Very good Service and care. Dr. Botsacco was very thorough in her examination as well as her recommendations. After my first visit with her, I feel line my eye care has not been the best over many years. Thank you so much! read more

If I could give 0 stars I would. I had an eye emergency and due to new insurance this was one of the few places in my plan in the state. The ER checked me out and told me to follow up with an opthamologist in the next day or two. I called and was told flat out no, we will not take you, we don't do ER follow ups and we have no appointments available and we're not even sorry. No empathy, no kindness. "I have a job to do and I will not give you an appointment". She didn't even say "I'm so sorry but I have nothing available until....". It was just "No. We don't want your business". read more

I attempted to obtain written estimates for laser surgery for my 87‑year‑old mother, and the experience was deeply disappointing and unprofessional. While waiting in the lobby, we observed a staff member spend approximately 45 minutes with another patient while we were left unattended. After we eventually left, the office claimed they were "looking for us," which did not align with what we experienced. When I tried to explain how upsetting and stressful this situation was--especially given my mother's age--I felt my concerns were not taken seriously. Matters worsened when I later called back to request my mother's medical records and was abruptly hung up on. Upon calling again, the first response I received focused on the cost of releasing records rather than patient care. Cost is not the issue. Respect, professionalism, and trust are. We have already invested significant time and money seeking appropriate care for my mother, and this experience made it clear that this practice does not meet the standard we expect for a vulnerable elderly patient. I will be transferring my mother's care elsewhere. I would not feel comfortable entrusting this practice with a loved one's medical care, and I am concerned that this level of staff conduct is acceptable within the office. I will file a complaint with the medical board for staff conduct. I will direct them to all of the bad reviews here on Yelp. Believe them!! read more

They had me in and out and did exactly what I needed. I recommend. It was also easy to find and was clean.

This is a great location. I hardly had a five min wait before my testing began. Then I waited less than 10 for the doctor. This location has ample parking and such a nice staff. They have eyeglasses on site also if you need a new pair. Very thorough and good doctors too. read more

Three stars for the eye exam. I had been way overdue for getting my eyes checked. Yes, I knew my distance vision needed a boost but being able to get through the day (and drive) without much issue reading signs, etc, did not prove to be a great motivator... So, anyway, with proximity and scheduling being the main drivers here I was. The test seemed to be as thorough and friendly as any I could remember. Not enough experience to gauge the equipment they use. In other words I have no idea if they are state of the art in testing or not. Having the desire to be in as much control as I could I took photos of my own auto refractor/keratometer printout (at least it has a PD measurement on it) and later I was glad I did. I left the doctor with four prescriptions. Why four? As my "old prescription" is generally good enough to get around and I was told I would never be able to read with the newly adjusted one without reading glasses (contacts) or bifocals (glasses) I wanted to be as flexible as I could with both glasses and contacts. A note of humor was the fact that I never clearly saw Dr. Linda Zhang who examined me. After the assistant did her work between my contacts now being out and having my eyes dilated she only took on a humanoid outline in the exam room! Moving over to the optical shop, Optical Associates, in the same office I was left with the primary reason for coming -- broken glasses. Yes, I wear contacts but probably less than half the time. I loved my 7799 silhouettes and was immediately told they don't do hingeless anymore and getting them repaired (once bridge) would be a bad idea for if the temples broke there would be no way to replace them. Okay, so I sat down picked out another pair and paid for my old prescription. Then going home and thinking about it and really not being very happy about the entire process. I did my research. I took all of the old glasses I had around and got the measurement numbers off of them. I poked online and settled on FramesDirect. Guess what those 7799 still exist after all but I went for the 7581s that were still HINGELESS. Not that I needed another punch of regret on this one but wondering what was taking so long for the ones on order to be available for pickup from the optical shop I was told the lab broke the first attempt and now needed to make them over again. So... I got the ones I ordered online FIRST, though my nearsighted vision is worse (as the doctor warned), I can still read find and am typing this review with them, so though I will probably use the pair I bought locally -- at double the price, and not a frame type I would have chosen if I knew hingeless were indeed still available, I would have never bought them if I knew then what I know now. Oh, and the PD reading they took at the fitting exam added 0.5mm to one eye which I ignored when placing the online order -- at that level of measurement there would be more error in positioning on the face than worrying about an asymmetrical eyeglass order. Oh, and one more thing -- I did get my old glasses back as they said I would BUT more broken than before (now one of the temples are broken) but worse one of the lenses (which they used for shape matching) seems to have permanent marker on it. I was going to get them repaired but now they are trash. So, since you can't give zero stars on Yelp, I give one star to the optical shop and the two star summary rating is the average of the two experiences. read more

HIGHLY UNPROFESSIONAL! RUDE! UNHELPFUL!! DON'T GO THERE!! I would give zero stars if I could. They just want to make more n more money. They don't know what comes under 'eye exam' you have to tell them what all needs to be done like you are the doctor. Do you homework before you go there because they have not done theirs. Lol. read more

Went to Dr. Jacobs for years, so figured that his replacements would be as good as he was. Wrong! Technician was great with tests. Figured out the new prescription that made my vision better. Doctor comes in, looks at test results, tells me I don't need a new prescription, and that my problem is that my eyes are dry. Left, went to another doctor and got a new prescription. In addition, my daughter (20) went in for contact lenses and they were rude to her. This was the first time she was getting contact lenses, so wouldn't you think they'd explain the process to her? Nope. Minor issue: many eye doctors give you disposable sun glasses so you're not walking out the door and being blinded because your eyes are still dilated. Not here. Will not step foot in there again. read more

I saw Dr. Linda Zhang at The Eye Center for an ocular condition. She was very thorough with good communication and attending skills, told me in layman's terms a few things I did not know, answered all of my questions, and sent me for bloodwork to possibly find the cause of "Idiopathic Scleritis" which LOOKED like "pink eye" but was not at all. It may be related to a tick-borne illness which no doctor before Zhang ever tested me for. A previous doctor elsewhere treated the symptoms only and did not do bloodwork. Zhang is excellent. The clerical staff there was very polite and helpful as well. read more

The term cluster-f*ck comes to mind. Dinosaur staff, paper manual processes, NO WIFI access in waiting rooms and after waiting an hour I asked for a refund and walked out. A shitty operation. I would never let they touch my eyes or operate on them !!! read more

I made an appointment for 9:00 on a weekday in August. It was the first time I had been there. I waited 35 minutes past the appointment time before a "technician" came to check my eyes. She seemed totally flustered that I had my contacts in and did not have my glasses. News Flash... I'm there to get a new prescription for contacts and glasses. Had to wait another 15 minutes, not really sure why as I was never told. Maybe, she needed time to refocus. Went into Dr. Gerwitz's room and was met by another assistant, who did some test and asked some questions.She was totally flustered by the computer and kept blaming it on a new system. Finally, met with Dr. Gerwitz who told me that I would always need to use readers. Really, REALLY?? He spent maybe 15 minutes with me. Gave me a prescription and the front office woman ordered 2 sets to the tune of $280.00. The when I tried the contacts the upclose one was blurry and both made my eyes itchy. Was a total waste of my time (2 and 1/2 hours) and money. The worst! read more

Well, it's Monday. Called back for a copy of the prescription. Now being told that although she was seen by the doctor within the 2 years, the doctor did not write a glasses prescription rather only a contact lens prescription. I was supposed to ask the doctor for a prescription at the time of the visit. I go for appointments every 24 months as allowed by my insurance company. If the prescription changes, I need both a glasses and contacts prescription. Stupid me, didn't know I needed to specifically ask the doctor to do their job. Never heard of this before... you would think the doctor, when checking eyes, is checking for glasses and/or contact lenses. Isn't it the reason one sees an eye doctor, to be able to see regardless of the medium? Beware, just a way of getting people to submit to more exams. Just called my insurance, they won't pay for another exam for another year. Meanwhile, my daughter can't see a thing! read more