Place is a scam with cheap raggedy junk they sell then they trap you with " Final Sale" some…read morethings have no testers so how the heck does that work just crazy never again. The manager is snarky self entitled and condescending talking about I'll give you the number of customer service number good bye MAC Estee Lauder Clinique Bobbi brown smashobox hellla old and discontinued never again walking into this wack nonsense. Everything was fine until they got moved to this location then down hill from there even the space was bigger

I want to preface this post by stating that I am a frequent shopper of the Cosmetics Company Store…read more I've frequented several locations especially in Orange county and LA county. I decided to visit this store since I was traveling to Ventura County for Labor Day Weekend. I have generally positive experiences at other locations, however my visit to this store was disappointing. Initially, I was greeted by a couple of associates that asked if I needed help. However, things took a turn shortly thereafter. I was looking at the the Tom Ford makeup section and wanted to try some concealer testers. I moved to find a mirror close by in the adjacent bay, and I was immediately reprimanded by an associate named Michelle. The tone and inflection in her voice was very off putting and accusatory and I was met with immediate reproach. I informed her I was simply looking for a mirror and I was told that the testers needed to stay in the same area. Mind you, I was merely standing about 10 feet away from the Tom Ford display. The store was crowded and it was the closest mirror in my view that was not occupied. I would understand if I took the testers and went clearly across to the other side of the store or a third or fourth bay over, but that wasn't the case. I have NEVER had any associate at any of the locations I've frequented reprimand me about where I need to stay to try on a tester. I decided not to purchase the concealers after all and the manager I spoke to also didn't make things right. It's unfortunate that this incident put a damper on an otherwise overall positive shopping experience at the outlets in Camarillo.

Do not shop here!! it's over priced and have terrible customer service. You're better off shopping…read moreat Ulta, they have better prices and can use coupons on top of sale price. This place is a SCAM and they will not give you a refund if you change your mind or are not happy with your purchase. Take your money elsewhere, where they know how to treat customers.

Disappointed by the service. Young woman that clearly wish she was someplace else approached and…read moreasked if I need help. I said yes and showed her a photo. She said yes we have itC walked to the shelf, searched it quickly and the. Said we don't have it. No explanation. No alternatives. No can I show you something g else instead. Nothing. Just we don't have it. I found what I wanted on my own. Second. You barely get any internet connection inside the store. So if you want to send photos you need to walk out send a photo and then walk into take another one. Overall the store offer good prices and quality products. Just service should be better. And for sure internet connection.

Just stopped in to my local Sally's so be greeted by Tyler. Immediately was helped with my…read morequestions & concerns for my styling needs. Tyler showed me the product I needed for my particular hair type & added if I wasn't happy to bring it back. I was totally impressed with Tyler's knowledge & customer service. This review is solely to identify the type of experience all companies should praise. I'm glad I stopped in today & hope Tyler receives the recognition for the job performance.

Horrible experience and I was there for less than five minutes. The middle aged lady with the long…read morebrown hair and valley girl accent had an attitude as soon as I walked in. I just wanted two products and they did not have them so I was going to leave, but instead this lady kept pushing for me to buy stuff so she'd get credit. I said no about five times and she still didn't get the hint. Not only was she pushy but she was rude and condescending. Will neverrr go here again unless I want to hate my life

I don't shop here often, but when I do, I always encounter very friendly staff who go above and…read morebeyond to help customers. The store is always clean and well organized but the friendly staff are what truly give this store a 5-star rating.

I can't say enough good things about Kevin! I'm a busy mom and hadn't been shopping for makeup in a…read morefew years- wasn't familiar w new lines, products and didn't know where to begin. For one, he was able to get my skin tone color right on the first try for everything. Secondly, he took the time to patiently listen to the look I was going for and picked out just the right products for me. He also tried them on me and I'm really happy with my purchase. He even took the time to help my daughter feel included by doing her eyeshadow. He helped my mom with some of her skincare concerns as well. He's very knowledgeable about the products there; in addition to being a skilled makeup artist.

The staff is very friendly and always help or recommend the things I need for my hair.read more

The lady that helped me and my friend that was very nice and very helpful. I would definitely…read morerecommend and would go back

Stopped by to look around and I'm so glad I did. Awesome products and great customer service. For a…read morefairly busy Saturday afternoon, the staff was super attentive and kind. I was helped by Danielle and Dallas but also greeted by other employees. I took advantage of the sales for myself and also some smaller goodies for my colleagues. Highly recommend.

I order a candle for my secret Santa gift, and I scheduled a pick up. Oh my goodness, it was super…read morepacked. I got immediately claustrophobic and just wanted to get to the nearest exit. I was over stimulated. Ultimately I did get my order and was able to get out of there. Next time I know to do it during the week.

Super helpful and great selection. Just make sure to take pictures if you're buying a gift for a…read moreloved one. Definitely made the whole experience less stressful for me when buying stuff for my wife.

I've had smoother, more welcoming experiences at the DMV. Sephora markets itself as a beauty…read moreplayground, but this location felt more like a chaotic retail purgatory staffed by people who actively resent customers for existing. The store was understaffed, disorganized, and radiated an air of quiet hostility. Associates either hovered aggressively while offering zero useful knowledge, or vanished entirely when actual help was needed--an impressive feat, honestly. Product testers were destroyed, shelves were half-empty, and the general vibe suggested no one in charge has stepped foot on the floor in months. When I finally did ask a question, I was met with vague answers and the unmistakable tone of someone counting the seconds until I stopped talking. For a company that prides itself on "expert guidance," the lack of professionalism and basic customer service was staggering. Sephora used to feel aspirational. This visit felt like a clearance rack with a superiority complex. I left without buying anything--not because I didn't want to spend money, but because the experience made me want to leave immediately. If this is the new standard, I'll happily take my business (and my patience) elsewhere. Oh yeah and Frankie helped me. Probably one of the most lack luster experiences I've ever had. Am I the expert? Cause it definitely felt like I was.

I went in today for a skin cancer check ( I just moved to town). Dr.Nguyen , I'm not kidding took 1…read moreminute to do full body check . It was ridiculous! I would not recommend .

Waited almost naked for 40 minutes in the patient room for Dr Nguyen. She never showed up and I…read moreleft. I went to the front desk and two employees were talking away. I told them about the situation and they quickly said sorry and went back to their pleasant conversation. No one really cared and no effort was made to explain. I was there for a body scan not for cosmetic consultation or buy product. This is what is wrong with the medical system today. We may all die early but our lips will be nice and plump.

From all the years I have visited Ulta, I have never had a cashier be as sweet and nice as Cynthia…read more She was patient and interacted with me about the products I was purchasing. She recommended a hair oil that I cashed out as my birthday gift. I hope she gets to see this and know that when you treat your customers as such, you're looking forward to next time!

Sonia is amazing at customer service! She approached me with such a happy, friendly attitude and…read morewas genuinely willing to help and answer any questions I had. I couldn't find a product I was looking for, and when I got to checkout, she asked if I had found everything I needed. When I told her I hadn't, she immediately looked up the product and went on the hunt for it--and she found it! I really appreciated her going above and beyond instead of simply telling me it wasn't available. Sonia made my shopping experience so much better. Great customer service like hers deserves to be recognized!