellow Pages or internet but it was always a hassle to haggle over price. We concluded that's just how the industry worked. Last night at 8 PM our shower backed up. I called two services to schedule a cleaning first thing in the morning. One had a voice mail and never called back, the other Mike Diamond quoted $99 base plus charges as applicable, but they couldn't show up until 1 PM the next day. I pushed for an earlier window because I was calling the night before, the best he could do was 8 AM - 1 pm. It was like calling the cable company! Mike Diamond has more trucks than any other service, they charge more than anybody else, and all they can give you is a 5 hour window? This morning at 8 AM I went on Yelp and found The Drain Co. After reading the reviews I called and left a message. Just like I'd read, Vicky called me back in about 4-5 minuets and had a truck out within the hour. Rick showed up, looked at the job, quoted $89 (I was pleasantly surprised), and within 10 minuets we were clear. No hassles, no haggling, no gouging, no mess, punctual, polite and reasonably priced. We liked the service so much I called Vicky to schedule a Service Contract for clean-outs quarterly to maintain the line. I've always had pretty good luck with Yelp. But this time it was outstanding. The service I received from the Drain Co. was so fantastic It was way beyond what every other drain cleaning service offers. And believe me, at 3-4 times a year over 12 years we've tried them all. Thanks Vicky and Rick for providing a long term solution and reigniting my faith in small business! read more

Our regular go-to for drain cleanouts. Fast, competitive, competent, and professional. They even send "thank you" coupons for referrals. I don't like having to call a plumber for a stopped drain, but I like it that I have this company to call. read more

Robert, Farrell and the team were fantastic!! Professional, trustworthy and prompt. The owner also calls and checks on service which is unheard of in this business, I like that they take customer service seriously. read more

Great experience. We looked up roto rooter in Sherman Oaks and these guys came up with great reviews on yelp. So glad we called them! We had a blocked kitchen drain and they sent someone out within a couple hours. He was friendly, efficient and had it all fixed in under 15 minutes for only $45! We were so happy and will absolutely use them again. Awesome company!! read more