Misleading, Poor Quality, and Unprofessional Response I ordered a funeral spray and clearly included instructions requesting a banner. The banner was an important part of the arrangement. Instead of contacting me to clarify (which is basic customer service), the order was delivered without the banner. By the time I was notified--just before 8pm--it was too late to fix such an important detail, especially since the business lists their closing hours online as 6pm. There was no way I could have called them to resolve this in time. When I reached out, the response I received from Vanessa was dismissive and unprofessional. She wrote: "If you have time to zoom in the picture what we did for you and count the flowers stems by stem to see how much more flowers we add in the spray." She also stated: "You didn't add the banner on your order... You email and we are not check emails every minute. I just saw it now and we are not open until 8:30 tomorrow. We couldn't do it." This was shocking to read. I did not ask for more flowers--I specifically requested a banner. A simple phone call to clarify during the day would have prevented this issue, but instead I was left with excuses. To make matters worse, the spray itself looked nothing like the photo online. The picture advertised was full and elegant, but what we received had lilies that weren't even bloomed and lacked fullness overall. For the price paid, it was not worth the money and felt misleading. Funerals are once-in-a-lifetime events where details matter deeply. Their lack of accountability, compassion, and quality control made an already difficult day even harder. I would not recommend this florist for important occasions. read more

The Flower Shop - Under special instructions I stated funeral banner. The owners response lacked empathy and customer service. - Florists Near Me - Sacramento, California

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I order a very expensive floral arrangment for a service today. The arrangement was over $200 and less than mediocre. I could have made the same thing at home. I was beyond disappointed with how it looked. I also paid $15 to have it delievered the morning of the service. They delievered it the DAY before. I had to call half way through the service and figure out where they delievered it to. The lady argued with me that the funeral home did not accept deliveries in the morning which is completely untrue. This flower shop is awful. Save yourself $ and the headache and find another place. read more

My daughter, who lives out of the area, ordered a bouquet for me from The Flower Shop. It is GORGEOUS. The flowers were obviously very fresh when delivered because they have held up beautifully. The delivery person also went above and beyond, as I was not home when she arrived at my house. She called me, and followed my directions perfectly so that the bouquet was left in a secure location awaiting my arrival. Thank you! read more

Ordered the $75 Kindhearted Bouquet and this looks nothing like the picture . Unhappy with the colors and why do most flower shops do this. We spend so much for a nice gesture and they give you whatever SMH read more

The Flower Shop - Doesn't look like the flowers I picked :/ - Florists Near Me - Sacramento, California

Over charging Tried to charge me $50 for 6 roses Than they acted like I didn't understand what they were saying and called me "broke" read more

I had surgery 2 weeks ago and my mother in-law sent me flowers from this shop. They were beautiful and very fresh. The flowers are still beautiful except for the roses which have died and its going on 3 weeks. I will be using them for my orders. read more

absolutely the most beautiful arrangement that I've ever received. All the flowers were fresh. Wow thanks

Door dashed these flowers for my mom and wow it's beautiful! It definitely made her Valentine's Day! Thank you! read more

The Flower Shop - Scarlet Diamond - Florists Near Me - Sacramento, California

I looked at the reviews after I placed my order so I didn't know what to expect but my order came out nice. read more

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Terrible Service. I ordered through AVA's Flowers. This store picked up the order and did a terrible job. The flowers were short / smaller than pictured and ordered (I paid for the larger model). They were supposed to be delivered by 2:00 PM (Paid a premium on the delivery for that purpose) and they were not. They were delivered late in the evening. Finally, when they delivered the flowers the guy walked across my lawn and the planter box, messing up the Holiday Decorations, instead of using the walkway. Additionally, the message I included for my wife was not included on the card. I do NOT recommend this business. When I called to speak with the owner, she said the delivery timing and premium was not her problem, she received a flat rate of $52 for the order. Check all the boxes for poor customer service: over charged, delivered late, delivered unprofessionally, poorly assembled and not true to the bouquet I ordered and when I call with my concerns, I got nothing but excuses and deflection. As a side note, AVAS FLOWERS on the internet is a referral service with terrible customer service as well. No wonder these people are in business together. Steer clear of these peeps.... read more

I'm somewhat surprised by the ratings they received because I had a wonderful experience with them. I obtained quotes from three different floral shops, and not only did this shop offer the most affordable quote, but their flowers were also exceptionally beautiful. We ordered over $3,000 worth of flowers for my mom's funeral, and I'd estimate that over 90% of them were stunning. The flowers were delivered promptly in the early morning. I wholeheartedly recommend this flower shop. read more

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The flowers were nice but it didn't match the picture and even the vase was different. I was just a bit disappointed because I had purposely chosen an all white sympathy arrangement and the one my friend received had some colored flowers and fillers. It was still a beautiful arrangement and was delivered on time. I'll still order from them. Do be mindful that the pictures on the website most likely will not be that same arrangement. The arrangements are still very nice though. read more

DO NOT BUY FROM HERE NOT WORTH IT DO NOT RISK BEING DISAPPOINTED!!! Because you will be disappointed!!! For my mothers birthday they pretty much ruined the surprise I was trying to get her. I paid and extra 4.99 to get the flowers to my mom before she left her house for her trip but they got there an hour later than promised. So I had to drive to my mothers house to pick the flowers up. Then as you can see by my pictures what I paid and order did not match AT ALL WHAT I RECEIVED!!! And on top of that look and what I wanted as a message for my mom and what they wrote and how they wrote the message Crappy handwriting and sloppy effort!!! read more

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OMG!!!!! The most beautiful vase of flowers appeared on my doorstep just in time for my birthday!!! The flowers are fresh and lovely, with the perfect blending of shapes and colors. And the vase itself is gorgeous! And when I called the florist to tell them I loved their floral design a REAL PERSON answered the phone and chatted with me. Perfect in every way!!! Thank you so much!!! read more

Pathetic customer service! I placed an order for a tulip arrangement to be delivered to my Mother-in-Law the day before Mother's Day, when she hadn't yet received the flowers @ 5:30pm I called the florist. The lady I spoke with looked up my MIL address and assured me that they would be delivered no later than 6:30pm, she never received them. I spent over $120 for absolutely nothing, not even a courtesy call to let me know they wouldn't be delivered at the time promised....nothing! I'm appalled at the level of complete disregard for customer care and respect. I would post a picture of the flowers, but they we're never delivered! The only delivery that was completed was the $125 from my credit card to "The Flower Shop".... *UPDATE* My Mother-in-Law finally received the flowers @ 9:30pm! The flowers looked horribly old and thrown together! It was definitely not a $125 arrangement, there was absolutely no professionalism or finesse and had zero quality. This was a complete disappointment! read more

The Flower Shop - This was the horrible arrangement that was delivered - Florists Near Me - Sacramento, California

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The item received did not meet the item description. First of all the bouquet that was received was 1/4 the size than compared to what was advertised. The flowers that were in the bouquet that was received did not meet the item description. The flowers described said "features alstroemerias, roses, poms and more." The bouquet that was received had mostly lily flowers, my mother is ALLERGIC to lily flowers. In addition, it said that the flower bouquet would come in a basket included. No basket was included in the item that was received, it came in a cardboard box. I am very disappointed. read more

Paid for the deluxe bouquet as it seemed nicer. Picked up the flowers in person and was told to sign off before seeings the bouquet. There's less roses in it than they pictured for the standard bouquet. The quality was still alright just feels like I got ripped off. read more

Terrible Service. I ordered through AVA's Flowers. This store picked up the order and did a terrible job. The flowers were short / smaller than pictured and ordered (I paid for the larger model). They were supposed to be delivered by 2:00 PM (Paid a premium on the delivery for that purpose) and they were not. They were delivered late in the evening. Finally, when they delivered the flowers the guy walked across my lawn and the planter box, messing up the Holiday Decorations, instead of using the walkway. Additionally, the message I included for my wife was not included on the card. I do NOT recommend this business. When I called to speak with the owner, she said the delivery timing and premium was not her problem, she received a flat rate of $52 for the order. Check all the boxes for poor customer service: over charged, delivered late, delivered unprofessionally, poorly assembled and not true to the bouquet I ordered and when I call with my concerns, I got nothing but excuses and deflection. As a side note, AVAS FLOWERS on the internet is a referral service with terrible customer service as well. No wonder these people are in business together. Steer clear of these peeps.... read more

Honestly was a bit worried my flower wouldn't be delivered or wouldn't be of quality from the reviews I saw. I ordered flowers from their website about 2 weeks before Mothers day and had the delivery date set to the day before because they didnt give me an option to send it on Mother's day. May 7 came around- it was already past 6 pm and my flowers were not delivered. I took a chance and called the shop even if it said they were closed. Someone thankfully answered and told me it would be delivered on Mother's day. As promised, they came and turned out lovely. My boyfriend's mom took a pic for me and I am satisfied with how it looked compared to the picture. The reason I gave four stars was because it seems like they are a bit disorganized when it comes to delivering on time, but I was lucky that it came on the day I wanted from the beginning anyway. It would be more appreciated if they can notify buyers if a delivery will be late or something. Other than that, I would order from here again. Thank you! read more

The Flower Shop - Victorian Style, Standard version - Florists Near Me - Sacramento, California

Okay, here it goes... This place deserves a ZERO not even a star! See each picture and picture caption below for thorough details. My recipient did not receive the flower arrangement that I had purchased on the website. I paid for the premium arrangement. As you can clearly see in the photos, the actual delivery is less full and way less roses than what was falsely advertised on the website. Upon calling the flower shop once in the early morning and second time a bit later in the morning, The lady gave both my husband and I two different times of delivery. When calling the shop lady regarding a refund, she state she will need to go pick the flowers back up... yes, You heard right! She had the audacity to ask to collect the delivered flowers on someone's 50th birthday back. I wasn't going to ruin my mothers 50th birthday over some ugly flowers that were over paid for and falsely advertised so I let it go. The lady was super rude on phone multiple times. She was screaming on the phone and was telling me to count the amount of roses on delivered picture and on the website picture. You can clearly see a huge difference. Save yourself trouble, time, energy, and money and stay away from this flower shop. I failed to check previous reviews before placing my order. It's true, reviews speak volume. Worst flower shop ever! read more

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This place is an absolute shit hole. I ordered a simple flower arrangement on Monday the 8th to be delivery on Friday the 12th. I ordered Monday thinking they would be busy. Fast forward to Friday and I still hadn't gotten a confirmation or my account being charged. I drove 30 minutes to this place to find out if my order had been received or had been out for delivery. I get to the shop at 12pm and walk it. I show the lady my confirmation number. She searches for a paper and finally says some bs excuse "oh I was just about to call you" yeah right don't lie to my face you weren't going to call me. She then says that they will still be delivered and I pay thinking my mom will get some amazing flowers. My mom said when they were delivered that the lady said who they were from and then quickly left like she was scared. If you would have followed instructions that I wrote on the card it would have said who they were from and not some half ass, poorly written in a hurry happy Valentine's Day. I will never come back here again and I hope if you are reading this you find another florist who will follow instructions and create beautiful arrangements and not dead shit. If I wanted dead flowers I would have picked them from my backyard. DO NOT shop here. These people are terrible florists, liars, and just bad business people. Also no one was wearing a mask or signs on the door. I don't really care but at least try and have signs on the door or put a mask on. read more

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Went in today to get white roses and walked in and the employees didn't greet us, we had to ask if we can come in. All of the employees were not wearing face masks at all either. The atmosphere of the shop was just really awkward too. Didn't feel like we were welcomed. read more

The Flower Shop - White roses - Florists Near Me - Sacramento, California

Absolutely amazing!! I ordered these over post mates from this shop for my best friends birthday and they are perfect! She loved them too! read more

The Flower Shop - Amazing!!!! My post mates driver just delivered this to my door. I got it for my best friends birthday and they turned out perfect! - Florists Near Me - Sacramento, California

We received this flower basket as a sympathy gift from one of my colleagues. I am usually not one to criticize but what she paid and what I received was disappointing to say the least. The "flowers" were wilted within hours and I found when I pulled it up they were stuck in water tubes that were dry. A couple springs of ivy and two plants wedged in and it really looks sad. I would not recommend this flower shop to anyone. Here are pics to show what you will get. read more

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Terrible customer service, completely clueless. I ordered Valentines Day flowers for my wife as I was going to be out of town. I placed the order 3 days prior. The order confirmed immediately, money was taken. No flowers ever showed up. No call, no text, no email. I called the business the following afternoon (Feb 150) and was told "we don't deliver to that area". Generally if you don't deliver to a specific area, your website is setup to reject the order and simply specify "out of our service area". The most basic feature of running a business based on delivery. The woman was rude and unapologetic. An overall unfortunate experience. read more

Ordered 100$ worth of flowers to come today while at work for my S/O and they never showed up. Will be calling tomorrow for a cancellation and refund on my order. Advise you to not come here and look elsewhere. These were ordered on the 5th to be delivered today - Valentine's Day. Thanks guys read more

I wish I came on yelp and read the reviews before choosing this business to deliver flowers. I absolutely do not suggest this place even if it's the cheaper/cheapest option. I ordered flowers for delivery in advance (not same day delivery) and there was no confirmation or estimated time of delivery for the selected date. The whole day went and it is past 8pm and the flowers still have not been delivered. If you already ordered your flowers and you are also worried, you can try calling them after hours. I called them after hours and they said they will deliver in the morning next day and immediately hung up. So I can't even ask them for a refund before they hung up on me. The flowers were meant to celebrate a specific date and for them to not deliver on that date loses the value and meaning of the flowers. read more

Flowers came out perfectly. Vanessa was quick and easy to talk to and understood exactly what type of flowers and arrangement I was interested in. Prices were great compared to other shops. Thanks Vanessa! read more

The Flower Shop - Florists Near Me - Sacramento, California

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Wow! My mother in law is raving about how gorgeous the flowers were we ordered. She told me to save this shop because they're the best flowers we've ever sent! Amazing! read more

I'm glad I did not read the reviews posted here before ordering the funeral spray for a family member. My experience was the opposite of many posted here - I experienced great communication - received a beautiful arrangement that was delivered timely and thought the price charged was fair. I contacted the shop late on Tuesday for a funeral that was to be held on Thursday morning. The staff I spoke with went out of their way to meet my requests. I would not hesitate to order from them again. read more

The Flower Shop - Funeral Flowers - Florists Near Me - Sacramento, California

Glad I chose you guys. The flowers look great! I ordered 5 hours ago and they are ready to go on time. Thank you so much! read more

The Flower Shop - Medium funeral arrangement. I ordered this 5 hours ago. Really appreciate the same day service! This cost me $230 - Florists Near Me - Sacramento, California

Do not give this place your business. I sent my friend a condolence plant for her fathers passing. I ordered the plant on the first picture thinking it was a great sympathy gift. This place sent her the worst, driest, most horrible plant I've ever seen. I am deeply embarrassed with her family and do not recommend this place at all. Beware and don't waste your money. read more

The Flower Shop - This was what they sent. - Florists Near Me - Sacramento, California

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Someone sent me flowers from this place. When they arrived, there were 3 stems of hydrangeas and one was already dying. The next day, it was dead. I called and told the lady that answered the phone and then texted her pictures. She asked me if I wanted to exchange the bouquet. I told her whatever she though was appropriate and that I am sure the person that paid did then didn't want them to be delivered with some dead flowers. She never answered back- left me on "Read." Now all the flowers are dead. The bouquet I got a week earlier still looks pretty good (from somewhere else). Not professional or a good way to do business. I see this is pretty common for them as they have some other bad reviews, sadly. read more

The Flower Shop - First day in the evening after that arrived. - Florists Near Me - Sacramento, California

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I needed to order flowers for my Mother-in-Law's Celebration of Life and had used The Flower Shop in the past. I placed an order for Teleflora's Divine Peace Bouquet which had a crystal cross with lots of flowers. Eight days have gone by and the chrysanthemums, stock, carnations and roses still look like I picked them up yesterday. There were other flora in the bouquet, all white flowers, green ferns and a variegated silvery Dusty Miller leaves. This was and still is a beautiful arrangement. The price was very affordable and the service was great. I would use them over and over again. I normally do not write reviews, but this needed to be know. I was impressed with them before and now equally impressed. This is my second review. read more

Thank you for the flower back on aug everyone said it was a nice flowers. I will come back again in the near future thanks again.

How to express how this flower shop is run in one word. I can't!! Walk in and nobody asks if you need help. Boxes and flowers on the floor I looked for a desk where you normally would go to speak with someone and all you see is a big dining table full of clutter! They don't even have a cash register!! I asked if they take cards or cash. She told me cash. I was expecting to pay more but didn't charge me tax? So no register, she doesn't charge me tax because I paid cash? I'm confused. Anyways the flowers she sold me that were already sitting in a table with someone else's card in it died quickly. Think I will stick to grocery store flowers after this experience. Very weird shop with some very weird people. Twilight zone!! read more

I ordered a last minute bridal bouquet and 2 boutonnières on their website, and they turned out great! The bouquet was beautiful. Thank you! read more

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The slower shop is exactly the place you want to be if you're looking for flowers for engagement, wedding, or anniversary. People are nice and friendly and know what the customer is asking. Show them a picture from their website and they will make exactly the same. I'm glad I found this place. read more

The Flower Shop - Flowers - Florists Near Me - Sacramento, California

Ordered Mother's Day flowers in time to be delivered on Saturday. No show. Called Sunday morning, was told sorry, they would be there by 2:00PM on Sunday. Still no show. Extremely poor Customer Service. Very difficult to contact. Extremely disappointed. read more

I had an amazing experience today!! I needed last minute flowers to send over to my wife, and The Flower Shop saved me in no time. I will definitely use their service again. Not only were they quick, but they kept communication with me throughout the day. read more

The Flower Shop - Florists Near Me - Sacramento, California