BAD EXPERIENCE! HOME DEPOT promises to "Beat All Prices" (with proper proof of better price)? NOT SO! I brought a printout of that "better price" ~ but NO GO, they would not honor their word. Three items I need 'were not in stock' and had to be purchased in advance (understandable), and picked up at a MUCH later date. But NO Price match, NO WAY! AND, get this, they would NOT ACCEPT CASH for my orders. "Credit card (or debit)" ONLY and NO, they would NOT accept PayPal?! Finally, I am a "VETERAN" and HOME DEPOT 'thanks us' with a handsome 10% discount ~ EXCEPT for items ordered ONLINE, AND items one buys at the at the Customer Service desk! I should have shopped at LOWES... They offer a TRUE "Veterans Discount". I recently purchased a very nice refrigerator that was "on sale" and LOWES discounted 10% more... Now that was a happy experience! read more

The Home Depot - https://www.homedepot.ca/en/home/customer-support/home-depot-price-guarantee.html - Nurseries & Gardening Near Me - Carson, California

My review is for John the electrical supervisor. I came for light bulbs but wasn't sure exactly what I needed and he explained so much to me! He was super awesome and an asset to Home Depot. Best service I've receive in here. Thanks so much John. read more

Very friendly staff, welcoming, and asked me if i needed help when i got to the department i wanted (I didn't have to go looking for help). Jose (tall young guy with earrings), was especially helpful with my buying experience as he helped me get a rather Large item from the back-inventory and bring it to my truck. He made my buying experience fast and easy and no trouble at all. I would definitely recommend this store location and will continue to come here. read more

I want to thank valentin the manager at Carson home depot he helped me when no one else would went above and beyond and the distance to help me so I really appreciate that!!! Thank you Valentin goodlooking my man!! read more

Literally nobody gives a helping hand at this store, you can be struggling to load something in your vehicle and a home depot employee will wall past you. Not sure what the deal is with checking out but it literally took them 35 minutes to find some items that didnt havr a bar code on them, going to start going to lowes. They have all there products in stock when needed, and great customer service read more

WORST CUSTOMER SERVICE I went in there with plans for an estimate on a few kitchen cabinets for our complex I had an appointment when I arrived the person I was meeting wasn't even there and when she finally approached me she did not have one bit of a smile on her face or a welcoming customer service attitude barely even spoke to me only when needed point is didn't make me feel comfortable and didn't make me feel she wanted to help me the whole vibe she was giving off was super uncomfortable super Unprofessional I do not want to do business here again read more

The one star is only because of employee Jasmine. However, I would like to commend JOSE AND MUGUEL for their excellent customer service. I came in to pick up an order of gloves. I was unsure of the size so I asked if I could try them on and I immediately realized they were not the ones I ordered. She checked the scew and compared to the computer screen and the scew matched but the photo was not even close. I asked why was I given the incorrect item and with an attitude said that those were the gloves. I asked to speak to a manager and she called, briefly explained, hung up and walked away to talk to another customer. She did not say he/she was on their way and she proceeded to act as if I WAS NOT THERE. I am standing there, and Jose asked me if I was being helped and I responded I don't know. She (I pointed at Jasmine) called someone and walked away. He asked her a question and he came back to tell me that someone was on her way. I asked him if he could possibly help me and he said OF COURSE. I explained what happened and Miguel walked up and they both looked at the computer and he explained that the item I originally ordered must be an older style. He walked over to look for the glove and told me they were no longer available but offered to find me something similar. Miguel took off and Jose went online to show me different styles as well. Miguel walked back with 2 styles then took off again to bring me another style. I picked which ones I wanted and we began the process of refunding the incorrect style. As we were processing the refund, Jasmine walks up to us and bumps Jose to the side in order to see a "schedule" a d says oops, need to look at the schedule. She just stands there, looking at the schedule, head resting in her hands. He was in THE MIDDLE OF MY TRANSACTION. Jose gave me a look of what is she doing and mouthed I'm sorry. She even told someone behind her to shut up and said shit several times. When. She was finally done, he proceeded to continue the transaction. What kind of establishment hires someone who acts that way? Not once did she apologize for the item being incorrect. I understand she doesn't have the ability to see the item, however, when I said this isn't what I ordered and I showed her the difference to the screen and the actual item, she acted like she did not give a damn and had A BIG ATTITUDE. She tried to make it seem like I HAD NO IDEA WHAT I WAS TALKING ABOUT. I work in a warehouse and the gloves I ordered are the gloves i previously had, hence why RIGHT AWAY I NOTICED THEY WERE INCORRECT. Jose and Miguel WERE EXCELLENT EMPLOYEES! I had to ask Jose for Jasmines name because her apron did not have her name. She even told a customer she was helping with a water heater that she "HADN'T HAD THE TIME TO PUT HER NAME ON THE APRON." read more

Lazy employees. Asked for propane and said they don't have any but I checked and they do.

Terrible customer service in the paint dept on April 3 at 1030 am. That shift woman and man at the paint desk did not provide a good shopping experience. read more

Today i went into home depot looking for wood. The worker i spoke to had a very bad attitude. I will not be going back to this location.

This isn't the fault of Home Depot directly but damn they should patrol their parking lot or something. The other week I needed something from Home Depot and then made a quick stop at the ATM across the parking lot. As I was walking back to my car, I notice this guy next to my truck acting suspicious. Now, check this out, my truck is in the middle of the parking lot and the lot was pretty empty but he looked like he was trying to hide next to my truck. So I kept walk toward my truck and next thing you know the MF started pissing on my truck tire (front passenger side to be exact)!!! I yelled "WTF" and started running toward my truck cussing the MF out. Lucky for me he put it back in his pants BEFORE turning around. Now I'm up close and yelling at him - "why the F**k are you pissing on my truck!" He would have wet his pants if he hadn't emptied his bladder on my truck. He started stammering and apologizing - Man, I hate it when they don't let me stay mad! Then he said sorry and tried to SHAKE MY HAND! HELL NO!!!! I told him to get away from me. He left and I was still mad but I couldn't help laugh but damn it would have been funnier if it was someone else's truck. Something I forgot to say when I first wrote this, I took my car to a school car wash the next day. I'm so bad, some poor kid was cleaned piss and didn't know it. I'm going to hell. read more

I went to Home Depot with my contractor and his assistant this past Friday. We were interested in purchasing new ceramic flooring. We found a good deal. The two store employees (Roger and Jamie), who waited on us were very helpful. They helped us find our supplies and when we set down to pay and do the paperwork they answered all of our questions. I have been going to this store for a number of years and I have has some good experiences and some bad ones. NOT this time. It was all good. Both of these store salesmen were terrific! Good job Jamie and Roger. God bless you both--stay safe! read more

I want to thank Amanda, Jennifer, Jamie (in appliances) and Abraham for all the assistance they gave me in the purchase of our new stackable washer/dryer. To be honest it was a hot mess but they never gave up! it was finally installed yesterday. I am so happy! Thank you again! Debbie Johnson Harbor City read more

Returned some Led lights that I thought I needed . Not sure what guys name was yesrich or jedrich but really nice and helpful other than that the store was short on supplies but will definitely be returning to This location read more

I needed to rent a paver cutter and vibrator for my home project. Thomas helped me with the selection. He was fast, efficient and courteous. I found the same from Joe when I returned the equipment. The tools saved me countless hours of manual labor. They were clean and new. read more

Whats up Kevin. We got flowers and pool shock! Girls were looking good that for sure. Thanks Home Depot. This is my personal favorite home depot in the South bay. I always forget my mask. 5 Starz read more

This is a review for Home Depot Black Friday. My mom, sister and I have gone the last two years now and we'll keep coming back. First of all THANK YOU for being closed on Thanksgiving and keeping the tradition of Black Friday in the early morning only (5-6am). Secondly the $1 poinsettia flowers are a great door buster and gift for family and friends during the holiday season. What was so nice about this year at this location is that they provided donuts for people in line and even had a mariachi band playing in the store. Really puts us in the festive mood and shows great hospitality and service to customers. The staff was very helpful knowing where items were at and the cashiers were patient and took their time to ring us up correctly. We'll be back next year as well as throughout the year :) read more

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Elizabeth was extremely helpful and professional picking flooring was nerve wrecking but Elizabeth made it easy

Assistant manager Amanda and her helper alma are the worse customer service workers at customer service desk. I was three days before my warranty expires on a Milwaukee tool and I am getting denied for a swap. Next Home Depot changed it with no problem. Worse Home Depot ever read more

Worst customer service in the entire SoCal , rude cashiers and management. Never again at this location. I know you will not care about this review but believe me I'll share my experience with my family and friends. read more

just left this location and received the worst service from cashier Cecelio! the way he speaks to customers AND other employees is downright unacceptable! I'll drive across town before I come back there. RACALE, you are great and provide great service, so I THANK YOU! read more

Today I had an excellent experience with Jenny. She's very kind hearted, caring and sweet. She took her time and was patient with me.

We spoke to a young lady named Jennifer and she went above and beyond to help us solve our "Blinds" problem. We told her what we wanted to do and she came up with a solution that ultimately saved us money and made me happy. We don't usually go to Home Depot in fact we left Lowes because of their lousy customer service... and thought why not swing by Carson Home Depot? Your selection of blinds was better and more affordable. We got exactly what we needed to do the job. Thank You, Jennifer and Home Depot!! read more

The items I ordered were delivered as promised HOWEVER, they were supposed to call/send me a text prior to delivery. I was in the backyard and I heard weird noises coming from the front. As I went out to check, my items were delivered, along with cracked glass doors that I DID NOT order. Waved the delivery guy to stop, he took the glass doors back but left all the broken glass in my front yard. read more

Never did get assistance was shown where the item I wanted but needed it cut and went back to the lady and her and her crew laughed at me at the customer service. I'm professional. Worst Home Depot I ever been too period. So sad read more

The Home Depot - Nurseries & Gardening Near Me - Carson, California

Beware: I was just in doing a return at the customer service desk. Watch out for some employee by the name of SHEENA. She has to be over 50 yrs old. I just saw her and heard her bullying a younger employee. That girl has got to be under 21. Totally yelling at her! The young girl asked her "please stop talking about me in front of my face" and this Sheena employee went off on her. Yelling and screaming, I can do whatever I want. I will talk about you if I want to." "You cant stop me" geeeez. I almost called the Police. Where are the managers of this store. Obviously not in the store. I'm in the store al.ost on a daily basis. I have NEVER witnessed anything like that. I called the store and pressed 3 for customer service because I wanted to ask for the manager and tell them what's up. Of course they hung up on me. Not cool. 50 yr old bullying and much younger employee. I'm a customer. Sheena did not care. I dont wanna hear this when I'm coming to a Home Depot. read more

Not happy with the system they have, some cashiers are just standing around and not helping

Love how Jose Q, Nathan V, and Jorge Q. Helped me and very helpful associates. With COVID they were wearing there masks. When there was a customer with no mask on the employee told the customer to please put it on for the safety of others like myself. The customer upset cause he was asked to do so but all the customers agreed. Customers in line learn to learn patience if lines are long deal with it, we are on COVID Mode lucky these Home Depot employees are coming to work to help us with our purchases. They are essential workers putting there safety at risk as well as their families they go home to. Be safe love Home Depot. Jose Nathan Jorge you guys are awesome... read more

Plenty of staff roaming the aisles but no one to assist with heavy items. Couldn't even get assistance to load the truck. Cashier said they were all at lunch. So I had to load 100+ bricks alone. Apparently no assistance for older women here. read more

Home Depot is trash , I ordered a washer and dryer from them and waited almost a week for the delivery guy to show up but nothing not a phone call or anything just disappeared then the next day I call they are claiming he was there and all this and that and that there's nothing they can do about it and I had to call them out and say your driver is a lier cause he did not he were he was suppose to be and now I have to get stuck with the short end of the stick and wait more days than already have when I really need it ... ridiculous dude read more

This Home Depot is HUGE and everyone is super helpful! Not sure what's up with the bad reviews. I have personally never had a negative experience at this Home Depot location. read more

I ordered some framed lattice from the Carson Home Depot because my local one didn't have what I wanted. Later the same day they called and said that unfortunately they don't have it right now, but it's coming tomorrow. "Fine" I said. "I dont really care when it comes, just let me know." We'll, they called again at 06:30 AM the next day to tell me they still don't have it yet. "That's OK guys. Even if it takes a couple of weeks, it doesn't matter much to me." I said. "And could you please put a note somewhere please don't call before dawn ". I'm awake, but my wife likes to sleep in." Well, they called again, half an hour later saying they canceled my order since they don't have it yet. I now need to reorder. "But, if I order, and you don't have it, you're going to cancel my order again?" Something is screwy at Carson Home Depot! read more

I can't speak for all dept. My only experience so far is the Paint Dept. There were 3 ppl behind the counter. It was a slow time so there were no other customer in the area aside from myself. After deciding what paint color i walked up to the counter. None of them were really facing me so i said "excuse me". All 3 turned and looked at me in silence. There was a pause. I guess being in customer service in the past i guess i expected "hello, how can i help you" or just a simole "how can i help you?" So after the awkward pause with no one saying anyond i said "who could help me?" One girl said "all of us can". I saud back, "ok, just wasn't sure all you guys did was just turn and looked at me." I handed one of the girl my choice of paint card, the other walked up and said, "you're a much better person than i am". The girl that was helping me made no comment. No idea if she was talking about something else or what just happened. I'll assume the former because if its on my comment then she should address it to me directly since i'm standing right there so no need for a snide remark. In a nutshell don't expect this place to focus customer service. I took the names down so if management wants to reach out i got the names ready. read more

Curbside pickup SUCKS. Waiting 30minutes to pickup glue sticks... what's the point of offering this service if it requires we wait 30minutes? Walmart pickup is 1000 times better y'all read more

Went to Home Depot since we are renovating our home and we had a question and saw the manager Brian, he took a look at us started walking the other direction.. terrible for a manager to do.. only reason giving any stars is because the cashiers were helpful. read more

I walked into the Home Depot Store in Carson, and was looking for fridge. I bumped into Jamie (looks like a Santa in hiding). He has the KINDEST eyes. He went through my fridge options. I needed a counter depth, stainless steel, water & ice on the door. We had a few options (but not much) due to Port delays. I had multiple questions, he spent time with me, going through the different brands, giving me options, based on his experiences. Bringing up his sons proudly, every now and then, explaining what they got and how well it worked for them. It's the best Home Depot rep that I have ever worked with. I had to do my due diligence, so I couldn't buy the fridge then and there, but I came back the next night to buy a fridge, and was so very disappointed he was not working that night. Long story short, I bought a fridge, but the intelligent way he worked with me, really helped me make a decision and touched me. I did not want to buy from anywhere else by Home Depot, due to his service. It's rare to find someone who is genuine and really cares for a customer. Maybe he is a secret Santa after all.... read more

Its Home Depot, staff friendly, store somewhat clean, prices somewhat reasonable, they either have what you are looking for or not.

For the longest The Home Depot has always been there willing to help customers in finding what they need. Now The Home Depot has truly lost there touch in helping customers and now they've become lazy. Workers standing around talking to other workers about how they're soon gonna be certified and BS. My Dad and I needed assistant and wait led 10+ mins and no one showed up, so we both had to get some wood from the top shelves and three workers had passed by without offering any help knowing that what we were doing might cause and accident, putting the customer as risk for their own laziness. Explains why this Home Depot has such low ratings. read more

Chinos and a button-up shirt aren't a real good look for a weekday morning Home Depot visit. I understand that now. Lucky for me, it only took three contractors nearly rolling over me with their huge orange trolleys before I noticed. Yes, I understand that you're a professional and you have to go build shit, but I will continue to stand in the middle of the aisle with my fancy-man pants if it means that it helps me find this specific type of screw. Go ahead, you try to find it. It's like a diabolical game of Where's Waldo. Besides being a small-scale Home Depot, employees were few and far between. Not finding help was annoying at first, but I had fun playing with the wall of motion detecting lights. I know you're wondering, so I'll tell you: seven. That was my high score. I was able to run down the aisle past the lights and only have seven turn on. read more

I've been to a lot of Home Depots in the last few months buying things to fix up the house. Overall the impression I have of Home Depot is to not rely on good customer service and not to expect too much from the people working there. A lot of them don't seem to know much are are very untrained. Some don't seem to want to be there and can be very rude. Their online pickup service seems like a great idea until I tried it several times and it doesn't work as advertised. Refunds for items bought online are also a big pain and I've been bounced around from store to store to online phone service back to store. That's why I was so happy to actually have some good customer service when I came to this store location! I was actually at the Garden location trying to buy a reel mower (earth friendly one that doesn't use gas and you just push it) and they didn't have the one I wanted in stock. I snagged a Home Depot associate to see if there were more in stock but unfortunately not. He assured me though that Carson had a few and that it would be the same clearance price as the one in Gardena. My husband and I drove over and found the mower...but it wasn't the same price. That's when customer service came in. We went up to the counter to ask if the price was wrong and if we could get it at the clearance price we saw in Gardena. Christina and Evelyn were the ones helping us and they informed us that the other person was wrong and that clearance prices were for each store only. We were both annoyed of course and asked if there was anything they could do since we were told it would be the same price and had driven from another location. Christina offered us 10% off but it still wouldn't have been the same. We were about to leave it with them when she decided to give us the same price at the other store! In our experiences at other Home Depots the customer service is average at best. We were surprised that Christina and Evelyn were so nice and actually helped us out. Another point for this store is from another encounter with an associate during the same visit. We had run off to grab some other items before checking out and I asked someone where an item was. He didn't just tell me the aisle number he actually led me to the item. Big points for this Home Depot location, or at least those three people. There are doing a great job and I hope that other people at Home Depot would be like them. read more