I contracted Loudoun Valley Floors for a stair refinishing project, which included installing new stair treads, risers, and staining as part of a larger flooring job. **In reply to the business: You company's years in business doesn't have anything to do with the multiple 2025 reviews for your crew's current poor quality/issues with staining. I would recommend potential customers look at other recent Yelp 1 star reviews for Loudoun Valley Floor's current quality standards for staining. And thank you for confirming that after a year, your most recent attempt at staining options, that your company has not been able to find a correct stain method to come even close to our LVT that was also purchased from your showroom at the same time.** ** Issues are still unresolved after about a year and Matthew Ange an owner who never contacted me to resolve this mess has placed a mechanics lien on the house. ** The initial staining attempt on the new stair treads produced an uneven greenish tone. After I provided photos of the issue, my concerns were initially dismissed as incorrect. It was only after further insistence that they arranged an in-person inspection. The crew that showed up agreed that stairs needed to be redone. In an attempt to correct the staining, the stair treads were sanded down and treated with a bleaching process. However, this resulted in a purple undertone. Based on my research after the poorly done "correction", I found out that the green and purple tones in red oak staining are often due to unprofessional work. These issues arise from improper handling of the wood's high tannin content, which can cause color blotches if not addressed through proper preparation or sealing techniques. Tannin pull, where tannins leach unevenly, is a known problem that professionals should anticipate and prevent, especially in oaks, leading to reported discolorations in green or purple. Following the purple toned wood stairs and landings outcome, new stain samples were provided for my selection, but they were dropped off almost a month after promised. These samples were applied only to unstained and unbleached wood, which does not accurately represent the potential outcome on my purple-toned wood. Due to this mismatch, I have been unable (but pressured) to select a stain or authorize further work as the final color cannot be reliably predicted. I have withheld permission for another staining attempt to avoid a scenario where the work is deemed "complete" despite unsatisfactory results, potentially obligating me to pay. In addition to the stain color, the application process was sloppy, leading to splatters and damage that extends beyond the scope of simple touch-up painting as outlined in the contract. Remediation would involve at a minimum sanding and applying multiple coats of paint to cover the stains as well as complete molding replacement in some sections. In certain areas, molding was rebuilt using filler, resulting in a substandard finish that requires complete replacement rather than minor repairs. Additionally I had selected "shoe molding" from the two available white samples at the sales desk during the contract signing. I specifically chose the shoe molding sample over the quarter round sample that was also presented. Despite this clear selection and it being line itemed in the contract as shoe molding, they instead installed quarter round molding. When confronted, they claimed that shoe molding and quarter round were the same thing, even though the samples I reviewed were distinctly different and I had explicitly picked shoe molding. Their initial resolution offered was a discount, but this did not address my preference and contract for shoe molding. Subsequently, they finally proposed replacing the quarter round with shoe molding, but this would require me to pay additional costs even though the contract states shoe molding. "We can install new ¾" X ¾" White Scotia shoe molding (still needs to painted) 600 lf @ $1.95 for a total of $1170.00." As far as follow-ups with the company, I have had to deal with no shows, late arrivals, and unexpected visits, which has shown their lack of concern or value for my time. I have asked multiple times for both parties to mutually agree to walk away from the project so that I could hire another company to complete the job, but they have refused. As a result of these unresolved disputes and my refusal to accept the proposed resolutions, one of the owners of Loudoun Valley Floors (Matthew Ange) who has never contacted me about this mess, has filed a mechanics lien on the property for the unpaid balance on unfinished work. read more

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We hired Loudoun Valley Floors to refinish our hardwood floors, replace the carpet, and update the stairs. The estimator arrived on time and provided a detailed estimate, explaining the type of wood and showing us stain colors that would complement it. However, when the subcontracted installers arrived, they informed us that the wood was actually a different type than what we were told -- which meant the stain color we selected would look completely different. That issue aside, the bigger problem was the quality of the work. At the consultation, we were advised to have the room painted before the flooring was done, which we did. Unfortunately, the installers got stain all over the freshly painted trim and stair areas and didn't bother to clean or repair it. They also said they couldn't stain the risers because that wasn't part of their job. When I spoke with the representative, the only compensation offered was a $100 refund -- nowhere near enough to cover the cost of hiring a painter to fix the damage. It's been a year, and I'm still going back and touching up the poor workmanship they left behind. I would never use or recommend Loudoun Valley Floors again. read more

We requested a quote for 2,000 + square feet of flooring for our home. A LVF representative came out and took measurements and told use to go to the showroom to pick out materials to get an estimate. A few days later we went to the showroom, gave our names to the sales associate, told her we had measurements done, and wanted to pick out materials for an estimate. She asked what we were looking for and took us to the flooring, walked away and sat down at desk in front of the store. We looked around for a few minutes expecting her to come back and be a "sales person". She never got out of her seat so we left. She didn't even acknowledge us leaving. I've never experienced anything like this before in a store. Needless to say, it left a very bad impression. read more

Unfortunately, we had a horrible experience with LVF. Everyone was pleasant but the quality of the work was extremely substandard. They had to strip/sand/refinish hardwood floors. The work was shoddy and was never fully completed. I would never use LVF again for any hardwood flooring projects. read more

My experience with Loudoun Valley Floors was not good. They totally botched the staining job on our newly installed main staircase and simply refused to correct it, claiming that it was the best that could be done (and they kept 100% of our money). This happened even though I told them it was the wrong stain color on the very first step they completed and they insisted on completing the entire staircase saying it would improve once it dried!! It didn't and it was awful. With zero cooperation from Loudoun Valley Floors, I ultimately had to hire a different flooring company to correct the work done by Loudoun Valley Flooring. Fortunately we were able to hire DB Genesis Hardwood Flooring out of Kensington, Maryland to correct the work done by Loudoun Valley Floors (even though our house is in Leesburg, VA). The final product by DB Genesis Hardwood was gorgeous, the service was outstanding, they took the time to make sure the stain on our stairs matched our hardwood floors beautifully, and they charged us 1/3 of what we had paid to Loudoun Valley Floors. I highly recommend DB Genesis Hardwood for your flooring and stair staining needs. read more

Unfortunately had a very unpleasant experience trying to work with Loudoun Valley Floors. I received an estimate from this company on June 2 and was pleased with the site survey and quote price. My partner was tasked with getting 2 additional quotes just to do a check on pricing and options before moving forward. She accidentally scheduled another estimate with LV Floors (they didn't notice that they already did an estimate for this address). The 2nd estimate received on June 21st from the SAME company was vastly different. The prices on the two quotes was only about $200 difference, but the scope of what was included was vastly different and would end up affecting price due to Foyer being fully included/excluded. - 1 guy said that the entire Foyer could NOT be sanded and the other said that it could and was included in price. - 1 guy said that we would need plumber to come disconnect gas line for stove and the other said that we didn't need that. - 1 guy said we would need moving company to move all our stuff prior to work and the other never mentioned that. One of the owners Keith was the one who did the second estimate and gave me a call to discuss my concerns. There was no explanation as to why the quotes were so different and he didn't seem to care too much about the discrepancies and how that would look for a customer. I had all intentions of using this company, but the lack of explanation and customer service especially from an ownership position was very unsettling. Please do you due diligence if getting a quote from Loudoun Valley Floors. read more

Estimate only review. Staff was communicative, on-time, and knowledgeable during scheduling to take measurements, quote creation, and discussion of floor options available. We decided to go with a different provider that had a lower quote, but LVF was professional and we will consider them for future projects. read more

Ty and Steve were amazing to work with. They listened to my needs and helped me to get the best options based on my family situation and budget. Great customer service and professionalism. Will use them for all my future flooring needs. read more

Loudoun Valley Floors sanded and refinished our hardwood floors in less than a week. The work was superior and the floors are beautiful! The men were courteous and efficient. We are extremely pleased with the results. We would highly recommend them to anyone who is anticipating having their floors refinished. Larry & Susan Caruthers read more

Used Loudoun Valley Flooring several times since we've moved to the area. Fast, friendly, and fair pricing. Highly recommended!

On Monday 24 May, Loudoun Valley Floors installed carpet throughout the upstairs, 4 bedrooms, hallway, 2 walk in closets and the stairs. They arrived on time at 0800 a crew of three. They carefully moved remaining furniture in each room. Installed the carpet and returned everything to its original place. As they went they vaccummed and cleaned so when they were done the upstairs looked incredible. The entire process took 5 hours. I HIGHLY recommend them!! John D. read more

Great experience using Loudoun Valley Floors. They were helpful in helping us pick the carpet that was best for us. They have a huge selection so it was nice to have someone help us narrow down what was best for us based on our needs. Price was right and they got our order in quickly and were prompt in getting it installed. Everyone including the installers were very professional. Ask for Craig T. Lee, he was a great salesman. read more

Great flooring company! We have used them several times and they never disappoint. The technicians are miracle workers, after my dog ate the carpet in an apt they were able to find a march and repair saved me from having to pay to re carpet the place. New house new carpet all over - loved it. Basement flooded need new carpet again we went in and had new carpet in less than a week! read more

I've used them for years cleaning carpets in my house. Bruce is the only person we use he's excellent with his work.

Loudoun Valley Floors did an excellent job replacing our carpet with flooring on one level of our home. The material came in quickly, the installation was done quicker than expected, and the end result was great. I highly recommend them for future flooring needs! read more

I loved the work they did! Beautiful work installing hardworking floors in the upper level & stairs of our townhouse. Their craftsmanship is excellent and they are very detail oriented. They also did a great job matching the wood floors in our middle level too. Staff was also very communicative and delivered on-time. Highly recommend these guys. You won't be disappointed!! read more

Wow! Where to begin... I have two 70 pound dogs whom love too get dirty and then sprint back in the house as fast as they can all over my white carpet... Bud cleaned my carpets today and I'm shocked at how clean they are. HIGHLY recommend this business. We will be returning customers... left side was prior too cleaning... read more

Loudoun Valley Floors - a carpet cleaning process - Carpeting Near Me - Purcellville, Virginia

We had water damage due to a defective sump pump in our finished basement. Called there carpet cleaning division to have the padding replaced and carpet reattached. We also had carpets steam cleaned in five rooms. They did a wonderful job. Very friendly workers. Will always use them again. read more

Good luck getting a response....We visited the showroom to select a floor that we liked and scheduled a time for someone to come measure our square footage. We received an estimate that was slightly over our budget, we asked the sale rep if there were other options that would align more closely with our budget. We are still waiting for a return phone call and email - both have not been returned. Terrible customer service and just plain rude. I will take my business elsewhere. read more

Took 3 days for anyone to even call to schedule an appointment from when our contractor sent the request. When the gentleman came to take measurements, he seemed completely disinterested in any my questions or concerns. His responses were "I dunno, you'd have to ask the sales department" and "Hunh. Not sure". We waited for two weeks for them to send an estimate to our insurance until they finally let us know that no estimate would ever be sent because they cannot complete the project. Why does it take two weeks to tell me that you can't even complete the project? read more

I hired them to steam clean my sofa. The man who came was prompt, polite, and quiet. He did a great job and the sofa was nearly like new afterward (and it's a really, really old sofa). He also managed to do it in less time than he said it would take. I would definitely recommend and have friends who have been happy with their services as well. read more

Had always had lot of problems with the basement floor, and they came in on a recommendation from a commercial manager to resolve the issue. New laminate put down and the issue re-appeared. Loudoun Valley Floors hung with me through several months, we finally discovered the issue and put the whole thing to rest. They were awesome throughout the process. Bottom line - these are good, fair people and they will take care of you. You should absolutely call them for your next flooring adventure. I know I will. read more

I used Loudoun Valley Floors to replace some terrible tile in my home with hardwood and they did a great job. Came in, hustled, and got the job done quickly and beautifully. They were terrific! read more

Excellent selection. Knowledgeable and friendly staff. Installation crews are efficient and pleasant.

Bud and his assistant do a great job of cleaning the pet stains from my parents' carpeting. He is always on time and is very patient with my elderly father who hovers. read more

They cleaned our carpet today. I was so impressed with their work. Bruce got stains out that had been there for years!!! Carpet is 12-15 years old but now looks great. Would definitely use them again. read more

They did an absolutely beautiful job on our carpet. Nicole was beyond helpful and very patient (I came back about 10 times trying to decide on what I wanted). Installers were on time and very quick. I have received SO many compliments on how plush and beautiful our carpet is. The only reason I didn't leave 5 stars is the price. They came in a little higher than some of our other estimates, but we went with them anyways because several friends who had used them and were pleased. read more

Excellent service, pricing and the installation is perfect. Love the color and quality.