Incredible help from Leana! She knows the ins & outs of Westchester, and helped us find and secure…read morea coveted senior living facility for a family member. She is always available, extremely prompt, and a great sounding board for things that come up. We had no idea how to approach finding a place for our family member and she provided thorough insights and tailored advice based on our situation. We couldn't have made this a successful transition without her. She also has a great network of referrals. Thank you!

New Leanna Walsh is amazing. Working with her was an…read moreabsolute pleasure. She spent the time figuring out what our needs were and came up with amazing choices. It was hard to choose. She is thorough and organized. Leanna follows up and answers questions and even visited my dad at his new assisted living facility! I would refer her any day !

My mom has been in arbor terrace since July 2021. At the time it was Atria but Arbor Terrace took…read moreover in October 2021. She was doing well in the assisted living for about a year until she had a fall in the dining room caused by the kitchen door knocking her down. Within months she confined to a wheelchair as a result of the fall. Her health continued to decline physically and mentally. In July of this year the director recommended memory promising improved care. However, the care situation worsened once she went to the memory care. We consistently find her wet to the point where her clothes are soaked with urine and a puddle under her wheelchair. We have spoken to the director of arbor as well as the director of memory care and nothing has improved. Our complaints have been ignored and the care continues to decline. We had to reach out the corporate representative and they haven't addressed our concerns. All we are asking for is Arbor to address her basic needs of using the bathroom on a regular basis and not be left wet.

I was looking for a nice community for my sister. I looked everywhere, but I was most impressed…read morewith Arbor Terrace Norwood. There was just something about the staff. They were all so nice. The community is beautiful. My sister is a movie buff and loves the movie theater. It's a great place, and I love to visit her!

This place is phenomenal! This is the place for your loved one to recuperate at a rehab facility…read more Each patient gets their own room. The nursing staff, aides, and doctors are all fantastic - caring and knowledgeable. All your needs are addressed! The food is excellent. The physical therapy and occupational staff are fantastic too. This facility will treat each patient as if they are a family member. If you're looking for a great rehab facility, then look no further! This is the place for you or your loved one!

December 2018 - January 2019 Beautiful facility - private…read morerooms for rehab residents and looks like a 5 star hotel and we thought that it would be an ideal place for my mother but it wasn't. Note - everyone goes into rehab with different needs. If your loved one needs little to no medical care and is pure rehab (i.e. hip replacement) then this place may be a good fit. My mother (84 years old) had complex medical needs and needed more medical care and more day-to-day help than The Jewish Home was set up to provide. Day-toDay: The aides are critical to the day-to-day comfort and satisfaction of residents/patients and when this group is not managed well, then life until discharge is poor. I met with the supervisor, the director and finally the CEO in order to request changes but found that fundamentally, the supervisors have little to no people management training. My mother rang her call bell with extreme delays in response time. Thirty minutes was not unusual to wait for someone come in to take my mother to the bathroom and then leave my mother alone on the toilet for extreme lengths of time. I found out from an aide that they all went on their break at the same time and they only worked the rooms assigned. So, if a resident was on the toilet and the call bell was on - the resident waited until their aide was available. I finally brought in a private pay "companion" to sit in my mothers room all day so that she could request help by walking to the desk or to call me when there was an issue that I needed to be aware of. (non employee's cannot assist resdients) Medical: I asked for a cardiologist to see my mother and told "he hasn't been into the Jewish Home in more than 3 weeks". When I asked why - the answer was - I have no idea. My first thought was "really?". My second thought was to escalate. I think that top management did not understand, as is often the case for medical facilities, that it should be less about "this is not how we do it" and more about "what should we do differently?". The executive team was kind, caring, and looking to the future but they did not see the little things that mattered so much to residents and to families. I spoke to many, many other residents family members and we shared stories. Some situations were similar i.e. call bell issues and in other cases people had bigger issues than we were experiencing. PT: My mother was not allowed out of her wheelchair unless with PT. PT saw my mother for a short time each day. So my mother spent over 23 hours a day in a wheelchair - little progress was made. My mother's wheelchair was terrible and when asked to swap it out we were told that there weren't enough to do that. PT shared that they were always short on needed equipment which should not be the case in a facility like this. So, finally I gave up and took my mother out of The Jewish Home. She had 24/7 care when she got home and was using her walker within 2 weeks. In closing I want to say - I saw the potential for The Jewish Home rehab facility to be a really, really good place to rehab for any level of care that may be needed. What was missing was management training and soft skill training for their supervisors. I had requested this over and over and I hope at some point following my mother's discharge, this was discussed within the facility.

The care is superior. I highly recommend. Thank you to the staff on BlueRidge and in Physical…read moreTherapy.

My mom has been here 3 times and loves it so far. She is SUPER critical (so am I), so this is a…read morelittle shocking, yet amazing. Everyone has been extremely kind, and she says the staff is also kind to each other. The exercise guy is a big hit with her and this is in addition to her twice weekly PT sessions. She went on a trip with them and had a great time. I'm happy as long as she's happy so I'd definitely recommend them.

WOW!!! Starting and ending the days with Alex the driver sets the right tone for the day - his…read morewarm smile, peaceful and caring demeanor warms my heart every time during pick up and drop off routines. Also, I am floored by the vast improvement my mom has made since she started attending the Between Ages Adult Social Center. Ms Richardson and staff is 100% pro elderly, the environment is friendly, clean and welcoming. The activities are beyond imagination and extremely creative. Just seeing my mom's eyes light up from her Art & Craft DIY bracelet making, library visits, circle time events, bingo and field trips - we have so much more to talk about daily! My mom is back and please do not hesitate to take your loved ones to this social center because the experience is beyond measure. Thank you Between Ages Adult Social Center Dream Team for making my mom feel like 18! Love Nadine

Send your family here if you want them to die immediately…read more They only get one star because 0 is not an option. Staff here is not only incompetent but criminally negligent. They refuse residents water even if they cannot walk. They refuse to turn on the lights in rooms even if they are bedridden. They will refuse to offer medical assistance even if the patient is bloody, vomiting, sweating profusely, covered in bruises, have broken bones, etc. Honestly, I wouldn't wish this place on my worst enemy. May everyone who works here experience a life full exactly what they put into their work.

This is a nice place. Not that I'm trying to say nursing homes are a good place to be in but if I…read morehad to go into a place, I hope it would be this place. I've been coming here for the pass 10 years visiting a relative and the nurses and guards are very nice. They try to make this place comfortable to be in and the people seem to like being there. Who wouldn't with happy hour on Fridays, trip to the malls, museums, the have acts come play for them, and they have dancing. I also love their reck room, its set up like a nice room with a skylight, flatscreen tv, and loads of board games. This place rocks! The downfall, are those people who don't have anyone visiting them and some who are just waiting for the reaper to show up. I don't know how anyone stay here permanent and not go insane looking at those who are leaving this earth soon. I can say that will be the time I would not like being in that place.

My mother's toilet overflowed a few weeks ago and now yesterday it did not flush and maintenance…read moredid not show up all day to address it. I am tired of hearing about these problems that I can do nothing about. She carries on about how much money she is paying to be a resident there. Well, maybe they should replace the mechanism in the tank or call in an actual plumber?

My mum stayed for short term rehab and they treated her well. She has dementia Alzheimer's and they…read moremade sure to get her in physical therapy and speech therapy to keep her active to slower the decline of her disease. Really appreciate all the staff who help my mum during her stay there.

wish to express my "Complete" Confidence, Appreciation and Gratitude to the Rehoboth Elderly Care…read moreAgency. From the moment of contact with Intake Coordinator Aaron, I felt a "Sincere" Compassion and "Exceptional" Interest in providing the best and highest standard of care for my 94+ yo Mom who is a fall risk, and needs much care/assistance with her activities of daily living. Rehoboth Care Agency worked directly with me and MLTC to get my Mom set up for at home services ASAP. I am confident with Rehoboths Care Agency that my Mom will be able to continue living in her "Own" home. I am incredibly Grateful for Rehoboth!!

Zero stars if I could choose it. Arranged for home care for 3 days a week. By week 2, the caregiver…read morewas taking days off. At week 4 the caregiver contracted Covid and was out for 13 days. The office was unable to find a replacement and was quick to exit the agreement with me. When I asked for the key to my home to be returned, they said they would mail it to me. I think you would be wise to avoid this company.

Home Instead gave me exactly the help I need. I am 90 years old single man. I started needing help…read moreabout 1 year ago. I explained what help I need : Preparing meals, cleaning, laundry and other small home care services. I need help only for a limited number of hours per week. The help they sent me filled exactly my needs. She is a hard worker who knows her way around a household and be it a simple task like cleaning or something unexpected and more difficult she will do it. She is honest and reliable and has a pleasant personality. She is easy going and you can have at any time a pleasant conversation with her. Once a month her supervisor comes to my home and I have a pleasant discussion with her about the service I get and about my personal physical condition and about how I take care of myself when I am alone. The professional advise I am getting from her is always helpful. George G.