The plumber arrived late for appointment. He did not seem very knowledgeable. He kept muttering to…read morehimself and also kept repeating everything he said to me. I had a leaky shower faucet. He looked at the leak and went to Association office of my condo building to request a water shut off to change a cartridge. He was told the shut off would have to be scheduled. He came back to remove cover to see if I had a shut off by the cartridge. I did not. Even though I did not have a shut off he decided to remove the cartridge anyway, but was unable to turn it. Then he said if he was able to remove the cartridge everything would get quite wet because the water wasn't able to be shut off. Then he said he didn't want to get wet and would not try to remove the cartridge. He told me that he would have to return in 3-5 days when the water shut off to my tier could be scheduled. Since he could not remove the cartridge he decided that it was on too tight. He told me I would have to soak rags in vinegar and wrap them around the cartridge and keep rags wet until he returned. He told me if I didn't do this that he might have to go into the wall in the hallway to get to the cartridge. I told them that he would have to get permission from the Association to do something so drastic. The Association told him no. Then before he left he told me to keep the bathroom door closed and leave the ceiling fan on until he returned in 3-5 days. He closed the door. I told him that I had the fan on but wasn't sure it was even working. He did not check the fan and closed the door. When he left, he left muddy boot prints from my bathroom all the way to my front door. When I responded to the ad on Yelp the price to come out was quoted as $69.99 to come out. When he replied to my email he changed the price and said it would be $39.99, but before he left he changed the price again to $69.99. I am a disabled senior citizen dealing with a stranger in my unit and was afraid to question him. I notified his company about the mess he made and they said they had no one to clean it up except him. I told them I did not want him coming back at all because I didn't trust him. I also talked to Association office and we decided he was not competent and that he should not return. I hired a different plumber to come and look at the faucet. They came and found the bathroom door closed and asked me why it was closed. I told them that Preferred Plumbing closed the door. When the door was opened my entire bathroom was dripping water - from the ceiling, down the walls, dripping from the light fixtures and my medicine cabinet. All of the knobs on both my medicine cabinet and my vanity were corroded from the dripping water. The paint was pealing off some of the walls and bubbling up on others. The stain on my medicine cabinet was also peeling off. The floor was so wet I had to put towels down so this plumber could have access to the leaky faucet. Even though I had told Grant that I didn't believe the fan was working, he never checked it before he closed the door. The light fixture was blinking off and on. The new plumber told me that the water probably got into the walls and may have shorted out the wires. Even the floor tiles were coming up. The bathroom door was so distorted from the excessive water it had absorbed it had to be forced to open it all the way. I have been back and forth with Preferred Plumbing explaining the discrepancy in the pricing and the amount of damages Grant caused by closing the door, but they decided that Grant was not at fault. They also refused to adjust the pricing even though I sent them a copy of the email that Grant sent to me quoting the price as $39.99. When the new plumber came he had no problems removing the cartridge even though I had been unable to apply the vinegar soaked rags that Grant insisted were necessary. I would not recomend Grant or Preferred Plumbing to anyone. They changed the pricing and caused a lot of damage to my bathroom. They accepted no responsibility for the price changes Grant made and refused to take responsibility for any of the damages that Grant caused by closing the bathroom door without checking to see if the fan was working even though I told Grant that I did not believe it was working.

Grant is a professional who operates his business with integrity and a strong customer focus. He…read morehas helped me with several issues over the years, ranging from a leaky faucet to replacing a garbage disposal unit that was at the end of it's life. He's always punctual, works to understand exactly what the problem is I am having, and suggests several options for me to choose from on how to fix the problem at a fair price. I would strongly recommend his services in the Lombard area. With the recent boom in Private Equity-owned combination HVAC, Plumbing, and Electrical companies in the area, you'll not find a better run locally owned plumber.

It all started with a clogged toilet and then contaminated water coming out of our pipes in the…read morebasement. All Suburban Plumbing arrived at our house within 30 minutes of placing my call into them. Hats off to George, Sam & Mike to figure out how far down the clog went and that our sewer drain pipe had broken. They were sympathetic, knowledgeable and gave a great reference for the excavation work that needed to be done to fix the broken pipe. We have used them prior to this incident for other issues and they have been very responsive, knowledgeable and trustworthy.

I interacted with All Suburban 5 times over the last 5 years (2020-2025) all great experiences and…read morereasonably priced and honest - twice for backflow testing for the irrigation system. Once to replace a sump pump and install a back-up pump in the sump pump room. Then one of the pumps failed under warranty a few years later, they replaced it under warranty (but I did have to pay labor which is fair). Recently my hot water heater wasn't working, he cleaned out a pressure sensing tube in five minutes and was on his way no charge (not even a trip charge). My go to plumber.

Recently hired them to swap out my old Sump Pump + resealed the pit lid with silicone caulk as I…read morealso have a Radon Mitigation System. Petr was responsive to my inquiry via Yelp and Jason, the plumber who came out was such a nice guy and he did a great job with swapping out and re-sealing the pit lid. The first sump pump that was installed unfortunately had an issue with the lighted plug but they came back out to replace it so it's all good now. I highly recommend Jason to anyone looking for a plumber - he's really one of the nicest plumbers I've met and he'd clearly and patiently answer any questions you may have. Their quote was also competitive. I'd definitely be calling them in the future for my plumbing needs! P.S. if you're unable to reach them at their phone/office number, try messaging them via Yelp. I didn't really have much luck when calling their number but they're always responsive via Yelp/text and would call you back as well.

Great service with minimal wait time,highly recommended. Had…read more3 separate issues and they took care of everything in one visit.

JSR plumbing is the plumber you want to call! He was the third plumber I called and I found out…read morefrom Jeff that the first two plumbers lied about what I needed. He could have easily took advantage of the situation and ripped me off but he was honest and did a wonderful and thorough job of fixing my issues. I would highly recommend him to anyone needing a plumber.

Not a man of his word…read more I think he (Jeff) has some issues w/ technology, or attention to detail/follow up... Initially the comms were great, then he disappeared. After some nagging texts (no phone calls/does not answer - just texts) he finally came out to do the job. He came out to do the job, and did a fine job, though very expensive. When I paid Jeff, and asked him for a receipt he looked at me like I was crazy. Not sure what the issue was here but when a service is provided, its customary to provide a receipt. And like I said; he was very expensive so I was interested in the cost-break down. He (JSR-Jeff) said he'd email me when he got home (the receipt). That day nothing, next day nothing. I texted him again to remind, said he'd do it... a couple more days go by and nothing. Quality of work was good. Quality of customer service = dismal. So I would actually not recommend.

Rigo and Gustavo did a great job! They showed up for the walk though and provided a timely…read moreestimate. Scheduling was easy and I liked that they were the ones to actually do the work. The prices seemed fair and reasonable and all of the jobs were completed as described. Both men were friendly and patient. They answered all of my questions and went above and beyond to help me feel comfortable. I also liked how there was an easy link on the invoice email to pay my bill. Highly recommend.

Rescue Plumbing responded right away to give me an estimate. We agreed on a short date to fix the…read morerepair. The agreed upon repair was done to satisfaction and the plumbers even added in a side job that wasn't previously discussed at a reasonable price since they were already in my home. I'm highly satisfied with the service I received and would recommend Rescue Plumbing to anyone.

I contacted Steve to have him do a few small projects around my house. He was very responsive, and…read morecame to look at the job in a timely manner. He walked me through the work he would be doing, and was quick with a estimated cost. I hired him for the job over another handyman because he seemed very honest. Steve got to work on the day we schedule, and did a great job. His price was competitive, finished early, and was easy to work with. It's hard to find a good handyman you can trust. We are lucky we found Steve. It's nice knowing I have someone I can always call for projects that I trust. Thanks Steve!

From the owner: My name is Steve Pierce. I'm a skilled handy man with 17 years of experience maintaining industrial…read moreand residential facilities. With experience in welding, steel fabrication, woodworking, plumbing, electrical, and of course honey do lists your repair needs are in good hands with me. Being a father of three also lends perspective on the necessity of things getting done in a timely matter.

AquaPro Plumbing Inc is the plumbing company I trust after I've spent 6+ years in plumbing myself…read moreand have several hundred of plumbers in my contacts. My children's bathroom shower started leaking and I needed work done not only fast, but I wanted quality and AquaPro came to the rescue again. They replaced the shower valve, had a guy come out to fix the tile and came back to install spout and shower plate and handle 2 days after tile work. They do large excavation repairs for water and sewer as well and have very reasonable prices for all plumbing work; their prices are per job no matter how long it'll take, where others charge an hourly fee and sometimes purposely drag on to complete it. Pic of my little one finally able to take a bubble bath again

We had aqua pro out for a cartridge replacement today and everything went great. Quick service had…read morethe parts on them. Professional and courteous

Marc is the best! Always on time always prepared always professional. No matter the problem he can…read morefix it. Besides that I have never had to call him back for problems he took care of. Can't say enough about his service.

Marc is a great plumber, honest, hard working and very polite and personable. I highly recommend…read morehim!