Super friendly folks on the phone and in person. I called Herb's after getting BS when I called…read moreanother local hat shop (see previous review). I told them what I needed done and they only requested me to come early as they are busy on Saturdays. First one to arrive the next morning. Show them what I needed done and in less than 10 minutes they had completed my hat back to the condition before my cat attacked the previous rattlesnake hat band. They made it better than the last! I pull out my wallet to pay for the service and they say no charge! But, I wasn't having that so I tipped the hatter via cash app. SUPER CUSTOMER SERVICE here Yelp peeps. Thank you for going above and beyond for a first time customer.

Been interested in getting a custom felt hat. Jeffery and Hannah were awesome! Jeffery assisted…read moreme in selecting a color and size. Unfortunately they didn't have what I picked in my size but they are getting it on order. Started looking at straw and Hannah got me there. Didn't rush me into anything showed me several hats before my selection. Got it shaped and walked out looking good! Thanks! I'll be back

Helped reshape my hat TWICE, free of charge, and with a super wholesome and personal attention to…read moredetail I'm not sure I'd find anywhere else. This business deserves your attention and time, check them out!

From the owner: Wandering Cowboys is a western wear retailer based out of San Antonio, Texas. Our Stores offer a…read morefull line of Western-themed clothing and accessories, with brands such as Ariat, Corral, Justin Boots, Tony Lama and Stetson.

Great folks with excellent service and knowledge. I will be back soon for my next hat!read more

I've been a longtime customer of this hatter and have had positive experiences here in the past,…read morewhich is why today's visit was so disappointing. I brought in a Rockin' C wool felt hat to have it shaped. The female hatter who assisted me was dismissive and condescending, stating that the hat "could not be shaped with steam," and adding that "it's unfortunate that some people are just uneducated about hats." This was said in a way that felt unnecessary and unprofessional. While I fully understand that not all hatters choose to work on wool felt hats -- and that results can vary -- there is a respectful way to communicate that. Unfortunately, that wasn't the case here. I was also told I could leave the hat for the weekend "to see," as there were two men ahead of me, which felt dismissive given my prior history with the shop. I've brought higher-end hats here before and was treated very differently, so the inconsistency in service was disappointing. Craftsmanship is important, but so is customer respect. I hope this feedback helps the shop reflect on how returning customers are treated.

Walked in a few different times and got the same vibe. I was looking to get some wedge soul boots,…read moresocks and accessories. They didn't real seall socks??? But they had a few pair and they where absolutely garbage for boots. But the it was the service that was off. All the young people were polite and did answer my questions but you could tell they were just going through the motions. Uninterested and into their own thing at the time. Anyway felt unwelcome like i was bothering their play time. Yes Im an old guy and not for nothing But the second time i was their the young lady that helped me had such a tight jacket and her chest was spilling out. Very uncomfortable to say the least.

Went in for a hat shape and got helped by Moses. He knew exactly what style I was going for and…read morekilled it. I will definitely recommend getting your hats shaped by him.

Overpriced yet cute (I'll give that to them). I was charged $15 x2 for a silk /fabric hat. The hats…read moreare overpriced... $30 more than the same hat at Allen's. I recommend going to Allen's across the street and bring your own accessories to customize your hat.

We had the BEST experience at Felt Hat Bar in Fredericksburg! ALLY was absolutely amazing from…read morestart to finish. My best friend and I came in to make custom hats, and Ali made the whole process fun, easy, and super personalized. She listened to exactly what we wanted, helped guide us with great suggestions, and made sure every detail was perfect. Our hats turned out even better than we imagined! If you're visiting Fredericksburg, you have to stop by and ask for ALLY , she's truly incredible!

Let me start out that I don't ever need a hat! But I do love hats and this is a place to get a hat…read morenot just any hat a real live cowboy hat. I have probably 15 cowboy hats and I just got one more here I'm going to go back and sport for a 30 X felt hat. I felt like I walked in on a legend, and Dave's Crocet was going to walk in at anytime. I love my new hat so much!!!!

I stopped by Paris Hatters recently to look for a Stetson Open Road in Silverbelly. After standing…read morein the store for a few minutes without being acknowledged, I mentioned up front that I likely needed a larger size and asked if they had any in stock. I was told they didn't have any and wouldn't for several months. I then asked if I could be measured to at least get a sense of my size for future reference, but was told they don't measure because "all hats are different." I also asked about the possibility of ordering one, but received the same response that nothing would be available for months. I understand that inventory can be limited, especially for popular styles and larger sizes. That part didn't bother me. What was surprising was the lack of engagement--no sizing, no discussion of fit, and no guidance on ordering or alternatives. Given Paris Hatters' long-standing reputation in San Antonio, I was expecting a more hands-on and informative experience. This felt more like a quick dismissal than a customer interaction. I may try again another time, but this visit didn't reflect the level of service I had heard so much about.

Stopped in here while in San Antonio and loaded up on some western gear that's less available where…read moreI am. Receive some great service and bought a nice hat, and a couple of pairs of jeans.

Great selection of boots & hats. The staff was excellent, beat our expectations…read more Highly recommend & we'll be back.

I want say I have bought a number of pairs of boots and jeans for my family at Billy's. The…read moreservice and professionalism is fantastic and better than any retail store I've ever been in. Today I was buying another pair of Jeans and boot socks. There was a customer who wanted to return a pair of boots, but they didn't meet the refund requirements and the gas a store credit. He said it was fine, but kept berating the two young ladies. Threatening the young ladies with terrible reviews until he tried to bring me into it and I provided my opinion at which point he stopped. I'm here to say the young ladies handled everything very professionally and are great assets to the Billy's team.

Bought this hat Friday had it custom shaped. Decided 3 days later to take back in to see if it…read morewould be corrected. It's a little better but still far from right. Learned there is a no return or exchange on custom hat... I understand the policy, but an experienced employee would be appreciated. Does this look right to you Billy's Western wear?