In the summer of 2024 I went to their store in Van Nuys and I bought a SONY 65" HDTV 4K Bravia open box and I have not had ONE ISSUE with this TV it has worked as new. I paid 600.00 cash out the door. This exact TV was 3250.00 at Costco. It came with a 6 month Guarantee. I would buy from them again. The only drawback was I had to go to eBay to get the correct remote. that was 20.00 delivered. Have them plug it in, and spend time checking it out use common sense.. read more

TLDR : I am one of the unlucky people that had purchased a junk TV from here. Looking at other reviews, I am not the only one. Long story short is that I was advertised as an Open Box - New tv. Look at my photos attached nad I specifially asked, "Is this a floor model or is it compltely new unused", and I got a response back that said it is a brand new TV but the box is open. Went into the store and basically the TV looked great. No scratches, all accessories in place, and it was turned on and I matched the TV serial number with the back serial number. Asked again if it was new and he said Yes - just open box. Fast forward, the TV keeps shutting down after 5-10 minutes or the whole screen becomes pixalated as shown in the picture below. At first it was only when the TV slightly moves with a touch of the hand in the back, but now it will turn off by itself (1 day after purchase). I went to Sony and they confirmed it was a refurbished TV that was recycled and was sold initially in 2023 (Not new at all). If I bought this TV knowing it was refurbished, I would take the warranty repair. However because I was sold incorrectly, I asked for a refund and the owner keeps making excuses when I keep providing him evidence. I also tried to go along with him asked to do panel refresh and stuff like "well just don't touch the TV" acting dumb that he has never seen this TV do that before. It is unprofessional, beyond childish and is fraud. I am taking my own actions, but I wanted to share a review to make sure people do NOT go through what I have to right now. read more

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Be aware and stay away total Scammers. They take your money and never send you the TV or your money back even when they lose at court of law since they ask to be paid by Zella or cash... They owe me $3,400 judgment received from court yet they have not paid it back. You were warned... read more

Do not pay anything in cash always use a form a payment where you can get all of your money returned if not satisfied. I'm owed $479.99 for a 85Inch Television that was never delivered and I was never told there was a cost to deliver. read more

This place is a SCAM and should be shut down Do not purchase anything from this Store.. They sell refurbished TV's that only last a month and they claim they are brand new and were just opened. Im out $2800 on a TV that I eventually returned after stating it had 6month warranty.. There are many victims like me who are scammed and I warn anyone not to buy anything from this place. read more

Came here with my friend to help him pick up TV. The TV looked great in store but regardless of how nice the owner was on store, sold us a junk recycled TV instead of a new open box one like he told us. Don't be tricked by how nice the owner seems. Repairs / replacement is not a good warranty if the panels of these TVs are probably replaced with cheaper ones. read more

BEWARE they sell refurbished TV that have been damaged and pre owned they always list TV for good deal then when you show up they say it just sold blah blah I've bought 2 TVs from this shop 1 stop working after 6 moths the other delaminated after 3 months they won't return exchange or refund this place sell cheap junk all reviews must be friemds or family read all reviews they are all the same go spend your money on new not used refurbished junk read more

Don't purchase from here, these people should be shut down! Please go to best buy or somewhere else. I found a listing for a New Sony A80j 77in for 1,200 from this company, so I reached out via Facebook marketplace and they sent over the information for their business. I chose this TV because I purchased 2 of these for my old apartment prior to moving to Los Angeles. On 12/23/24 I drove 48 minutes to the place to purchase the tv. They had other models of tvs in their showroom but not the model I was purchasing. I bought the tv and they requested that I pay via Zelle, so I did that. I was given a receipt and they also gave me free shipping, which they said was a promotion that ended tomorrow. The delivery was set for 12/24/24 between 4-7. The Tv arrived around 5:30 on 12/24/24. I was pretty happy at this point because I was trying to have a tv for my family to watch while they're in town for the holidays. I setup my tv stand, then called a friend over to help me setup the tv because you need 2 people to lift this tv. We set it down, plugged it in, pushed power on and nothing happened. My excitement quickly turned to confusion. I was already a little confused because 1st the box said A80L and had stickers covering up the model and the tv was advertised as new but not only did I not have any plastic to peel off but I noticed minor scratches and the back of the casing had a huge bulge in the back. The tv light flashed red 5 times and I googled what that meant, It said that means circuit malfunction. So I immediately called and messaged on Facebook but didn't get a response. The day after Christmas I followed back up and told them what happened. Their initial response was," It should be working I checked it before it left our shop." I thought why do you even need to check a brand new tv? They then offered to replace it with another model tv but all of the options were mini led and not oled 77 or higher. Afterwards he said a replacement can come from Texas. I said, "I have family in town and we need a working tv now, I need a refund I can't wait that long" He then told me how they don't issue refunds, and that's why they have warranty. Magically another tv appeared in stock and could be delivered the next day. I get a message the next day saying it can't be delivered because of rain and they only have a flat bed truck. So then he said he just rescheduled for tomorrow. I asked if they have a tarp or anything, he said he doesn't want to risk me having another broken tv. Then said, "I waited this long already." I felt as if that comment was very inconsiderate. I said, I'll rent a box truck and just come there. He then said our warehouse is in Valencia and nobody is there. I said can someone go there now then? He said our delivery driver is gone for the day but I'll call him. I'm a very observant person, and it was 11am, and the delivery window is 4-7. I didn't get a call back after 2 hours and had to call him. He lied and said he called and left a voicemail. I informed him that denying me a refund for a defective product is illegal. They didn't mention anything about their "all sales are final" policy until It was printed on my receipt for the transaction. This company has clear deceptive sales tactics. I'm trying to resolve the issue with this company directly but I believe I may have to get my lawyer involved. My replacement is currently scheduled for tomorrow. Hopefully I have a new and working tv tomorrow, but after our last interactions I feel as if this has been the worst customer experience I've ever had. I purchase thousands of dollars worth of tech, review gear, and work directly with major companies. I've honestly never had an experience this bad before. I wish I would've went with my first mind and purchased the latest model instead of the 2022 model I previously owned. Please don't shop here! read more

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tl;dr: Bought a damaged TV, they offered replacement, never sent it, offered partial refund, never issued it. Bought 2nd TV with dented screen, received a replacement 1 month later with more damage, neither came with remotes, and wasted 60 days getting refund. I strongly feel like they sell legitimate TVs in-person and purposely ship defects to online orders so they can submit insurance claims, but this is just an assumption. They're very kind and sound genuine on the phone but dodge emails like crazy, even costing me $233 due to their delays. I should've left a review after the first purchase so they would act responsibly for my second purchase but I was too naive. I'm writing now because it's bothered me for the last 2-3 years and others should know what to expect before purchasing. First purchase, March 2021, 65" sony x950H, $1100 (which dropped to $600 the following year). It was supposedly an open box recertified item. I called to make sure they were in good working condition and was reassured all their TVs are inspected before shipping and they "rarely" have issues (which I find IMPOSSIBLE based on my experience). The sales guy sounded genuine so I believed him and pulled the trigger on a large purchase. I'm not sure what time frame was quoted but I waited weeks for delivery. Immediately I noticed dozens of "dead pixels" which they said were just dust particles that shifted during delivery. They offered a replacement and went silent for 2 months. I reached back out in June to take them up on their alternate offer of a $233 partial refund because I was tired of waiting. They didn't respond for 2 MONTHS (August 16th) even though I emailed them 4 times. They finally said they would issue the refund but then said they couldn't since the transaction was over 90 days old (due to THEIR delays) and that I should dispute the charge with MY credit card company to get the partial refund. This was a sham, my credit card company (Chase) said there's no such thing as disputing partial charges. They have no way to only backcharge 20%. They also said the seller should be able to issue refunds anytime regardless, not within 90 days. By the time I got to the bottom of this I was busy with a home purchase/moving out of my apartment so I could not deal with this TV issue until after my move (yes this dragged on through most of my lease). After moving I needed another TV for the house and saw they had some good deals so I tried to get the $233 partial refund as a credit towards a new TV. I emailed twice and was ignored but needed to order a TV asap so I moved forward anyway. Since their last reason was the transaction was over 90 days, they would have no valid reason now since I would have a fresh transaction from my new purchase. March 2022, TV #2 was even worse the first. It had a huge dent on the screen but no major damage on the box. The TV was packaged in original foam padding so it seems unlikely the drivers dented it. The TV remote was also missing. They specifically state you need to open the box with the driver there so he can record official damages. The driver was very confused. He said they never stick around for damage checks but was willing to do so. He had no official process of recording damages so he wrote it on my shipment form. The company was quick to offer a replacement but it took a month and over 4 emails to even get the tracking info. They also said they would make sure to include a remote this time. TV #3 arrived even more damaged with a frame gap and frame pinching and still no remote. At this point I was 45 days into the transaction and was ready for a refund. I spoke to someone on the phone to arrange pickup and asked them about my refund from TV #1. He said I'd have to ask via email as the phone and email people are different teams... jfc. I ask via email multiple times. They'd respond to other questions but ignore anything relating to my owed refund. TV #2/3 refunded on day 60, no refund from TV #1. That same day I bought the same TV for the same price from Secondipity, arrived with NO delivery damage. Ordered a 75" sony from walmart for my dad and NO delivery damage. My friend ordered a 75" sony from costco with NO delivery damage. Bad luck or shady practice? idk. read more

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Don't do it! You will regret it. Poor customer service even if you can get them on the phone. Defective TV. Going to dispute the charge and contact the better business bureau. read more

The HDTV Spot - Television - Electronics Near Me - Van Nuys, California

Sony TV purchase was delivered within promised time frame without any issues. Mike kept me updated on ETA . Good experience overall

I called again before the warranty expired and we were able to reconcile our differences and get the issue resolved. While the initial communication could have been better, in the end it turned out alright: George helped find a replacement and I have not had any issues. read more

Very disappointed I just drove 45 minutes to not buy a TV !! Your FB marketplace ad shows "3" x 60" TVs for $199 There were none! I was told by John that I was supposed to text first. That ads are not accurate and never updated. Apparently it is my responsibility to confirm they have for sale what they are advertising read more

Customer service was unhelpful. John at the front desk was unable to help us, and when we asked to speak to a manager we were refused. Left feeling helpless. If you are the manager I would love to talk and remedy this. At the moment this does not feel like a trustworthy business. read more

Oh wow. Bought, what I thought was a 75" TV back in August. Box didn't fit in my car, so John was nice enough to help load the bare TV in the car. After getting home and setting it up, I realized the TV was actually 65". Now it's October and the manager won't take any of my calls. The store refuses to help in any kind of refund. Been trying to remedy this mistake for months. The manager doesn't seem to exist. Would love to have someone who can solve problems contact me. Please just someone with authority contact me!! read more

Ended up having to do a back charge. They had no intent to remedy the situation which they "guaranteed" themselves into in order to get me to make a purchase in the first place. No TV and had to do a back charge to get my money back. read more

They are scammers. They sell broken TVs which are no longer in sellable condition. Lots of complaints about their practices, just check their reviews. They sold me a TV with the anti-reflective coating peeled off and are trying to gaslight people into thinking I'm complaining about a shiny TV. They are stupid. TVs are not supposed to look like mirrors. They come with a coating that reduces reflections so you can watch them without seeing yourself on the screen read more

I bought a tv and they said it was new. After a day or two a line vertically appeared. I called and they said they would fix it. Once they " fixed " it I went back to pick it up and that same day the line appeared again. Now I asked for my money back and they said they would speak to a manager about it but I haven't gotten a call back. Every time I call they don't pick up. They sell messed up tvs and say they're "new" and when it comes to getting a refund they linger you around or just flat out ignore you. Save your time and money coming here. read more

Be really really careful before purchasing anything from here. I bought a TV on Satturday night and canceled the order immediately because I didn't see it's open box. The seller confirmed the cancellation on Monday and emailed me they would refund fully. However, they charge me 10% cancellation fee and told me I agreed to their terms when I bought. But who will see the long and small terms words by words? Besides, in their terms, all TV maybe refurbished. However, it does not display on the purchase page. Instead, it display only in their terms. Coveting small bargains is my lesson, hope you don't be deceived. read more

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Definitely not a scam!! Got a new Sony TV for little to nothing and it looks and works beautifully. Lovely staff as well, Bree and Roman really made me feel welcome. The candy bowl full of fruit snacks by the check out counter was a nice touch as well! Highly recommended if you don't want to over pay at Best Buy for a new Tv! read more

The HDTV Spot - Sony TV for my Xbox Series X - Electronics Near Me - Van Nuys, California

HDTV Spot Review I spend a long time to find perfect OLED TV for my living room and after a while I find this website HDTV SPOT online. Price for my dream TV (Sony A9G OLED TV) was pretty good $3000 - condition new but "open box" (Best Buy price was $3,500 for brand new TV). I was happy and called HDTV immediately, they told me that TV is working perfect, 100% functional, and has no manufacturer defects (it was sales guy who's name K). But this model was available only for pre-order and waiting time 5-7 days. I've dropped deposit on next day and my TV was delivered in 15 day. They charged me additional $100 for delivery. On next day of using my new SONY I started to notice some vertical stripes on the screen. It was visible on grey, green and blue colors (see photos bellow). This TV had the defect that calls "Vertical banding", and it can't be fixed. I've contacted HDTV spot and sent them a couple photos of picture and they promised me to replace TV as soon they get same TV on stock. It's been lasting almost for 10 month! already to get replacement TV or my money back. Every time when I call them they asking to wait couple weeks but nothing happening for 10 month!!! They can't replace the defective product and refuse to refund me. Definitley not recommend this company, they are just scammers! Daniel read more

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I bought a Visio Tv from them it seems to a very good Tv. But now all they sell are Sony Tv sets. Kind of a bummer.

This is what you buy from these scam artists. The fact that they charge new prices on recycled junk and pass it off as quality. Avoid this company or you've been warned read more

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THIS BUSINESS IS A SCAM!!! Please read all the reviews here before getting a TV from this place. Everyone who's complaining about getting scammed by these people is telling the truth. These people will take advantage of anyone who's trying to save some money when purchasing TV. They will even give you 6 month warranty to give you the confidence to purchase their TV. But please, save yourself from getting scammed and learn from our mistakes. If you leave a bad review, they will contact and promise you to "solve" the problem in exchange of taking out your bad review. But trust me, nothing will really get solved. They picked up the defected TV I bought from them but never delivered it back as they promised. I just want my TV back or a proper refund!!! read more

Terrible experience. I was told that the item I want was available, and when I arrived to pick it up AS SCHEDULED, on the same day, I was told it was sold. Then they tried to upsell me a bigger item that cost more. This is a scam to get more business or terrible communication. Either way, Beware. read more

Great customer service! John really worked with me so I could stay within my budget! Thanks!!

Long overdue review after being a customer for the last 7 years or so . I've purchased as of today now 5 TV's from HDTV Spot. I had one issue recently due to a SONY model that was defective and this place was customer-centric and helped make a solution happen. Shoutout to Felix who was working there and who was amazing in working with my mom and I today. Customer-centric, emotionally intelligent, and great positive energy. When Roman has been in store over the years- he too has been incredible to work with. The only negative i'd have to say is that the store has moved further and further away for me over the years but it's still worth the current 35min drive. Thank you HDTV spot for being a fantastic small business and always taking care of my family and I. read more

Desperately needed a tv when our dinosaur broke. Came in and got an amazing deal on a Vizio. Unfortunately took it home and their firmware update was terrible. I looked into it online and evidently lots of people were having this issue, so 100% not their fault here. But I was able to bring it back in and they gave me another good deal on a new LG. Shortly thereafter, had another issue with the LG and the motherboard. But Kay and Felix are absolutely amazing and used a connection they had with LG to get everything pristine and fixed with a quick turnaround. All of this is to say, AMAZING in store customer service. I will say that their online support and customer service is hard to get ahold of, but if you have the time and are willing to make the trip I would recommend going to the store in person if you are looking for an unbeatable price on open box tvs. The guys they have working there are bar none, so friendly, knowledgeable, and I never got the feeling that I was ever being taken advantage up. They follow through and do everything they can to make sure they keep their customers happy and satisfied. read more

The HDTV Spot - Electronics Near Me - Van Nuys, California

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I found this store looking for a 65 inch Sony tv. I had damaged a client's exact model during an install. Not only did I find the exact tv but for a much better price than I would find at Walmart or Best Buy. I saved $400 buying the tv from here. The tv was so good I almost kept it for myself. Kay is very professional and reasonable and went above and beyond to ensure my needs were met. I'll be coming back here for sure. Lifetime client read more

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I cannot express my admiration for Felix enough. It started when my 4 year old thought he could save the world from a dinosaur by throwing his hot wheel through the screen of our 4K TV. I stumbled across this hidden gem of a store and decided to go directly. Felix guided me to select the best TV for my needs and I drove away a happy customer. When I arrived home, I discovered I had made a mistake and immediately drove back. I arrived Just as Felix was closing, but he said no problem and helped me pick the correct one. Needless to say, his customer service went above and beyond most expectations. Kudos to you, Felix. read more

Super Easy to shop, fast fulfillment and shipping. I was very impressed with the speed. Free Shipping too! read more

I went in to get a 40" smart TV and got exactly what I wanted, no hassle! And they gave me a great deal too, better than any deal I could find anywhere else, by far! 100% recommend this place and will definitely be going back for any of my TV needs in the future read more

The HDTV Spot - TV - Electronics Near Me - Van Nuys, California

Amazing deals and great customer service. Bought 10 tvs from these guys over the years and have never had an issue. Roman and George are great! I have saved thousands of dollars dealing with hdtv spot and will be a lifetime customer ! read more

This place is all sales final no exceptions. So you could buy a flawed TV get it home and you're stuck with it. That how they make their revenue and sell TV's for low cost. It also doesn't help when the employee is really rude about it with a hustler attitude. Could've been nicer and said sorry I don't make the rules, it's pretty much how we make our money from the suckers. Just go to Costco or somewhere with warranty. read more

Found these guys on OfferUp. When I drove up, I didn't realize the store inventory shifts pretty rapidly, so the specific models I was looking at were no longer available after a couple of days. However, the guy who helped me hooked me up with a great TV at an awesome price, was very knowledgeable, and helped me load the TV in the car. A couple of things to keep in mind: - The store is in what appears to be an industrial area off Van Nuys. So not a lot of normal foot traffic - Their TVs are open box items, and they don't have all the boxes on hand for all the TVs they are selling. They will give you a box if you need/want it, but it won't necessarily be the correct box for your TV. BUT because of this, all the TVs are set up in the store on display for you to see the actual image of the TV you are buying, which is awesome. read more

Bought a nice Sony XBR55 to replace the garbage LG that I purchased from Best Buy. The friendly staff were knowledgeable and answered all my questions. A slight issue with a rescheduled delivery was what keeps this from 5 stars, but the delivery guy was awesome once the TV arrived. He helped me test and then hang the TV and I'm super happy. This TV is so much nicer, better picture,sound and the ability to load apps from the play store is awesome. I'm a customer forever now! Thanks HDTV Spot@ read more

First I want to say as soon as I walked in I greeted with smiles and friendly customer service. Roman and Kay helped me extremely with purchasing a television for my first apartment. They made sure the price was very affordable. Thank you so much read more

We had a solid experience here. At first they were so busy the rep kept saying "one moment, we will be right with you sir". My wife & I are chill, patient people so it wasn't a big deal & with COVID EVERYONE should at least we hope have patience when working with our valuable small businesses. So back to our wonderful shopping experience, we spoke w a young man who politely answered all of our questions. When it came time to buy our wall mount which at the time the articulating model was out of stock everywhere. Well Hdtv spot had exactly the model w the Specs we needed, they loaded the TV & wall mount into our SUV. It was a great shopping experience with friendly, competent reps who actually care about helping their customers. I have already recommended several friends (who have bought TV's) we will be back for our 70 inch smart TV! read more

Found on OfferUp and they were quick to respond and very nice! We picked up our tv a week ago and the gentleman who helped us was so friendly, turned the tv on for us and offered us help taking the tv to our car. But best part, I can't begin to tell you about the DEALS they have ! Their prices are so good I'm sad I hadn't found them earlier. Plus they have a warranty! If you want a tv, this is the place to go because why pay more, to wait in a line and go through a busy department store. I will 1000% be returning the next time I need one! Also it's 2020 guys, we're supporting smaller! And in this case totally getting something out of it! Thank you HDTV Spot! read more

Best place ever they help it me a lot George was really helpful I bought 2 tv's 65 inch with the best prices ever. You guys should definitely go there and ask for George he will definitely help you guys give you the best prices ever. Also they have the best delivery ever. read more