When our toilet suddenly overflowed and flooded our home, causing extensive water damage, we were…read moreabsolutely devastated. But from the moment we called Serve Pro, we knew we were in the best hands possible. Their team of certified water remediation experts, led by the incredible project manager Edward, went above and beyond in every way to restore our home and give us peace of mind during an overwhelming ordeal. Erik arrived within an hour of our call to assess the damage. He was so knowledgeable, thoroughly explaining the entire remediation process and patiently answering all our questions. With a calm and reassuring demeanor, he made us feel at ease right away. Using advanced moisture mapping technology, Erik, Edward and their team determined the full extent of the water migration, even finding hidden moisture in the crawlspace that could have led to serious mold issues if left untreated. Serve Pro immediately got to work, extracting the standing water and carefully removing all the damaged drywall, insulation, and flooring. They were so meticulous, making sure to get every last bit of moisture to prevent any mold growth. Edward personally came by every day to check the moisture readings, adjust the industrial-strength drying equipment, and make sure the process was going smoothly. The way he consistently went the extra mile, even identifying and treating a small mold issue in the crawlspace, showed how much he truly cared. What really blew us away was when the Serve Pro team took care of the mold removal and cleanup in the crawlspace at no additional cost to us, even though it wasn't covered by our insurance. They spent hours down there in the tight, dimly lit space, making sure every inch was properly treated. Their generosity and commitment to doing the job right, no matter what, was beyond anything we could have hoped for. Throughout the drying process, the Serve Pro crew was so professional and respectful of our home. They protected our belongings, cleaned up after themselves every day, and went out of their way to minimize disruption to our lives. With their expertise and top-of-the-line equipment, they had our home dried and sanitized so quickly, and Edward coordinated everything with our insurance rep so we didn't have to worry about a thing. The level of service we received from Serve Pro was truly phenomenal. From their rigorous moisture monitoring and mold treatments to their assistance with the repairs and rebuild process, they made a difficult situation so much easier to handle. Edward was always available to take our calls, provide updates, and offer support. His compassion and tireless work ethic really shone through. In the end, Serve Pro didn't just restore our home, they restored our faith in service providers. They treated us like family and cared for our home as if it were their own. We are forever grateful to Edward and the entire Serve Pro team for their skill, dedication, and heart. If you ever have the misfortune of experiencing water damage, there's no one else to call but Serve Pro. They are simply the best in the business and have earned customers for life in us!

My review is based solely on my interaction with Ronnie, not the field team. I have no experience…read morewith the technicians, and I'm sure they may do great work. I contacted Servpro as a renter needing smoke damage cleaning for my personal belongings after a house fire. From the beginning, I felt like I was treated as an afterthought. While I was explaining the damage to my belongings, Ronnie seemed far more interested in getting my landlord's contact information and pursuing the larger restoration job for the home. I was told that if the property owner chose another restoration company, Servpro would not help me with my belongings because they didn't want to work alongside a competitor. I explained that I had no control over my landlord's decision, but was still told my services wouldn't be provided if the owner didn't hire Servpro. What made the experience even more frustrating was that after I canceled my scheduled appointment based on what Ronnie had told me--that Servpro wouldn't help me unless my landlord also hired them--he texted me asking for my landlord's contact information so he could pursue the entire insurance claim and meet with the adjuster. That only reinforced my impression that my needs as a renter were secondary to landing the larger restoration job. That feels wrong for a company that advertises fire and disaster restoration. Instead of helping someone who needed smoke damage restoration, it came across as prioritizing larger contracts over customers who genuinely needed assistance. I found the experience disappointing and unprofessional.

Servpro hired an insulation company as part of the mold remediation project in my house, and a year…read morelater I found out that the insulation company had blocked the intake vents in my attic, causing mold to grow (again). Despite that issue being caused by the insulation company, Servpro has stepped up and solved my problem.

This is the recommended company by Safeco and Liberty, which is why I used them…read more 6 months and $47,000 to complete plaster for roughly 1 room that had some water damage from a leak, replacing flooring in three small rooms, new carpet in three small rooms and on stairs, and interior painting. Started work in Jan 2024 and finished in June 2023. Need I say anymore? Workers show up unannounced and at very embarrassing times. The Project Manager says work is complete when it's not. They wouldn't show up for weeks at a time. The cuts to install the flooring are SO bad. They installed the flooring starting from the center out with rough cuts around all edges. Some of those cuts weren't straight. They put on quarter rounds (without asking) around the trim that don't match the floor and left rough edges. The painters painted the windows shut. Took 3+ weeks to come back and correct. At one point they said it took so long to get a truck. Little do they know I live around the corner from where they store their trucks and I counted at least six trucks sitting there for months. Asked them to work with me to make this right and their comment was that they "comped" a portion of the work (3500). I've asked for paperwork documenting this and I have not received it. This was Safeco/Liberty's recommended service provider which is why I used them. Liberty and Safeco are trying to say "no we only recommend them for a portion of the work." now." Takeaway is that I wouldn't use this company to install a toilet.

My flood restoration company had miscommunication with Packout Masters, but Brian followed up with…read moreall involved parties and straighten the miscommunication.

Yes they removed everything . Ryan said they would put everything back in its place. Not so …read more They just put back the albums they packed in boxes left in their boxes back in the laundry room. .Thats not what he said he would do. And their accounts receivable person was not easy to deal with She was rude .

Ease of scheduling, explaining of options and samples of work. My old aggregate patio was really…read moredirty and stained as was my front walkway. I thought my roof might need to be replaced but it just needed cleaning. They checked all sealants and found no areas of concern. They provided photos and invoice for homeowners insurance if needed. Picture show before and after.

At first, we reached out to see if Eric and his team can even take on a large commercial building…read moreclean. After a brief consultation, we went ahead and booked their work. The job they did was amazing and everyone was very professional. Communication was superb, and they took the time in making sure the entire facade was 100% spotless. I would 100% recommend Eric and his team. Great work!

I contacted them based on Yelp reviews, but now I doubt these five star reviews are from real…read morecustomers. I asked for cleaning service and let him know I am looking for a service every other week and hoped they will do good job to get a client. I was wrong. First, he ignored my question twice when I asked how many people will come. When he arrived alone, I asked if another person will come , and he said today is their day off and he will clean without helpers. Well, I asked you twice a day before and I did not ask you to come on that particular day, you offered me that day. You had only 2-2.5 hours to clean my house alone ? Seriously? So he started upstairs and I was sitting downstairs, I do not want and do not like to control cleaning people. I hire them and they should know HOW to clean, right? When he was done upstairs ... he vacuumed in kid's room without moving floor lamp, small box of LEGO , nothing. He just vacuumed around... all dust on bookshelves was there , no wet cloth was used .. in the bathroom upstairs he wiped the glass doors but not cleaned as it supposed to be cleaned. Dining area ... he wiped floors AROUND the dining table without moving the chairs. And I can continue this list. I was shocked. Never had such a bad cleaners before. When he already left I found out he did not even touch microwave above the stove, neither stove was cleaned. I texted him to his phone and via yelp messenger about my unsatisfactory and he never replied. I was waiting for 2 weeks for his reply before posting this review... I really doubt these good reviews are not from friends and family. AVOID this company, they do terrible job. 2 hours for $125 for one person 2 bedroom 1.5 bathroom. And he was rushing to leave ... Continue my search, it's so hard to find a good cleaning company and I miss my cleaning people at my old place.

I was hoping to give Roberto a higher rating, but am unable to justify doing so. I found and…read morerequested Roberto from Yelp and requested a deep cleaning for my new home after my last tenant's had departed. The house is a 3-story 3 bed, 3 bath condo that is about 1,600 sqft. We were able to agree on a time and a cost estimate. However, first he tried to reschedule at the last minute which made things difficult for me. Next, he and his Team did not really perform a deep clean. None of the windowsills were wiped for dust; the floor had dirt and dust in the corners; the kitchen island was not cleaned; and the refrigerator was not cleaned very well. He and his team also complained about how hard the cleaning was during most of their time here. Finally, he refused to sweep and clean the garage unless we paid him an additional $50. We refused. I cannot say Roberto and his team were terrible. They did a mediocre job, but this certainly cannot be considered a deep clean and we were disappointed at how much they complained and tried to push us for more money. I am frankly very surprised that anyone would give them 5-stars. I wish Roberto and his Team the very best, but would not recommend them. I recommend going with a trusted service like Handy. They are much more professional, do a much better job, and they actually cost less.

Bohdan got the job done, with reasonable price. He was easy to communicate with on Yelp and in…read moreperson. Came right on time. Was clear about the work he would perform. Got the parts (paint, etc) and I paid for the material. Would def support this independent local handyman in the future

Bohdan and his team helped me with tile installation in my kitchen. They were detailed, took care…read moreof all the appliances and tile removal, and installed new tiles all in 3 days. The work was meticulous and quality of the installation was top notch. The price was competitive as well and better than some others around. Would recommend!

We hired Elite Cleaning Crew super last minute and although the price was a little steep it was…read moreworth it due to our poor planning. We had a difficult time finding a cleaning service on a weekend on such short notice, he made it work even at early hours. He was super quick at communicating from start to end. We asked for a deep cleaning of our home and they did amazing. The floors, cabinets, walls, carpet, and windows were all extremely clean. Not to mention they patched up some of the holes for us. I would definitely recommend them and would use their services again. Thanks again!

I found this company through Yelp, along with several others, but Cesar quoted me the best rate,…read morealong with some promises, so I decided to give them a try. One of the smartest things I did was ask him to write down the specific work his team would perform based on the quoted rate, since I only wanted a partial house cleaning. I was surprised when Cesar showed up by himself that day without any helpers, as this job typically requires two people and usually takes 1-2 hours. Even more surprising was that he tried to choose which tasks he wanted to complete and skipped many essential ones. For example, he neglected to clean the shower pan until I pointed it out, cleaned the bedroom, but didn't do any dusting, and didn't remove the small floor mats while cleaning the floors. He insisted he would only clean the laminated floor and not the tile floor until I showed him the contract, which stated that all floors were included. There were many other issues with his cleaning, leading to a long list of concerns. Eventually, he admitted that he only supervises workers now and hasn't done any cleaning himself for several years. His workers were busy in Palo Alto and Cupertino, which made me feel like my house in the East Bay was not good enough for him. It felt as if he thought he could just come over, do a lackluster job, and waste my time under the guise of 'supervision.' I attempted to give him a second chance by requesting his workers to come over this time, but he never replied to my text messages. If the owner does not care about his customers or the reputation of his company, that speaks volumes about the level of service you can expect from this business.

These five stars come with my highest recommendation for Josue's Hanyman Services. Josue was the…read moreultimate professional. He responded to my request in a timely manner, provided a quote as well as estimated time frame to complete the project, and had great communication through the entire process. All of my projects were completed with craft and skill, not to mention detail. Josue is great at what he does and will be my go to for any an all projects moving forward. You will enjoy the experience and be very happy with the results working with Josue. Many thanks for a job well done, Raschel

Puntual, de gran valor, muy bien informado... lo contrare nuevamente en mi proximo proyecto. Muchas…read moregracias Josue!