Brought the kiddos in for the buying of the first pair of Docs moment and was super impressed by…read morehow great the staff was with them. Once the staff realized this was their first pair of docs, they did an awesome job of breaking down the different styles and fits and answering all of the questions. Kiddo #1 found the docs they wanted in about 2 minutes and was good. Kiddo #2 took quite a bit of time deciding which pair they wanted and had a bit of trouble finding the right fit. The staff was extremely patient and we never felt rushed. It was a great experience for all of us and the kiddos love their Docs.

The customer service they provided was impeccable. I found the boots I was looking for. I tried on…read moreat least six different sizes and widths. The store looked amazing and their employees are top notch! Great selection of shoes and boots.

This is a great store - the courteous and kind workers always make it a great experience! I called…read moreas I knew I was going to be in the area on a specific day for an in store pickup and the worker was SO quick to help out and everything was sorted for a pickup on the requested day .. mind you during a sale!! They're busy! Appreciate the help so much and the offer to "rush" the processing for pickup. And love my shoes! Thank you!

Truly a fantastical experience made exceptional entirely by the employees! The store's whimsical…read morewindow art caught my girlfriend's eye, and the iconic Fluevog brand drew us in. What kept us enraptured by a personalized shopping journey was Roland, who shared his history with the brand and favorite styles so openly. He catered to our individual concerns about fit and was honest about which shoes might work best. He invited us to try out a few pairs even after we admitted we couldn't commit to purchasing that day. On our way out he even gifted us with some free Fluevog souvenirs. Absolutely above and beyond the call of duty as a footwear wizard. Thank you Roland, for an unforgettable experience!

Finally, they opened this store in seattle. The most comfortable and fashionable flats I have ever…read moretried. I have been trying them out online, happy that there is a store in the vicinity where I can go and try them out. The staff are nice and helpful. The store is in the university village, so plenty of parking available. Highly recommend this place, you won't be disappointed. UPDATE - have visited this store since it's opened, and I always had a great experience, the staff was very helpful and friendly.

Great service selection is amazing!! Value is high ! Nice place and nice people too!read more

Missed opportunity. I was expecting more. More history, more shoes, more experience. They had two…read moretreadmills and a handful of shoes to try on. Nothing really special, not what I would have expected from what use to be one of my favorite running shoes.

I purchase all my sneakers from Brooks Trailhead. Only place I can grab a wide shoe for my feet…read more Not every shoes is available in wider sizes which is a bummer cause I'd really love some of the cool colors or the speciality design they bring out. I mean who doesn't want a Christmas shoe that fits for the holidays. But the staff really works hard to fit you with the appropriate shoe when I come into the store. Now the staff will also check upcoming releases for you and place an order. I've done a number of occasions and maybe you'll wait 2 weeks at best. When shoes arrive you get a nice courteous call and text indication shoes are ready for pick up. Now that's customer service in my opinion. I'd say for a shoe company that delivers shoes that fit and excellent customer service you're giving me total value for what I pay for the shoes. Will see you soon for another pair.

Stopped in for some boots to replace ones that were falling apart. Anita, who I think was a manager…read morewas friendly and helpful. She walked with me and even recommended some different styles that would better suit my needs. It's nice to have employees so knowledgeable about their customers you get the full service treatment here that's for sure. I was even shown a foot bone model while she talked about the pain I'm experiencing to help me understand. my mind is blown, didn't think I'd get so much info on my lunch break lol.

wonderful experience could not have better. so much knowledge and products learned so much. Can't…read morewait to come back.

I've been coming here for years, but this was my second visit in less than a month. A couple of…read moreweeks ago, I bought a pair of shoes along with custom insoles. They were definitely more expensive than what I could have found elsewhere, but I've always felt this place stands behind what they sell, so I didn't mind paying a little more. During that visit I also signed up for the VIP membership. For what it costs, the benefits seemed like a no-brainer, especially the 90-day return policy. After wearing the shoes for a while, though, I realized they just weren't the right fit for me. On top of that, the custom insoles had started squeaking every time I walked, which became impossible to ignore. I went back today expecting to return everything and maybe try something else. Instead, I met Yella. She never made me feel like I was inconveniencing her. Before talking about a return, she wanted to understand what wasn't working. She tried a few adjustments, asked questions, and then said something I honestly don't hear very often anymore: "What do you want to do?" It wasn't just something she said because she had to. She genuinely wanted to help me find the best solution. From there, the whole experience went to another level. She had me take off my shoes and socks, put me on a treadmill, and recorded how I walked and jogged. Then we moved over to another station where different sensors measured my feet from every angle. Finally, she showed me a detailed report on the screen explaining how my feet move, where the pressure points are, and why the original shoes weren't working as well as they should. I learned more about my feet in 20 minutes than I have in my entire life. The funny part is that I walked in planning to return roughly $400 worth of shoes and insoles. Instead, I walked out happy--and with another pair of shoes. The pair Yella recommended, along with the fitting technology, felt right the moment I put them on. Good products are easy to find. People like Yella are much harder to find. She turned what I expected to be a return into one of the best customer service experiences I've had in a long time. That's exactly why I'll keep coming back.

Came to buy runners, walked to the back past the staff talking amongst themselves on the running…read moremachines. Browsed for about 5 minutes with no one caring to offer assistance. Very awkward experience for a specialty running store, didn't feel like I should have to be the one to approach the staff who aren't busy to ask if they can assist. Was able to get runners elsewhere.

Really good selection of men's basics. Their house line of 14th and Union, Zella, and Abound to…read morename a few are always very stylish and affordable. This location had a nice mix of low to mid range blazers for under $100. I appreciate being able to go here in a pinch for a button up and dress shoes. I wish there was a better selection of ties and pocket squares and watches. Service is a little sporadic and I have to seek out assistance. Staff work hard and I see that they are often slammed. The cashiers seemed the most slammed with returns and ringing up. Nonetheless, a really good rack location.

I stepped in someone's reekin pee while trying to buy shoes. It had seeped into the dark carpet so…read moreit was visually undetectable.The aisle was 7.5 women's. I hobbled to the front holding my one sock, bought new socks and tried to go back in and buy shoes. I asked if a discount was possible for this crazy experience (it wasn't possible, the big boss wasn't in to give their say) but after all was said and done I was too grossed out to go through with the purchase. I've shopped here many times and me and my whole family have been fans of Nordstrom and this is the first time I've had such a freaky and disgusting experience here. Manager Ingrid assured they had cleaned the aisle yesterday, and the other staff were polite and understanding but this kind of thing isn't really a forseable issue that they could do anything about. After speaking with them they blocked off the whole aisle with caution wet floor signs.

I came here when they first opened and got s mackinaw vest and a custom made tote that was gifted…read more I met Joey who is GREAT. He walked me through a CC Filson chore jacket and over the years he was a go to in anything Filson related. Jeremiah was also a go to for my winter needs. The knowledge of the craftsmanship and durability is unparalleled. Every staff that I chatted with including at the outlet are passionate and knowledgeable. It's nice to hear that many staff have put their clothing through the wringer and can share the story of the garment aged. Value, is paying for quality. I am friends with the Freeman owners and it made me happy to see the collaboration. I will have to say that the Filson brand is unfailing. It's unfortunate that Eddie Bauer and other outdoor brands just don't match. I wish post pandemic that many of the products weren't outsourced. I get it. Quality wise Filson is one of the best out there if not the best.

If you're looking for excellent outdoor wear, this is one of your best options in Ballard.read more