Cancel

    Search

    The Floor Store

    4.4 (177 reviews)
    Closed 9:00 am - 6:00 pm

    Request a quote

    Response time

    4 hours

    Response rate

    100%

    Covered by Yelp Guaranteed

    Your project with this business is eligible for coverage up to $2,500 when you hire through 'Request a quote.' Terms apply. Learn more

    Services - The Floor Store

    Carpet binding

    Carpet installation

    Floor installation

    1 More Service

    Floor restoration

    The Floor Store Photos

    Recommended Reviews - The Floor Store

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Kitchen

    TLDR: Diana Cabrera at the Sunnyvale location is AMAZING! Super responsive Extremely knowledgeable A pleasure to work with Truly cares about her customers Patient & professional Gets you the best price! Go see her for the best flooring experience! Zero pressure! I had a water leak in my bathroom that ended up damaging my hardwood floors, and before I knew it, the entire downstairs flooring needed to be replaced. After visiting several flooring stores to explore my options, I made an appointment to meet with Diana, the store manager -- and I'm so glad I did! Diana took the time to walk me through the process and helped me choose the perfect LVP for my space. After some consideration, I also decided to replace my 30-year-old carpet, and Diana was incredibly helpful in explaining the importance of selecting high-quality flooring and padding. Her knowledge and expertise are unparalleled -- she's patient, thorough, and really knows the ins and outs of the flooring industry. Plus, she's super responsive and managed to get me scheduled for installation quickly! The installation teams were equally impressive. They were respectful of my home, worked efficiently, and left everything spotless once the job was done. My new floors and carpet have completely transformed my home and given it a fresh, modern look. I couldn't be happier with the entire experience, and Diana made the whole process seamless. If you're looking for exceptional service, quality flooring, and expert advice, I highly recommend visiting this store and working with Diana!

    Detailed work around a floor vent --  Kevin put in the extra effort to flow the baseboard around the vent instead of just cutting a slot out
    Gerri S.

    Deciding to put in a new wood floor was a big decision. It took us over a year to wrestle with the questions about what's the right color? what's the right wood? will the installer be good? will it all be worth it? We finally decided on the Floor Store because of Diana and the most important answers to all the questions is that it was easy and it looks amazing! Diana was outstanding in working with and guiding us thru all the choices we had to make not just on the wood, baseboard, steps...but in dealing with the inevitable surprises found when the old floor was pulled up. Kevin and his installation team were exceptional. They put the extra effort into everything from working on the subfloor, to undercutting the floor around a fireplace heath so it wouldn't need molding, to flowing the baseboard around corners and vents. His attention to detail just makes the whole room sparkle. So happy we decided to get the floors and worked with Diana & Kevin. P.S. Larry, hold on to Diana and Kevin. They are both excellent and exceptional!

    Floor
    Jianhong F.

    After visiting dozens of hardwood floor, finally I picked the one from the floor store. Diana Cabrera was very helpful and help out on the sample and even the change of orders. She arranged the orders and logistics very well and give good suggestions. The floor turns out to be perfect and thanks Diana for the advice and support.

    Dung T.

    We came to The Floor Store based on a friend's recommendation, and we're so glad we did! Diana Cabrera was the sales rep we talked to. She was incredibly helpful and gave us a lot of useful information. Thanks to her, it was a very pleasant and smooth sailing experience for us overall. Diana is courteous, accommodating, knowledgeable, and efficient in what she does. We highly recommend her, as well as The Floor Store, if you want to redo your floors! We are extremely satisfied with how our hardwood floor turned out. Come to this store and go to Diana for any flooring needs/inquiries you might have! You won't be disappointed.

    September H.

    Five stars for The Floor Store in Sunnyvale! I needed to do a remodel in preparation for a property sale. I walked in and spoke with Christopher Cruz, who expertly recommended an appropriate flooring product in my price range. Because I was preparing to sell a property I wanted to make sure that the product I selected was a material and color that would be modern and would appeal to buyers. I brought in the paint colors I had selected and Chris helped me to select flooring that complimented those colors. Chris helped me every step of the way from procurement, through delivery, through answering my endless questions. I had done some shopping around -- I went to the Home Depot and Lowes and selected flooring. But at The Floor Store I was able to get a BETTER PRODUCT for a LOWER PRICE. And I got to work with an organization that has great customer service and whom I could call on the phone and immediately talk to someone who knew my account and could help me. Not true, ever, with the Home Depot and Lowes. I chose LVP Builder's Choice 2.0 "Aged Hickory," an in-stock item. Here are a few photos.

    Diana Cabrera who is the store manager consistently provides exceptional service by attentively listening to customer concerns, responding with patience and resolving issues efficiently. I decided to work with her because i would always hear consistent praise from customers. It was only right i give her a shot and i was not disappointed. While the pricing isn't the lowest, i absolutely do not mind paying for expertise and service. Check out my pictures. I work in the tech industry and I'm constantly referring her out! Make sure to ask for her and I assure you that you will be taken care of.

    See all

    3 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 2

    8 years ago

    Business owner information

    Photo of Jennifer T.

    Jennifer T.

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    8 years ago

    Business owner information

    Photo of Jennifer T.

    Jennifer T.

    Thank you so much for the kind review and recommendation, Debbie!

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ricca N.
    186
    14
    16

    5 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Yi G.
    60
    14
    0

    8 years ago

    Business owner information

    Photo of Jennifer T.

    Jennifer T.

    Thank you, Yi, for a wonderful review!

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Business owner information

    Photo of Kelly F.

    Kelly F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Jennifer T.

    Jennifer T.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Diana is incredibly helpful, call her today for all of your flooring needs!

    Business owner information

    Photo of Larry F.

    Larry F.

    David, thank you for sharing, we appreciate your business!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of C M.
    0
    1
    0

    5 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Cheri P.
    3
    160
    12

    6 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Jennifer T.

    Jennifer T.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Five stars for the floor store Diana is a great point of contact customer service is wonderful highly recommended

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of S F.
    13
    814
    1185

    9 years ago

    Business owner information

    Photo of Jennifer T.

    Jennifer T.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Joy L.
    0
    16
    0

    4 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Frank I.

    Frank I.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Larry F.

    Larry F.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 3 of 5

    Ask the Community - The Floor Store

    Review Highlights - The Floor Store

    Diana, the manager at The Floor Store in Sunnyvale, made our carpet purchase and installation flow smoothly.

    Mentioned in 66 reviews

    Read more highlights

    Us Hardwood & Carpet

    Us Hardwood & Carpet

    4.7
    (78 reviews)

    Rex made our entire experience amazing! We had an amazing experience with both the service and…read moreproduct here! We purchased the Bostik Greenforce floor adhesive, and everything went perfectly. A special thanks to Rex -- we were in a huge rush to get the adhesive, otherwise our home project would have been delayed. Rex went above and beyond to coordinate everything and made the whole process so much easier for us. We received the product within just 2 days! Really appreciate Rex and his boss for the excellent service. They truly made things smooth and stress-free for us. Highly recommend!!!

    Amazing customer service, great quality of the product which should hold good with use!…read more From the first call to get an estimate to after installation check in, there was nothing but 5 star personalized experience. Alexis himself came over at short notice to work out an estimate, helped with selection at the warehouse and dropped in during installation as and when needed. Ashley was my superstar coordinator for everything from ordering to scheduling and all the adjustments we had to make to get our work done since some of the material fell short. While that caused some delay, it was handled efficiently and with care. Donald was our installer, he knows his craft and worked with passion and perfection! Our carpet had a wave pattern which isn't easy to create a seamless experience, but he did it!! Thanks team for making our house beautiful again!

    Abbey Carpet by Blossom Valley Interiors

    Abbey Carpet by Blossom Valley Interiors

    4.7
    (278 reviews)

    I want to thank Robert for helping me out with my kitchen floor remodel. This is the second time I…read moream having them do work for me after doing an incredible job my mom's house. Robert was able to measure, and estimate my floor two months prior to the actual work because my kitchen project was taking so long. He knew it was going to take a while and advised me to do it sooner than later to lock in prices due to inventory and inflation issues that could occur. I don't know of any other company in this field that has better service and communication than Abby Carpet. Robert is attentive and is very personable. He let me keep the floor samples for as long as I needed to make a decision on which flooring I wanted. The floor associates at the store were also very knowledgeable and helpful while shopping in store for floor options. The actual floor work was clean and timely. He did a great job making sure not to damage the existing base boards. He actually recaulked them so they look better than it was before. I thank him for that. I will hire them again for any future carpet or flooring needs.

    Needed to install new flooring in the bathrooms of our condo, which we are getting ready to be…read morelisted for sale. I created a Yelp project, and out of all the quotes we received, Abbey Carpet by Blossom Valley Interiors was the cheapest. I also liked that they came with sample flooring when they came by for the estimate appointment (they were the only ones that did). Coupled with an overall good Yelp rating, we decided to move forward with them. The job was completed quickly and they did a great job. I would recommend this business for any flooring needs.

    Off Price Carpet & Flooring

    Off Price Carpet & Flooring

    4.7
    (182 reviews)

    When it was time to replace our laminate floors and the carpeting on our stairs, hallway, and…read morebedrooms, we compared options at Home Depot and several local carpet stores. A measuring technician came out, took all the dimensions, and directed us to the 1020 W. San Carlos location to review their full carpet selection. At the store, we explained what we were looking for, compared carpet features and pricing, and worked with Dominic--who was very accommodating. His total project cost was competitive with the other quotes we received. We also wanted new baseboards that would match our freshly painted walls and trim. Dominic arranged to have the primed (but unpainted) 16' wood baseboards delivered ahead of installation, giving us time to paint everything before the carpet went in. Tip Our new carpet and pad are very soft and plush--great underfoot, especially on the stairs. Because the new flooring sits higher than the original laminate, our bedroom doors needed to be trimmed by about half an inch. We cut the doors ourselves, but it's worth asking whether your installer can include that as part of the project. Pros * Dominic is a true carpeting professional--he anticipated our needs and offered thoughtful guidance throughout the process. * Both the wood and carpet installation teams did solid, quality work. Cons * Some door trim was scuffed as the installers maneuvered large carpet rolls through our narrow hallway and doorways, so a bit of repainting was needed afterward.

    I'm always excited when I find a good deal so decided to look at Off Price based on suggestion by…read moremy neighbor. Dominic gives EXCELLENT customer service and depending on your project, great value. He buys short ends from American carpet manufacturers at terrific prices. I needed carpet for 2 bedrooms as the rest of house is hardwood. I got great quality, fully pet stain resistant, carpet for an unexpectedly low price. His team will even move furniture for a LOW price to make it easier on you. The shop on San Carlos isn't much to look at but you'll get awesome help and samples sent to your home. I don't think you can beat this place unless you need continuous carpet for several rooms. Even then, I'd still investigate what Dominic can do for you.

    The Floor Store - flooring - Updated July 2026

    Loading...
    Loading...
    Loading...