They were great. Benjamin came today to install our new bathroom flooring. He was fantastic! I love the floor now.

I brought my clients to The Floor Store and got help from Diana. As soon as we got there, she steered us to the correct brand we were looking for and answered all our questions. Purchasing was easy and she was very communicative along the way. We ended up purchasing COREtec Stone - Arubani. Installation was smooth and the final results were beautiful. read more

Diana really went above and beyond to take care of us. She went to our house to pick up our payment, after that she went to our house again after her work to deliver a riser that we had to purchase after our initial order was delivered. Well deserved 5 star review. read more

We are currently doing a full house remodel. We purchased LVP flooring a looong time ago but because of all the delay in construction it took over a year since purchase to actually pick it up. The only issue was that week we wanted to pick it up, it was transferred to the warehouse in Pittsburg. Luckily Diana expedited it back to Sunnyvale and we were able to receive it only a couple days later. Then we were short quite a bit and Diana was able to get some more for us in a timely manner. I would definitely use them again in the future. No complaints about storing our floors for so long and Diana was super responsive in getting us what we needed. read more

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Working with Diana at The Floor Store has been an absolute joy! She has a thorough knowledge of what's available & in stock, and if what you want is not in her store, then she'll locate it for you. She's on the ball, has exquisite taste and takes great care of her customer's every need. It actually feels like I'm working with my very own personal designer. Diana is fair, fun & fabulous, listens very well and always looks out for my best interests. I'm a very happy & satisfied customer evangelist that will look forward to working with Diana at The Floor Store again!!! read more

The Floor Store - Sample - Flooring Near Me - Sunnyvale, California

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Diana helped me put together finishes for a great price ! I will be working with her on my next project. Please ask Diana and she will go above and beyond for you! read more

Thank you to The Floor Store and Steve Boardman for helping us at every stage of our DIY flooring project. They helped us choose the best maple engineered hardwood from what was available and the variety of flooring offered was better than any other store we went to (Lowe's, Home Depot, S&G, etc). I like that they offer Calibamboo products including all the hardwood options at a fair price. Our flooring arrived on schedule and we were able to pick it up from the showroom without a delivery fee. What I appreciated most is that Steve and The Floor Store offered their help and expertise even though we decided to install the flooring ourselves. Most stores would have turned a cold shoulder when we said we're going DIY. When we ran into issues during install they answered the phone and helped us out. I felt they went above and beyond with their customer service. It's important to note that this store is very busy and their salespeople are very busy! So working with them does require a certain amount of patience but they really try their best to keep everything moving forward. read more

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My husband and I chose The Floor Store because of all of the positive reviews and experiences shared by others. I wish I could say the same about ours! We chose our plank flooring and the installation started yesterday. We were shocked to return in the evening from work and find our Home is such a MESS! The installers didn't bother to cover anything with plastic including our new leather sofa and love seat, tables, TV, etc. They didn't bother to put up a barrier to areas that aren't getting planks laid like our kitchen and bathroom...the result a THICK COAT of DUST on EVERYTHING! We didn't pay over $10K for our new floors to have our Home treated like this. Needless to say we are livid and this is completely unacceptable. I sent the Salesperson that helped us, Chris, an email first thing this morning and he is unresponsive after 5 hours. My husband and I have tried repeatedly to reach someone at the Sunnyvale to no avail. Someone either needs to clean or pay someone to clean this mess...it's not going to be me and my husband! It is my hope that the Owner sees this post and reaches out to resolve this issue. read more

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I was doing a remodel on my house and needed new flooring, and new countertops. I looked at Home Depot and Lowe's but didn't find something that was durable and could last. I have 5 kids and pets so I needed something that is easy to clean, waterproof, looks nice but doesn't cost a fortune and one that is easy to clean. I came in and saw Charlie and he knew exactly what I was looking for. He helped me with the flooring and also with the countertops. I get lots of compliments on how nice my floors look and the countertops from the color, the edges, and the price. The floors are perfect because the day after it was installed, one of my cats peed on the floor in the middle of the night and when I saw it first thing in the morning, it picked up so easily and didn't seep through or warp the new floor. Charlie was there to answer any questions and ensure that everything was perfect. He coordinated with the countertop guy and any issues that arose, he was diligent and made it possible to get everything installed and to standard prior to when my husband came home from his deployment in the Middle East. read more

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I always want to buy local so I went to the Sunnyvale store. The service I received from Mark when picking out my carpet was excellent. He was personable, knowledgable and accommodating. When it came to the installation, the crew was efficient and extremely kind. They took the time to make sure all the furniture was removed without damaging the pieces and took the time to make sure they put it back in the right place. In fact, they were the best installation crew I have ever worked with and that says a lot considering how many times I have had carpet installed! read more

I'm so pleased with the excellent quality of service I received!!! When I walked into the store, I only had a general idea of what I wanted but wasn't sure. I was greeted by Steve who was extremely kind, patient and professional. He took the time to understand what I was hoping to achieve and Used those samples when he came over for meAsurements. Steve was so patient with my indecisiveness and remained very professional and patient even after about 2-3 changes. The ordering and installation process was seamless. The items came as promised and installation immediately followed. The installers arrived promptly each day, worked a good 8+ hours, were also professional, courteous and tidy! Both the wood floor and carpet installers timing was coordinate for no gap of time so the work took 5 business days to move furniture demo excisions carpet and install new wood floors and carpet in the bedrooms. They both were perfectionist who truly cared about installing quality workmanship. I highly recommend the Floor Store and especially Steve for an honest and professional recommendation and guidance. read more

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Top notch service and really high quality floors! Chris, the store manager is just the BEST. From advice on which floor to choose to matching our existing hardwood he serviced our needs beginning to end. To boot - when we needed a transition that was not in store he picked it up for us at the Richmond warehouse in order to make it in time for our contractors to install it. We are extremely happy with the results! read more

The Floor Store - Vinyl plank floors matching original oak floors. - Flooring Near Me - Sunnyvale, California

Another shout out for Mark. Patient with us as we learned and ultimately configured a new carpet that far exceeded our expectations. Flexible scheduling and follow up made it far easier than imagined. Thanks! read more

After visiting several independent stores, Lumber Liquidators, and Lowes, I decided to purchase my hardwood floors from the Floor store in Sunnyvale. Mike was wonderful, he was very knowledgeable and helped me finalized my decision. I don't know much about flooring but between my contractor and Mike I got exactly what I wanted and needed. Words cannot express how pleased I am with my floors. I highly recommend the Floor Store and their sales representatives. read more

The Floor Store - Before - Flooring Near Me - Sunnyvale, California

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Our contractor referred us to Diana when we were remodeling our house. She was super helpful in helping us pick out this beautiful flooring, and she was able to get us a fantastic price. As our project progressed she again helped us out with some carpeting at again, another great price. During the process she stayed in touch with our contractor and us, so everything was ready to go when it was needed. I highly recommend The Floor Store and Diana! read more

The Floor Store - This is the luxury vinyl flooring we picked out with the carpet runner on it. Gorgeous! - Flooring Near Me - Sunnyvale, California

We are very happy with our flooring selection with Diana's help. She was able to expedite the shipment to arrive in time to finish out half bath and laundry room project in schedule. read more

The Floor Store - Flooring Near Me - Sunnyvale, California

We had a great experience throughout the entire process of getting our new vinyl floors! Diana answered all our questions and went above and beyond to coordinate everything to get the installation dates that I requested. The installers were fast and efficient. I highly recommend The Floor Store. read more

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Worked with Diana here at the floor store. Initially I had my own contractor and went with Home Depot's products for the first level of my home. I was not happy with the outcome. Decided I would venture out and made my first stop at The Floor Store just get pricing on some new luxury vinyl planks, to start off. After my contact with Diana. I ended up choosing the floor store to do both the stairs and 3rd level of my home for both installation and material. The flooring is amazing. Carpet is so soft and the pricing was honest. I used their luxury vinyl planks and had my contractor install since I already had a contract, but everything was so smooth and perfect, I wish I started with them from the beginning. Would have saved a lot of headaches. Also Diana even got back to me on her days off!! Amazing service. Will upload pics soon! read more

Excellent selection of different types of flooring and in a wide variety of styles. I was searching for engineered hardwood in a color and finish that were hard to find. Diana was quick to help and point me towards the best options, while also providing me with space and time to browse and explore on my own. You can borrow multiple large samples with a $50 refundable fee, which was incredibly useful to see the options in our home. The estimate process was simple and Diana was communicative throughout. Ended up selecting flooring from another company, but highly recommend this showroom and Diana (other associates seemed disinterested or rude). read more

If you need carpet--this is the place to find it. I needed new carpets for our bedrooms. I called the Floor Store-- Diana picked the phone and was the most helpful salesperson, I've ever encountered! Diana stayed late to work with me, helped me select the carpet, and ensured the carpet was delivered and installed within the time frame I expected. Please call the Floor Store and ask for Diana--she will above and beyond to assist you with your project. read more

Avery Hicks was so helpful throughout the daunting process of buying new flooring. I did research online beforehand but learned important details from Avery to consider before making a final decision. The customer service remained stellar after purchasing the flooring. Avery coordinated with our contractor for a smooth delivery of the end product. read more

Finding flooring for our home hasn't been easy. After going to so many places I finally decided to try The Floor Store in Sunnyvale. Was greeted right when I walked through the door by Diana Cabrera, and minutes later I left there with beautiful flooring and best price. Wished I had gone here first instead of wasting so much time. Purchasing flooring is stressful and unknown territory for me. Diana, Thank you for holding my hand through this process. Diana knows her stuff and doesn't waste your time, and get's back to you right away. I will defiantly will return and tell my friends. read more

The purchase, measurement, and installation of bamboo flooring for our downstairs and stair steps to the main floor were absolutely perfect in all respects. Working with Mark Leslie to make the purchase and the two-person team that did the installation was a pure pleasure. The install guys were absolutely terrific!! So competent, so professional, so thorough, and so much attention to detail. There were A++++, 12 out of 10! We could not be more pleased with the whole process and the final product! read more

I did my entire home remodeling this summer, and ordered my entire houses' engineering wood floor and carpet in this store with Berto. I went to the store just to get samples since it is close to my home, didn't expect to order all of my floors/carpets from there originally. But It was a very pleasant experience and lucky to get help from Berto. Berto and the team are responsive, patience, and updated regularly with my order status, checked with me for my installation experience afterwards, and helped match the price I got from other store for the floors. So when it is time to select carpet, I went to the store directly without shopping around. Based on the floor experiences, they have quite a lot samples for good brands, and the price is also competitive. They don't have any hidden fees as well. Would highly recommend this place. read more

I had a great experience with the floor store. Super service from Milad. Very happy with installation crew and final result! read more

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A wonderful flooring showroom. Diana greeted us right away. She is extremely sweet, welcoming, and knowledgeable. I did not know what flooring I needed or wanted but she made the process easy. I'm extremely pleased with the service. I highly recommend her. read more

Great store with really good quality hardwood floor options to choose from. Very professional staff with store manager Diana Cabrera. Easy to get a hold off and agree on all details. Awesome experience. read more

We visited several flooring stores in San Mateo & Santa Clara Counties. The Floor Store in Sunnyvale had or beautiful organized showroom and provided the best service. We worked with Avery Hick who was very knowable on the flooring options. We greatly appreciated his expertise on selection and providing samples to consider for and on our remodeling projects. read more

We recently re-carpeted our house from The Floor Store. They have a great selection, especially for higher-end products. We were delighted with every aspect of the process: the salesperson, Diana, was very professional, price and quality, and the installation was excellent (installers went the extra mile to repair a bed frame support that was previously broken); and the end result was perfect. We'll definitely be back for our next flooring projects. read more

I had an excellent experience in dealing with The Floor Store in Sunnyvale, CA. I had the linoleum in a bathroom removed and needed to have it replaced. I spoke to the manager, Chris, in my first inquiry call and he patiently explained that what is currently used in flooring is tiles or luxury vinyl planks. When I went to the store to find out more, Berto helped me to find an appropriate choice. When my first choice became unavailable, he called to offer an alternate and to bring a sample to my house for me to look at. I ended up going to the store and decided that it was a good choice. It was easy for me to schedule the installation and to make a date change. The installer, George, arrived on time and told me approximately how long it would take. He kept me informed throughout the installation process and it took less time than anticipated. When he showed me the results, I was very pleased as the luxury vinyl complemented my cabinets, which I wasn't sure about since I hadn't compared a sample to the cabinets. It looks like a completely different room now. Thank you!. read more

I really really love working with Diana. I enjoyed every single moment in the process of getting new floors- she is extremely patient and made me feel at ease. If you're in the market of flooring, please ask for her. You will be in great hands read more

They have an amazing showroom with plenty of selection to choose from. I was greeted by Charlie within minutes walking into the store. He walked me through all the materials and suggested what was best for me. We finally came down to choosing their stock "Engineered Brazilian Cherry" hardwood that has a 5 mil wear layer. BEAUTIFUL HARDWOOD!! Once everything arrived we got a call from their installation department(very nice guy). He scheduled the date we want to start. Charlie was there every step from start to finish and made the whole process incredibly, glad i was able to work with him and the next homeowner should too. i'll definitely come back for my next project. read more

Currently working with Avery Hicks at Sunnyvale store. He's a great sales representative to work with. He's patient, knowledgeable and easy going - he's high quality thru & thru. Making a decision on the best type of floor has been challenging for us but Avery has been very understanding. Whatever solution we come up with we will always be grateful to Avery. read more

I had most of my master bathroom remodeled in the last two months, so one of the first things or Second was picking out a floor. So I checked out the Floor Store in Sunnyvale, and with Jeannette's super help and knowledge on the products we discussed, I was able to pick up a luxury waterproof vinyl tile, that came close to matching my vanity counter. Well today Gabriel the floor installer came out and installed the floor and baseboards, fast, efficient, and very professional he was able to complete the job, and answered my questions, and etc. I am so happy with the final results; It looks better than I thought, so bright and the greyish white marbled design is awesome. Thankyou Floor Store of Sunnyvale, CA read more

Charge $56.95 for one piece of used tile for sample! This is my first time going to the "The Floor Store." I was interested in getting a sample of one 6"x 12" white tile. It is a used tile with two lines of silicon on it. The salesperson took all my personal information and then said, "There is a $56.95 deposit." I was shocked. I have gone to many tile shops in San Jose. They all have samples for free. I understand if I need to pay for one piece. but to check out one piece and pay for the whole box? I don't think this is a right way to treat customers. This is an overcharge. read more

The manager, Diana is fantastic. Super experienced and knowledgeable. Before we even got to the store for the first time, she gave us amazing customer service over the phone by answering some of our very basic questions. She also helped us through the selection process of what type of floors to get for our new home and ensured the job got done within the very tight timeline we had. The guys on the job were amazing. They did beautiful work and we couldn't be happier with out new floors. read more

We purchased carpet and hardwood floors for our cabin from Diana at the Floor Store. She has been so helpful throughout a very long process!! read more

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Here are some photos of our floor separating called Diana in late December and did not get a call from the insulation department till late February was not happy that it took so long and she never reached out to touch bases to tell me what's going on they finally called and we set up an appointment for February 25 between one and two and they said no work was gonna be done the guy showed up at the door at 11 and looked at the gaps and started shuffling the boards with his foot in Stafford falling off the shelf I'm not a floor installer but I think there's a better way of doing it the installer spoke very little English and it was hard to understand so I called Diana And she said she spoke Spanish but the gentleman had already left and he moved the Gap from one spot to another So again I had to chase Diana down She is such a hard person to get to return your calls I did not feel like dealing with it at the time so I said I would call them back and I have to take pictures where the new gaps are read more

The Floor Store - Flooring Near Me - Sunnyvale, California

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I just walk in the store 8min and I made a fantastic deal. The sales, Chris is super friendly and professional to answer my question. With his suggestion, I have made my decision in 5 min. If you need to re flooring, this is the right place to go the floor store in San Jose. Almaden Express Way read more

I am immensely happy with my new floors, and so glad I chose The Floor Store, Sunnyvale! After researching and comparing with others in the area (Costco, S&G, local contractors), The Floor Store had the package of services I was looking for. They handled everything, flooring, financing & installation, and with a wealth of knowledge and professionalism. I learned a great deal about the differences between hard surface flooring and carpeting, and am so pleased about the quality of choices I made. Their prices were right in line with everyone else, and I feel I chose the best service in the area! More specifically I was highly impressed with Steve (Boardman, the store's manager) and Charlie...who were so patient, and extremely knowledgeable when I visited the store *several* times to review materials and asking *a thousand questions* before making my final decisions. They even brought final samples to my home and left them with me for a couple of days. It helped me make my final decisions and see the samples with the room's colors and furniture. Their install dispatcher, Brian, and the installers, were excellent, too! They installed and completed the hard floors and carpeting on schedule and very professionally. The store is set up with all their different types of flooring and is quite an impressive showroom, which, just visiting, is quite fun. I highly recommend them! read more

The Floor Store - Coretec Luxury Vinyl Planking! Waterproof, scratch resistant,warm and beautiful! - Flooring Near Me - Sunnyvale, California

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