I had the greatest staff help me. His name was Marvin. Im 60 yrs old and i think he was the most help and nicest guy i ever had help me. As i was telling my friends i was doing this review he said he just left lowes and sandy helped him and she was great. Back to Marvin, i used to hate lowes and loved home depot and marvin changed that for me. Thank you he needs a pat on the back. read more

Lowe's is so much better than Home Depot in my opinion. Been a life long HD customer, started going to Lowe's, I've been a loyal customer since. There a few times a week now read more

Lowe's seem to have much more of a selection than Home Depot of the various items needed for home improvement and gardening. The staff is much more equipped to handle circumstances and direct customers to where they need to find certain items. The value is great. You can find great bargains at this place. I highly recommend Lowe's over Home Depot. read more

Lowe's Home Improvement - Front of store - Hardware Stores Near Me - Torrance, California

Ordered up some bolts on the website and they were ready for pickup inside the locker the same day about 2 hours post order. Quick to walk in after getting the text code, headed to the lockers; in and out within about 1 minute. Bolts were $1 Parking was easy as I go at night to pickup normally. I support this business over hd because that horrible corp supports business and moral practices. read more

Soooooo many parking space! This Lowe's is located on it's own so it doesn't share the lot with any other businesses. This Lowe's seem smaller compared to the other Lowe's I've been to but I could be wrong. It doesn't bother me though, less time wasted trying to find things and more time working on my project. read more

The Service: Very helpful and friendly service. The Plants: They have clearance sections 50% off, if you have green thumb and see some potential of those plants to come alive again, definitely check it out. They always have limited-time deals, pay attention to those signs. The Parking: Huge parking lot. read more

Lowe's Home Improvement - Hardware Stores Near Me - Torrance, California

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This is our go-to place for any of our home improvement needs, from drill bits to a jacuzzi for our renovated bathroom. Their service is good with straight up personnel and their commitment to customer satisfaction is extraordinary. This includes shaking our old paint buckets and a great discount when our jacuzzi tub came late many years ago! Their prices are very competitive and other services like key duplication and other offerings of household goods found in grocery store chains. I particularly like their discounted plants & flowers in their nursery where I've purchased and nurtured many greatly discounted, wilting plants & flowers. The convenience is that they are close to our home and we prefer them over Home Depot though one is not too far away... read more

i only went to Garden Dept. I went on a Sunday, at around 5pm. First of all, couldn't find anybody to help me, as there is only the cashier, who is clueless. Secondly, I asked for a cart, and there were none available, have to walk through the hardware, etc, just to get a cart...and this is hard because of my bum knee. I asked the cashier to call somebody to bring carts (which are normally ouside the Garden Area), but she said she intercommed 3 times and was ignored. Thirdly, I bought several items, and wanted to know the number of days that the item/s may be returned, because even with the receipt, they have different return dates. I asked 3 different employees, and was answered with "I believe...." Finally, had to ask for a manager, and after some wait, got the correct answer. Arent the employees properly trained to answer inquiries like this?? Lastly, I asked for someone to help me carry a 3 cu.ft bag of garden soil, just to put in my car, as I am in my 70's...there were also no plastic bags to line the car trunk (which they usually have so as not to dirty the car trunk) and the cashier had to give me trash bags (which, of course, were inefficient). Anyways, after several calls, and cashier informed that everyone was busy..I got an employee to help me after maybe 15 minutes wait. read more

I like Lowes because the stores are a little cleaner than HD. Recently the checkout area to mostly self checkout. In the past, the self checkout made you take a paper receipt. Now they have added the option for email only. Good job to Lowes for cutting down on paper trash. read more

First off I would have given them a zero but the minimum is one star which is more than they deserve. Horrible customer service I ordered a double drawer dishwasher and have been working with Amber and Jessica that can't seem to resolve a simple order. The phone call gets "mysteriously" disconnected and then you cannot reach them when you call. back. They have a premium install which is a scam I would advise against it. I ordered the appliance and was told it would be delivered and installed on the 4th and now I am being told it will be done on the 24th. Horrible service I would not deal with these guys. read more

Not sure why Lowe's is so incompetent of a job or delivery throughly 100. If it's not one thing it's ALWAYS another whether we use their Pro Service for construction service or just a regular household project. We use their Pro Service a lot for orders and deliveries for new constructions with lumber or huge items delivery. And it's not just for this location ( I'm reviewing the Torrance locations because we use them the most) I HATE LOWE'S DELIVERY SERVICES AND CUSTOMER SERVICES WITH A PASSION!!! MISTAKES AFTER MISTAKES, TIMES AFTER TIMES! Are they really incompetent to get a simple job done 100%?!! read more

This was a great experience! Store is clean, well stocked well lit... and not too crowded. Was looking for some hardware for a project we were doing.. easy to find what we needed and was able to self check out quickly. Prefer Lowe's over Home Depot any day. read more

Horrible cutting service. I asked for boards to be cut at 36". The tallest one is 37" and the shortest is 35.75". Now I have to reload them and have them fix it or fix it myself. The whole point of getting them cut there is so I wouldn't have to deal with cutting at home ‍ read more

Lowe's Home Improvement - I asked them to cut all the boards to 36" height. The tallest is 37" and the shortest is 35.75" ‍ - Hardware Stores Near Me - Torrance, California

This is the worst service I have ever delt with in my entire life!!! I made an order from my account on line but for some reason the website sent my order to a store that is over an hour away and on the other side of Los Angeles!!! I was originally put on hold for a half hour. During that time I tried to get help through MYLOWS but the person there could not help me but he felt sorry for me and found another phone number to call. The person that answered asked me to yell into the phone. I had to call back and the next person put me on hold again for another 20 minute. She finally cancelled my order for me. This nonsense took 3 hours out of my day. I do not have that much time to waist!!!!!!!! The children they hired there need to grow up or get fired. There are plenty of adults that need jobs! read more

I usually don't write reviews for hardware stores, but the team at Lowe's in Torrance on Western really deserves the recognition. Every time I've walked into this store, someone has asked if I needed help--no awkward eye contact and walking away like I've experienced at the other home improvement store. The difference in service is apparent. Huge thanks to Andrew, Osmin, Kassandra and Angela ( i believe the store manager) --they were amazing from start to finish during my bathroom renovation. I was working with a tight schedule, and they helped me get everything I needed: bathtub, tiles, faucets, vanity--you name it. Even when there were shipping delays (out of their control), they kept me updated and suggested great alternatives to keep things moving. This kind of customer service is rare, especially in big-box stores. I'll definitely keep coming back to this location--it's clear they care about their customers. read more

Darryl in paint dept seems to be the only employee that's cares about customer service. When we needed help in the bathroom dept. the wait was 10 mins we almost waked out. We walked down rows to find help to find Christmas tress holders nobody around. I went to return dept. waited until the lady looked up or somebody else finally came out of back room. My neighborhood Lowe's sucks customers. Service. I hope it gets better before the holidays. read more

As usual, Lowe's customer service is non-existent. I only come here if I know exactly what I am buying since it's the most convenient location for me. Picked up some plant food; the gentleman ahead of me at the checkout needed help finding rooting hormone. All three Lowe's employees did not know what it was and just said they don't carry it. I was about to speak up and help but the man had gone. I told the cashier where it was and she said she looked it up and they don't have it. Seriously Lowe's, do better with training your people. read more

I went to this Lowe's and needed to get a nut and bolt for a project I was doing. I also needed some drill bits for metal. Kirk saw me and asked if he could help. I told Him what I needed and he knew exactly where everything was. Found the nut and bolts then he walked me over to the drill bits and explained and knew everything. I have never experienced this kind of service at a home improvement store. I will never go anywhere else. read more

An employee helped me search for an owl decoy I needed. He went to get someone else to bring it down for me after checking their stock. I really appreciate the help, how nice they were and how fast they got it down for me. The girl working at the self check out offered to help as well. Great customer service! read more

Lowe's Home Improvement - Hardware Stores Near Me - Torrance, California

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Customer Service - 5 stars Richard J was so friendly and helpful with helping at checkout. There was also an older gentleman employee who told us exactly which aisles and sections contained the items we were searching for. Selection - 4 stars Yay! Lowe's has in stock the above ground cedar garden containers I have been searching for. The big box home improvement store across the street did not even carry this item either in the store or on-line. I enjoyed my shopping experience at Lowe's. My husband found the majority of the hardware, cleaning and finishing products he had on his shopping list. read more

My mom and I went in yesterday to pick up a few items. While there were ran into a friend that we hadn't seen in years. Neither of us had carts, but had hands full. One of the people that worked there -( her name tag said AB , but she told us it was Abigail )was walking by and saw us and asked if she could help us. She offered to take some of our items to the register for us but once we said we were going in opposite directions, she offered to get a cart.. She had picked up an item our friend had dropped then went to get the cart. She brought 2 carts for us! I feel like she went over and above and I really appreciate her thoughtfulness. We will absolutely be back. read more

I asked an employee, an older guy with a ponytail working in electrical, for help finding a power outlet hub, he acted like I was bothering him and kept asking me why I needed it. He then told me the aisle to find it and I said I had already checked there and couldn't find it, but he kept asking if I was sure I checked there. When he finally took me there he was like "that's all we got" and walked away. Not sure why he was being rude over something so simple. read more

Service in that store is terrible. I never seen a store where no employee smiles. There's obviously a management problem there because no one there knows corporate policy when it comes to returns actually when I even called the corporate office, they didn't even know what their policy was. they said it's up to the store manager. Plus the manager claims they do not give store credit anymore. Corporate Customer service didn't even know what the company policy was. read more

Who the hell is working at Lowe's? Specifically their customer support team? Absolutely horrendous, been waiting for a dishwasher for weeks and they are no help whatsoever. Really don't know their heads from their @$$ and they sound like they're underwater in a fish bowl. ‍ read more

Customer service in this store is absolutely HORRENDOUS! I have been wandering around in appliances trying to find someone to assist me with a new refrigerator for 30 minutes and can't find a single employee. When I finally walked back up to the front to ask for help, the "front manager" pacified me by saying he was going to contact the appliance manager Jessica, and then waited for a customer to do a return. read more

Had great service with the paint department, he had mix my paint 2x. I didn't explain to him what I needed, he remixed right away. Thanks Omar read more

I had excellent service from Norma. I needed to replace my washing machine hose and told her the problems I was experiencing with leaking and overflow. She was great with information and walked me straight to all the items I needed. She recommended to use a lint trap and clamp to keep the hose in place. I was impressed of how knowledgeable she is and exactly where to find each item. I appreciate her personal assistance and made my shopping easier without the normal frustration of trying to find things. Thanks Norma! read more

This Lowe's have really nice workers specially Karen she's very fast and her costumer service is the best

I will NEVER EVER purchase ANYTHING through Lowe's again and I suggest everyone who reads this comment follow suit. I have had the WORST nightmare of an experience dealing with their installation and customer support team. Not only did their installation person not show up to the confirmed installation appointment because he said he was at "work" , but Handy spent hours trying to reschedule me with someone new and half a day later still couldn't get me scheduled for a new installation appointment. The installation pro never reached out to me to tell me he wasn't going to make it. My appointment was at 7 am, and I had to reach out to him around 7:40 to see what was happening only for him to tell me he is "at work" and will need to reschedule the installation. Lowe's customer support team was rude (especially Pam in IST) and didn't offer anything for the fact that I had to cancel my camping weekend due to their unreliable staff and inability to honor their appointments, refused to refund my money or let me speak to a manager. Pam had a terrible attitude the second she answered the phone and kept defending the installation worker who no showed the appointment and told me maybe someone would call me back to reschedule the appointment but she wouldn't guarantee me anything. Said I am not allowed to speak to a manager as "that's not how it works here". I have already waited weeks for this installation to pick the perfect date and time that would work for me and they flake and Lowe's customer support won't lift a finger to do anything to try and make it right. I've already paid for the installation service that never happened, mind you. Worst company and worst customer service EVER!!!!! Will never shop at Lowe's again. read more

Horrible customer service. JEANETTE was rude and disrespectful. I was in the middle of asking her a question about an item to see if she knew when the store was getting a shipment of the color I was looking for when she cut me off mid sentence and had a man show me where the item was when I had already found them just not in the color I had wanted. She clearly needs training with her customer service skills, clearly she wasn't taught common sense and how to be respectful to others and letting people finish a sentence before interrupting them. Avoid this Lowes, I had a much more pleasant experience at the other Torrance location off Skypark. read more

I had two young guys help me with some heavy equipment, loaded into my car quickly and efficiently... very happy... Make sure you take care of these guys, Melvin and Matteo read more

Slow customer service. Waited 15 minutes to do an exchange. Ridiculous. Two working on one issue while we waited.

One of the friendliest Lowes around. Today I was looking for a certain kind and color spray paint and when I ask the man behind the counter said no problem let me get that for you! Simple right, what's the big deal he did his job right? Here's the difference, earlier I was at Home Depot and I requested the same thing and as two employees were having a conversation behind the counter and I asked, can I please get some spray paint and I was then told it's open. Awesome, but when going back as there was only 2 there and online said there were 11, so long story short, I was bounced around to 4 different employees and still no one willing to get me the paint at Home Depot in Torrance. However ! Samuel in the paint dept. at Lowes Torrance helped me find what I needed and was very informative with my questions. I later forgot that I needed a good primer and Henry was also very friendly and got me what I needed and again lots of info on the type of primer he recommended to use on a special HDU foam I was using. Then there was AQuilia, this girl is AWESOME, so very friendly and helpful at check out. Her outgoing happy personality inspired me to write this review. I felt like I was welcomed and the staff was there to help me. Not like Home Depot where I felt I was bothering them and disrupting their conversations and not welcomed. Thanks again Samuel, Henry and AQuila, can't wait to need something again and I will come to your store to purchase. read more

I would give this Lowe's a zero star if i could. No customer service at all when you ask for help i was told there is no one because they at lunch in the plumbing department and no one else can help me. This place is terrible i would not recommend to anyone coming here. The employees that were working are just walking around read more

It never has anything I need and the employees aren't useful nor helpful and their inventory is trash

I used to Love Torrance Lowes, Not Anymore. I tried to buy a Circular saw, but they where to Difficult. I go to the power tools, tell the man this is the one I want. He says OK get it out of the lock up gets the battery and proceeds to walk away and I'm like a just put it in my cart ? Will bring it up to the front for you he said. So I go up to the front and they spent 10 minutes trying to find out where the saw was they said it's in the back. So I went to the back they said it's in the front. so I went to Customer Service and they didn't have it. The little girl said just a minute. I'll find out what's going on. She walked away after five minutes. I just walked out. why can't you just put the tool in my cart? I promise I'm not gonna steal it. You need to change your policy. You're horrible horrible. Horrible you're now worse than Home Depot which is horrible. read more

I tried to order a security screen door to be installed by Lowe's and the whole process has been an absolute disaster. DO NOT, UNDER ANY CIRCUMSTANCES, have anything installed by Lowe's. read more

I like to shop at Lowe's because it's easier to get to than Home Depot. This store has numerous 1 star ratings and I understand why. However, I wanted to share my experience. I went there a few days ago to look at appliances. I was helped by Norma Gonzalez. She was professional, patient and gave very thoughtful input. I picked out a stove, refrigerator and microwave. I told her I'd be back the next day, but I didn't make it. I went in today and I see why so many 1 stars were given. There's something about the attitudes of the employees. Not eager to help at all. However, this doesn't apply to Norma. I'll be back, but I won't expect much. read more

I wish I lived closer to this Lowe's. Not only are the employees here kind they're super helpful and knowledgeable. Unlike the Home Depot in San Pedro. It was so easy to find someone to help. I needed a few random things including a panel of wood cut to make tables for my daughters birthday. Jorge was able to help me match the wood and get it cut in less than 15 min! Super helpful!! Manny was awesome and cut the wood perfectly. Karen told me exactly where to find zip ties and with a smile. Then she needed up assuring us with checking out. It's all self checkout but she was nice enough to ring us up herself. This place is the best by far. Amazing employees and so well kept too!! Keep it up Lowe's Team!! read more

Lowe's sent me all over Los Angeles to process returns today because they didn't want to accept a returned appliance that was purchased at a different store. In traffic this cost me half a day of billable time to solve domestic problems. #lowes #fail #badservice assistant manager Margo seen here did especially NOTHING to help, and seemed to take pleasure in saying no, sending us from Torrance to Mid City with a dishwasher and stove to return to the store where it was purchased. Zero. Stars. Less than zero. Never buy from Lowe's. Customer service is abysmal. read more

Lowe's Home Improvement - The assistant manager who easily could have helped, but chose not to. Horrible customer service. - Hardware Stores Near Me - Torrance, California