Used The Drain Company yesterday. Fast, clean, prompt and the fee was appropriate.

Our toilet was draining slowly (not overflowing). We called The Drain Co. and Andy showed up within two hours after keeping us informed about his ETA. Once he arrived, he was done within 10 minutes after a very pleasant interaction. Our toilet was snaked quickly and efficiently, and he was friendly while doing it. We also were charged a very reasonable rate even though we had been advised that we had the option of paying the overtime charge to come the same day or wait until the next day and pay the regular rate. I don't think the rate we were charged counted as overtime because if it did, I'm really impressed! This is an A-1 company and I'm glad we checked Yelp and tried them out. Hopefully we won't have any clogged drains for a while, but we're keeping this number for when we do! read more

No Freebie here, I straight up got the best service for the best price, twice in two days :)) Ive used the company before & called them when my drains were backing up a few days ago. Star, my go to girl there, sent out a young man , George, who was as polite and as concerned for my problems as I was. He spent an hr and a half rooting the main access and all my inner bathtub drains and everything not only ran perfectly after ward, but I was so happy with him and his personality, I threw out a generous tip. I was suprised when he refused it and I actually almost had to twist his arm to take it. George was not only really pro, but Ive seen some crazy things coming out of my drains before and this is a guy with no problems getting his hands dirty. He even offered a way or two to save money on a couple of things, but I just wanted to get it done and $$$ was not an issue. After he left my confidence and customore satisfaction was at 110%. Next day my drain was still a little twitchy, so George came right back, and figured maybe he hadent gone far enough so he grinded my drain out 175 feet and that did the trick. Total for that trip & extra work... $00.00 . Im so happy with this company, three times now, I will never ask anybody else to do my drains ,plumbing etc.. and George is my go to guy first, before anybody else, George, personal thanks and kudus to you! You did totally pro work.and get a 110% Customore rating from me,, and im a guy who has won customore service of the year 3 years in a row at my company so I know excellence when I see it. If I could give them 10 stars I would. it is a great comfort to know in this screwy world that there are still companies who pride themselves on the best work that can be done, and do their work like their doing it on their own house. I cannot recomend them more highly. Thank you Thank you Thank you !! Dave M read more

Drain Co. Is great! Thank you fellow Yelpers for once again giving me great information. I was doing laundry, and the washer caused the toilet to flood. I dreaded deciding who to call. Always terrified that I would have someone come out, and over quote for the job. Clearly, our main sewer line was clogged. I bit the bullet and decided to call the prior company I used first thing in the morning. Was given a morning window that someone would be out here by noon. Well, noon passes, 12:30 passes, and I still have not heard from or seen anyone. I understand when a business like that is running late, no problem. But THEY should have called ME and let me know. Instead, I called them. They said that their guys were busy and running late, but would be there within less than 60 minutes. Well, 60 minutes pass and you guessed it. No show. They called me this time and said that their guys are running an hour and a half late. At this point, I thought, I'd check a Yelp referral. Star answered very professionally and nicely. When she saw that her workers' availability was not going to work, since I had to pick kids up from school, then doctors appt. etc., she did some kind of magic juggling act, and made sure she had someone at my house within the hour to accommodate me. She was friendly, no pressure tactics, gave me the price over the phone. George showed up rather quickly. Was also professional and nice. Took care of business immediately. No surprises. $89.50. Less than the other rooter's $125. Since I liked how they worked, I asked him to look at another clogged drain that leads to the street. When it rains, it is clogged and floods our garage. He tried it and rather quickly confirmed my guess that the pipe has either collapsed or is just too full of dirt and it would not be worth it since it would take hours to try and unclog. He made it clear he did not want to take my money this way and recommended I hire someone to re-pipe. Honesty, that's what I appreciate. A person I could trust. Thank you Star and George. Hope I won't need you anytime soon. But will definitely call if we need you. read more

Honest, reasonably priced, and effective. Kent snaked our drain during a post-holiday nighttime clog (the best kind, really). Then a few weeks later we decided to finally replace our old water shutoff valve with a 90 degree valve so that the water to our house could be shut off completely since the old valve wasn't doing its job (per a previous plumber who wanted an arm and a leg to replace it when he found the issue during another fix. That number scared me, so I put off the work to shop around). Drain Co's quote was along the lines of what I would expect to pay for that type and amount of work, so Kent came out again and did a great job with that and also fixed a leak he found with our exterior plumbing. Final price was very reasonable and the job was done well. When the sink backed up again a few weeks after the first snaking (on another holiday weekend...I swear, I'm not putting cookie dough or anything crazy down the disposal!), the owners came out and took care of it themselves free of charge, explaining that it was still under warranty, which was very nice of them. I don't think Kent did a bad job snaking it the first time... after all, it was draining fine for several weeks after... I just think there might have been something going on further down the pipeline and things built up quickly around what was probably a minor remaining obstruction bc we honestly didn't put much down the disposal after getting a gentle reminder from Kent on how to keep a garbage disposal working well. Still, we weren't expecting the second snaking to be covered under their warranty. But the kind owners of Drain Co. snaked further out and solved the problem quickly on a holiday weekend and let me reiterate this: they did it for free because they stand behind their work, even though they did a good job the first time... You cannot ask for more than that from a company. So, these folks are my go-to plumbers in L.A. from here on out. Glad to have finally found some truly good and honest people out here after some pretty crappy experiences with several contractors and overpriced plumbers who seemed more interested in making a quick buck on a one-off than building a lasting relationship that yields more work through loyalty and referrals. Thanks for being good people and running your business well! read more

Had an excellent experience with this company. It was a Friday afternoon and we had a backup of our washing machine's drainage line .. water was everywhere and we couldn't wash anymore clothes. Called THE DRAIN CO and Raeanna was awesome .. she was able to get a technician out within a few hours. Good communication throughout the experience - they called with an earlier opening and the tech was great once he arrived. Sam arrived at our house and went right to work .. he was very knowledgeable and explained everything before he unloaded his equipment and fixed the issue. It didn't take too long and the prices were reasonable - everything works great now! I am definitely going to use this company again! Thank You! read more

Called The Drain Co after reading so many wonderful reviews here on Yelp and I am happy to say that the reviews were correct. I called Vicky early in the day hoping that she could send someone out the same day but did not expect that she could. Vicky made sure that she would have someone to take care of our main line blockage and even scheduled the appointment around my crazy work schedule. I got a call from Kent a half hour ahead of his arrival as I had requested and met him at the house. Kent was super nice, on time, well versed in drain problems, explained everything as he worked and cleaned up after being done. The price was quoted before he started and is also listed on their website so no surprises. I can't think of a better vendor when needing assistance for drain problems other than The Drain Co. Super nice, reasonable rates, quick repairs, on time, clean and they get results. Even the new customer packet is nice ... I love the expandable sponge!! Thank you to The Drain Co and fellow Yelpers!! I'm a Drain Co client for life!! read more

This company is as good as it can get! A few months ago they helped us with installing a new water heater on a weekend, that too at a reasonable price at a few hours notice..since then they have been our go-to company for anything related to plumbing. They have fixed a few leaking issues in the house, over-pressure regulator and kitchen sink garbage disposal. Mark is a very knowledgeable and quite professional in what he does. Last week Mark came out to check some water accumulated under the kitchen sink.. he checked all the possible issues and the dishwasher. Turns out there was no issue, he didn't charge anything not even a nominal service charge for coming out to check. That shows the level of integrity, honesty and what real customer service is about! A highly recommended company!! read more

Great company! I called at 4:00 and said I had to have someone out by 5:00 which is exactly when the door bell rang. Even though I had to pay overtime (after 4:00) ... it didn't hurt so much because the tech was great. Ask for Oscar! And there was 15% off for first time customers ...with drain problems. (mine was kitchen sink) read more

I'm a real estate broker and I recently helped my buyers purchased a home in Northridge. They called me a few weeks after moving in for drain problems and I called The Drain Co. for help. I made the appt. on behalf of my buyers with Star and couple of days later I had a chance to talk with my buyers, and they told me they are very happy with the services and also the very reasonable price. I told my buyers to keep The Drain Co's # handy and now I know who I can rely on for drain problems. Great job!! read more

Really great, fast, same-day service. Customer service was excellent over the phone , and Andy quickly and efficiently declogged our drains for us. read more

We have been having a major issue with a backed up drain in our laundry room/garage which was causing leaking. I called The Drain Company around 3pm on Saturday and they had Shannon at out house by 5:15. He immediately got to work, and was able to get the clog out that was over 40' into my drain. He also assisted me in moving a temporary fake plastic flooring that the previous owner had laid (I think to hide the water that had been leaking). He did all this in under 45 minutes while maintaining professionalism! Very impressed with the service we got. Thanks! read more

I am very impressed with this company. I called them on a Sunday and Star was so nice to inform me that if the job can wait Monday then it will be cheaper. Sure enough, Monday morning as scheduled her efficient and nice plumber was in my home solving the plumbing problem. The price quoted was reasonable and that was the price I paid for. Thank you Star. read more

I finally found my drain guy. Professional, well equipped and knows what he is doing. He spent a lot of time on my Northridge home.....It had some issues but Mark was a true pro and got the drain clear. Thanks for the great service . read more

They were great and much less expensive than another place I called. I have a regular plumber but he doesn't do rooter service so I called Drain Co. I didn't have an emergency but they still arrived within a couple hours, snaked the line and were done quickly. The office phone person and service guy were both nice. read more

Based on 5 star Yelp reviews I called the Drain Co after I had received an estimate from Roto Rooter for $1800 to unclog my drain. Oscar from the Drain Co arrived late but was very professional and gave me two alternatives to fix my problem. I decided on the more expensive alternative--$144(!!) and he finished in about an hour. Everything drains fine now and I saved about $1600. read more

Have now used Drain Co 3 times - Twice for home - once for work. Excellent customer service, excellent prices as well. Honest. I had a main line back up on a Friday night, called early Saturday morning and they were here by 11 drain was clear by 11:30. Andy was polite, honest & even arrived early. You cannot beat the prices for clearing our the drain. Great service! read more

This company is an example of the right way to do business. I had a backed up drain and called Roto-Rooter, never having had that problem before and knowing the name. They showed up an hour late and the guy quoted me $250. I had a bad feeling about the guy and price so passed. I called the Drain Co around 8:00 pm and got a call back within 30 minutes from Tom the technician. He said he could come out that night but its more expensive so we made an appointment for 9:00 am. He was there on time and did an amazing job. He went way above and beyond and fixed it for $89.50. No up-selling, no BS, just honest and good work. I highly recommend them. Don't waste time with the big name companies, it will cost you more and the service won't be half as good. read more

I called this morning, and Kent arrived in less than an hour to clean out both the main line to the street and the kitchen drain. He spent an hour and a half at my home for a total charge of $127 -- a fee I certainly feel is more than fair. Fifteen minutes after he left, Star, the owner, called to make sure I was satisfied. The Drain Co. offered excellent service and a 30 day guarantee. read more

These guys are amazing. They called to let me know when the plumber would arrive, came within minutes of the promised time, knew exactly what to do, fixed the problem fast, and cleaned up before leaving! Talk about service - we got a call from them tonight to check that all was well. This is a first rate company who really understands what great service means. read more

When you have a drain problem one of the biggest fears is that you're going to get overcharged. Don't worry, they're honest and fair and get the job done. read more

Everyone at this firm are terrific. From the first call to the Tech, Mark who appeared at my door to unplug my roof drain with a very tight gutter angle. Interesting he pointed out the drain could not be handled by his equipment and gave me a referral. He did clean out my sewer line. Very friendly and honest in approach. No charge for what he couldn't do. I would use them again. read more

I was very happy with their service, they called before they came out. They were on time. They did a great job of fixing my kitchen sink. It did not take long, and the price was reasonable. I would definitely use them again. read more

After I left my review I was contacted personally by the business owner. She had a convincing explanation for the flow of events. We had two remaining problems still left. She brought her best plumber and fixed one of the problems free of charge. I was given a reasonable quote for the second problem that was fixed the second time around. There is no question that the owner truly cares for her reputation. This is the reason I am updating my review. read more

They came out promptly, the same day. I have used Drain Co many times and they have always been very courteous and have done the job well. I couldn't have asked for better service and the pricing is very good compared to other drain companies that want to suck every penny you have ! They are a very honest and hardworking company that I would recommend to use for any of your drain problems. They go above and beyond to help the customer. read more

I own a property management company. This company goes above and beyond the call of duty to provide service... I am very happy with them. If you want a plumber that knows what they are doing and is conscientious about their work, I highly recommend The Drain Co. The owner, Star, is the best! read more

I am very upset at technician that showed up for a job today and request a full explanation why your technicians always lie. This is the second time this happened and I was quoted $125.00 for over-time service at 2:00 p.m.. The technician showed up approximately one hour early (should have been between 4-6) and he showed up about 3 o'clock and charged me additional money because he had to wait for some one to open the door. This is such a bogus billing, The office is always closed and they use an answering service. we were at the mercy of rude technician with unreasonable estimates. He charged $190.00 for overtime services. Additional $37,00 for using stairs when we have a driveway. He intentionally used the stairs. Had I known these gimmicks I would not have used their services. I demand a refund of $90.00 immediately and I am posting this true review of this company's outrageous gimmicks. This is a second time this happened.. I intend to file a complaint with the better business bureau (BBB) for false advertising and playing gimmicks. read more