The driver overslept. Seriously! After confirmation the evening before, we stood at the curb from…read more3:45-4:30 in the MORNING, in the cold, to catch an early flight. We all know how painful it is to travel these days any way, but getting to the airport should be the least of my worries. Not many options at 4am! We ended up getting a relative out of bed and making our flight, only b/c it was delayed by 3 hours. Good thing my flight was delayed (never thought I'd say that). Had we missed the flight, we would of missed an entire day+ of our vacation and who knows at what cost to re-book. You might be wondering what Plainfield Taxi did to make it right...NOTHING. Not even an apology. You can decide if you want to use them, but don't say you weren't warned.

On October 21, 2017 I was quoted a price by Plainfield Taxi that I would be charged $58.00 For 2…read morepeople, 2 large and 2 carry on baggage and 2 medical devices from Midway Airport to an address in Plainfield, IL on a return flight on December 04, 2017. We were surprised to find out that we were not picked up by Plainfield Taxi but was picked up by Naperville Taxi. The driver was completely unprofessional. His dialogue with us was completely unacceptable and uncomfortable with the subjects he chose to share with us. When he dropped us off at our Plainfield address he surprised us with a $76.00 charge. Since it was after 12 midnight we decided to call Plainfield Taxi the next morning. When I called, the gentleman who took my call at Plainfield Taxi, explained that the dispatcher (I had the record of her cell phone number) made a mistake in quoting me $58.00. I asked him if Plainfield Taxi honors their mistakes. He replied, no. I do not plan on using their service again.

Stayed in touch throughout our Government Shutdown delays and cancellations…read more Got us to the airport, in plenty of time, on a morning when there was a multi-mile backup on the tristate. Eddy was our driver when Lee was not available after our flight home had been delayed. He was wonderful. Every driver has been great. Love the service. Highly recommend.

We've been loyal customers of Naperville Premier Limo & Taxi for the past 3 years, and Lee has been…read moreamazing every single time. We travel quite a bit and have used him for at least 25 rides over the years, and he has consistently been incredibly reliable and always on time, even when our travel plans change or flights are delayed. He's friendly, easy to work with, and always provides excellent service. The vehicles are spotless and very comfortable. It's such a relief knowing we can count on him. Highly recommend!

Took my first ride to the Airport with Skye from Naperville Star Taxi... she is beyond sweet!…read moreWorried about my comfort in the back and pleasant conversation... nice clean car as well... this is the company I will always be using! You won't be disappointed!

Seriously my new favorite for airport travel. John was able to advise on pickup times for my…read moreflight. Skye was our driver- she can read the rider well and was able to keep conversation light and the car temperature perfect. Overall they made this whole experience easy. Clean and comfortable car. Family run business that they clearly care a lot about. Almost instant responses via email.

I spoke with Sal and explained that we needed pickup from Chicago to O'Hare with 2 car seats. He…read moresaid he could do it and arrange pickup and we would still have plenty of space for luggage and a stroller. Driver showed up in a minivan with the car seats. Smooth and safe drive despite all the construction on the Kennedy and we arrived on time. Driver helped unload and made sure we had everything. They took CC through their phone app with a tap and I got an emailed receipt. I also booked them coming back and told them we needed the same setup. Sal was responsive and made sure the driver was there. Our flight was delayed but the driver was still there. Same charge and great driver with the car seats strapped in by the fire department. They were rock solid.

Beware of sneaky pricing. I needed a ride back from a doctor's appointment. For the ride there I…read moreused Uber and paid just over $8. I decided to call American Taxi for the ride back. Taxi rate calculators estimated $7-$9 for the ride, so I expected similar cost. We the called back to confirm a car on the way, they took payment. To my surprise it was $36. A second surprise came when the car picking me up was an Uber. So apparently, they used my $36 to book me an $8 Uber ride. The Uber driver was also surprised.

Great experience. Jeff was wonderful. He was on-time for…read moreour pickup at home and our return trip from the airport. The instant messages were greatly appreciated. Will definitely use his services again.

Excellent service! Friendly, on time, easy to work with. I will definitely use them againread more

I've been receiving rides from telecab for about 8 months now and I have nothing but good things to…read moresay about the two guys who usually give me rides! Thank you Vern and josh for always keeping me safe on our rides I appreciate the rides and conversations!

Very poor business practices!…read more I bought a Groupon for airport transportation. The price of the Groupon $79 round trip. In the midst of the ride the driver started talking about the extra charges I would need to cover... To the tune of $48!!! The Groupon fine print and other info outlined other possible charges that could be included but none should have applied to my ride. However, when I got the email confirmation for the ride, I was told the "total out of pocket expense" would be an additional $16 for gratuity and $4 airport tax. During the ride I was told that that $20 was increased to $24 because of two extra fees AND that that $24 fees would also be charged on the return trip! So suddenly the "total out of pocket expense" had more than doubled. When I told the driver that was not cool and it was not stated that way in the Groupon or in his confirmation email, he wanted me to pay him $90 for this one way ride and get my money back from Groupon and I could make other arrangements for my return ride. Then he said he would give me this ride for the $79+$24 (+$5 credit card fee if I used one) and I could get another ride home. Then he said he would not honor the Groupon! I told him he couldn't do that in the midst of the ride. I told him I was still going to be using the Groupon as purchased and reserved - his extra fees - so my ride was still covered under Groupon's policies. He did not seem very happy. I was not argumentative with him. I told him that I had no complaints about the service. But I felt he was being deceptive to customers and he needed to be very clear about the upcharges in the Groupon and in his email. He apologized for the misinformation. But he was still trying to find a way to to get extra money for my rides. If you don't want to honor what you say, don't offer a Groupon. Very shady business practices for a person who said he was trying to grow a business! Needless to say, I will share my experience with anyone who asks. Shame on Choice Concierge!

My husband and I first used this service on our way to OHare. Very prompt, clean, and courteous…read more We travel a lot and have used lots of taxi services, but this is the one we will stick with and recommend to friends. He was also available when we got back to OHare after our trip. By the time we got our bags and out of customs, he was ready for us. Best service! Thanks.

I live in Chicago and my Mother who recently passed lived in Oswego, IL…read more I called Amigo and mentioned that I would be in the next day for the funeral. They arrived just as my Metra Train to Aurora came into the station from Chicago. The fare to the church in Oswego was reasonable and I would recommend Amigo Taxi Services of Aurora as they were dependable and friendly.

This was my third time using Americar Shuttle and I was once again pleased with the reservation…read moreprocess, professionalism and flexibility with reservations details. My driver was friendly, on time and arrived with a clean car. My only con would be the lack of refreshments. I am not sure if this is guaranteed within their service but the last few times I booked the driver had bottle waters available. I just expected this amenity to be consistent considering gratuity is included within the pricing. Overall the service was great but I believe this company may outsource their drivers so I may use another company that has a standard when it comes to vehicle model etc.

Got no showed. Main company number doesn't work. Driver's goes straight to voicemail. No reply on…read moreemail sent.