After being missed diagnosed by two medical personnel (nurse practitioner and ophthalmologist) , Dr. Carissa McKallagat identified a serious eye problem and addressed it immediately with appropriate antibiotics resulting in my recovery. Thank you!! read more

Very accommodating- took great care, friendly and fast. I would highly recommend them.

Great shop and staff.. Recently on a trip up here, one of my contact lenses tore & I did not have my backup pairs and went here to see if they had an equivalent replacement and they had exact pair and gave it to me on the house. Awesome service and nice shop! read more

My 13 year old daughter fell asleep on her glasses which were not even 2 weeks old. Even though we did not buy them from The Eyeglass Shop they repaired them for us and did not accept payment. My future eyewear needs will be taken care of here at the wonderful local business. read more

I had a really pleasant experience at this eyeglasses shop, let me tell you about it. I came down to Portsmouth NH from good reviews of this shop and looking for a little more selection than I could find in the Kennebunks. A bit of a drive, but that's OK for me, I like to go to Kittery whenever I can and not for the retail but for the restaurant scene (go Black Birch!!). But I found some kickin' frames from some London designer, and I picked 'em on the spot with some seriously high-tech Zeiss lenses. When I picked them up a few weeks later, I thought everything looked fine in the store, but over the course of the next few weeks I realized that these glasses were pretty weird. I had to keep my whole body in perfect posture in order to get the distance in focus. While this was good for my spine, it was distracting and I ended up not even wearing these otherwise awesome spectacles. Jump forward a year later, and I finally brought the offending glasses to an optician in Portland, ME. They informed me that the lenses had been simply made wrong. And that they doubted the shop in Portsmouth would correct the error because it had been more than a year. So my bad. I figured what the hell, I will give it a try. I brought the specs back to the store and they took them over. Long story short, they phoned me up and said "Our bad", the lenses had been made wrong, and they went on to replace them for free!! I am a seriously stylin' dude now, attracting way more attention for my new frames than I am ever used to getting. So that is my testimony, and they get the full five stars for their friendly and generous customer service!! read more

Great selection of frames and outstanding customer service. I highly recommend this retailer Ask for Jacob - he'll help you pick the perfect frames for you. read more

Five stars! Our whole family goes to The Eyeglass Shop for all of our eye glass, sunglass and contact needs. I had my yearly appointment last week and the staff went above and beyond to be accommodating to my scheduling request. Thank you! read more

Friendly staff, nice selection of glasses. My gripe was with their service... After buying several pairs of glasses here over the years, I came in for a simple adjustment and discovered that the lens had a cloudy area on them after the adjustment. They balked at first that the cloudy area was due to the procedure that they used in adjusting the frames, they said the area was scratched. They did, however replace the lens via their guarantee, which was wonderful. There was a strange turn of events after this nice experience though... A week or so later I received a letter telling me that I was no longer welcome as a customer because "they could no longer meet my needs"! Odd way to treat a long time patron. Such a shame for a small local business to be so short sighted. (excuse the pun) read more

Absolutely outstanding; cannot say enough good things about these guys. In town for the weekend and lost a contact. Walked in and they did all they could to help me, completely above and beyond, and I was able to enjoy the rest of my weekend without continually bumping into everything. Go here. read more

My fiancé and I were in search of a new optometrist. Glad we came upon this place. Since we live in town we did have alternatives but chose to do business here. Great, friendly and professional staff. We both purchased glasses and new Maui Jims. Thanks for all the help! read more

Nice up-to-date selecting of eyewear. They take the time to honestly help you find the best style for your face and make you feel like they appreciate your business. And they guarantee their lenses for a full year! Always great to shop local, too. I will be back. read more

Voted best eyewear boutique for 2012, 2013 and 2014 by New Hampshire Magazine !! Portsmouth Eyeglass Shop strives to give you a personalized eyecare experience. They provide you with designer frames and sunglasses as well as contact lenses. read more

I love this little shop! I needed new sunglasses and did not have a great experience trying to get attention and service from the kiosk at the mall. This shop had a better selection of Maui Jim styles. The store manager helped me narrow down choices and make a selection that looked great. I am a big fan of excellent inventory and great customer service and this shop has both! read more

"Dr. White enjoys the challenges of designing lenses for patients with unique and complex perscriptions" That would be me. I have had myopia and astigmatism since I was 12, and now that I am 51, add farsightedness to the mix. I am amazed at how Dr White keeps pulling rabbits from her hat in designing contact lens prescriptions that cover most of my needs...I had given up on contacts when I first came to her. Her progressive lenses have also bee great. Once when the fit wasn't quite right, she re-did the glasses at no cost to me, even though several months had passed. They may be pricey, but you won't find that kind of quality and service anywhere else. The rest of the team is great too, very friendly and helpful. read more

Very thorough eye exam. Nice to be able to see again. Yes nice selection of glasses for different types and shapes of faces. Friendly staff. Willing to repair eyeglasses if possible - fixed my father's glasses at n/charge yesterday. Thanks! read more

This very professional staff saved my vacation and quite possibly my marriage. I had dumped my husband's only pair of contacts down the drain while visiting New Hampshire. We were in a pickle because I do not drive and he did not have his glasses. These wonderful people saw us very last minute and saved the day. I could not recommend their services enough. read more

High quality frames, top notch opthamologists with latest and greatest equipment, and really the best staff, especially Scott. Not just nice and qualified/knowledgable staff, but they go out of their way to go above and beyond. Only strike is price, but you get what you pay for, and then some. They sell higher end frames(not over the top end, but definitely quality), and they arent cheap.....this ain't no cheepo-twopair-of-glasses for one. Recently broke a pair of glasses after just getting new ones(new transitions and nice frames).....lens' especially cost me a pretty penny and they were smashed as were the frames. I was just outside LA, and called them to beg for another identical pair as fast as possible. Had them in my hand a week later(coulda been 6 days, but was in no overnight delivery territory).....pretty dang good considering they didnt carry the frames anymore and my prescription took about 12 days the first time around. Didnt even make me pay till after I had them on my nearly permanently squinted face. You may be able to save a buck somewhere, but the quality and service they give cannot be matched..... I compared prices on my frames with lens', and I couldnt beat it.....even if I could have, I was willing to pay extra just for their service, which is definitely worth something.....quite a bit in my case. I went from 4 stars to 5, and my only quibble was price, but you know, sometimes you get more than you pay for with personalized, and even exemplary service. I updated this on 6/3/2017. read more

I got a post card time for your new exam... ok...unfortunately...nothings chaned since my last review except its gone down hill from there...again no names were given...same as last review I went to make the appt..met by a ditzy tattooed blonde..a man came out he seemed very pleaseant (No name) we discussed the frames I wanted yes yes I can get those and would get some in for trying..exam time same as before greeted by a man (No name) tells me get to the back room for the machine again no explaination I refused and was greeted with a flippy reply.. like whatever then the eye doctor, no name or greeting ten minute exam...done. the call comes for the frames arrival. I went Mr Friendly and pleaseant was the opposite this time..he showed me the frames which were not at all what we discussed he didn't even sit down with me at the desk with mirrors to discuss ect,,I had to stand up at the mirrors to try while he glared. Not good.. he got real haughty about it...well I wont be back its gone down hill since last visit..i wont be back. read more