Really disappointed in this place. I used to loyally go here all the time for a variety of…read moreservices. Well, unfortunately during one of their "sales" I had fell victim to the alluring scam of buying a whole vial of filler ($700!) in advance for a small discounted price. Well, life happens. Due to medical reasons along with moving states, I no longer opt to get filler and I am physically unable to get there. They will not give me my money back. No "fault" of their own... "policies" etc... However, as a small business owner myself, unique situations have to be considered. If a customer literally moved states and could not medically get said procedure anymore, I would personally give them their money back. Especially for such a significant amount of money... I feel like I just got robbed. Sad to leave this place a negative review but even sadder to see their lack of humanity given certain circumstances.

Never been to a spa type business and didn't know what to expect . They are very attentive and…read moreprofessional . I'm only getting the vitamin drip not interested in body appearance enhancements . The massage chairs make getting an I.V. a relaxing experience . The provided mood music is okay but next time I will bring headphones and stream from my phone . I did feel safe and well looked after but I think there should be a call button just for any unforseen issue that might arise . The vitamin bag can be custom mixed for your health needs . Prices differ as more complex additions are mixed in .

I have had 4 sessions at Milan and have seen drastic results!!! The staff is wonderful! They are…read morealways friendly, helpful, informative and professional! The center is always clean and well maintained. Susy was amazing at explaining the different packages and areas of treatment. Brittany and Jacklyn have performed my sessions and they are very friendly, easy to talk with and make me feel comfortable! 10/10 I would recommend!

love the service and quality of care ! Will keep coming to…read morethis location and definitely will be adding on my packages

Had an appointment at 1:50 pm, called to say I'll be four minutes late, no answer, walk in and said…read moreI'd have to come back at 3pm. The front desk lady said she was in another room and couldn't answer the phone. Sadly, go somewhere else. Their customer service sucks I called the number you provided and was told there was nothing they could do other than share my feedback with the office. I understand being late can be an issue, but I was only a few minutes behind schedule and tried calling ahead several times with no answer. Being turned away and asked to come back later felt disappointing, especially since I made an effort to communicate. I appreciate the response, but unfortunately the outcome was exactly the same, so my experience and opinion of how the situation was handled haven't changed. You need to update your policy and actually have it advertised for your paying customers. The text saying please arrive 5 mins early for your appointment isn't enough. Have a clear message regarding if grace periods exist and how long.

I had a very upsetting experience at Milan Laser in Schererville, Indiana, and based on how I was…read moretreated, I would not recommend this location to people of color or to anyone who cares about respectful, non-discriminatory customer service. I arrived early for my 12:50 appointment and the manager, a white woman whose name I do not know, did not acknowledge me when I walked in because she was on the phone. After she finally spoke to me, I began asking a simple question about whether Lindsay, the regional manager, could contact me. While I was still speaking, a white woman walked in and the manager completely cut me off to help her instead. She immediately turned her full attention to that customer, spoke warmly to her, and even took her early for a later consultation, while I was left sitting there. When I pointed out that I had been speaking first and wanted to finish my question, the manager became combative and kept falsely claiming I was asking for "personal information," which was not true. I was simply asking whether she could have Lindsay contact me. She then started saying I had to wait for HR, which made no sense and felt like a tactic to avoid helping me. As a Black woman, I left feeling singled out, stereotyped, and treated differently. The difference in how I was treated compared to the white customer was very noticeable. I also have concerns about scheduling, because since a newly hired Black technician started, I have repeatedly been scheduled with her, even though I previously had a different technician and asked about returning to her. I was told scheduling is "random," but it does not feel random based on my experience. I paid in full, and instead of feeling valued as a customer, I left feeling disrespected and uncomfortable. Based on my experience, I would not recommend this location to people of color or to anyone who takes discrimination seriously. If you are a person of color, or if respectful and fair treatment matters to you, I would think twice before coming here.

This place is awesome, I visited for several treatments 5 years ago and I'm back to do maintenance…read more As a returning customer, I stronger recommend their laser treatment.

Briana was my tech for my laser chin removal. It was my first time getting laser treatment. She…read moreexplained everything very thoroughly. My results were amazing after only three treatments. I was nervous about scarring. I did not experience any.

As a current client, I have to say that making my first appointment was the best decision I've ever…read moremade. I've had a major issue with facial hair for years and had laser treatments in the past (with a different facility) assuming that was permanent only to see it truly was not. My initial consult with Midwest was very informative, Janice is extremely knowledgeable and taught me so much about why my hair growth was not improving. I've had 5 sessions and have seen so much IMPROVEMENT! For the first time in years, hairs that have been removed have NOT grown back and I actually feel comfortable now. The first few sessions were the hardest because I had to let the growth show so Janice can see what needed to be removed but now seeing the results, I understand the process. I HIGHLY recommend anyone looking for a permanent solution to see Janice, she is very nice, honest about results and punctual!

I had electrolysis 10+ years ago and it was only eh. It took a long time for ok results. I've gone…read moreto Janice 3x so far and I'm thrilled. Not only is she very nice, she is very knowledgeable and answers all of your questions. I'm very happy with her and her service, you couldn't find anyone better!!

Dolores knows her business... very professional. She thoroughly explained the microblading removal…read moreprocess.

Clean, professional, and overall a great experience! If you need tattoo removal I *HIGHLY*…read morerecommend this place!

I'm hoping that by writing this review, I can spare somebody the trauma that I went through trying…read moreto heal my acne scars! In the beginning, I had SEVERE deep acne scars. It got so bad that I didn't even feel comfortable leaving my house. I have probably been to every establishment that offers these types of services in the Chicago suburbs. I didn't realize it was such a cut throat industry! I feel like I have been hustled to the extreme! I wish it didn't take me as long as it did to find this establishment. They prioritize results over sales. From the beginning, Rebecca was transparent and felt that it was very important that I understood everything that we were doing, and, why. I'm only half way through my micro needling package! (They offer great deals on packages) My skin looks SO MUCH better and I have hope, again. Thank you, Rebecca!!!!

Don't do your laser hair removal here after paying 4600$ they don't have lifetime laser guaranteed…read moreall the other places in the area after 10 sessions u get life time guaranteed laser removal, even if u came back after years, this place doesn't, I had hair still coming out since my session number 6 I started telling them the hair still thick and a lot of patches terry kept saying it's ok don't worry if needed we can give u extra sessions for 250$ each then she did one session and increased the temperature of the machine instead of using 7/8 setting she start using 9/10 terry herself did this session and the machine kept overheating and shutting down that's when I realized she's not using the proper temperature that my body needs, when I told her about it she said it's my fault because I booked full body treatments ( not her machine broken and can't handle the work) and after me doing 4 extra sessions and paying 250$ each , then I told her I can't keep paying and the hair still growing she started asking me to not shave and come over so she can see how bad my hair is which I did MANY TIMES but Everytime i come without shaving she's not at work or had a doctor appointment or busy( then Tessa took photos of my body and the hair to show her) , and decided we will be doing spot treatment for free until I get the result I wanted and paid for, but today she was very rude treating me like I am stealing from her and said we are done and she refused to keep talking to me and said she's busy walked away when I was talking to her, just don't believe the lie reviews when I first came her she asked me for 5star review before even I get my laser and I told her I will give u the review after I finish my treatment, don't come here for laser waste your money and time go to a place gives u contract and guaranteed lifetime hair gone if u needed more treatment, don't do my mistake and start with a full body just start with one area if u still going to use this place or any other place UPDATE : after me sharing this review terry cancelled my appointment without contacting me and when I start calling them they picked up after 10 phone calls and she said she cancelled it because of my review and hung up on my face, that's when I start calling again until they answered she threatened me with the police and if I want to get half my money I have to take down my review which I refused because it's what I've to go through wasted my money and one year getting laser treatment, plus she claims my photo is old when in fact she have more photos of the hair on my body after I finished my package and the extra 4 sessions that I paid 250$ for.

I've been going to Kiss for about 2 years for dysport. I always go to Ashley S and she's amazing!…read moreShe's super knowledgeable about all of the services and anytime I am interested in another area of my skin or face. She always has the best recommendations on treatments. I always feel flawless and beautiful after all of my appointments with Ashley. The spa is so adorable and front desk staff are sweet and welcoming. I would highly recommend booking you skincare and Botox appointments! I also want to add the staff are constantly attending conferences and trainings for new technologies and treatments. They are up to date with the latest trends and forever finding ways to keep our skin beautiful

0 stars. I had an absolutely horrible experience at this med spa and would never recommend it to…read moreanyone. Immediately after being injected with lip dissolver, not only did my lips swell to a frightening size, but my entire face swelled up. The reaction was so severe it bordered on anaphylactic shock. A week later, I broke out in hives that lasted for over nine weeks. On top of that, I experienced symptoms resembling Bell's palsy. Because of this, I had to take time off both work and school while I saw multiple doctors, got bloodwork done, and even visited an allergist. Other reputable med spa providers I consulted with were shocked when I mentioned the business name. Multiple people instantly replied with, "Oh, Kim Burke." Each of them warned me that she has a bad reputation, with consistent feedback being that her customer service is awful and that she only cares about money, not her patients' wellbeing. Several providers suggested my reaction could have been due to the product being mixed improperly, injected incorrectly, being from a bad batch, expired product, or even something as serious as a dirty needle. When I requested a refund, Kim Burke completely dismissed me, refused to take responsibility, she stopped answering my phone calls and claimed none of my reactions were connected to the injection--even though the swelling and dangerous side effects started immediately after treatment. She even tried to blame it on "bee stings." For the record, I got allergy tested during this nightmare, and I'm not allergic to bees. Another provider asked if this med spa had the vial tested at a lab (which they are supposed to do if something is reported), but I was never informed of any testing or follow-up whatsoever. This entire ordeal has been traumatic, stressful, and unsafe. The dissolver clearly didn't work, and I suffered serious health consequences as a result. The way I was treated afterward makes it even worse. Kim Burke is a poor representation of professionalism or empathy and absolutely cannot take responsibility for her mistakes. This business is careless, dismissive, and dangerous. Please save yourself the hassle and time and DO NOT GO HERE. They should not be practicing. Terrible place.