Do not use Home Depot they use third party to deliver, they rude and nasty. Lazy! SHAME ON HOME DEPOT USING THIRD PARTIES TO DELIVER MERCHANDISE BOUGHT FROM YOU!! have to give you a star only because they make you! Truly deserve-1. Horrible experience!!! read more

So many negative reviews, not sure why?? I had to come in and buy some 28x80 (I believe were the dims), interior hallow doors. The people working here were helpful in the selection of the doors. They had good prices. I believe I paid about $80 per piece. They were helpful when it came to explaining how to work them, where to trim, etc. I'm happy about the work I did lol, and appreciate their intel on the matter! read more

Had a leaking toilet that the owners were unwilling to fix, came in myself to get some parts. The guys working here were not helpful. After a while, I ended up getting what I needed. Prices are ok, but don't rely on the people working here to know anything about the areas they're working in. read more

No one available to help at 7am. Had to leave. I asked a few people for help. Everyone is so busy and barely 10 customers inside the store

Mixed feels on the vibes here. It is tough to find a clerk if you randomly roam. Once you figure out the system, you'll be just fine. But it really should not be so complex, truly. Head to the customer service counter and hope for the best. As far as inventory, this place stays well stocked. That's probably part of the reason that this store stays busy. There's a pretty big garden section in the back! Good prices on bulk items too. You'll just have to expect a low frills service. They have self checkout lines on case the register lines get too long. They usually have what I need and there's usually someone willing to help schlep things over to your car. read more

The Home Depot - Thangs - Nurseries & Gardening Near Me - Bronx, New York

This Home Depot has been in the neighborhood for years, at least since I was in middle school - that's why I was initially surprised to discover that I had not reviewed it here on Yelp (tells you how often I go to the Depot). I was in need of some home improvement supplies, and since I was in the neighborhood it only made sense for me to stop here, so off I went. I always felt this Depot was in a weird area Pelham Gardens, the commercial strip is pretty developed but the golf club across the street has been empty and overgrown for years, and the now closed Pelham Bay Diner is looking more dilapidated with each passing day. Anyway, back to the Depot - it's really no different from other locations I've been to - the inside is large and from what I saw, they were well stocked. I was able to find what I came for with ease, I can't speak for the helpfulness of the floor staff since I didn't need any help, however I did interact with some of the staff at checkout who were great. It also looks like they reorganized the checkout so that it's one line and you are taken care of my whichever cashier is available. Overall, I had a good experience at this Home Depot. I was able to quickly find what I needed, and the checkout process was smooth. I would definitely consider returning for my next home improvement project. read more

I always come here for gardening tools and plants. They offer a great selection at reasonable prices. There's parking always available and the shop carry's a variety of items. This Home Depot location is rather large compare to the other ones. Most of them carry the same bonsai trees, money trees , orchids and lots of flowers. I also saw they had nice tiles so I'm definitely going to come back to check out those. Also I agree with the reviews it was difficult to find people around the store but we just kind of wondered around it would be nice to have an expert that knows about gardening more available. read more

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Yesterday evening I went to this location, upon entering a man entered behind us and he was saying out loud NASTY,NASTY, NASTY. I could not understand why at that moment but: No carts were available, and no wipes were available to wipe down one if you could find one. And the store wasn't even that crowded so there should've been carts available. There was garbage strewn about the parking area, ALL over the place. The lighting seem to be dimmer and than other Home Depot stores that I have visited. I refuse to spend my hard earned money in a store with these conditions. So I left and drove to the New Rochelle location, where I instantly found a cart upon walking into the store. Wipes were available to wipe down the cart and garbage was not strewn all around the parking area. The lighting in the store was much better. I had to wait in line for a while since the store was kind of packed but it was worth it. Steer clear of the Gun Hill Rd HD location. Save yourself the disappointment and just go to New Rochelle- it was a pleasure to shop there. read more

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A year later... 2020...and some things don't change... like this Home Depot getting it together. Another room renovation with lots of time wasted in this Home Depot that lacks customer service representatives. I need to not torture myself and stick with new Rochelle. 06/2019 Where are all the workerssssssss?? Maybe in lumber??? Nope Maybe you can find someone in blinds??? Nah Lighting?? You thought so haha Kitchen appliances??? Made ya look. No one seems to work here except in paint. No less than 5 times I went into this location over the last 2 months as I did a complete redecoration of my daughters room (and before that my microwave broke). Every time I have to walk around and literally track someone down to help me. This doesn't happen in new Rochelle. There's always someone to help there. Even Bruckner is better read more

Very very unhappy with my current situation with this store. I purchased a carpet shampooer on 08/02. I received UPS tracking confirmation stating my item was delivered to the store on 08/05. To date (08/16) I still have NOT received an email informing me my item was in store. I went to the store and they're stating they have not received the item. They stated they have an arrival date of 08/09. My package is coming from Illinois. It doesn't take 2 weeks for delivery from Illinois.UPDATE - I received my item 08/23. read more

Honestly wish i can give NO stars. Their products are all opened and missing items. The people who work there do not know ANYTHING. They don't know where anything is. They just guess an aisle and let you go and find it on your own. Which 9/10 times it's not in that aisle. They lack basic customer service. They are rude. And i rather drive out of the way to new Rochelle or even by ridge hill read more

Items that the app said were available, with a lot of quantity were not there ATT ALL. The items I could find were FILTHY. I placed a mobile order for pick up and it took so long to be "ready for pick up" that when I got there, hours later, I wound up having to cancel the order and just get the items myself. read more

2nd time coming to this location of home depot on gun hill road in the BX. Staff's was very helpful. The lines was little long due to cash register limited access. They are also hiring for those who are looking for a job! read more

The Home Depot - Home depot on gun hill road in the BX. - Nurseries & Gardening Near Me - Bronx, New York

I went to the home depot to make a copy of a key, the person who makes me the key was professional and kind read more

The Home Depot - Nurseries & Gardening Near Me - Bronx, New York

For the sex starved individual, there is plenty of hard wood passing through these doors. There are plenty of tools passing through also. Joking aside, I'm not talking about hammers, miter saws, Batarangs and other items in a utility belt, Robin. I've come here for paint supplies, cleaning, lighting and the products are fine. The check out lines are long. One bonus is the hot dog stand in front. Its a good snack spot, since I refuse to step into Chuck E Cheese (crappy food, crappy kids, crappier parents) across the way. But the real meat of this review reflects on Home Depot's contractor services. As a home owner of one of my childhood homes, my parents decided to keep the same kitchens for the last 30 years (or since it was built). This explains why I never had the nicest clothes or cars, but was fortunate to attend private schools my entire academic career. I decided it was time for a fresh look. Because Tim the Toolman Taylor accurately describes my lack of dexterity in home improvement, I decided to consult the experts. I used the services of Craftmasters-Home Depot to renovate two kitchens simultaneously; project that spanned 5 months (march - august). I know, crazy. I was without the use of a kitchen for a month (= week of work, waiting time, countertop). The Good: + Design with Jim W was good. He was sensitive to cost and made sure the kitchen designs reflected it. + Actual work: demolition, electrical, plumbing, carpentry work occurred on time. + The final product was good - kitchen cabinets and counter top look good (comparing before and after). The Bad: - Some subcontractors were inconsiderate of other residents (neighbors)... although scheduled for a 9AM start, they may show up at 7AM or 8AM and ring all the doorbells. This is frustrating. In the paperwork, the work is fully documented. So is the contact information. - Lack of accountability. I had to make calls and follow up with statuses. I couldn't rely on Home Depot to get back to me with an answer. - Countertop colors ended up being incorrect. Somewhere in the system "colors" were not updated as we requested. - "Innovative Stone/Marble Techniques" delayed the countertop for a few weeks thanks to their mishandling of paper work - overpromising and underdelivering on dates is annoying. The team did their measurements and I had to end up paying more money due to cost overruns. The Ugly: -- Insincerity of customer service. Ever feel like you are talking to a used car sales man? They tell you what you want to hear, but it's vapor ware. There is no ounce of genuine conversation, no did I feel confident in them. I would call back and do the follow up. -- Opportunity cost. I could have bought a M3. Or I could have moved into another borough by now. Wonderful. -- I was a victim of proximity. I'm not sure if Lowes would have been better. The road traveled left much to be desired. I don't question their work or selection of skilled workers. Unfortunately, the operations management is questionable. Being without a kitchen for more than a month is painful; knowing that minutes, hours, days and weeks could have been shaved off but weren't is depressing. I'm not going to do another kitchen renovation project with Craftmasters-Home Depot again. The headaches I encountered were too much for me to happy about the entire process. If I need something from Home Depot, I will go to the one farther from my house [http://www.yelp.com/biz/the-home-depot-bronx-3]. IFHTP 3+ read more

I went to this location to buy pocket door frame sets. Seems like not a lot of people working here but I was digging and found someone to help me. I thought it gonna be very bad like another reviews maybe because I went during the day. read more

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You can get what you need when you need it.../we finally found a sales person who actually values what they do. This guy understands that everything you do today will pay off tomorrow and that no one forgets a person who goes the extra mile. His name is Emmanuel, he's great and I hope he doesn't transform into a grumpy sour patch like the rest of the folks who work there. read more

The Home Depot - Nurseries & Gardening Near Me - Bronx, New York

I love Home Depot. My dad was a 20+ year employee. I hate this Home Depot. If I have time I will drive the extra 10 minutes to New Rochelle. Why? Tonight was typical of the customer service I receive here. I need a board cut. I track down a disinterested employee who has someone paged. After waiting 10 minutes without seeing anyone I call the store where I am on hold for an additional 10 minutes before I am able to talk to a live person. The customer service rep helpfully tells me that they "can try and have the person paged but we are not sure if they are still here!" Add a tendency by customers at this store to loot packages for various parts meaning you are never sure if you are getting everything you are paying for, and it is probably worth the extra drive to go to one of the other locations if you can! read more

Delivery man left items in the lobby of a residential building without successfully contacting me. Ultimately the items were stolen. Went to the site and had one of the worst experience ever. The associate was rude and did not want to find a solution for their admitted mistake. After disputing with the associate my funds was refunded without the $35 delivery fee just go to the New Rochelle location! Thank you Nedayah from corporate for attempting to find a resolution. I appreciate it. read more

The Home Depot - Email from corporate rep who went thru similar experience trying to contact them No Results - Nurseries & Gardening Near Me - Bronx, New York

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I am basing this review on my interaction with Chase at the paint center. Nadine and some of the other uniformed employees in the paint dept would not give me the time of day. I tried to get Nadine's attention by calling her name--so did Chase--but she was too busy chatting with coworkers. This was my first time being helped by Chase, and he was very attentive and informative, helping me to color match a piece of furniture that I brought in, going through the paint samples when it was too large to be scanned. He also assisted me in selecting the closest finish. The best experience I had at this Home Depot in over 15 years of shopping here. read more

The Home Depot - Nurseries & Gardening Near Me - Bronx, New York

Believe the reviews: the customer service here SUCKS and BLOWS at the same time. -_- Two female staff members were sitting down. Asked them both for sanding sealer... one was sitting on a ladder and literally just pointed down the aisle. When asked where specifically, her response, "just walk down and look"... heavy sigh... Tip: Come here ONLY after you've eaten a meal, you've had enough sleep and you're in a good mood... lest someone try to steal your joy in this place. -_- read more

Just like any other Home Depot I've been to. They have the largest selection of goods. Anywhere from A to Z. My favorite place to shop for light fixtures, power tools, mouse traps and more. read more

The Home Depot - Nurseries & Gardening Near Me - Bronx, New York

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My favorite Home Depot. Very friendly and knowledgeable staff. They always have my online orders ready when I arrive and if not Someone goes and picks the order right away. The only thing that I wish is that they has more items ready onsite. Ample parking and they have even have a contractor area. read more

Everytime i come here, the team member assisting me out is always very, very helpful and unbothered by any requests and inquiries. Great energy in this location! read more

They tell you there are two kinds of Home Depots, but there are actually three kinds. Regular Home Depot, flagship Home Depot (bigger, more selection), and the third, unofficial kind is the "urban" Home Depot, a Home Depot found in developed, low income areas. The Gun Hill Road Home Depot is an urban Home Depot. Obvious signs include security checking your purchases and receipts on your way out, day laborers in the parking lot, and finding open boxes of merchandise in the aisles, necessitating checking the contents before you buy. You also have the occasional guy making eye contact with you saying the mantra "transport?", asking if you want your items delivered. I suspect it's illegal soliciting. Guys in the parking lot hang out trying to help you, hoping to get tips. If you're nice and polite, they'll try and help you anyway even if you politely decline, so be vigilant. Actually, I'm at this Home Depot now and there are guys in the parking lot doing amateur auto body work. The parking lot of this Home Depot is a veritable flea market. Stock here is hit and miss. More often than not, for Tiles and plumbing specialty items and such, I find myself having to go to New Rochelle because this place can be out of stock. Aisle employees are hit and miss like in most Home Depots, but there are a few great people like Richard at mill work who is very helpful. Most of the cashiers are nice and friendly. This pro desk is fairly ace. Nikki is excellent (one of the best I've met at Home Depot actually), and Franklin is pretty good too. The latter was one of the very few really helpful people at Jericho Home Depot, so Jericho's loss is Gun Hill Road's big score. This Home Depot is a mixed bag. The atmosphere is heavily "urban", stock is not really reliable, but there are some employees here who make a big difference to making this a good store. read more

Don't bother coming to this place they suck gigantic balls big time. Came here to get a battery for my alarm system the guy in electrics sends me over to hardware. Well guess what? No body free king there! Going to new rochelle at least they ask you for help before you put you two feet in the store. read more

The Home Depot - Don't waste your time or money. - Nurseries & Gardening Near Me - Bronx, New York

Not bad, not great. I needed some paint and paint supplies and the help in the paint section was pretty good. It would've been a bit more organized and faster, but they did help and get the job done. Be prepared to be pestered by the Mexicanos looking for work outside the store. They actually go inside the store and ask you if you need them for that hard, manual labor. yep.. read more

Costumer services SUCKS!!!! If I request help, the wait time was about 20 minutes. Then, when I tried to find someone an employee would say "this is not my section". They are not very helpful at all. I had to find things on my own. read more

It's big, it's warehouse-y, it opens at 6am most days. Being presently unemployed, only ever go during business hours, but the lines are short, and more shockingly, the employees are rather polite and helpful. They manage to slot into that magic space between unhelpful and too helpful. I can't speak to Peter K's issues with the contractors, but when it comes to just buying a few miscellaneous bits of hardware and garden stuff, this is consistently the most pleasant-to-visit Home Depot i've encountered. read more

I waited in the cold at the Garden Dept. for 30min for help trimming and wrapping my Christmas Tree. Very poor customer service. read more

The Home Depot - Nurseries & Gardening Near Me - Bronx, New York

Stay away from this Home Depot. I moved into the area in 2003 and It's only four blocks from my home. I learned early on to only go there when I know exactly what I'm looking for and exactly where in the store is located. If I have to ask a question I travel half houto the Home Depots in Westchester County. Yesterday morning at 9:30 AM I went to the store to purchase all purpose miracle grow soil. I needed 130 ft.³ of it for two raised garden beds. I parked in front of the gate of the garden area where the cashier is located so that I wouldn't have to push 25 bags across the parking lot. After I filled the hand truck I proceeded to the gate where two employees where standing a female and a male with dreads. I asked if they could raise the gate so that I could pay for my items and they said no that the register was closed. I told them I had 25 .75 cubic feet of soil I had to push to the other side of the parking lot and they repeated that the register was closed. I headed over to the customer service return cashier half way in the store and asked if she could ring me up. Thankfully she did and sure enough as I exited the store the gate at the garden section was raised and the register was open. They could have told me to wait five minutes to turn on the register but no instead they made me push a heavy hand truck halfway into the store. After I loaded my bags into my suv I went back to the store to speak to the manager about the situation and all I got is that she would talk to them what ever that means. If you want to experience poor customer service feels like come visit this home-depot you will not be disappointed. read more

The Home Depot - Receipt - Nurseries & Gardening Near Me - Bronx, New York

The next day after delivery, we found the flyer for appliances offered the dishwasher for 100 dollars less what we paid-wow we got the refund no problem..always check for price changes read more

Huge store. Has most items in stock most of the time. Has self check out. Only complaint is most of the help really doesn't want to be bothered with helping customers and it really shows! Poor custoemr service! read more

I wish a Lowe's would open up in the Bronx, This is the worst run store ive ever been in, Unfortunately its convenient, No isle costumer service , every things a mess ,Always out of stock , When i asked the head cashier sitting on his ass why there were only 2 registers open at 7 pm, he replied 3 people called in sick, also self check out was closed ,,This store need better management and a reliable staff, if you want to wait 45 min to check out ,This is the place for you.... Lowe's, we need you read more

Horrible management, the employees for the "blinds" section where no where to be found for 30 minutes. I should of went to White Home Depot . read more

Stay away from this store!!! We have been waiting since August for a door to be installed. The store refuses to speak with us, they hang up on us or put us on hold, one day we were left on hold for over 2 hours. They lie, and make constant mistake the lie, lie, lie, and then lie again. And do not ask to talk to the store manager they will hang up on you. Then you call corporate and they have the same problem with the store. We are not on round 3 with this door install. STAY AWAY!!!!!!! read more

I placed an online order for pick-up at this location. I received an email within a day that the order was ready for pickup. What do I find after arriving? Part of my order is missing & they can't find it anywhere. I was given the option of either canceling my order or purchasing a poor substitute product at a meager discount. Normally, I would have just walked away disappointed in another retailer that failed to provide customer service when needed, but I traveled all the way from BROOKLYN to pick this item up because they were one of a few stores that had my item in stock!!! Can you guess if I'm angry Home Depot??? read more

Sales associate ida in the pluming department seems to be having a very bad day today as she was answering all my mothers questions with attitude. Very unprofessional! If I wasn't in such a rush I would most definitely report her to her manager. read more

I'm surprised this place is still in business . If there is any place to send the " Undercover Boss" it's this one! There are so many things wrong with this place I could write a book. I have been trying to order Windows and have made several failed attempts here. Came in sat at the window counter no one for 1 hr . Called none answered the phone. Then went to customer service desk asked for manager h never showed . The conclusion is that there is no manager or anyone running this place but rather several individual people sort of running their own show. It's amazing how a big corporate entity can collapse like this read more

this home depot is the same as the other home depots around the five boroughs. same service where you need a staff to help you and there is no one around to help you. you have to do everything yourself. the home depots down south are better. there is always somebody there to help you. read more