The owner, Linda treats senior citizens really bad. She has no compassion or empathy. She tows cars…read moreif she doesnt recognize them, its really sad the way she makes it an awful place to live. The parking lot floods and ruins cars too... The amenities arent worth the price or headache of parking.

We have lived at Parkside Estates for 2 years. When we first looked at the place, Linda was…read moreamazing, super quick at responding to questions, and incredibly helpful! She is strict but I feel that it is actually a very refreshing and great thing to have because we knew and felt that the property was kept up well and that we would be heard and taken of very well too. The tenants are her NUMBER ONE PRIORITY! Living here has been great. We have never really had any problems with our unit and any problems we bring to Linda are usually fixed within a 24-hour period. Communication with her is fantastic, and she is always available to listen to our concerns! She is also ALWAYS so warm and fantastic with my 2 kids even when they pester me to visit her office every time we walk past it! She is always willing to put aside time for YOU. If not for the fact that our family is simply getting just too big for the units they offer here, we would probably have continued to stay on. We will truly miss the amazing tenant care and service we have received at Parkside over the last 2 years. We are really going to miss living here. I would HIGHLY recommend this apartment complex to anyone looking for 1 or 2 BR apartments. Prices are very reasonable, staff are amazing, and people are pretty friendly around here too. 5 stars for sure!

We have worked with Cary for 9 years. Highly recommend. She is friendly and very helpfulread more

Joyce in the office is the first one that you will probably meet. She is the most caring and…read morewonderful person that you would ever want to meet and she will make you feel very welcome and right at home! She is quite a lady!

I am writing this review about a week after we moved into the Monroe apartments. The application…read moreprocess was pretty easy; Gil and company did a great job walking us through the process and answering questions we had. While we were filing out the condition paperwork and inspecting the property our first day with the keys, we found some issues, when we turned the paperwork in, maintenance was in the apartment the next day getting these issues fixed. Gil mad sure to follow up with us to ensure that things had been taken care of to our satisfaction. It really seems like Gil is working hard and doing a really nice job, he certainly seems to genuinely care that expectations are met and exceeded where possible. It's been a great experience thus far.

1/10 do not recommend. The one star is because of the quiet nature of the area. Oh let's not…read moreforget the fancy Tv they put outside that tenants haven't had access to. That they are making tenants now pay for, as the water bill goes up in the summer time for pool. Foundation issues sidewalks flooded leave out your home and have to make a choice step in Dog poop or walk in massive water puddle. outdated cabinets all over the unit unless you opt into what they call a "premium " and that's just cheap cabinet's painted over. They show you staged units with up to date appliances and in unit apartments when you agree to sign the lease they put you in something totally different. The staged units are always on the right side of the leasing office. They put your washer and dryer in a space where you would have to close that door in order to open your refrigerator.Dishwashers don't work they fill up with water when it rains leaving a standing water scent. the floors under the kitchen sink are caved in because the pipes just come off your sink. leaving water everywher. Tenants homes have flooded with raw sewage.Maintenance comes to try and rectify the situation plumbers, carpet cleaners running industrial fans in your unit on your electricity the management won't compensate you. They run up your bills and if you don't pay their rent because you have had to cover deductibles they issue you a 5/30 day notice. and a late fee having no compassion after your unit and personal items have been destroyed. Lets not forget the ant and spider issues birds that have made a nest outside the build leaving holes and the squirrels who have also made a home you can hear them in the walls and don't let a rodent die in the walls or the astrolabe the units smelling for days. Bathroom cabinet s falling apart, toilet paper holder doesn't fit the hardware, chips of the would from under the sink fall off frequently. Kitchen cabinets Are cheap bottom of the drawers fall out when you open it. Where the pipes are under the sink fall off, big old holes around the pipes leaving access for rodents to invade and eat holes in your food. when you reach out about it the place sticky traps and never return to check on them but don't fix the problem nor repair the hole. Patio doors are outdated and off track. Locks on them don't work. Oh now they want to issue a 5 day notice and a 1,029 every time you are late past the 5 days even if it is just 1 day past due on top of the late fee. when you send them emails about your issue they never respond on a good day they will call you back so there is no record that they even spoke to you about anything. They go in and make adjustments to your account at their leisure. When you ask about it they act as if it's normal.

We moved here in August. A few things needed to be done, our maintenance requests were done in a…read moretimely manner, considering this is a very big complex. Great communication from the office through emails.

I lived at this apartment community from September 2023 through June 2026. My experience included…read moreongoing maintenance problems, inconsistent communication, and concerning billing and lease enforcement practices that escalated over time. From move-in, I experienced multiple unresolved maintenance issues including roach sightings in the unit, recurring mold in the bathroom, and persistent electrical issues such as flickering lights and intermittent outages affecting kitchen outlets. These electrical issues were repeatedly reported and marked as "completed," but problems continued over time. In addition, during January 2024, the heating system in my apartment was not functioning properly during extremely cold weather. Despite submitting multiple maintenance requests and having staff come out on more than one occasion, the issue was not effectively resolved at the time. My household had to rely on multiple layers of clothing and heated blankets to tolerate the indoor temperature. I am also including photo documentation showing ice forming on an interior bedroom wall, which reflects the severity of the heating issue during that period. The oven was defective from the beginning of my tenancy (burning/uneven cooking) and remained unresolved despite multiple service requests starting in 2023. It was ultimately replaced only in mid-2025, after repeated complaints and escalation. I also dealt with ongoing noise disturbances from upstairs neighbors (constant running/jumping at all hours) and cigarette smoke entering hallways from neighboring units, which significantly impacted livability. These issues required repeated reporting and were not consistently resolved in a lasting way. A major concern involved billing and lease enforcement practices, particularly related to NSF (non-sufficient funds) payments. When a payment was returned, I was charged both an NSF fee AND a separate late rent fee, and then required to pay exclusively via cashier's check or money order for a set period. In practice, this created a situation where a single banking issue triggered multiple fees and payment restrictions, even after the rent and associated fees were fully paid. This policy was not clearly explained in advance in a transparent way and felt overly restrictive in effect, even after the original issue had been resolved. I also experienced utility billing confusion and inconsistencies, which were difficult to reconcile month to month and lacked clear explanation. Communication with management was often formal but not resolution-driven. Many issues were referenced as "closed" or "resolved" in the system while the actual problems persisted, requiring repeated follow-up to receive any meaningful resolution. While some maintenance actions were eventually completed (including oven replacement and selected repairs), these occurred only after extended delays and multiple escalations. Importantly, the location itself was also a concern due to ongoing safety issues in the surrounding area, including high crime conditions, which impacted my overall sense of security living at the property. On May 29, 2026, I received notice that my lease would not be renewed for the next term. While I was already preparing to move out, the timing followed a period in which I had consistently raised concerns about maintenance issues, billing practices, and communication problems. Overall, my experience was marked by recurring unresolved maintenance issues, inconsistent enforcement of policies, and financial practices that felt overly restrictive toward tenants, along with concerns about safety in the surrounding area.

There is nothing Luxury about these apartments. Do not be fooled by the name. We have encountered…read morenothing but issue after issue... somethings have been resolved other have not after month and month of broken promises. We are making due because we have no choice right now. Right after we moved in the prices for an apartment our size went up by like $400. It's sad because the office staff are all nice. Too bad the apartments have not been kept well. They do everything as cheap as possible. They used a cheap latex paint to paint the bathrooms and every time we shower it bubbles up.. some areas have peeled of. Do not be attracted to the fact that there is a workout room... the majority of the equipment and machines are broken. The people in our building are nice, so we are definitely grateful for that. It could be worse, but it could also be so much better.

Where do I start, on how shitty this complex is. For starters when I first moved in I noticed a…read moresquirrel in a cage, and I called the office right away. They told me they would handle it. A few days later the squirrel was still in said cage, but unfortunately the squirrel is now dead. I then called again and let me know, they didn't seem to care. Also when we were first moving in they told us we would have air con in every room. We do not. Also for a few months straight they somehow confused our water and rent bills when we paid them. Although whenever they were each paid we would name what they were for. Their answer to what could fix it? They told us " You should just pay directly to the water company so WE don't mix it up again" or how about you figure out what the hell you're doing. They then changed companies without informing anyone, and when I tell you this new company is probably 10 times worse, I'm not even joking. The office staff has no idea what they're doing. Every time I call and ask a question they don't have the answer. We've had hornets all over our balcony and they still haven't done anything about it. Our washer and dryer have also broken twice now and they're refusing to give us new ones. The washer also leaked to the downstairs neighbors and just patched up the hole. Another thing we noticed about our "luxury" apartment is that there's a HUGE whole underneath the carpet in the hallway . Someone could very easily trip over, the blinds are so cheap, I can't even have my air on without them falling off. They literally take almost 2 weeks to " fix anything. Our dishwasher was broken and it took me calling for almost 2 weeks straight for them to finally get off their asses and fix it. Since day one of moving here our kitchen faucet has been leaking. They told my roommate " unless it becomes an emergency we won't fix it" I'm sorry isn't it your job to fix things that are broken? I had also put in a work order for the showerhead because it came undone, and it took them over a week to fix it. When they "fix" things they just cover it up with spackle and tons of paint. Which doesn't really fix anything. The also have a dog park, but the dog park is full of dog poop that people don't pick up. Also almost all the doors leading the park are broken, and your dog could easily get out. How they're raising their prices so much is beyond me. Almost everything in this place is probably 20 years old, they're super outdated and need a major facelift. If you were smart you would not move here.

I just moved-in and outside of the usual painful and horrendous moving process that utterly murders…read moremy back (I have too many heavy things lol) the experience has been amazing! ( Potentially Relevant Data: Move-in Date: 03/01/2025 Move-in Finished: 03/06/2025 Pathing: Concrete stairs with railways (no elevators) Car Lot: Excess parking + Handicap Reservations Add-Ons: Private Garage/Storage Space Local: Walking proximity to nearby restaurants, grocery stores, entertainment, emergency services, etc. Factors Relevant To Personal Experience: Floor Elevation: Three (3) Building Identifier: "West" Age: 22 Tenant Count: One (1) Tenant Additions: Not bringing any pets ) - Solid rent that does not deviate based on the date of your move (like moving-in in January vs March, some other places will charge more or less depending on the exact date you move-in, and how long you choose to make your lease; Willows of Wheaton does not do that, and appears, at least to my current knowledge, to potentially only offer 12 month leases, which is perfect for me). - Super responsive maintenance, as I unfortunately had already needed to ask for them due to a small issue with the bedroom door not closing and the HVAC system making a weird noise that were both resolved within 24 hours! - Wonderful leasing office staff; they may have more than one person working the leasing office, but I only ever interacted with Lauren, and she is so amazing, super nice, and unbelievably helpful, accommodating, and relatable in any given conversation. I cannot thank her enough for all her help answering questions and getting stuff figured out in general. - The entire complex appears to be a super laid back, quite environment that has a foot of concrete in between each floor, so if you have someone above you, you don't need to worry about any noise they might be making, as you will likely not hear it (though I confess that I am currently on level 3, so I cannot vouch for this fact with 100% certainty, but it was something I asked Lauren about because I didn't want anyone to be bothered by me just walking around in my own place, and at my previous apartment complex, I had someone above me and I could hear every foot step they made lol). - My balcony (medium sized, and is made of concrete, and is designed in such a way so that you generally have privacy from your neighbors) currently faces the woods, so it's a perfect view with a super soft and quiet scenery that will only grow more pleasant when the leaves start to grow back over the next couple months as the spring season begins (I didn't really feel comfortable using my balcony at my last apartment complex because the balcony was made of wood instead of concrete, was semi-small, and I was on the second floor facing the parking lot, so everyone could see me as I sat outside on said balcony, and I just didn't really feel at ease using it). - If your apartment is on level 3, you will have raised ceilings. Overall, I have been having a great experience, and am so thankful for Lauren and the Willows of Wheaton's maintenance team who have both been amazing at their crafts. Can't go wrong with this place.

Great apartments, great management, great maintenance. We've had the best experiences since living…read morehere. Highly recommend.

Great schools, nice/quiet environment..The new staff are friendly and accommodating. Onsite…read moreactivities, Ged testing, after school child care services and more. Ive been a resident for 10 years.

New staff is amazing and cleaning up the property. Raquel, Nicole, and Yoomi are great and very…read morehelpful. I had an offer from another apartment which had more amenities but I decided to stay with Villagebrook because the staff is that amazing. I've seen a lot of managers and team members walk in and out of Villagebrook and this is by far the best team that has come in and stayed. They are very nice and will always listen to you about anything and they help the best that they can with any issues that I have. They are always here for us and the maintenance team does the repairs in a timely fashion. I couldn't ask for a better team and I'm very happy at Villagebrook.

I wrote a positive review back in 02/25 but am quickly changing it. I have since moved out of…read moreRoselle Station Apts, and I couldn't run fast enough. STAY AWAY!!! There are absolutely NO amenities, no parking, nothing!! You have to pay extra to park, and there is no guest parking or overnight parking. If you park on the street, you will have get a parking ticket ($35) a pop. If you complain about the parking, they'll tell you to park at the train station and walk 2 blocks in the winter or with groceries. LOL- a complete joke! If you get a garage spot, be prepared to pay $150 extra a month. Chris, the maintenance guy I gushed about previously, was gone. In one year, I saw 2-3 different property managers and several maintenance people. There is no-one on site ever, so if you have an emergency, good luck getting a hold of a live person. No-one ever answers their phone. Everything is new and looks nice, but the material is cheap and breaks easily. also, things are not installed properly and break all the time. No elevators, steep back stairs that are dangerous and absolutely no parking for residents or visitors unless you pay extra. ZERO STARS!!!!!! DO NOT RENT HERE!!!

Beautiful place to live! The community is friendly and safe. Chris in Building Maintenance is…read moreexcellent, and very responsive. He is very knowledgeable, and takes pride in his deliverables. A reliable building Maintenance is very important to me when selecting my space.