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    The H2O Heroes

    5.0 (1 review)
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    Services - The H2O Heroes

    Water purification system cleaning and maintenance

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    3 months ago

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    Brad W.

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    Weeks earlier, I'd had one less-than ideal experience with a different plumber based in Olathe, and…read morebecause I have a very small budget for home improvements, I shopped around extensively in the K.C. area to find an experienced licensed plumber I could rely upon to install a replacement utility sink and replace my tub faucet. Alfonso showed up right on time with his helper, and they knocked out my needs-done list in under 3 hours. Not dirt cheap, but having already gotten other free estimates nearly double his, I was very pleased to get both needs done in one visit at a price I could afford. They also did a very good cleanup, so I didn't have to.

    Paid $240 Upfront and the Job Is Still Not Finished…read more I hired Razo's Plumbing to replace an outside faucet while new siding was being installed on my house. The plumber came out and explained that he could not install the new faucet at that time because of the siding work. He removed the old faucet and told me he would come back to install the replacement. I paid $240 upfront for the job. Once I had the new 1/2-inch MIP faucet ready, I contacted him and sent him a picture. He told me, "I can stop by this Friday." Friday came and he did not show up. Since then, I have repeatedly texted asking when he is coming back. My messages have gone unanswered. It has now been two weeks, the job I paid for is still unfinished, and I am left trying to chase down the plumber just to get a response. I understand that schedules change. What I do not understand is taking full payment upfront, promising to return, not showing up, and then ignoring repeated messages from a customer. I have screenshots of the communication showing the promised return date and my multiple attempts to follow up. At this point, I simply want the job I paid $240 for completed or my money refunded. Based on my experience, I cannot recommend Razo's Plumbing

    Culligan of Greater Kansas City - Ben & Josh were 10 out of 10!  Super duper fast & very thorough & friendly!

    Culligan of Greater Kansas City

    (21 reviews)

    Culligan of Northeast Kansas just installed a Whole House Water filtration system in our home…read more Step 1. Scheduled appointment online. Professionally responed to our request and confirmed the appointment. Step 2. Contacted by Sales Representative named Justin to introduce himself and confirm appointment. Justin showed up and in layman's terms discussed our options to address our water quality and how it would address our health needs. We moved forward by renting the system. Justin scheduled our install date. Step 3. Jordan, our installer showed up. Wow what a worker! Whoever thought a whole house water treatment system could enhance the look of a basement? Probably one of the most meticulous workers I have seen in YEARS! I remember a time when businesses counted on Customer First Service to grow. Culligan, in my opinion, showed us why, they have 90 years of customers. Thank you Justin and Jordan for being part of our experience.

    Bought a Culligan water softener system a year ago. The salesman made promises and distorted the…read moretruth. He stated that our clothes would be cleaner, no spots on glassware, better for our skin, etc. Took our money and promised to check back in within a month. Never heard from salesman again nor did Culligan follow up. Culligan grabbed our money but did not deliver on their promises. I called on 8/12/26 a year after the installation as I had questions. I was told they would call back the next day - nothing! I called again on 9/3/26 & Ms. Kelli followed up in a professional manner and was so kind. Sales mgr Mr. Fullerton sent out Justin to test the water. He said it was fine, of course he would say that. On 9/10/26, they sent out Joe and I discussed our issues and he said the issues were caused by having no chlorine in the water, and blah, blah, blah. Told me to get a chlorine tablet to put in toilet to keep dark ring away (not working), also suggested that I buy an enzyme "Uproot" to put in my 4 yo. washer (not working), I still have spots on glassware, windows, clothes have a funk smell, toilet still has a dark ring. etc. Justin blamed the office saying they didn't run my system through a thorough rinse of the charcoal filter and Joe talked very disrespectfully about Justin. Joe was more interested in selling me a monthly service plan than fixing the issue. So very disappointed and would never recommend the Culligan water system to anyone. They take your money and that's the end of your Culligan relationship.

    The H2O Heroes - waterpurification - Updated September 2026

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