Lipstick on a pig. Cons: 1. No signage outside the building at all you enter through a coffee shop. 2. Hope you don't need lights the room has 3 lights and only 1 working. 3. Sinks hardly drain at all. You can't run water to shave. 4. Halls are just gross. Whoever decided flat paint in a common are is a moron. 5. Room is not clean. Build up on the tiles. 6. Mattress feels like a $200 Amazon find. 7. TV is unusable unless you are fully trained in the 3 remotes provided. Pros: I Near cruise port. read more

Where do I start !!?! 1. Check in - very disorganized and chaotic as no one is available to help and instructions are unclear. Parking in the garage is equivalent to fighting for your life. The residents drive in the garage as if this is "Need for Speed Most Wanted" I was almost hit several times. Didn't know I was among NASCAR drivers. 0/10 2. The room - HORRENDOUS. I feel so stupid for getting excited about staying here. My friends will never trust my opinion on vacation stay again. Upon entering the room, I ran into a wall as the kitchen and living room lights were out. Imagine vacationing in the dark. As we use our flashlights from our phone for light source we noticed a lot of dust, mold, broken and missing appliances. I would have loved to watch TV but there was a remote and batteries missing as well in both the bedroom and living room. The rooms were small and not cleaned thoroughly as there was dust everywhere. We only were provided one roll of toilet paper for four people as well. I would have loved to buy my own toilet paper in the area but please refer to point 1 as I was scared to use my own source of transportation here. The room seemed outdated and was giving very much catfish vibes. -7/10 3. Pool- did not reflect the pictures. It was very small and crowded. 3/10 Conclusion - I would never stay here. This was worse then a college dorm. Very much a money grab. read more

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This place might work if you have no issues or needs that arrise. It is not a hotel, but rather a residential building with some rooms that are used as hotel rooms. There is no human being in the front, and NO way to reach a human being after 11pm. My flight was delayed and I reached the hotel room a little after 11pm. It was late and I was exhausted and had trouble finding the garage infromation in the emails they sent, yet had no way to contact anyone. I had to rely on strangers to both find the garage and get inside. Once I got to the room, one of the towels was dirty and there were stains on the couch that looked like blood, or ketchup... when I called to ask them how to get into garage and request new towel, the staff was extremely dismissive and defensive about the garage experience, blaming me instead of just hearing that I wish the information was more clearly shared and that there had been a way for me to contact someone. Texting the number they provide, even during the day, does not get a response, there is no one at the front desk, and when you can reach a human by phone (which is hard even during the daytime hours) asking to speak to manager does not get a you a call back at all. I eventually had a manager email me back more that 24 hours later, and only because I called several times and ended up leaving the hotel early. Travel is stressful and sometimes things go wrong; the fact that there is no human being to interact with and that those who do answer the phone are dismissive and defensive made it a deeply disappointing and inhospitable experience. read more

The building appears to be a mix of residents and hotel guests. There is a bar in the lobby that seems to be busy. We arrived too late, so we didn't make it down. The room we stayed in was a king bed with a small kitchen. The room felt more like a short-term rental than a hotel. It was clean and there were no complaints. The location is great and we were happy with the stay. read more

This was a convenient stay for a large group prior to our cruise departure. I would definitely stay again. My only issues were 1. An over-zealous building lobby security guard( I was told was new). However, the front desk gentleman was polite, friendly, and able to help expedite our checkin. Unfortunately i understood it was his last day there. I hope his replacement is just as good. 2. One of our rooms had damaged walls from a previous visitor and inadequate lighting as well as a smoke dector that kept beeping due to low battery. Our stay was only one night, otherwise I would have requested a change. I also had a portable smoke dector/carbon monoxide detector with me. I did not get to check out the pool area personally but was told by members of my party that it was nice. Other than that, it was pleasant. read more

Do not stay here! Christmas weekend I had no hot water in my shower at all. Management came up themselves and had no other rooms so I had to complain to hotels.com to leave early. No apology no refund nothing. The next morning the cleaners were knocking on my door like the police and telling me I do have hot water and what is wrong with me. Finally they yelled they will get security and happy Kwanzaa because I'm black. I will never return. Management in the lobby said her manager wasn't there and usually they would charge me for leaving 10 min after 11am. Ha! Go somewhere else please. This place is a joke. read more

Love my last minute choice for my hubby birthday 4/20. Booked for one night and will definitely return. Great location, super clean and comfy. Everything we needed for a couple get away. Beach was only few mins away we even drove across the bridge 20 mins away to Collins ave and enjoyed that beach very much. So many places to walk to eat and site see. Front desk was not there when i arrived but the check in was fast and easy with a iPad, you also get to choose how man room keys and it prints out (super cool) I had to learn to use the key for the elevator and many other places. And learned the hard way how to get around lol. But awesome stay and would recommend! Ate at ceviche 105 and El Primo Red Tacos Great food at both places. I feel so sad for all the homeless not really around the hotel but around the area. read more

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2 stars for the pretty lobby. Nothing else. HOTEL is an apartment! Not advertised. No room service, no concierge, no guest services, no maid service. Nats and worms in the shower, rusted shower floors. Not a comfort stay, at all. read more

Such a cool and , hip place to stay. I would definitely recommend and return the the Guild. I stayed in a 3 bedroom apartment for 5 days and the only complaint was there was only 2 televisions one in the living room and another in the main bedroom. Really cool rooftop pool and lounge area. The gym was clean and fully equipped with everything you needed to get a good workout. The guild is perfectly tucked away in the downtown area. read more

The Guild - Miami - Rooftop pool - Hotels Near Me - Miami, Florida

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First we booked through Hotels.com and when we canceled the reservation they refused to give us all of our money back. Second, they allow dogs that bark, have trash for guests and believe when I say the view is of parking garages, and dirt.. along with homeless sprinkled around. Save your money and go to a Air bnb read more

So this hotel is a joke not worth the money at all. So I booked a room for 6. Did not have enough towels in the room for everyone. I had to call a number I was given because no front desk. Basically they told me we can get you towels but only the next day in the morning. Soooo how are we supposed to shower with not enough towels. I will never stay here again not even if it's for free. Horrible place. Wow for 500 per night and I can't even get towels to shower. No thank you. Complete garbage. Lesson learned about this place. Never again read more

We came to stay here for a couple nights before we left for a cruise for our honeymoon and it looked very nice, with good reviews. It turns out it's more of a residence where most of the people there are tenants, so there is nothing about this place that feels like a hotel. Don't expect to get help if you need anything. The only staff I saw was whoever was at the front desk (although they were very pleasant). Room looked nothing like the advertisements and the bathroom was pretty dirty. There's a text line to use if you need something (towels, etc) but no one responds. Good thing we were just passing through and not vacationing there. read more

My girlfriend and I stayed here this past week for Art Basel and were thrilled at the layout and all the comforts of being home. Jill Herman and Veronica went over and above in the hospitality department! They gave us a nice gift bag and a hand written card welcoming us and gave us a private tour of the property. The location was in the heart of downtown Bayside and convenient to good food, shopping, and events. The rooms are awesome they have full kitchens and even have a washer and dryer in them. I travel for a living and this was a huge plus being able to do some laundry. Besides the luxury of feeling at home and having everything you need in the room, a elevator ride to the P floor had a sick gym with an amazing view of miami. The pool area and bars were amazing as well! Thanks again for an amazing stay and all the hospitality, we will be back for sure! Highly recommended! read more

The Guild - Miami - Hotels Near Me - Miami, Florida

Sorry, but I did not enjoy my one night here. You walk in the lobby expecting to see a front desk; there is not one. So how the hell do I check in? My wife spotted a small table with a sign on it that stated to call some phone number for check in assistance. So I called, and after many rings a female picked up. She stated she would be right down. Well, 13 minutes later she shows up, says very little, and gave us our room key. Of course she did not tell us that not all elevators go up to our floor; we had to learn this the hard way. Once in the room, the room was clean enough. But it was hot and I adjusted the thermostat but it was never cool enough for myself. My wife is cold natured so she was fine. Bottom line, this is a large building with many personal resident condos and I am not sure how many rooms rent nightly. But I just need a higher level of customer service than this place offers. read more

Very interesting place, most apartments can be rented as permanent residence and some apartments are used for hotel so interesting dynamic between people who live there and just staying. The amenities are great, and the aesthetics are definitely up there... very beautiful architectural designs and functional workplace areas. Rooftop pool is big and nice, the gym is AMAZING, reason why I stay here. It is close to everything the apartments are updated and makes you feel like you live there. very clean also. Highly recommend. read more

Great find for non traditional hotel. Fun, hip spot with a great coffee shop and cocktail bar downstairs. Also, the staff was super friendly! The room was clean and the beds much more comfy than most hotels. read more

The very first time I let the housekeeping staff into my room they stole 4 of my watercolor paintings that were taped down to my kitchen table, they stole my watercolor paints, pallettes, brushes and they stole my prescription glasses! Don't stay here! The management does not care about the tenants! read more

First of all the pool area is absolutely beautiful and the rooms are decorated so cute. Besides that, it was a terrible stay. We asked for more towels and they said there weren't anymore towels available. We asked for more pillows and blankets and we're told the same thing. There is one person working the "concierges" desk and was unable to help us get towels, blankets, or pillows. Before we even arrived we called to make sure we had a reservation since we didn't not received any emails after booking. We called 4 separate times and the phone was never answered. We found a number to text and it took 30-40 minutes in between each text to receive a response. We also texted about towels and received a message that said we reach them during nonbusiness hours (it was 630pm). The only thing good about this place is the pool. There is no one here to help out the guest and I would not recommend this place. read more

This place is scam they took my deposit of nearly four hundred then sent me a email stating they aren't honoring the reservation and won't be refunding the money I paid because they are out of business there phones are also disconnected .. read more

I thought I was going to like this place...nice big rooms, great common center and pool area and convenient location. But now it's nearly midnight and I can't sleep cause the people outside - either at the restaurant downstairs or in the room next to meet are constantly arguing. This is pathetic. Since everything is self serve here, I'm not sure who to call and if I do reach someone, what can they do. Definitely not returning. read more

Great location -clean place. Customer service response very quick. Perfect place to stay in Miami if you plan on going on a cruise. Very close to the ports. Close to a lot of great places to eat as well. Highly recommend. read more

This is the most ridiculous hotel. There is no one to answer phones. They text you if they have time. There are no towels other than the two they provide in the room. There are no extra pillows and blankets. The poor concierge ladies don't know what to do and don't have anyone to call. The $257 is a total waste of money. There is no front desk. There is no one in charge. Do not stay here. As I am getting into bed with soggy pillows without pillow cases I am quite concerned regarding the cleanliness of f the bedding. This is by far the most bizarre hotel experience I have ever encountered. My heart goes out to the concierge Sho who has been with the company for 3 weeks and has had no direction. We tried to reach out to the sister company of the guild in Cincinnati and spoke with a human and they claimed they had nothing to do with the Miami part of the corporation. I sincerely hope someone gets back with me when I get back on my cruise because I definitely will pursue this further. With all the choices in this area, I wouldn't ever make this choice again, and I strongly suggest that you do not either. read more

Honestly i'm only writing this review because i'm hoping something gets done with the horrible security guard who is around the pool area. i came 2 weeks ago on sunday with my friends who had gotten a room from the guilds website. the man had stated to my friends we were fine where we were at but we couldn't have our dogs out and about.... so i kept my chihuahua/weiner dog mix with me and she doesn't bark or anything because she is my service animal.... the security guard whose name was frankie (atleast that's what he said) he made me feel so uncomfortable and treated me like i wasnt human. i'm a 5'3 96 pound girl, he made me feel scared he told me i couldnt wait for my friends, he blamed a huge dog piss on me when in reality i was holding my dog by the hand. He truly made the experience for me horrible my friends ended up having to cancel the night because of how horrible the 4 hours we were there were for us. don't stay here guys it really was really unprofessional. read more

I went to Miami for the first time a few weeks ago and came across this property by recommendation of a friend. I was completely blown away by every aspect of what The Guild provides. The check-in process was seamless (And honestly a really cool use of technology! You walk up to a check-in station with a touch screen, scan your id and you get your room card). The building was gorgeous, the views were amazing and the pool deck was really something else. The amenities were better than any hotel or Air BnB I've stayed at with a great gym, coffee bar downstairs, co-working spaces and the bar/restaurant downstairs, Jaguar Sun, has become one of my favorite spots in the country. It was a pleasant change staying in what was basically an apartment but had such a great boutique hotel feel to it. The design and art were curated nicely and the king size bed was really hard to get out of in the mornings! On top of that, their staff was hands down the most hospitable and accommodating I've probably ever experienced. Can't wait to get back down to Miami for another stay with The Guild! read more

this hotel will immediately charge your card months before your stay and then refuse to refund you when canceled within policy timeline claiming that they "can't find your reservation" and when you reach out to management they will completely ghost you!! consider this before booking! read more

We booked and pre-paid for two nights at the Guild. We had booked this hotel based on previous reviews, however we had a terrible experience. When we arrived, the front desk asked if we would be using the pull-out bed and if we needed bedding for it. My husband and I were travelling with our two young children, so I said yes. They said it would be delivered to the room. After checking in, we got our bags from the car, and went to the room and there was a stack of sheets on the countertop for the pull out bed. It was very late at night, as we had driven in to Miami from Orlando after work, and our kids were tired. The first thing I did was go to pull out the pull-out bed from the couch. As I went to pull it out, I noticed black mold on the bottom of the mattress. This is a big issue, as our family suffered mold exposure in our previous home, and my husband is still recovering from debilitating illness due to mold. He cannot be exposed to further mold or it aggravates his condition. I went to the counter to move the sheets, and they were very clearly wet (not just a little damp, but legitimately wet as if they had been taken out of the dryer a quarter of the way through the drying cycle). As a note, the Guild hotel is less of a hotel and more of a service to rent out furnished rooms in an apartment building. This would be fine, except it seems to be lacking in terms of service which you would expect from an actual "4 star hotel" as is advertised. This impacted the communication we have received. I immediately sent an email to the Guild hotel about the situation. I never received a response. My husband went to the front desk and explained to the manager that we could not stay in a hotel that has visible signs of mold. The manager said that we would be issued a refund for the pre-paid rooms. We left and had to book another hotel last minute, which was less than ideal since it was almost midnight and we have young kids. If they had given us our refund immediately, I would have left it at that, but it has been over a month and a half and we have not received a refund or communication concerning this issue. I have tried calling the Guild multiple times. No one answers and there is no voicemail, only a message saying to call them back or text them. I sent them a text and have not received a response. I am hoping that they follow through on what their manager told us and provide us a refund as we had to pay for a different hotel, but at this time I would not recommend that anyone stay at the Guild Miami, as there seems to be poor communication and business practices. read more

This place is simply amazing. The rooms and decor are super swanky, the restaurant in the lobby is amazing, and the beds are so comfortable. I'll be staying at The Guild X Miami again for sure. read more

I stayed here from a Thursday to a Monday. It was fantastic! Kelsey and Jorge were amazing and accommodating. And Amy (housekeeper) helped with us with towels, trash bags, and anything else. Close to downtown and literally 15-20 mins to south beach (depending upon traffic) .. less than a few minutes from a plaza that had amazing food and great vibes. I will be staying here again! I had a three bedroom/three bath condo that fit my group perfectly. If could've sleep at 8 people since the couch pulled out too. read more

Winston is the best! He helped take great care of our group of 6 girls. He helped us check in early last minute since our flight arrived at 6 am and made sure to give us a fun tour of the property. He always checked up on us and gave great suggestions for places to eat and go since it was all our first time in Miami. We had the two bedroom suite that comes with a washer and dryer and nice kitchen. This property also has an awesome gym, theater, and pool. All the staff and residents are super friendly. The location is a 5 minute walk to a 24 hour CVS. You can also walk another 5 minutes to an outdoor mall and pier. There are also many restaurants and bars within walking distance. We will definitely visit again. read more

My girlfriend and I stayed at the Guild for a weekend trip to Miami and had a great experience. We didn't know what to expect since it was our first time staying here and using The Guild, and the experience exceeded all of our expectations! From the friendly concierge in the lobby, beautifully designed rooms with a full kitchen, we had a great time. The location was awesome, plus the cafe and restaurant in the lobby were perfect, and the amenities such as the gym and pool were top notch. The Guild delivers on the perks of an airbnb but the experience of a boutique hotel. I would definitely recommend staying at The Guild Miami and other Guild properties! read more

09/15/2019 update: As promised, I would post an update if the two issues that I encountered were responded to/resolved. I called The Guild via phone and spoke with Jessica, explaining the two issues that I encountered. As she promised, she did follow up on both within 1 day. Yes 1 day! Now that is quick customer service and committing to a promise. I had to provided details of what day my family called to book their room and what phone number they called from. I did not have to provide their credit card number, which of course I did not have, so I would had to call them and ask them to call The Guild. My follow up response did come via text message so be mindful of what I said previously about their preferred way of communication. Jessica provided an apology for the mix up, processed a refund to my credit card and provided an updated receipt showing that the refund was processed, and that my family member's card was charged. The receipt only showed the last 4 digits of our cards so it is good to know that they did not include an entire credit card number. Regarding the glasses, while The Guild staff in Miami stated that they are "not responsible for any belongings that may be left behind," they rechecked that the glasses were not found and would send an update if they are later located. Fair enough. Note: Since I used to travel almost 90% of my time for work in a previous life, I have a ritual of how I check a room to make sure nothing is left. Since I got tied up in a last minute situation outside of the hotel, I left the room check to my family. If I had been available, the glasses would be safely residing at home. Perhaps, the glasses will be located and find their way home. To recap, I still enjoyed staying at The Guild, appreciate the amenities that they offer and proximity to shopping, beach, etc and I recommend staying at The Guild. I have updated my review to 5 stars for the resolution of one issue and follow up to another issue. Really, the review should be 4.5 stars due to the credit card mix up since it involved money (not everyone may be able to afford the time to wait for charges to be removed) and effort it took by me to get a resolution. If you are not a fan of using text messaging for booking and confirming accommodations, verifying room availability, requesting a different check out time and getting issues resolved, you may want to ask if they can call instead. I am not sure of the answer as I found text messaging to be more convenient for me even if I had to place a telephone call to resolve issues encountered. read more

Excellent place for large group. We got an apartment with three bedrooms with baths, a full kitchen, and a washer/dryer unit. It was great to have everyone be under one roof. The floor to ceiling windows provided a great view of the city and ports. The roof top pool was amazing, especially at night. Definitely will consider staying here again if we go back to Miami. read more

Amazing! Would definitely recommend. Staff is attentive and friendly. Perfect location sand amenities. Clean modern apts- I loved it here! The pool is beautiful- and open til 11pm. We loved it! I did not see security and there was a lot going on- too many people in an out. But my experience was great read more

I stayed here last week for a leisure trip. The building is beautiful. The room is perfect! The kitchen/living room space has everything you need from the full stove with pots and pans, to the frosted glasses in the freezer for beer. The tv swings around so you can watch either in the living room or bedroom. There is no divide for the rooms so it's like a studio apartment. There is even a washer and dryer (with tide pods) to do your laundry in the room! The bathroom shower is a "rain" shower head. I even had a balcony space to sit outside my room. The "penthouse" floor has two floors for a business space and a pool AND hot tub. They even have a spot to BBQ and grill on the floor above the pool outside! It has everything you need. Whole Foods is only a 15 minute walk away if you need groceries to cook. It is also close to a mall and the port for Disney Cruise Line. Again, just a 5-15 minute walk. The staff was super friendly and polite. I flew in very early and the front desk gave me a bottle of water while I waited to be checked in. The lobby area has a coffee shop downstairs and comfy couches to sit and work. Please note that this building is not a full hotel. Floors 1-6 are the hotel and the rest is an apt complex. So you need to be respectful with your noise to the tenants. Which wasn't a problem for me. I loved this idea and I loved this "hotel". I will definitely stay here again and I highly recommend it! read more

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The hotel is a party building & mostly residents who live here. There is loud music and partying happening in communal spaces and not enough lounge chairs by the pool for the number of people that are there. The check in is automated and very confusing. The hotel never once offered to clean our room or change out towels during a 5 day stay. We asked for a late check out and the check out time was miscommunicated to us. They charged $75 to my credit card without permission because we left 20 mins later than the time they miscommunicated. When I complained they refused to reverse the charge and we're very unhelpful. Would not recommend this place. read more

Wow. What a great space. Rooms are amazing as well - spacious, full kitchen with utensils and everything else you need. Really does bring together the best of hotels (onsite staff, awesome pool and gym) and short-term rentals (great location, great decor and in room experience that feels like home). Smaller studio units are great for single travelers. Have bigger units I'll definitely utilize next time I travel to Miami with other people. read more

I stayed here for the first time and recommend it highly. The rooms and facilities are great, and very reasonably priced. The fitness, pool, recreation and business floor was really nice. Superb facilities and fantastic views. If you have a car, I recommend calling or texting for instructions. With instructions, parking a car was simple. Lastly, the staff and management could not have been nicer. read more

Loves this place and the location is great- Check our the rooftop, it won't disappoint.

My first time in Miami. I must say one of the nicest hotels I have stayed at. Beautiful roof top pool the view is amazing! The rooms were very clean and well kept, Less then 10 min walk to bayside. I would recommend this hotel to everyone! Will definitely come back! read more

The Guild - Miami - Hotels Near Me - Miami, Florida

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The Guild Miami Downtown is hands down the best place you could stay at in Miami. The location, amenities, and services was none other than 5 stars. Winston went out of his way to make sure that we had everything we needed. If your in Miami I highly suggested making this your home away from home. read more