Terrible! Overcharged! The 2 guys they sent to unclog my toilet seemed to act fake, "trying so hard" to get the toilet unclogged. It took an unusually long time "trying" to clear the clog to run up the bill in my opinion. The two men also spent a lot of time talking in private by their truck during the job. Then they got called to another job and "suddenly" they were able to get the toilet unclogged. Stay away from Franzen Plumbing in my opinion! I suspect the good reviews are from family and friends. That is my opinion. read more

The 1st visit I was disappointed. I received a call from Erica (Franzen?) and we talked. Franzen came out a 2nd time, no charge, and Robert game me an excellent idea to correct the sewer smell that was not going away. I implemented his idea and the smell is GONE! YEAH!!!! THANK YOU FRANZEN!!!! read more

The team was extremely helpful and informative about my plumbing questions and concerns.

Fabulous 5 Star Gold Company... Mike sent out Ryan for My Plumbing needs , Ryan went up and above installing my New Sink Faucet & New Shower System... Very Respectable,Knowledgeable , Reasonable & Quick... Thank You So Much...Ray read more

Franzen Plumbing - Moen Kitchen Faucet With Spray Handle... - Plumbing Near Me - Wood Dale, Illinois

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Franzen plumbing got the task of attempting to fix what a few others had deemed impossible. I was immediately pleased with their innovative problem solving and tenaciousness in trying to fix the problem instead of just band-aiding it. The team was friendly, helpful, didn't (seem to) mind explaining everything to me and best of all, found all sorts of quirks in my plumbing AND rooted out the main (we think) cause of our issues. I was more than pleased with Franzen and plan to use them moving forward. It's so hard to know sometimes the best course of action when fixing old homes. I felt very confident in Tim and team. read more

I had a major plumbing emergency on a Friday night with water flooding into my crawlspace. Calling around, Franzen was the only company that picked up and was available that could come over and fix my issue. The whole process was an ordeal with three different guys coming out to locate my leak. Joe had a rough time staying until the early morning to try and find it with no success. Everyone in my household tired and looking out for me (and my wallet), Joe recommended that I contact a restoration company to come out and demo the kitchen and make it easier to work since I was already working with insurance, Franzen could then come back out to find the issue and fix it. Had the restoration company come out and demolish where the leak was in my kitchen which then uncovered a burst pipe from a busted hose faucet. Called back again which brought Tim out to try and help and with it being a holiday weekend meant a higher charge but one I needed to do since I could not go into the night and day three with no water. Tim attempted to further isolate and still was met with no success. Following his recommendation we all decided to do it on Monday where he can do investigation with his other colleague Ryan and also save me some cash. Ryan with his colleague came out to take a look bright and early at 8AM Monday. They found the issue, it was a straddle valve that was installed for a fridge water line that was cut and going into the subfloor. Franzen was able to do the following; perform emergency plumbing, work tirelessly until the issue is fixed, replace two hose faucets and secure them, put new valves in place to mitigate anything in the future, fix a pinhole leak in my powder room, bring everything up to code, restore my water, fix a rocking toilet and they cleaned up very nicely. All three of the guys were great. TL;DR: Franzen was only company that come out on a weekend, fixed a bunch of stuff, gave me a fair deal, water is back on and no leaks. 5/5, would hire again. :) read more

Our sink got plugged up late on a Friday afternoon. Salvador and John came out from this company. They were awesome! They did a great job, and worked late. After they unplugged the sink, they cleaned everything up very nice too. We really appreciate their hard work and would highly recommend this company! Also, the price was very fair and they gave my husband a military discount. read more

We had an issue with a 17 year old water heater leaking and it was about 6pm on Sunday night. They came out, replaced any and all parts needed and they made sure it was up to village code before they left. We have had other plumbing issues and they took care of that also, it's an old home with galvanized pipes. Fast service, great workmanship, on time and they were very clean. read more

Franzen plumbing are the real thing,,,,,they are honest,and the workmanship is the best,,,,,they treat your place like it's there's They truly are a great team, RoBeane LLC Wood Dale IL read more

They screwed me out of $2,500 and now my toilet doesn't flush. They were at my house for 6 hours and I was there the whole time. I live in an old house since 1980 and I'm really not in the state of life where I want to be spending money for nothing but that's what happened Terrible people. read more

I can't say enough good things about Franzen Plumbing Company. Starting with Carrie , She scheduled us right away, she was so friendly, caring and helpful from the beginning. She helped us to make sure we received a great price. She was a pleasure to speak with!!! Salvador was our plumber. He actually called us to see if he could come earlier than our scheduled time ( which we thought that was awesome!) . He was OUTSTANDING!!! He did a great job, he made sure to show us the finished job. He was SO FRIENDLY, extremely efficient, cleaned up perfectly. He has such a great personality. His work was done perfectly!! We really enjoyed speaking with him. He is definitely an asset to this company!! We HIGHLY RECOMMEND Franzen Plumbing!!! Thank You Carrie & Salvador!!!! Sump Pump Installation read more

This is the second time I have used this plumbing company and highly recommend. They are honest and do quality work. Used them to rod out my line. They are great for small to large projects. read more

Franzen helped to remove a complex blockage from our sewer line that another plumbing company was not able to resolve. They were very knowledgeable, professional, and saved us from a very costly/extensive repair by troubleshooting the problem. Also worked with us on pricing to provide a fair and reasonable rate. Ryan and Carey in particular were wonderful to work with. Highly recommend their services! read more

Came the same afternoon that I called and J.P saved us from wasting thousands of dollars fixing a "problem" that wasn't there that was found by another plumber. Thanks for wonderful, quick, and honest service! read more

Quick response time! Honest and very affordable. Both technicians were very respectful and walked me through everything i needed.

Pretty good. Would recommend. The guy they sent out was particularly helpful about dealing with a related issue in one of our bathrooms (in addition to ripping out and replacing one of the toilets). read more

If it wasn't for the fabulous and professional work done by Mickey, this review would garner no more than one star. I had a complicated plumbing project that needed to be addressed as soon as possible. I researched the going rate for the work and it was $150 per hour, according to every plumbing organization that I was able to connect with. Frazen quoted me $150 per hour, no questions asked nor stipulations mentioned. I engaged their services and after the work was completed I was billed one and half times the initial cost I was quoted over the phone. Due to the apprentice that was used (to clean up and learn on the job), they had no problem charging me an additional $75 per hour. I was able to negotiate this down to only an additional $150 applied to the entire project. I guess I am old school, but to me this is false advertising. If you quote someone a rate, whether you come with one person to complete the job or 10, you should honor that rate. I simply would not have gone with them at $250 per hour. Make you sure you know how many people they will send to the job and how much they will charge person. read more

Had an issue with my garbage disposal and pipes under the kitchen sink. Called Franzen at 10 and someone was at my place by 11:30. Mickey laid out a few options, was up front with pricing, no bullshit - which was appreciated. Problem is fixed. read more

We have been Franzen customers for years, and they are punctual, helpful, proactive, and honest. We are grateful for their services through many plumbing emergencies over the years. read more

I'm a general contractor and I have nothing to say but great things about Franzen--they have come out for emergencies to help my clients, and they have patiently looked at potential projects (we work in old houses, usually complicated) and come up with great solutions. Their plumbing knowledge is fantastic and they are always responsive and polite. The projects we've done with them went smoothly and came in at budget, and the result was--happy clients! I would not hesitate to recommend them for any kind of plumbing work from sump pumps to ejector pits to new kitchens and baths. They can do it all. read more

Most unethical , unprofessional company I've ever dealt with. Called them because I had a faulty shower part. It was a bit late so they said they would charge an after hour charge. Once the plumber got there and assessed the issue he said that they charge per trip per mile. When I originally spoke with someone at their office, they said it was 1 trip charge not per mile, just to get there. That was the first red flag, lies on top of lies. Deceptive move just to get plumber there. It was a simple fix, and as expected made it seem way more complex than it was. Said he needed to get part and come back tomorrow, obviously to beef up the price since now all of a sudden they charge "per mile, and trips". He spent less than 10 minutes fixing the thing, and I get a bill for $600. I was in awe. I called the guy who I originally spoke whom I believe is the owner, and he admitted that his plumber was not telling the truth on charging per mile, trip. Still insisted on payment. Super unprofessional, couldn't even accommodate me even though they lied and contradicted each other. I went out of town for 2 weeks and had their secretary call me every other day threatening to lien my property. I don't know what kind of circus they're running, but I would chose another company if you're reading this review. They're overpriced, and the company does not live up to what they charge. Unethical, shady and sleazy. Never again. Wish I could give them 0 stars. It's funny how they're responding by saying " now your name is eve? Please contact us so we confirm you have the wrong company" hilarious! I have a first and middle name? How is this relevant to your shotty work and shady practices. I am writing this review for my fiancé and I. So please stop with the antics, I am 100% sure I have the correct company. Thanks anyway. read more

Called the old Theisse number and received Franzen. Needed help getting my battery backup system replaced for my sump system installed by US Waterproofing. They're quote was a bit high. Talked with Tim, he suggested what system to purchase and gave an estimate. The team (2 guys) did it an hour (not 2) so the final $ was less than the estimate! No b/s and demo'd the fail-over. Ty Franzen! read more

Great service from srart to finish. John Paul was very professional and took the time to explain the issues and how they needed to be fixed. Thank you Franzen Plumbing for being top notch! read more

We hired Franzen Plumbing to install new plumbing in a basement bathroom, they did an excellent job. So when we had plugged pipes, we hired them again to clean the pipes up. Again, they did an excellent job. They are efficient, on time, reasonable and above all friendly. We would highly recommend them. read more