well! It's been a good solid 6+ solid years since stepping foot inside this Ulta location despite it being directly across where I live. The reason were similar to the past reviews. For me the keynote was the lack of customer service. But, visiting this store Saturday changed that when a manager Rico approached me and went above and beyond to help me locate a few christmas gifts and men's fragrances. Rico is a prime example of how excellent customer service can align with a company's broader business strategy. At its core, Rico's strategy focuses on building customer connections and ensuring that customers keep returning. Rico's customer service experience was dedicated to resolving issues quickly and efficiently, often with minimal back-and-forth. The goal is simple: keep customers satisfied and loyal and designed to build long-term relationships with customers. While not every employee encounter at this location has Rico's customer focused expertise, the lesson is clear: customer service should directly mirror Rico's experience. If you shop this location, I highly recommend reaching out directly to Rico for assistance, YOU WONT REGRET IT! read more

Gabby was genuinely the sweetest stylist ever and she does curly hair so well!!! Her insta is gabby.the_hairapist and she literally works magic!!! She teaches you how to care for your hair as well as recommends products and styles. Love her personality so much and definitely coming back, she made my curls look GORGEOUS!! read more

Ulta Beauty - Gabby's amazing work!! - Cosmetics & Beauty Supply Near Me - Oxnard, California

Kevin was so helpful and sweet. I've been struggling to find a good foundation but he helped me find a good skincare line. Now that I'm in my 40s and I need more help with this. read more

The most disgusting service here! You can't get any consultants! They're reluctant to give advice, and they don't know anything about cosmetics! Meanwhile, other consultants are rude and may push you while you're looking at products on display! The cashiers don't give proper discounts or birthday gifts! Apparently, the managers are also uneducated, inexperienced, and useless, as the service at Ulta is a nightmare! read more

Ulta Beauty - Cosmetics - Cosmetics & Beauty Supply Near Me - Oxnard, California

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Emily at Ulta gave me beautiful highlights , hair trim, gloss treatment and blow dry. She is fun to talk to and. Very knowledgeable in hair products and technology to make you feel quite beautiful. Thank you Emily. read more

Ulta Beauty - My hair done by Emily at Ulta. - Cosmetics & Beauty Supply Near Me - Oxnard, California

Emerald in the lash department at Ulta is incredibly kind and professional. She was very helpful when I asked a few basic questions and took the time to explain things clearly. It's obvious she enjoys her job and is very knowledgeable about the products. Great customer service and a wonderful experience read more

Jasmine A. provided exceptional assistance during my perfume shopping experience, helping me to sample various fragrances and offering expert advice that I ultimately added into my must have collection. Upon my return she recognized me and provided friendly, knowledgeable, and helpful service once again. read more

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This is a huge Ulta, located near the target side of the collective. They have a lot to offer in here except I did notice the items online they claimed they had in store wasn't there, a bit deceiving when you're looking for something specific to drive all this way. I did happen to find what I was looking for though (the last one in stock) and my sister found a few things as well. Staff was helpful, friendly and answered any questions we had as well. Cashier was friendly and fast, made the line go quickly. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Oxnard, California

Jackie and Kimmy were amazing! We came in as walk-ins to get tinsel in mine and my daughter's hair. They made sure we could sit next to each other, which made it a really fun experience -- even with my two-year-old. We ended up asking if there was time for my mom to get her hair done, and Jackie was kind enough to squeeze her in. She did an excellent job washing, cutting, and styling my mom's hair. It was also nice that we could browse the shop while she got her haircut. James at the front desk was so friendly and had great interactions with both my daughter and my mom -- he's hilarious! Everyone there was professional, helpful, and super welcoming. We had such a great time hanging out, and we'll definitely be back. Jackie, Kimmy, and James are the best! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Oxnard, California

Marcus was really helpful! I would come back just because of him. He helped me find a great selection of colognes and perfumes for my wife

Nina was so wonderful and very helpful. I decided to give the salon at ulta a try and so thankful I did. I had foot surgery recently and unfortunately had to keep my foot wrapped and dry for additional week which made washing my hair properly very difficult. I decided to try the Cécred Scalp Revival and a blow out. She was so sweet and careful when helping me around since I have a scooter and boot. I am so thankful for her patience and care. I definitely recommend coming in and trying the services and will definitely be back again. read more

They should post the correct hours , I came out of my way to pick up and item , a few others came while I wrote this post and were disappointed they weee closed , went to Sephora they were open , I'll go there next time read more

The staff at this Ulta were extremely rude. When I asked for help, they smirked and laughed at me, acting as if they were above everyone else, which I can't stand in customer service. In contrast, the Ventura Ulta has much better staff who are genuinely kind and helpful. read more

Great store with lots of variety, but horrible customer service. I walked in there fully intending to invest in a full skin care routine. I also had some makeup needs I would've liked to address. I wandered around for over five minutes, looking down the aisles till somebody finally asked me what I was looking for. I told her I wanted Peter Thomas Roth, which is a very high-end skin care brand. I was told "it's back there". I walked back found the product I was interested in ... there wasn't a mirror in sight that I could try so I wandered around half the store trying to find a mirror. Finally found one ... did not like the way the primer I picked looked so I tried to wipe it off .. no Kleenex.. I'm wandering around looking for Kleenex. There is a girl watching me who looked at the station I was at, scrunched up the empty Kleenex box and walked away. So now I'm looking for another product once again nobody is there to help me. I finally walked around the store until I saw somebody just standing there, I asked her for help. She rather unenthusiastically wandered back with me and did find the product I was looking for which is a plus. At no time did somebody offer to help me. Nobody asked me why I was looking for what I was looking for or if I needed any more help I spent $55 in there today. I was fully prepared to spend over $300. Granted it was a Saturday and it's busy, but I did see Associates helping other customers, but maybe the right thing to do would've been to tell me they'd be with me in a few minutes or get me someone else that could help me. I was frustrated and disappointed, and I will never go back. I will stick with Sephora. read more

I recommend the master stylist Gabby for the client that is searching for a curly cut. She was pleasant and kind as well as being super knowledgeable on the ins and outs of cutting and styling curly hair. I left feeling good about my hair. read more

My mom and I walked into the Ulta in the collection earlier in the day and asked to make an appointment for a wash and curl for both of us later that day at 5:30 PM We rushed our schedule to make sure we were there on time when we arrived, the lady told us that they were running behind and everyone had left for the day. They also had our appointments wrong and said they couldn't help us out until 6:30 PM now. Even while booking the appointment, I asked if that was enough time for them and made sure to let them know we had a 7 PM reservation. When booking, she assured us that would be more than fine and let us know that t hey would call us if they had an earlier appointment. Not only did they not have an earlier appointment, which is fine but they also didn't call us to let them know that they were running behind or that there was no appointments available for the rest of the day. The woman who handled the situation when we arrived at 5:30 was very unprofessional and wasn't sympathetic or apologetic at all. this was for my mom's birthday and Mother's Day celebration and they ruined a part of that excitement for us. I even bought her a gift card there for my birthday and we both purchased stuff earlier that day. all in all if you're going to rely on this Ulta beauty for any services, I would double check or not go at all because they're likely to disappoint you. read more

Emily was the best, very nice , professional and made sure I was comfortable. See her for your hair needs .

My go to for quick flat iron hair styling for events / parties - $34 flat not including tip. Pretty solid for having someone help me with my curls , stress free experience. Also, can sign up for free membership for nice product samples and bday gift. read more

Stopped by to get new makeup and nail polish ! Great service . Clean shop. Tons of stock on anything beauty! Happy with my gel polish, orange shadow and liner! read more

I would like to thank James and Monica for a fun experience today at Ulta. We went on an adventure trying to color match my foundation! I dragged my husband with me and he was even impressed with their knowledge and attention to detail. He let it be known his excitement when given his little cologne sample too lol.. So again, thank you Monica and James for being kind and patient and helping me find the perfect match!!! read more

Spend 20 minutes looking someone to color match for some foundation no one came. But there was a girl from Too Face that was helping other customers that needed help with concealer and foundation. I end in the Too Face section she helped me out and color matched me. She made my day. To the young lady that had curly and a pink clear fanny pack thanks for taking your time and helping me. read more

keanu's service was beyond good and was very helpful with choosing a cologne for a gift. super friendly and amazing taste

Great selection and huge store they have so much. And rarely run out of stock I was able to get so much stuff

Plenty of products, wide selection ranging from drug store to high end price range for your every beauty need. Staff are always so helpful. I've gotten color matched many times and have been helped when I needed a good product rec. Lani helped me this weekend and was so helpful and friendly. They frequently have good sales, and a point system if you're a member you earn cash back the more you spend. They even do hair here! Ulta has it all read more

EMILY is the best! If you need a great haircut, she is your woman! She is so kind and fun to be around. She really is super talented and will make you look amazing! She takes her time with you and is fabulous to work with. I highly recommended Emily! read more

I really like shopping at Ulta. I use to shop at Sephora but now I go to Ulta more since they have brands and regular stuff you can get at a pharmacy. I really like this location, staff are outstanding, they having things you need and there is lots of parking despite the area being super busy. Highly recommend and will definitely return read more

Lisa Marie Gonzales the most adorable, uplifting, breath of fresh air personality! She is the queen of making you look from 0 to 100! From fejá to BONITA! Over +10 years of professional makeup experience. She can do it all from natural to glam. Her blending technique in eyeshadows is like no otherDon't look like you fell on cake. If I may also mention, she has worked for high end makeup companies. You can also, find her at ULTA, Oxnard at The Collection at RiverPark Where she has talent that is VERY hard to find. Especially, here in Oxnard. This woman has the up most patience with hair and will give you what you want. Without making your hair look like everyone else's hair. She's is a true ARTIST! Go support her DREAM! You'll see her passion! Follow her right now and make all your beauty dreams come true. I may regret this post... then my hair girl will be too busy to book me. But, I promise you go book your hair and your face. You'll love yourself all over agin and feel like a QUEEN! ***this is not a paid advertisement*** Although, I'm so good it should be. https://instagram.com/lisamarieartistry?utm_medium=copy_link read more

I love ulta salon @ the Collection .. I have been going there for years -my stylist Emily is awesome ..... she does beautiful color and hair cuts. She is so nice and takes the time to really listen to exactly what you want -but also knows and adds her expertise.. you won't be disappointed! read more

To the very handsome and extremely talented makeup artist Kevin I can't thank you enough for making me feel soo pretty! everything about yesterday morning just made my year and I'm so grateful we crossed paths Keep doin your thang honeyy because you are again truly talented and I wish I could keep you in San Diego Blessings love read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Oxnard, California

The employees are so rude, don't offer help, and follow you around like you're stealing. I've never had a good experience at this Ulta.

I wish I could five 0 stars but I have to give 1 .Manager Penny is very rude and not inclusive also called to speak to a manager and she said there wasn't a manager on duty when she was the manager I don't appreciate being lied to. This location needs to do better and hire better management read more

I was greeted as soon as I walked in and when I asked the first associate with some help locating a vitamin c serum, Kevin went out of his way to show me what I was looking for and when it was not located he recommends 2 other ones and sampled them on my hand. He was knowledgeable about the product and paused in between to allow me see how the product worked on my hand. Really good experience. read more

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I went to the Oxnard ULTA location yesterday in search of some make up for a friends wedding. I was a little short on time, and when I went in Emily was able to help me find the perfect shade of foundation and helped me out quickly and efficiently. She did such an excellent job that I actually bought an additional product from her recommendation, and the lip gloss was as amazing as the foundation! If you are in a pinch and need anything, Emily is this best. read more

My husband and I were racially profiled by their security guard. Since we got there, he looked us up and down and gave us weird looks. I found it weird our paths kept crossing but didn't think much of it so I would just smile at him. After looking for about 20 minutes, deciding on a product just to find out they didn't have it in stock, we decided to leave. He gave us grief for not buying anything. As if anyone that enters the store is obligated to buy something. He made the shopping experience so unpleasant. As we were leaving, he also had issues with another interracial couple as they were leaving since they didn't purchase anything. My husband called to speak with the manager and report the incident. Apparently the other couple has a hx of stealing. So why let them in the store in the first place? We were told we would be given a follow up call and we have not heard anything. I really hope they do something about that security guard because no one should have to go through that. I hardly go to Ulta and after that incident, never again. I attached a photo of him watching us leave the parking read more

Ulta Beauty - Security guard that racially profiled us - Cosmetics & Beauty Supply Near Me - Oxnard, California

I came here because I had a recommendation for a hair product and I wanted to try it sooner than if I ordered it from somewhere online. They had two out of four of the things I wanted. Good, but of course I would have preferred to find all 4 things at once instead of getting some locally and some online. One of the missing items was a brand they carried, but didn't carry the product I was looking for and another was a brand that just wasn't carried at all. Still, good that they had some things I needed. Staff were basically helpful when I asked for assistance. No one went out of their way to help me but did answer my questions and pointed me in the right directions (mostly). Pricing was to be expected... Not cheap but I was satisfied with what I bought. Worked well for my hair. read more

First time coming here, hence the 3 star review but I wanted to publicly acknowledge the staff I entered during my first experience. I went there on a mission to get perfume and I wasn't able to find what I needed but I heard a friendly voice over in the make up section so I went and asked for help. The rep, Kevin, quickly offered assistance and when he didn't have the answer - he made sure to ask someone and get it for me. He was very thorough on his follow up to the point where I was waiting for bother after purchasing and he came back to make sure I didn't need further assistance; great customer service Kevin! Another gentleman named Steven was super helpful to my brother as well. He came with me looking for cologne and even though it looked like he was doing inventory - he stopped to assist and walked through each aisle offering favorites, must haves, and best sellers. Definitely got a good vibe from this man. Lastly, Angela, the lead cashier was super patient with me as I checked out. Like I said, it was my first time so I was jacking up with signing in to my account and requesting certain discounts I had seen previously (hence my visit). Even with a long (and growing) line, she took her time, didn't rush me, and didn't seem agitated in the slightest. To these three - thank you ; I have a feeling I'll be visiting more and will change my review to a higher one! read more

Stopped by to pick up a couple of items. Not a single item was on shelves. These are popular items that have always been easy to find in other stores. To make matters worse, I couldn't get anyone to help. I asked three people for help. Two told me they were busy and the third actually looked at me and then walked away (all I'd said was a polite "Excuse me..."). One of the worst retail stores I've ever seen. read more

Went 30min before closing. Amanda was Soo helpful in finding the correct color for my concealer. She tried two different colors on my skin. She made my shopping experience so fast & easy. I appreciate her very much read more

Went into Ulta for makeup. I must admit the make up artist was wonderful and helped tremendously. But wait, then I went to the cashier and she rang me up. My Ulta (rewards card, not credit) Wouldn't go through, so the cashier offered to issue a new one. Low and behold, she processed a credit application without my consent... I am in the middle of a home purchase and cannot have any inquiries thru escrow, but no choice now and will have to explain it away due to the sales practice that are taught to receive bonus'S. When I called to ask for the reversal of the inquiry, they put me on hold and never came back.(3 Times). I immediately filed with the FTC fraud complaint dept and they will investigate. Lawyer is next... Its basically fraud according to the FTC Be aware at the counter...during check out.... read more

I have been seeing Angie for almost a year. She is a breath of fresh air, always a smile and a kind word. I never understood how hair stylist keep track of things that you talk about but I feel like Angie picks up where ever we left off. Not only is she super friendly but she does an amazing job with my color and cuts. I've been coloring my hair for over 30 years, so I have A LOT of experience in the chair and can tell you that she knows her stuff when it comes to color. Her level of of experience is also demonstrated when other stylists consult with her regarding the mixing ratios they use. She often has other clients at the same time but she always makes you feel like you are her only client; juggling her assistants/trainees like a pro! I highly recommend Angie for all your haircare needs. read more