I successfully purchased two Bourgeois Touchstone Signature Guitars, the OM and the D, through mail order from The Fretted Buffalo. Matt and Bill provided exceptional support, ensuring a smooth transaction by offering a return option with discounted shipping rates. Both guitars arrived in pristine condition, expertly set up and ready for play. I am delighted with my purchase and plan to keep both guitars. I highly recommend The Fretted Buffalo and would gladly do business with them again. - Tom read more

I made an online purchase from them. I was literally just collecting data for a purchase sometime in the future. They had one gorgeous blonde Bourgeois F mandolin. The price was already good, though probably outside my range. I had been looking at Eastmans but my shop doesn't carry the Bourgeois line. Owner Bill, without prompting, gave me on out-the-door number that was minimally higher than the Eastman I would have settled for. They wanted my business. They made it affordable, and I got the instrument I really wanted. read more

Great interactions with Bill, who is the Owner. Not only do they have a stellar collection of fine guitars, the service level is outstanding. I bought my bucket list Lowden direct from Bill, and it is one incredible guitar.... Recommended! read more

Truly a great guitar shop! I recently purchased a Boucher 6 string from these folks - truly superb customer service from both Matt and Bill (the owner). They were very generous with their return policy (which was not needed) but they wanted to make certain I loved the guitar. The guitar was the best set-up guitar from the start that I have ever purchased (too many to remember!) - whether that is the manufacturer or the shop - I'll credit both! But the real test is if there is a problem, how is it taken care of? Well, I had an issue, I emailed Bill and got a call within 15 minutes of the store being opened. 24 hours later the issue was taken care of to my complete satisfaction. This is a top notch shop, I'd buy from them again with no hesitation! read more

The Fretted Buffalo is an absolute gem of a store. The owner Bill was extremely helpful and pleasant to deal with. I ended up getting a beautiful guitar under budget and would highly recommend any guitar player check them out, just looking at the inventory is worth a visit. Thank you Bill, for the service and the old local stories. AJ read more

I had a great experience purchasing a guitar from The Fretted Buffalo. I contacted the owner, Bill, several times before visiting the store and he was very helpful and responsive. The service at the store was great and the selection of hard to find high quality guitars is fantastic. read more

I'd like to give the highest recommendation for Bill and his shop The Fretted Buffalo. Very helpful, knowledgable and friendly. He really helped me with lots of info and logistical efforts to help me acquire my dream guitar - Avalon A3-330. I live in a very rural area, far from any decent guitar stores so had to do a lot of research as I wasn't going to be able to try before buying. Based owning and playing many guitars over the years I knew the basic parameters of what I wanted, but didn't know about Avalon. After several emails, phone calls etc, Bill gave me the time to do my own investigations and contemplations before I pulled the trigger. Then he helped find the best way to get the guitar me. Thanks Bill ! read more

Wow! If you play steel string acoustic guitar you will be in heaven in this shop. I'm a fingerstyle guitar player and was introduced to the world of hand-made/small builder guitars when The Fretted Buffalo opened a few months ago. I had been looking to make an investment in a high quality instrument and was thinking about a nice Martin, Taylor, or Maton. The owner, Bill, is a dealer for Bourgeois, Huss and Dalton, Furch, and Avalon. I wasn't familiar with these boutique luthiers and was impressed with all of them. It's a cozy atmosphere in the shop and Bill could not be more welcoming. He was patient with me as I tried half the guitars in the store over three separate visits. He never rushed me and wasn't trying to sell me the most expensive instrument on the wall. He is super knowledgeable about his products and educated me on the designs of the guitars including body shape, woods, construction styles, etc. I don't know a lot about how guitars are built to sound one way or the other but the information he gave me turned out to be surprisingly useful when I started really researching various luthiers and started comparing the small producers to the big companies. I ended up buying a Huss and Dalton T-0014 and could not be happier with it. The tone is so rich! Bill was awesome throughout the whole process and even went so far as to contact Huss and Dalton directly for their opinion on installing a pickup that would sound good plugged in without compromising the acoustic tone. If you are looking for a high quality acoustic guitar this is a shop worth traveling to. If you're not familiar with non-factory made guitars I would recommend bringing your guitar and comparing the sound back to back with some of what Bill's got in stock because you might be surprised at the difference in tone. Could not recommend The Fretted Buffalo more highly! read more

Bill at the Fretted Buffalo was wonderful to interact with and answered all my questions and offered a very reasonable price on my eventual purchase. Shipping was quick and item was received as described. If you are looking for a top-notch acoustic guitar at a great price, make sure to check out the Fretted Buffalo! read more

Recently purchased an wonderful Bourgeois L-dbo from Fretted Buffalo and I could not be happier with this guitar. Bill is very knowledgeable about his unique selection of high end guitars and he even took the time chat on the phone and answer all of my questions in great detail. Shipping was fast, professionally packaged and the guitar was exactly how Bill described. I would highly recommend checking out Fretted Buffalo. Thanks again Bill, looking forward to doing more business with you in the future! read more