I had to stop for some bubble wrap I was in the main aisle looking up at the signs to see what aisle I needed looking confused when a helper told me number 38! Well I saw 42,43 so I looked around and in-between some of the aisles was 38 and I found what I needed and more. The self checkout was fast and even saw a old co worker working at that area was fast and easy I call that a win win read more

The Home Depot - Home Depot - Nurseries & Gardening Near Me - Cheektowaga, New York

I had a fantastic experience thanks to one of your outstanding employees. Elsie was incredibly helpful, knowledgeable, and friendly. They went above and beyond to assist me, taking the time to answer all my questions and guide me to exactly what I needed. Their professionalism and positive attitude made a stressful shopping trip much easier. It's rare to find someone so dedicated to great customer service, and I truly appreciate the help. Home Depot is lucky to have them on the team--I'll definitely be returning because of this experience. Thank you read more

Local close business to my house ... As a property owner and handyman it is nice to have something so close to get something needed in a pinch ... With that said to me it is a nightmare going to this store on Harlem near Walden ... Some things are in disarray , always some sort of stocking going on , some isles closed due to forklift used to load and unload product most of the time .. most help appears to be a pleasant , especially at self checkouts you mainly have to use , at times the place is packed ... My vibes walking in are just not right , a lot of foreign do it contractors fill the place up ... if I need something I will look online at first to see if Valu has it ... Home Depot on Ridge Rd better ... If you really want selection and a nice shopping experience with more variety go to Lowe's ... read more

Awful. Expect to wait in line for at least 30 mins and the self checkout didn't work either.

My go to shop for paint. Stopped by on a friday afternoon. Picked the color I wanted and a few accessories I needed for my bathroom and lefted a happy customer. read more

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I stopped here after work on a Wednesday, after 5pm. I didn't realize the drive thru garden section where you pick up your mulch would be closed at 5pm. I went to the garden section, and asked for my 5 bags of mulch. The cashier said I could pull up to the garden entrance and then find an employee in the garden section to load my mulch in. It was a little clunky, the whole experience, but the gentleman who helped me was extremely friendly and willing to bring my 5 bags of mulch to my car. read more

Home Depot is similar to Lowe's in terms of building supplies and other home project supplies. The big difference between the two businesses is this. Home Depot is more of a cold contractors look to the place. Whereas Lowe's looks more inviting and not as cold. My trip today was for furnace filters. Will be looking to return for kitchen cabinets soon. read more

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Where to start! Doing my kitchen backsplash and most of tiles I liked 2 months are now discontinued. Picked out one from Home Depot but wasn't in stock, so ordered 4 boxes online. Order arrived in 3 days! But, all were cracked except 1 box. Ordered 5 more boxes hoping to find 3 whole but on arrival only 1 out of 5 boxes were not cracked! Asked to speak to manager both times but he failed to appear at front desk after 45 min of waiting. Had employee at desk call to see if she could order with delivery from another company. To make a very long story shorter, ended up finding similar tiles at Lowe's not only in stock but lower price and easy availability! Took 1 box back that I had in my possession and manager suddenly shows up to ask what he can do? Too little to late! read more

3rd straight time over a span of 4 weeks that I have been there and had to leave because the stench of marijuana was so bad it upset my stomach. Will not be back. read more

Complete disaster. I've been to this HD location twice this year and what a nightmare. First of all, what is the deal with the parking? The contractor parking and access door area is literally pouring over with illegally parked cars, vehicles left running unattended, and not a single employee in sight to manage this mess. Now make your way inside and both times I've been there I've seen Cheektowaga PD dealing with people stealing. To the point where they hire an off duty cop to stand in front of the door to deter criminals, it clearly isn't working .... Not to mention every aisles has locked metal cages on it to protect products.....Both times I went here were for a quick purchase but it took longer to stand in the checkout lines then locate what I needed on the shelves. I'll stick to Lowes at 5 corners instead. Cheers read more

Coming back from Cake Crazy I decided to go a different direction. Stopped at a light I saw this Home Depot. HD was on my list of stops so I parked and came in. I did a walk around looking for a rain barrel and did not find them. So I looked for an employee to ask. And looked. Finally found one inside who was not sure and then he asked another employee who points me back outside. Neither offered to help me actually find it or determine if they even had some. I will comment that the gardening plant and flower selection here was very good. 2 stars for lack of real help. Ok parking. 1775 read more

They are so helpful at this particular Home Depot it's incredible. What else can I say, its a Home Depot but, it's clean, well stocked with a very accommodating staff. read more

The Home Depot - Nurseries & Gardening Near Me - Cheektowaga, New York

Hubby and I stopped of here because we are in need of a toilet for our master bathroom. This store is definitely not as attentive and the associates aren't friendly neither. We had to search all over for someone to attend to our needs, then when we finally found someone he seemed to be annoyed by the mere fact that we needed some help lol. After he barely answers our questions thoroughly, he navigated us to another individual at the service desk. I wouldn't recommend this location. We should've went to the one near us which is in Grand Island. We purchased a Maytag washer and dryer set and the experience was much better than this one! read more

Wow, i called Home Depot to find a hard to locate mirrored closet doors, I was fortunate enough to speak with an employee Jacob MG who not only found was I was looking for, but made sure I was taken care of with sending me the photo of the item to make sure it was the one I wanted, ( it wasnt) because he did that it saved me weeks of aggravation. He also was instrumental in securing a installer. I hope I get to deal with Jake in the future, he is an asset to Home Depot and gave me a great feeling in dealing with this store read more

I hate dat place it took 20mins to get help in wen I did get help to get wood cut he miscut it !!! Ya need new people ASAP

Was a over all good shopping experience.im not a diy but sure can start somewhere when you buy the right things to help you get started. Great on helping customer find what's needed a to get in and out of store. Thanks home Depot it was a pleasure but it's time for me to get the heck on out of here! read more

Wow.. this is the best Home Depot trip to date.. I always forget to check in.. but because it was not packed during my lunch break, I got in and out lightning quick. Had time for a Mighty Taco run too. Layout is different than my regular store, but I found what I needed without a problem. read more

The customer service at this location is nothing notable. The cashier's seemed as if they were being forced to do their job. Home Depot as a whole is great and this location seemed to have more selection than some others I've been to. But I wouldn't come here if I needed assistance finding something. I felt as if I was a inconvenience. read more

Went to get a christmas tree on Sunday and Had great help from the guy inside working in the tree area. Went to pay and the cashier said that there would be someone to load the tree on the car. My sister also asked someone. We both got the same answer "yes." 15 minutes after standing in the cold and looking at three very capable employees all standing together in a group, my boyfriend threw the tree on the roof and grabbed the string from the spool sitting by the register and tied the tree himself. Absolutely unbelievable. read more

Holy shit this place has gone down hill. 1 actual cashier open, the rest self check out, lines down the aisles. Service desk has 1 person working, huge line. I actually tried calling the store twice while in line. No answer lol. This doesn't have anything to do with covid. This is poor management 100%. read more

Terrible customer service. Almost every employee here, while not busy, seemed to have a problem helping or answering questions. As is they would rather be somewhere else. Passing on this place here on out. read more

If you are planning on buying appliances in WNY, then please consider someplace other than home depot to purchase them. They give you a four hour window for delivery, call you one half hour before the window closes, tell you they are running late, and three hours past the window, your appliances are still on a truck somewhere in WNY, but not in your house. The delivery company will not answer your phone calls and Home Depot denies responsibility because it's not their fault the delivery company they contract can't be there on time. It does not matter that you paid $2,000 cash and placed your order 3 weeks ago. Neither Home Depot nor the delivery company tell you they are sorry for the delay nor do they offer any compensation for your frustration. I canceled my order and received my money back and purchased my appliances elsewhere read more

So I usually hate going to large home improvement stores but Home Depot has completely changed me mind today, I went there for about fifteen 40lb bags of top soil. At first it seemed like a nightmare having to pick up all those bags but to my surprise an associate came over and asked me if I needed help, he then loaded my cart with the bags and took them to the outside register where he held them until I was completely ready to check out. I did have another item I was looking for so I wandered inside and to my surprise I met another employee who was more then willing to help find the items I needed and walked me from isle to isle until I retrieved all the items I needed and was satified. It is seriously hard to find such terrific customers service now a days, but today Home Depot took it above and beyond. Once I was done I cashed out and yet again another employee helped load my car, when I told him thank you he replied "this is what I'm here for, I enjoy helping people"! I love how knowledgeable and helpful all the employees where and would definetly recommend this hardware store. read more

The Home Depot - That's a lot of dirt - Nurseries & Gardening Near Me - Cheektowaga, New York

It's busy in here for a Saturday night. Well busier then most Home Depot's on any day, in my opinion. Maybe because Father's Day is in 2 weeks? Anyways, there's few employees! They offer a military discount! Don't forget to ask and show your I.D. If you're active, reserve, dependent or veteran! read more

Home Depot and GE completely screwed up our appliance order. We ordered a package of all our kitchen appliances in black slate. It's our first home and our first big purchase of appliances. They were going to take over a month to be delivered... we were sad but the set was what we wanted so we made the order. I went home and decided to order my washer and dryer online... they were being delivered the following Saturday. No big deal. I called the Monday before delivery and asked for them to install my dryer because it's gas... no problem they set it up and we paid. Saturday comes... they drop off our washer and dryer and said install was never added... it was taken it out of my bank account. We call and argue and fight... best they can do is the following Saturday for installation. So the following Saturday we hear nothing but this truck pulls up saying they have our fridge and range to deliver... 5 days of early. They realize it's not the whole package and won't deliver it. Also no one ever showed up to install the dryer and no one has a good reason for it or knows what's going on. This Wednesday we take off work and are waiting for our whole kitchen set to be delivered. We didn't hear anything so we called... someone from there headquarters changed the date to the 22nd... without telling us and for no reason. Our appliances have been ready to be delivered since the 10th. We went and picked up our own appliances and installed them ourselves... because we have been living three weeks with no appliances. Awful experience. The only reason this gets two starts is because Joe, the assistant store manager was sympathetic and helpful when we went in to complain. Never again will we order anything from Home Depot. read more

This is the first place we always come to when we are doing to do something around the house. As the carry just about everything you can thinks of. There proces aren't bad either. read more

Bought a nexgrill from them. Head the wrong size parts over the burners. Store would only replace the whole unit. It came unassembled. I already put it together. Called manufacturer. They were a total nightmare. Ended up buying the parts myself. Total fucking nightmare. Going back to Lowe's for next grill. Amazed how difficult the home depot was. read more

Do not purchase carpeting from HD.The store sent the estimator to measure,wrong dimensions were taken,or installer cut the carpet wrong.HD says its the installers fault,installer says its HD fault.I have a livingroom with 3 separate pieces seamed together,looks terrible.If you want a carpet,go to a carpet store.HD is passing the buck,they are responsible,since they subcontract jobs out.Never again. read more

This location seems to have an over abundance of staff on at all times. Your always greeted and asked if you need help. This is good and bad. Sometimes I want to get in and get out without being bothered by anyone. If your the same way this isn't the Home Depot for you. They have a good selection much like any other Home Depot however they are all slightly different. Why can't they make them universal throughout the country?? read more

This location at Thruway Plaza in Cheektowaga is the worst with the worst employees. The phone rings a long time before customer service answers and forget about trying to reach a specific department. No one there wants to be bothered by calls. If you get transferred to a department you will just keep bouncing back to the customer service desk who just transfers you back to the department until you finally get fed up and hang up. I think that's their plan to get rid of your call or they are just understaffed. The second time I called I spoke to the customer service desk who didn't know what to do with my call until I finally asked for a manager .. of course he didn't speak English and hung up on me. When you go in the store its hard finding someone to help you and they are all rude. read more

I am sorry Home Depot, but if your sub contracted delivery team cuts the cord off of my old refrigerator that I still planned on using, and throws the severed piece in the freezer drawer of said fridge, it is absolutely a reflection of your company! Also, it is not nice or customer friendly to accuse me or "someone" else of cutting it like some weird fridge destroying bandit or self inflicting weirdo. The cord was cleanly cut, not frayed or maybe torn and then neatly placed in the ice box. Be very careful when working with their delivery team. This location sub contracted my order with a local company called Reliable Appliance Installation, Inc.. I unfortunately was not an educated enough consumer, but hope others have better luck. I would absolutely NOT recommend their services. Two thumbs down read more

I have never been so dissatisfied with Home Depot. I ordered a refrigerator online on Nov 17th. They gave me a delivery date of Nov 27th. 2 days before the delivery day they pushed it back another week. I had already purchased a meat order to be delivered on the 28th. I text customer service to see why it was delayed and she told me it was on backorder. I told her how unhappy I was an I asked her how do I cancel. This representative took it upon herself to cancel my entire order. I DID NOT give her permission. And she did well I can't reverse it. So I called and spoke to someone and they just gave me the run around and excuses. Needless to say I am ordering from Lowes. read more

Let me start by saying I really dislike this store ! But come here way to often because it's close to my home , and being a homeowner I find myself using this store more then a Walmart just in case there were any questions I could ask a professional but most days when you come here every body is busy doin nothing. Or alway helping someone else who needs intensive help to it take over 5 mins. If you go to customer service they always seem to be on the phone -vs- hello the people standing it what always turns out to be a long line . But one say last week I actually ran into an associate who had the time to help me get the right item I needed it took less then 5 mins his name was Erik and we were in the plumbing department he took the time to put together the pipe I needed showed me the last steps I needed to do once I got home and he was very patient too bad every one else Can't follows in his shoes....... Thanks Erik!! You made my 3rd experience there in 2 days wonderful. read more

Jeff in plumbing on 5/6/16 was really an employee you could be very proud to have on your staff. His manager, really an artist, a few weeks ago sketched out for me a project for me using plastic piping for my roof garden. I didn't have any prints, but Jeff listened to the idea and put it into form. He even cut the 8 pieces of piping I needed, gathered all the connecting pieces and went with me into hardware to finish it off. Happy costumer, Jim read more

Unfortunately the store employees at this location dont understand their own policy on using the military discount. Whats worse the cashier didnt even know how to identify a military id card. I was made to feel like a criminal while she pulled out a booklet in a feeble attempt to learn what she should already know. This is the only Home Depot that has treated me this way and for sure I wont be coming back! read more

This is no SEARS! They cannot even measure a cut for carpet. If you order a 36 inch cut it is 38 inches....so you have to cut 2 inches off it after the original measurement. If you order it a week in advance, it is not ready when you call to pick it up. One would guess that a "group" that can "do it cheaper" has formed Home Depot. read more

We went to this store in hopes of getting advice with closets: specifically closet maid/plaster issues. We had to search for help for awhile. When we finally found a person he was nice but not knowledgable. The second person only wanted our money. He offered home depot to come to our rental apartment which we said we already had that option within the complex. Then he tried to sell us a ridiculous expensive stud finder. Again, was not the issue. Finally a lady helped by reassuring what we already found, was ok. The check out person was extremely rude as well. Very disappointing as a customer in distress needing professional help. I will never go to this location again. read more

They carry a lot of things but I had trouble getting help too many times and don't try calling for anything. You will sit on hold just about forever and when you finally do get someone, hope it's the right dept. or you will be on hold yet again. read more

Customer service represetatives from cashier to management is poor at the Cheektowaga location. When 2 associates of any kind converse as if the customer who has already asked for help is not standing right in front of them its pretty bad. We were told we needed to place a special order for something that was in store, to wait 4 wks, checking in on the order and receiving misinformation over the phone, going in person to wait and wait for any competent help, was told the order would be pulled and ready, it was over 1K order and it wasnt pulled, waited 2.5 hours at the store to think we were done. The special order parts were wrong! This wasted half a day for our contractor, required us to return those parts, get credit, purchase the parts which were in store to begin with to find out we overpaid over 100 dollars somehow? Totally unacceptable. Train your staff Home Depot. Teach them some basic manners. read more