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The Ephraim Group

1.0 (1 review)
Closed • 9:00 am - 5:00 pm

Services - The Ephraim Group

Car and truck insurance

Life insurance

Homeowner or property

1 More Service

Vehicle

The Ephraim Group Photos

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11 years ago

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Darryl Brooks - State Farm Insurance Agent - State Farm Agent

Darryl Brooks - State Farm Insurance Agent

(5 reviews)

I spoke to Hope in hopes of improved customer service. I explained bad experience receiving…read moreresponses. Sadly, Hope provided the same poor level of communication. She set up a day/time to review my life insurance policy options. However, I waited all morning the day of the appointment....not a word or email. I reached out to the agency the next business day. I never received a response from Darryl. Hope emailed me 6 days after our appointment....no apology. She explained she had a medical issue. Ummm....when I'm sick I have to call all of my appointment to cancel them. I just think it's very unprofessional to leave people hanging then to not offer an apology. Not the office I want to deal with.

This is the worst insurance agency I've ever used. After 17 days, they still have not written the…read moresmall additional policy I've requested. It took two emails and six days to receive an initial response to my inquiry. The agent Darryl assigned, Jabari, was unfamiliar with Personal Article policies and was very unprofessional in his emails. I sent another email to Darryl requesting a different team member's assistance due to Jabari's slow response rate and lack of professionalism. I was then handed off to Danny, "our most experienced team member". I replied to Danny's email on Nov. 16th and have still not received a response. This agency has made it very clear that my business is not needed and my personal protection is not their priority. I do not recommend this agency to anyone.

The Ephraim Group - homeinsurance - Updated June 2026

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