Unfortunately their promise of excellent customer service falls short of reality. From the beginning of my experience, I was weary because my invoice came with no pricing details, and when I called another location to verify, I was treated very rudely. I wrote a review of my experience and was contacted right away in an effort to make things right. So I removed my review and decided to give it another shot, giving them the benefit of doubt. I worked with Diana the store manager, to purchase flooring for my kitchen. We completed the floor installation on our own and upon completion we discovered we needed a transition strip. So I called and spoke with Diana, relying on their flooring expertise and asked for her support in ordering a transition strip. She informed me that they no longer carry that flooring and I would have to pay for the shipping costs. Knowing this was the final piece needed to complete my floor, I willing agreed. After providing them with my payment information, I was informed that I would receive a call back to provide me with the shipping details. I never received a call back; I only received a receipt with no description of what was ordered, just the dollar amount of $207...For ONLY two pieces! When we went to install, I found out that she sent the WRONG ITEM!! We received end-caps instead of transition strips. I called her to let her know and requested an exchange. I was then told there is no exchange and that there was nothing they could do; only offer a $50 credit towards my next purchase to correct her error!! I'm disappointed in my experience working with this company and wish I would have selected a company with more knowledge and better customer service. Working with them has felt like working with a used car salesman, only caring about the sale and not the customer. read more

I called several places to get a quote for some Mannington luxury vinyl planks and the Floor Store by far had the best prices, delivery times, and customer service. I got several quotes from S&G and flooring liquidators so I know that I definitely got the best deal at the Floor Store. I first called into the Floor Store and Charlie helped me out. He was quick, sent over my quote within 2 minutes after talking to him on the phone and he was able to beat S&G's price! He quoted me about 7 days for delivery, while S&G quoted me about 10 days. Turns out that my order will be ready for pickup within 2 days! If you happen to stop by The Floor Store, make sure you ask for Charlie. He made the whole process easy, and it felt like I was buying flooring from a friend vs. a salesman. read more

Julie is one of the most amazing sales people one can work with. She helped us locate the right floor vinyl and made the entire process seamless. I could not ask for a more helpful and genuine person to work with to select flooring that I love. read more

Worked with Mike, really great experience from start to finish. Mike's follow thru was on point thru the whole process. He brought samples out to my house, ordered samples for me in specific colors, etc... the install was also really great. The guys were super fast, very courteous, and you can't see any seams (which actually was a huge deal since my carpet is patterned... all seams match up flawlessly). Couldn't be happier!!! Highly recommend!!! read more

I had the best experience with The Floor Store. Their customer service is top notch and they really made the process of shopping for new flooring easy and enjoyable. Their sales team was knowledgeable, professional, answered all of my questions, and helped me make the best choice for my needs. I will definitely be recommending them to friends and family. read more

I am currently remodeling my house. Mike is always willing to provide help and suggestions in the process of choosing the floor. Steve and other people also provided very thorough help when Mike is out of office. The purchase process went more smoothly then expected. read more

Renovating our newly-purchased home was both exciting and stressful. Finding the right flooring was made so much less stressful with the help we received from Diana Cabrera, whose expertise in tile and wood flooring and understanding of how to combine usefulness and quality with beautiful styling allowed us to create a home we love that will last. We highly recommend The Floor Store in Sunnyvale, mostly because of our multi-month experience with Diana Cabrera. read more

love the selection!! So many beautiful hardwoods. They staff incredibly knowledgeable employees who help you find the perfect wood for you. Our salesman Charlie dedicated his time to answer all questions about all wood and make sure it's perfect for your home. He even found a wood flooring that was French Oak that was on sale because it was discontinued but still had it in the quantity we needed. Very impressed with they're employees and the selection. Paid a little more but I feel great about the purchase bc it will last 20+ years. It will be absolutely read more

I brough flooring from Diana Cabrera, sge was very helpful picking out my flooring, Just had them put down and they are gorgeous. Thank you Diana. We see you soon. read more

Diana is incredibly helpful, call her today for all of your flooring needs!

This is in regards to some follow-up work regarding some spacing on my wood flooring. Apparently, this was a result of not a super tight fit combined with a non-level floor base. They sent out a tech named Emmanuel and his partner, whose workmanship and professionalism was very impressive. They arrived right on time and were extremely pleasant, explained the issue and shared progress updates as they were performing to job, and completed the work timely. What extremely impressed me, even more, was their cleanliness. They actually cleaned under my couch and table, beyond the debris they created, and helped me add felt pads to the bottom of my couch. Their professionalism and the quality of their workmanship were a wonderful and pleasant experience. read more

If you have a flooring project, you definitely want to use The Floor Store in Sunnyvale!!  I cannot say enough good things about our experience.  Charlie, the Assistant Manager was phenomenal in every way, as was Brian regarding the coordination of the installation. Our project was both challenging and on a tight timeline, but with Charlie being SUPER patient, helpful and knowledgeable - he made it happen!!   Sure, we found some product and prices to be comparable to other stores, but the breadth of selection, product knowledge and customer service you will get at The Floor Store is priceless! Don't waste time going anywhere else! read more

The Floor Store is a great place to shop and source all your flooring needs, Diana Cabrera has helped find what we were looking for countless projects and clients of ours. She is always prompt to respond, very informative, and highly knowledgeable about the flooring industry. I highly recommend the floor store and Diana Cabrera to help you complete that flooring project of yours. read more

Unreliable and unresponsive. I wasted a day with these people. I took a few samples home and waited for the salesman to come over to measure. He had another job to measure before mine and he said he would stop by my place on his way back to the store, and he said he would call me when he was on his way. He thought that would be around 2:30. 5:00 came around and no call, so I called the store only to learn that he was there, in the store. The person who took my call placed me on hold, came back and said he would be over to measure by 6:00. He finally showed up to measure and I was told I would have an estimate to me in 2-3 days. It has now been two weeks and no estimate. I sent him an email asking about the estimate and I have not received a response. There were two men working on that Sunday, Feb. 23. One of which my husband and I felt was rude and a bit snarky with us when we asked questions. The salesman that worked with us was nice, but unreliable. I have decided to go with S & G flooring as they were very nice, helpful, knowledgeable, reliable and timely. Also, their prices are reasonable and fair. read more

I needed something in stock but had very specific requirements about width, water resistance etc. It had to be a certain height so my mom's wheelchair and wouldn't "bump" at the transition into the nest room. Diana Cabrera, the store manager found every sample all around the store, lay them on the floor and was very patient. Got my floor in less than a week and I absolutely LOVE it! I was a difficult costumer for sure. Totally will return for my next remodel, for the store merchandise variety as well as awesome customer service! read more

Repaced my rugs in the house and it was seamless. Our salesperson, Julie Guerrero was very patent, knowledgeable and followed uo quickly wirh all my concerns. The installers were also very good and the rugs look great. read more

We had bought some porcelain tiles from The Floor Store in Sunnyvale and were very happy with the product and service! Julie Guerrero provided outstanding service, she was so helpful and an absolute pleasure to work with! She helped us with the order, making sure we get it in a timely fashion, and was even able to help us receive a price match! She really went above and beyond to provide us the advice and support we needed to select the best tiles for our project. We will be back to shop at The Floor Store in the future! read more

I was staying with my daughter & her landlord while the new flooring was being installed in the bottom level of the house. Josue was in charge of the crew that installed the flooring. Walter was there early everyday and worked hard & did a really good job. Josue was also very helpful in answering questions about other flooring issues and helped resolve them. Josue was very clear about what he could and could not do in regard to the job also. He provided references for other work that needed to be done too. Great hard working team doing the job right. read more

I went in to look at some floor materials for my bedroom, and to completely renovate my bathroom. The associate who helped me, Charlie Tran, was amazing!! He went above and beyond in all aspects, from showing me different materials, helping me pick out samples, explaining how different sizes and textures will feel in - basically took care of all my questions. He's also super responsive over the phone, and he coordinated all my materials arrival. I've been running around like a headless chicken for the past month, because of renovations and repairs. There was so much going on - every contractor was delayed, materials were late in arriving, etc etc. But working with the Floor Store and Charlie was soooo painless. I will 100% work with him for all my future projects. read more

Last June, I was going through daily treatments and passed the Floor Store on my way home everyday. I was getting new kitchen cabinets and decided to stop in one day to see what they had to offer in flooring. I was not planning on buying new flooring, however, that is the day that I met Cambria and my journey with the Floor Store began. She was so patient and knowledgeable with me during my 9 month remodel. She loaned me samples when I needed them. She let us order our flooring and carpeting and then held onto it at the store for more than 6 months since our remodel was delayed due to the pandemic. Carlos came out and demo'ed our entire downstairs by himself and took away ALL of the debris. There was a 4 month delay in our project between the demo and the installation and never was it a problem. Cambria and the Floor Store staff were accommodating to all of our delays and flooring choice changes. Now that our flooring has been installed, I love it and I am so happy that I made the decision to stop in the Floor Store 9 months ago and I am even happier that Cambria happened to be there that day! read more

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We were looking to recarpet our bedrooms and my wife dropped by the store today to get some samples, etc. After walking around for about 15 minutes with no assistance and noting that there some of employees remained on their phones, she just walked out. There are other carpet stores. At the least the lady up front waved goodbye. After checking some of the yelp reviews, the employees probably did us a favor. read more

I had purchased flooring here and Charlie was my salesperson (he's absolutely the best). I brought my cousin in to check out and possibly purchase flooring here. To my disappointment Charlie was not going to be back in for about a week, but there was a wonderful young lady named Dianna that ended up helping my cousin. So if your looking for quality flooring and carpeting I highly suggest seeing if you can get Charlie or Dianna to help you out. They are both very helpful and experienced. read more

2nd UPDATE: WARNING: Do not buy floors from The Floor Store if you are not going to have them do the install. If there are issues they will blame the installers. They do not stand by their products. I bought Karastan thinking they were great floors. I just received another email from the floor store basically saying "Good news, the floors can be fixed and we know how, however we did not install the floors so we can not help fix them. Have your installers read the report that states they are either broken or not installed correctly." There is NO accountability and they do not stand by their products. These are brand new floors that were installed less than 6 months ago by professional installers (not DIY etc). I have been in contact with them for 4 months, they are very nice while they are giving me the run-around, so there's that. It has been beyond frustrating...do yourself a favor and shop elsewhere. read more

Five stars for the floor store Diana is a great point of contact customer service is wonderful highly recommended

Great customer service!!!! Diana Cabrera listen to my needs. She was easy to work with and was able to give me the best price. The only place that had my flooring in stock. Diana also followed up with me and responded to all my needs. read more

I recently ordered flooring from this place and was told that I can return any leftovers. Now I am calling them to return and getting different answers. They still haven't clarified if I can return my leftovers. Not happy with their service. My issue was addressed by the new store manager so I am updating my rating. read more

Steve introduced himself and explained how he's going to work with us while we browsed. Setting the right expectation upfront resulted in the right amount of service. The store is new and has a broad selection of wood flooring from the major vendors including vendors that manufacture / source in the US and Canada. They have some of the more popular lines in stock. read more

I was referred by a contractor to see diana Cabrera. I needed guidance on what floor to select. She made the whole process easy for me. I have now gotten my floor installed and love it!! I highly recommend asking for Diana- she has an amazing eye for design and follows through with ensuring the process goes smoothly. read more

My installers forgot to hook the drain hose back up for the washing machine. I ran a load and went into the laundry room when it was done to find water all over the laundry room floor, the guest bathroom, and seeping under the carpet into the guest bedroom. I was able to move the dryer enough to find the hose on the floor and hook it up to the drain. Damage was already done. I immediately called customer support who informed me that the Manager did not work weekends and was busy on Monday so it would be sometime next week before anyone could get out. I told her I was leaving on a business trip on Monday and would be gone 2 weeks. The response was to ask me if someone else could let them in the house next week. NOT WANT I NEEDED TO HEAR. I mopped up he water as best I could but it had already seeped into the padding beneath the new floor and by Sunday morning was already smelling musty. VERY POOR CUSTOMER SERVICE and RESPONSE. I moved my trip out two days and will try again to contact SOMEONE to get out here. VERY POOR CUSTOMER SERVICE--not at all like the review read. They were here immediately to sell me the floor but not at all responsive to an emergency caused by their installer. read more

My husband and I were in the market for new carpet and decided to pop into the Floor Store to check out their inventory. I took samples home to check them out with the different lighting of the rooms we would be carpeting, Made our decision, returned the samples, scheduled an appointment for measuring our space, and finalized all the details. One thing to note: my husband is a general contractor, so his expertise needed to be matched by Floor Store representative to move forward. Diana C was AWESOME! Not only was she super nice but equally as knowledgeable and because of this we had our carpet installed in 2 weeks time from the moment I stepped into the store! Unheard of in todays world of 'backorders' due to the pandemic. It's been now 3 months since we had our new carpet installed and we absolutely LOVE it! We ordered Berber carpet with a 'Smart Finish' and the premium padding. The installers were friendly and efficient as well as very careful when moving our furniture before & after installing our carpet. We are extremely happy and would highly recommend them. read more

The Floor Store - Flooring Near Me - Sunnyvale, California

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After checking 5 different flooring stores, we went to The Floor Store and with Diana's help were able to get carpet and LVP installed in our house. Diana was very helpful throughout the whole process, Thanks. read more

We had a great experience with Diana and the installation team from The Floor Store Sunnyvale location. Diana was very helpful and communicative when helping us narrow down the floor samples and locking in the price so we could take advantage of their promotion last year. The installation for our new LVP floor was very fast. They estimated for 5 days, but was done in half of that time. Very happy with the result. read more

My wife and I chose this store because of the positive reviews. Upon entering the store, staff at front lobby barely looked and did not acknowledge our presence until we were standing in front of them staring at them. Asked where the type materials we were looking for were and was told where they were and he said i will be with you shortly. Walked back there and spent 10mins looking at samples, and looked around for sales person to assist us. We turned around and we hear "how can i help you today" to another customer that came in after us. We decided to leave, woman at front lobby looked up at us and said absolutely nothing. Not sure if this is standard practice with customer service or if there are any extenuating circumstances for this experience. Im taking my 2000+ sq ft of flooring else where. read more

Berto did such an amazing job getting my tile.it was so stresses less working with him really appreciate that he did above and beyond getting the job done read more

We recently ordered carpet for our upstairs addition and an area rug from Steve. He was attentive, helpful, and informative. We knew what we wanted for the upstairs and were able to quickly make our selection. But we didn't know our options for area rugs and we were delighted when Steve informed us that we could select any carpet in the store and they would measure and cut it to fit the space we wanted. It was the perfect solution as the space did not conform to the standard sized area rugs. Both have since been installed and we are delighted with the results. We get compliments almost every day on the area rug. And our carpet upstairs is wonderfully soft and perfect for the bedrooms. Thank you Steve for such an easy and delightful buying experience. We would definitely return for further flooring choices. read more

We worked with Diana at the MV store. She was very patient and helpful thru the entire process of getting my flooring for our installer. I highly recommend fee and The Floor Store. read more

Found this great store/showroom with lots of flooring choices. Like with any remodel job, problems pop up and this caused me to go back to the store on numerous occasions. I was glad to find this Sunnyvale store (instead of having to drive down to San Jose). On a couple occasions, I had difficulty getting through on the phone and meeting up with a salesperson, but the staff all care and make things right. Cambria in particular is awesome, has a knack for design and helped in the selection of tiles. She is knowledgeable about the products and truly cares about customers. I also worked with the floor staff Diana, Charlie, and Chris who all were polite and helped me problem-solve throughout my remodel project. I was impressed with the warehouse person in the care he took loading the materials and giving suggestions on the best ways to secure boxes for travel. Five stars to the Sunnyvale's The Floor Store for navigating problems, finding solutions, and caring about customers. read more

Wanted to give a shout out to The Floor Store installation team that installed my new floor. Josue, Walter and Roberto went out of their way to help with the project. They came in at odd hours and on the weekends to accommodate my schedule. They were prompt, hard working, friendly, professional. They helped me to install a temporary area carpet. They provided me with and helped me place pads for the furniture legs to prevent scratches on the floor. They were all friendly, courteous. Josue communicated well about where they were in the process. I would hire all of these guys again without reservation and feel fortunate to have had this crew install such an important part of my home. read more

We checked out a few different stores and finally chose the Floor Store for their selection, price and incredible customer service. Charlie Tran took care of us and is amazing - He helped us meet an extremely tight timeline completing our flooring project 1 day ahead of what he committed to. Even 9 months after the flooring was done, when we had some minor issues, he was the first to reach out to me to address it. I am definitely going with Charlie and the Floor Store for our next project. read more

We had carpeting installed recently in two bedrooms. We worked with Diana Cabrera, the Store Manager in Sunnyvale. She was very helpful in our selection of carpet, padding, etc. We were able to take samples home with us to confirm our choice and even went back to borrow the sample again during our selection of paint color. She was very good about answering our questions over the phone and setting up the process of installation. The two men who came to our home for this purpose were very good. Arrived on time and finished the job in under 3 hours. Would highly recommend going to The Floor Store. Very good experience. read more