My flooring project was to put in new flooring in the living room, family room, & kitchen areas. Carlos Amaya, assistant store manage, was the representative that closely worked with me. He is polite, patient, & knowledgeable in flooring. He made good suggestions on color choices for us. Easy access with him via text messaging. He quickly resolved couple issues for me during installation period that earned my satisfaction. The installation team, Roberto & his assistant were an outstanding team. Roberto is a detailed oriented person & it reflected on his workmanship. The flooring, baseboards, & trims were carefully installed. In addition, they carefully moved all furnitures. We were so happy with the end result. read more

The Floor Store - Flooring Near Me - Dublin, California

If you're looking for new flooring, you can't go wrong if you work with Julie Guerrero at The Floor Store in Dublin! As part of the renovations we were doing on our house, we had decided to replace our carpeting and most of our tile (kept tile in the entryway) with LVP. We wanted a waterproof, durable, scratch-resistant, floor that had micro bevels, minimal color variation from plank to plank, cork underlayment, and great warranties. We needed a floor that could stand up to an active pup, young adults, high foot traffic, and would work in both living and bath areas. We wanted a demo/installation team that would deliver a professional job. We'd pretty much decided on COREtec Plus as the flooring to meet our wants and needs, and The Floor Store was having a flooring sale. Thank goodness we met Julie Guerrero at The Floor Store! After discussing what we had in mind, Julie helped us select several different sample boards to compare; we ended up taking home three boards to make a final decision. Julie was knowledgeable on every aspect of our anticipated job. She helped us decide on stair tread style (flush stair nose), whether or not to cover or paint the riser (covered), if we wanted to keep the existing baseboards and just add quarter-round to cover the gap or replace the baseboards (replaced except under kitchen & bathroom cabinets where we added quarter-round). Although we were initially going to pay for the entire project without financing, we decided to finish our renovations by painting our home's interior (walls, doors, trim & baseboards), so we ended up partially financing the cost of the floor. Julie got us a great deal for 18mos/0% financing. It turned out that the flooring we decided on (COREtec Plus Whittier Oak) was in *very* limited supply, but that didn't stop Julie from tracking down enough for our order and ensuring its delivery. She coordinated the appointment to measure and determine what kind of and how many trim and transition pieces we needed. Julie coordinated the early delivery of baseboards and quarter-round so some of it could be painted. And of course, she coordinated with the installation department for our installation team - Luis Benitez Flooring Installations. Luis and his son, Marc, were also great! After they demo'd the tile and removed carpeting, they installed the COREtec flooring, trim, transitions. stair treads and risers, quarter-round and baseboards. They were friendly, knowledgeable, professional and meticulous in the execution of the project. Luis worked with and around my living arrangements since I was staying in the house through the installation. The inevitable mess and dust were minimized as much as possible, and everything was hauled away at job completion. This house has a lot of corners and angles, so the cutting and fitting of both the flooring, stairway, trim and baseboards required skill and craftsmanship - and the Benitez team delivered! New flooring not only requires a lot of thought and decision-making to get started and then through a job, but also work and coordination to pack up the house as if we were moving. I can't imagine going through this again, but if I had to, Julie Guerrero is who I'd go to for coordination of my project. Her knowledge was invaluable, her professionalism valued, and her friendly spirit appreciated. She was always available to guide us through the project and answer my many questions. Thank you, Julie!! Thank you Luis and Marc!! We couldn't have done it without you. read more

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We would strongly recommend the Floor Store and Julie Guerrero. Julie was very patient with us and let us bring home many samples to look at in our house. She also brought additional ones when she came over to measure to make sure we were completely happy. We purchased laminate flooring in 5 bedrooms, hallways, closets, living and dining room. We also purchased baseboards. Our floors turned out beautiful as well as the baseboards. We are extremely happy how they turned out. Our family thought it looked great too! The installers were on time and were very professional. They were very meticulous with their work. read more

Teza at the Floor Store made our floor purchase experience very easy. He took his time and answered all our questions. He didn't pressure us to make a deal right away. During the whole process he usually called or text to see if everything was to our satisfaction. Luis and Mark , the floor installers, we're personable and knowledgeable. They also answered any questions we had. They did a great job! We were very happy with the finished product. We would highly recommend the Floor Store. read more

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Teza was the best! Loving my new floors. if you want great service, ask for him in Dublin. read more

The Floor Store - Kitchen tile floor! - Flooring Near Me - Dublin, California

Mark in delivery was an extreme help to me and my father. We ordered multiple pallets of hardwood flooring, so naturally, it took my dad and I each multiple trips in our pick-ups to haul the flooring. Each and every trip back to The Floor Store, Mark was there to greet us. Not only did he bring out our order to us each time in a timely manner, but he also helped load the flooring into the beds of our trucks. Mark in delivery truly made my dad and I feel like a priority. read more

I really appreciate the service when I went there because they are personable, professionable and very knowledgable . They have an excellent selection. I needed flooring for my kitchen and where I purchased my cabinets there wasn't much to choose from. Mortaza helped us and rightaway was able to pick a matching floor that was good quality. My husband decided on the spot to get the carpets done too. The quality was plush and really thick. He gave us a good price and I know that the team he sends will be very personable and professional. What I thought would be a pain to do they will move the furniture and handle all in one day. I highly recommend them!! read more

My family and I recently moved our new home , and had been looking for floors. I happened to walk in to The Floor Store without any intentions of buying new floors right then and then but the beautiful Maricela greeted me and helped me navigate their beautiful show room , with such great attitude and willing to help me pick the perfect flooring for my home . I decided on a luxury vinyl plank that they had in stock. I was surprised on the various options the have available. I love my floors and the service that was provided was great. 100% recommend. read more

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I highly recommend Jill Amburgey from dublin floor store. She is exceptional, very knowledgeable and has an amazing eye for design. We were struggling to find the right color, durable hardwood floor for a while, we met many people out there who were of little help or had no interest in helping us. We stumbled upon Jill in Dublin Floor store and were mightily impressed by her. She is very Knowledgeable of hardwood flooring, she answered all our questions & helped us find the right type, color & finish. All this was accomplished in just one visit while we were struggling for months prior to meeting her. She is very professional & very impressive. We highly recommend Jill Amburgey. Wooden floor Installation was all done as committed and work was of high quality. Dublin floor store should be your next stop if you find yourself in a similar situation. read more

I recently had LVP and carpet put in my whole house. It turned out a nice blend, but when carpet lined up with hard LVP Seam, the installer cut back the carpet a little too much. It's a weak area now that needs to be stretched and looks slightly like a bad mow job. My family and friends noticed it along with the bad hard seam connection. The store is trying to fix it. I appreciate Jacob Popeyus at Dublin, being patient and kind during this process. The corporate office and owner are hard to get a hold of, but Jacob helped a lot. read more

We are new home owners so we chose the Floor Store because we wanted our floors to be done by a team of professionals to renovate our floors from old hardwood to new modern flooring. Teza was our sales associate and his attitude was great. He was responsive and helpful during our experience. He promised us that his best guys will be the ones doing our flooring. We left the store happy and couldn't wait to see the finished product. Unfortunately, the flooring was done very unprofessional, there are squeaks everywhere and their excuse was because of the underneath floor. Them knowing there will be squeaks everywhere because of underneath floors they should've told us and we would've changed the floors underneath it too. What was the whole point of working with floor store ? If they don't address these issues before hand ? There are holes at bases of all bedroom doors, entrance door, and at base of glass walk out door. We contacted Teza multiple times unfortunately they are not able to fix those holes because they said the old floor was thicker than the new floors that we have chose. Our problem is you guys as the flooring company knowing this discrepancy in leveling would've happened you should've told us. This was not discussed with us. If they had discussed this we would've choose a different style floor. We paid almost 20K for a very sloppy work. We are extremely disappointed. Now with the rain last night we came home and there is water inside our house by the glass door because of the holes that they had left open. It's disappointing to see a professional flooring company be this careless about their customers needs and do such a sloppy work. These are only few pictures to show as an example. There are more. read more

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Teza is absolutely amazing. He went above and beyond to make sure I was happy w my selections. I remodeled a small condo so the flooring was even more important to open up the small space. I'm so happy w how everything turned out & so grateful I found Teza! read more

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We purchased new carpet at The Floor Store and the team from the store came to install it three years ago. I recalled that we were extremely happy to work with the sales person, David Chen, because he is professional, patient, and very customer-focused. Their installation team also did fantastic job. Recently, we had our carpet cleaned and it shrunk a bit. So I contacted David, our sales rep, and asked him if he can do anything about it. David quickly contacted their installation team. Although the situation was not covered by warranty, their installation team manager, Tony, was nice enough to agree to send an installer to stretch the carpet for us ( the carpet cleaner should be totally responsible for the shrinkage of the carpet) A couple days ago, the installer, Hector, came to our house and had the carpet stretched. I just wanted to share my experience here and express my gratitude towards David, Tony and his team! read more

teza was great to work with we love our floors!! We will definitely recommend to friends and family!! read more

We bought wooden SPC flooring for our kitchen and living area from this store after our contractor recommended and after two months of installation, the wood cracked at various areas in the kitchen. We called the store regarding this but it has been a pain to get a response. Finally after multiple calls, the sales person who we dealt with told that she would open a claim with the company who sells the boards. Someone from that supplier called us and took some details. They said it could be an installation issue and they will come for inspection. That is the last we heard. We have been trying to reach out to the store people and they keep pushing it to the claims team and its been 4 months with absolutely no action taken on it. We informed this to our contractor, and he told us to wait for a response from the store team. Unfortunately we are still waiting to hear back from the store people. To me customer service is a huge factor to consider that store again or even to recommend it but it has been an absolute failure from the store people, not responding, not owning on what happened and we feel cheated. I just wished they realized what effort and money goes into all these renovation projects and for a home owner, it is such a disappointment to see things falling apart after two months. We consider it as an irresponsible action for not following up or even taking any action on it. We have been talking about this to our friends as well to get some suggestions but if anyone has any idea on how to approach this issue, please reach out. read more

Jill is great and easy to work with. We bought carpet and wood floor with her for 4 times.

A few weeks ago I was in a jam. I am a homeowner and needed a small quantity of unfinished top nail red oak flooring. I called around and didn't have any luck until I called the Floor Store in Dublin. Jill A. helped me locate a small quantity from a wholesale distributor that I was able to pick-up will-call. She treated me very well, as if I had just make a $5,000 flooring purchase even though is was $150! I had a tight schedule and needed the material to make a repair ASAP. Thanks again Jill for the amazing customer service and going the extra mile! I will be back for my future flooring needs. read more

I worked with Teza on replacing my carpet with coretec luxury vinyl planks. I highly recommend working with Teza, he really made the process easy and stress free. My wife and I had a hard time picking the right floor colorway for us so I am super grateful to Teza for being patient with us and always offering his expert opinion. We went in on multiple different occasions to look at samples, each time Teza was happy to help us and even ordered samples that the floor store didn't have on hand. Once we picked our color, Teza helped us get the best price and financing, 0 interest for 2 years. Make sure to ask about the different financing promotions. Sometimes they have sales on their floor planks too. After our floor planks arrived, we were quickly scheduled for installation the next week. I was really impressed with the installers, they took really good care of my home. I also liked that they always cleaned up after they finished for the day. After they finished, we walked through each room together and they were happy to make any adjustments that I asked for. Love how the project turned out! read more

Hi Larry, I'd give this review 0 stars. This is a reply to my existing review as this is still a problem. Will, at the Dublin store fails to communicate with me in this oooonnnngoing project. I call and he explains that he's not responsible for the claims department contacting me. I believe this is not true because you're supposed to follow through on the entire project from start to finish. I feel that everyone involved with this project doesn't want to work on it and I'm the one suffering and waiting. Something needs to be done or else I go to the BBB. Please follow through with this project until the end as I would appreciate it. -Brian read more

We highly recommend the Dublin Floor Store. Teza is the absolute best and we feel so lucky to have met him to do our floors. We did the floors in the whole house and he made sure everything was done to the highest standards and stress free. He had excellent communication, accurate timeline for job completion. We absolutely adore our floors. We have gotten tons of compliments on it already and we just moved in! We couldn't have asked for better flooring company. Teza really took care of us and made sure we were happy every step of the way and we highly recommend working with The Floor Store in Dublin! read more

The Floor Store - Flooring Near Me - Dublin, California

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I decided to stop by this store because we are doing some renovations on my new home. As you can imagine given Bay Area pricing I was looking for someone who was informative, experienced and would help me get the best deal possible, Teza exceeded my expectations! He was very patient, answered all of my questions (and I had a lot) professional and helped my husband and I pick some great flooring! I don't leave a lot of reviews unless my experience is exceptional and Teza definitely did that! read more

I'm pleased to say that we received the finest customer service from Teza at The Floor Store in Dublin. Teza helped my husband and I select floor tiles for our kitchen, bath, family and dining rooms and were very happy with our purchase. After leaving the store, we stumbled across the same tiles at Home Depot for less than what we paid at The Floor Store so we contacted Teza. He went above and beyond to get approval to match the price. Thank you, Teza! As for the store itself, it's large and beautiful. I love the floor examples and ample material to choose from. read more

We had a terrific experience with our Floor Store project! Jenn helped us and she was wonderful to work with. We ripped out our outdated carpet and replaced it with beautiful Avento engineered hardwood flooring this month, and we couldn't be happier! The white oak floors and new baseboard look amazing thanks to exceptional workmanship by Angel & Jr. They took away a lot of the stress involved with this type of project given their flexibility and courtesy. Honestly we're thrilled with the outcome and I absolutely would return to the Floor Store for our next project! I'm going to recommend them to our friends and neighbors as well. read more

The Floor Store - Avento white oak - beautiful! - Flooring Near Me - Dublin, California

We had the floors replaced in our entire home. The quality of the installation was excellent. The installers were professional, courteous, meticulous, on time, organized and kept all work areas very neat and clean. Beautifully done! Thank you so much. read more

Teza was great to work with and carpets look great! Definitely recommend that store. We have been working with them second time and no complaints. Will return! read more

From the beginning of my project I had 5 star service. My sales person Teza Malmirchegini , really knows the meaning of customer service. He was in constant contact with me as the job progressed , making sure everything was taken care of and that I was so happy with the service. He also checked in while the installation was in progress to ensure the Installers were doing a good job. I could not have asked for better service. The lead installer was Carlos Alfredo Campa aka Alfredo. I cannot speak highly enough about what a joy it was to work with him. He was professional, friendly and went to great lengths to protect my house from the dust and debris normal with a carpet installation. I have been in projects for the last 12 month's and his care for my property is the best I have experienced from any of the 7 trades I had going through my remodel projects. Thank you Tera and Alfredo for your excellent customer service. The Floor Store is lucky to have such outstanding employees. Well done!! Once I finish putting my house back together I will post pictures of my beautiful new carpets. read more

Julie did an excellent job with helping myself and my dad pick out the flooring for the rental house project leek in the master bathroom, she was super prompt and nice and kept the project inline with updates. I greatly appreciate her hard work and recommend her. read more

I had a great experience working with Teza. Would highly recommend we were able to pick out a great floor can't wait until it's installed. Thank you for all your help. read more

The Floor Store - Flooring Near Me - Dublin, California

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We had our family room carpet installed this week by The Floor Store. They did an excellent job - We really love the quality of the carpet. We worked with Carlos, the manager. He made the entire process so easy and seamless - I did a lot of our contact through text and phone calls and he followed up very quickly on every question I had. I would highly recommend The Floor Store for any of your flooring needs - Very professional people and quality products. We will use them again! read more

I recently worked with Jacob at the Floor Store and had an excellent experience. He was attentive to my needs and helped me decide to go with luxury vinyl to replace my carpet upstairs. Whenever I called or emailed, he responded very quickly. He kept me updated at all times on what the next steps would be, was very knowledgeable about the installation process and was extremely nice to work with. The installers were also incredible. Jonathan & Polo worked very hard for 3 days to install my new floors. I can be rather picky and I honestly couldn't find a thing to be fixed or touched up when they were done. They did a beautiful job and I couldn't be happier with my new floors. I also had new carpet installed on my stairs. Angel and Veronica were in and out in less than 2 hours and had everything cleaned up nicely when they left. If I could make one suggestion, it would be to provide painted baseboards or the name of someone who could do it. Sure, I could have done it myself, but I didn't have any experience or equipment to make the job easier. I ended up finding a handyman to do the job. I would highly recommend The Floor Store for your flooring needs. They were the most reasonable of my 2 estimates, so I was happy with the price as well as the beautiful outcome. read more

Polite and helpful staff. Selected a carpet for installation and paid for an estimate. Later decided to try another vendor and found a much higher quality carpet for roughly the same (very delayed) estimate from the Floor Store. read more

Teza was really helpful during the whole process. He even went as far as handing us our floors on a Sunday when the warehouse was closed. Additionally, he made himself available after the sale was complete. We love our floors we recommend him! read more

Update: Since I wrote the review their store manager reached out to me and got the situation fully corrected. I am definitely pleased to see the management take their customers' experience very seriously even when it is a only piece of trim involved. ====================================== I went in looking for a piece of floor transition t-mold. I took a leftover piece with me and asked for exact same thing with a close enough finish. I knew finish wouldn't be a perfect match. After an hour, Alex finally takes payment from me, places the order and ask me if I can pick it up from their distributor in San Leandro because I needed the part sooner and couldn't wait. All was good until then. I go to the distributor and they hand me a different transition piece, apparently what I have goes with laminate and what they gave me goes with vinyl planks. That's when rather than helping sort this out, Alex turns completely unhelpful. He tries to convince me to take the wrong item anyway because it is supposedly better. I explain that won't work because of difference in installation mechanism and he had no help to offer. I sort this out with the distributor myself and another 30 minutes later walk away with the right part. All in all, these guys charged me for a more pricey item than what I actually purchased. I called Alex asking for the difference in price to be refunded but he keeps dodging me. After several phone calls I gave up. Alex essentially stole my money! read more

We were replacing the carpet in our home with LVP; we looked around several stores including The floor Store. We ended up giving our business to The Floor Store. The main reason was Teza. We would like to express our sincere gratitude to Teza for the exceptional service he provided us during the many visits to his store. From the moment we stepped through the door, we were greeted with a warm smile and a genuine sense of helpfulness. His product knowledge was impressive, and he took the time to understand our needs, preferences and home layout. We were particularly impressed with his ability to answer ALL our questions in a clear, concise and consultative manner. We are also very grateful to Teza for his patience and willingness to show us a variety of products. He never seemed to rush us or make us feel pressured to make a decision. He allowed us to take sample planks home so that we can visualize how they will look. In the end, he was able to guide us to find the perfect product for our needs. We would like to thank him for his guidance in helping us make the right decision. Teza, you are a true asset to your company, and I would highly recommend you to anyone looking for a warm, personable, knowledgeable and helpful professional. Teza, thank you very much for everything you did for us; Because of you we now have beutiful flooring in our home. With sincere gratude, Naveed Family read more

I was looking online for a specific wood flooring product line and located it for sale at the Flooring Store in Dublin. While reviewing the store i saw a particular salesman named Teza had great reviews so i asked for him the moment we walked into the store. Teza was great at LISTENING to what we wanted and located not only the exact flooring we came for but many other comparable samples as well. He discussed pros and cons of colors and materials. He was very helpful. He gave me his personal cell number so i could reach him easily with questions about timing of delivery, costs etc. When it came in at a higher cost then we estimated at first he took time to send me invoices and go over it till we understood and we satisfied. Teza is the best! read more

The Floor Store - Our new flooring is beautiful and the installer Oscar was a perfectionist at everything! - Flooring Near Me - Dublin, California

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I need to rave about Jill Amburgey! She has been an Angel in our floor nightmare. We had flooring that did not come with stair pieces so we ended up turning to the Floor store now I wish that we started from the beginning with her. Remodeling is always stressful but she has guided us along and helped us understand the flooring we need. Thank you so much! She is the best!!!! Frank & Monica Silva read more

We added a stair runner to make it safer for our baby, and it turned out amazingly and looks like it has always been a part of our home. Will and the team at the floor store were so easy to work with. He was very knowledgeable and honest during the sales process and the installer, Gabe, did a great job and left everything clean; no corners were cut. I would definitely work with The Floor Store again on any future projects. read more

Such a terrible customer service these folks have. Who thinks this is the right sales model in 2021? You get assigned a rep and nobody else answers price or availability questions. Always have to go through that one person only and everyone is trying to earn commission. Contrast this customer service with what carpet one provides. Such a sad experience. I feel sorry for the owners and the management that they don't know how toxic this model is. read more

We recently upgraded our flooring (1500 square feet) working with The Floor Store. Our sales rep was Alex and the lead installer was Gilbert. Overall they did a FANTASTIC job! I was impressed with their selection and the job was outstanding. I highly recommend the floor store! We are pleased with the final product. read more

The Floor Store - This was the flooring we selected for our entire downstairs. It looks beautiful!! - Flooring Near Me - Dublin, California

Saved over $20,000 going with The Floor Store instead of upgrading the flooring through the builders in our new house. Went with a nice waterproof LVP that went throughout the house. This was a suggestion through Carlos in the Dublin store and we've been very happy with it so far. Carlos was always available and responded to any questions in a timely manner. The workers who came to install the floors were very kind and welcoming. Overall we had a great experience! read more

The Floor Store - Living room floor. - Flooring Near Me - Dublin, California