Ran in around 8:30 PM with a DIY project and received the best customer service and support from Kayode in the lumber section. He assisted me in cutting a few pieces of hardwood to reinforce the slats under my bed. He measured the length according to my specifications and didn't mind when I double-checked him and asked him to measure it again. Most people would've lost their patience, but not him. For that reason alone, he should be rewarded with Employee of the Month. Great customer service. read more

The Home Depot - Excellent customer service. - Nurseries & Gardening Near Me - Freeport, New York

What a great place! My dad and I went on 1/27 and we arent as strong as we used to be. Steven helped us load all the flooring we needed into the cart and also the subfloor. Once we got to the register the lovely woman with cool red braids and the dopest nails ive ever seen called for someone to assist us to our car. Ben came and loaded us up! Everyone was super nice and knew what they were talking about, and went the extra mile for us. Thanks home depot read more

Rented a moving van today from this Home Depot location and had the most exceptional renting experience. The rental manager, whom I believe is named Jessica, was a total pro. She made the rental process super easy and had me in and out of there in under 15 minutes. What impressed me the most was her multitasking skills. She had a large influx of customers both in person and call-ins and was able to triage them, all while handling my paperwork.. all without skipping a beat! For the utility and price, it's hard to beat the rental vans from Home Depot. I filled an entire storage containers worth of things inside of it + it was super easy to drive and park. Got a bunch of stuff to move? Give em a shout! read more

The Home Depot - Snow salt and painting supplies. Beautiful day! - Nurseries & Gardening Near Me - Freeport, New York

Home Depot are great for good value and product .. I frequently shop for items and helpful information regarding items.. Recently I used their recommended home installation service and I was impressed and very satisfied withe the professional service.. read more

I always have a great experience at the Freeport NY Home Depot. I had a couple of employees ask if I needed help. Also helped me find the items I needed. read more

My dad always comes here, because he's a retail worker. The service is fantastic, the staff are kind and willing to help. The selection has a wide range of things to buy, and they are almost always high quality. I have been going here for 2 years now, and the place never disappoints. The value is excellent. I love this place, it's fantastic. To anyone saying that they had issues with the ordering thing, then speak up about it so they can fix it! read more

Having a miserable time trying to get the washer and dryer delivered. 1st attempt the time frame I was given 11-4 pm last Thursday. Time arrived 9:30 am. Wasn't home but husband was. They stayed 5 mins and said couldn't install because need a stacking kit. The stacking kit cost $27 on Amazon was told have to order Home Depot's which cost $70 the part is $30 but they change you $29 to deliver it! Would have ordered it originally with washer dryer but didn't know I needed it. Not a suggested accessory. Did you know they deliver at 7 am on a Saturday morning. Supposedly there is a 15 min wait window. I opened my front door at 7:13 and the truck was gone like a fart in the wind. Immediately called asking for them to come back. Not happening until next Thursday Absolute Misery. If you need a washer dryer I suggest buying from anybody else! read more

We always seem to have problems with Home Depot. We have had to visit Home Depot twice since March and on the first occasion it took us about 25 minutes to get help (after asking an associate). On our most recent visit, which was to the Freeport location, help was even more challenging to find. I'll mention this review is specific to curbside pickup, which is what my wife and I utilized to pick up an online order. My wife had placed the order about 2 weeks prior to pickup, and we had to wait that length of time for the item to be shipped to the store (not a big deal, and we were happy to wait). When it came time to pick up our order, my wife was able to drive there to pick it up and followed the instructions in the curbside pickup spots. After 20 minutes nobody came out, so she called and the phone rang for 15 minutes off the hook. Finally somebody came with the items to the car but unfortunately the items couldn't fit (our fault there). My wife drove back without the items and decided to come back with me in my Jeep the next day. When we arrived the following day, we once again pulled into a curbside pickup spot and followed the instructions to indicate we had arrived. After 30 minutes, still nobody, and the phone once again was ringing off the hook. After 45 minutes, my wife decided to walk inside to ask for help. She found the first employee she could, and if it weren't for this individual this rating would be 1 star instead of 2. The woman went to the curbside pickup desk and found that nobody was there, nor was anybody responding. This was an hour before curbside pickup was supposed to close! Thankfully this awesome employee went to go pick up the item herself and bring it back out for us. Just like every other Home Depot I've been to, management is so ineffective. Individual employees are wonderful, but something about the way the staff is organized and something about their operating procedures makes for a chaotic mess. Freeport is no exception, and curbside pickup in particular is not even close to where it should be. read more

The Home Depot - Nurseries & Gardening Near Me - Freeport, New York

This location is not my favorite Home Depot. Seems more cluttered. Less organized. The staff does try to be helpful, but seems the clutter makes it difficult for even staff to find in stock items. Parking lot experience is not pleasant. Day laborers congregate outside the entrance approaching folks leaving. I would see how this could be intimidating to some. I stop here only if I'm in the area passing by to save time. read more

They have everything you need and help available to allow you to find it. I went there to order a kitchen island for my kitchen family room. Everything was completed and looking forward to getting my cabinet installed read more

Store is absolutely horrible. I've been a contractor for 40 years now and I have never met people who work in a hardware store and don't know anything about anything. You need to train employees better instead of making them memorize what isle and bay it is in. If you want someone to work in a hardware store hire someone knowledgeable. But! there are some workers that are nice and has helped me out in the nicest way. read more

I have been trying to set up an appointment for a bathroom remodeling with the Freeport Home Depot. Not only can I not reach the remodeling dept., but I have been ringing the store for 25 minutes. No one picks up!! You would think that they would want customers. I guess they have gotten too big to care. I even own their stock! I have to rethink this.....Home Depot has gotten very customer unfriendly. I will take my business elsewhere. And I will immediately sell their stock since the company has gone downhill! Karyn read more

This is literally the worst Home Depot on Long Island. The parking lot is a constant shit show, and the contractor and lumber lines are always a mile long. I placed an online order for in-store pickup (bad mistake, NEVER AGAIN) and it arrived at the store and 3 days later I still didn't receive an email to pick it up because it was just sitting on the truck. Good luck getting in touch with anyone at the store. I've called over 5 times and the phone just rang and rang for 10minutes straight each time with no one ever picking up the phone. DOES ANYONE WORKING IN THIS PLACE???? Beyond frustrated and definitely going to Lowe's next time or ANY OTHER HOME DEPOT BUT THIS ONE. it's worth having to drive further to not deal with this shit show of a store. read more

I went to the Freeport Home Depot on 7/7/22 looking for mulch and it wasn't where it was supposed to be, a gentleman approached me and asked if I needed help so I told him I needed 15 bags of Vigaro Red Mulch 2 cubic size. He said he would search for it. Well he searched high and low for me and finally found it all the way at the back end of the parking lot which I would never have found...so I paid for it and pulled my sub so he wouldn't have to walk them all the way to me...he helped me load them and.....voila! Mission accomplished! read more

I ran out of the laminate floor I had at home, so mid-project I ordered two cases of a similar looking floor from Home Depot online for same-day pickup. I called the store to ask questions about curbside pickup and waited for 35 minutes without anyone picking up (just the hold music the whole time). I eventually gave up. I got a text a few hours later saying my order was ready so I headed over there. I pressed the link they sent me to let them know I'm there. It asked for the order number and the kind of car I was in, presumably so they could bring the order to me. After TWELVE minutes of just sitting there, my husband waved down an employee and she told him he has to check in with her. (Um, okay, so why did I have to tell you I was there online?). I checked the instructions the link had given me several times and nowhere did it say to check in with an employee- that my online check in was enough. After waiting another 25 minutes someone finally brought our floors out to us. I understand that in the middle of a pandemic that things might no go as smooth as they should, but in comparison to other stores curbside pickup (ex: target), Home Depot really does not have it together. I lost an hour of time today that could have been spent installing my laminate floor because of poor planning, customer service, and communication. read more

waited 47min for the curb pick up!! to make it worst it's not a busy day! i tried to follow it up but all they did was take my name.. It's a WASTE of time! falling in line and taking the itemis way faster read more

The Home Depot - Curb side pick up sucks!!! waited 47min for 2 items.... and it was not a busy day! - Nurseries & Gardening Near Me - Freeport, New York

This store has recently become my local Home Depot. With recent renovations that I am having done, I've often been ordering online. If I have a problem with something I ordered, or if I have to return something, everyone in this store has been very accommodating. I've also have had very helpful sales people in the tile and bath departments. read more

Although the store is a bit unorganized, the staff has been really helpful, especially Adam who helped me get the right tools for removing carpet. He even walked me to specific items in a different aisle. Even though some may think that this is basic customer service, from my experience with home depot and even working there (different location), this was extraordinary service from Adam. I wish he got commission. read more

By far, this is the worst Home Depot I've ever gone to. Unfortuntely, it's the one I visit most because it's close by. It's been my experience that Home Depot associates will literally run away from customers (myself included) as customers approach with a question. TIP: you can always find associates in the restroom or hanging out in front of the store on break. Not sure how they're all on break at the same time, but there ya go. The "order online and pick up in store" option here is a bad joke. I've tried it several times. Each time, I get a text msg hours later saying "your order is ready for pick up" and invariably I show up to Freeport Home Depot only to find that my order has not even been picked yet. This gravely defeats the purpose of ordering online in advance to avoid wait times and lines in order to save time. Just the other day, I picked up an online order in Freeport and the customer service associate failed to give me a receipt as I asked. She scribbled something on a piece of paper instead (not sure why). As you might imagine, I was accosted by the security guard on my way out for not having a proper receipt. These folks at the FREEPORT HOME DEPOT are just asking for a law suit. In the defense of Home Depot nationally speaking, I've used HD stores elsewhere across the country and have had 2- and 3- star experiences. This FREEPORT location for Home Depot is well overdue for a regional manager to pop by unannounced and take action against the appalling lack of customer service. The sooner, the better. read more

This location is the closest to my house, so I go there out of convenience, but it is the absolute worst Home Depot I've ever been to. Stock is low. Standard items I could find at any other Home Depot are never in stock here. The service sucks. No one knows where anything is. It's like everyone is on their first day of the job. Recently when I went to get paint, I was the only person in line and yet no one even talked to me after waiting for 10 minutes. The previous time, I waited a good 20 minutes to get paint. I went to Aboff's in Bellmore and it took them at most 5 minutes to mix my paint. read more

Grossly unqualified employees and the store is a mess. Impossible to get through the aisles. Hard to find anything. Products do not line up with on tags on the shelves. Terrible absolutely terrible. read more

The Home Depot - This is the end of the aisle. Carts obstructing the walkway. - Nurseries & Gardening Near Me - Freeport, New York

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Retail Abomination! Garbage store, garbage employees, lack of management, lack of care, products in the wrong bins like it's normal. Every employee puts off a task to the next employee. If u need a home depot, pass this one and go to Hempstead or Westbury. Went specifically for a 100ft heavy duty never kink hose, sold out in both garden and inside locations with their bin empty but plenty of 50ft never kink hoses in their bin. How does something like this sell out without backup in the mid of summer? Lack of giving a crap keeping the best sellers on re order. They wait until something is sold out for two days to reorder it seems. There's no organization or direction whatsoever. Two out of three times they don't have what u go there for. You want a place that cares and has everything you need every time and is perfectly stocked and organized Go to ACE Hardware even though they are more expensive u get what u pay for. read more

This place not good .l rent carpet cleaner and l paid insurance .When l went back a young lady refused to close the contract cause l forgot a bag attachment that not even worth 3 dollars. read more

Moved recently and have been going to the store to get supplies weekly. I see staff but they never offer help. I'm in the store 2-3 times a week since December. Not sure what the deal is.... Paint department is awesome though. The paint dept manager and the staff are knowledgeable and friendly. (I know everything about paint was a vendor ) they didn't try to BS me into buying what I didn't need. Customer service and returns are great and cashiers are friendly. read more

Typical Home Depot, large, overwhelming Hard to find what you are looking for, including employees. But if you find one to ask, it is a 50-50 chance that they will know where what you are looking for is read more

Just spoke at legth with Neil in Home Depot interiors who handles Brooklyn and Queens. While my rental unit will not allow their services his professioalism is why I respect Ken Langone and Home Depot since inception. Neils an asset , a pro,full of knowledge , able to answer questions intelligently and more than customer friendly. 5 stars not good enough. Thanks!!!!! read more

The adventure begins as you enter the parking lot from Sunrise Highway. Watch for the day laborers on the right who seem to be just as angry as the employees inside. The parking lot is terrible and definitely not well suited for such a busy place. So the journey continues once you enter. You can immediately tell this place looks likes a bomb went off, and the best part nobody cares. When I was there I saw groups of apparent managers conversing laughing and joking about how great things were. Let me tell you this things are not great there. As I continued to get some gardening supplies I looked for someone to give me some advice, sadly with no avail. When I was leaving the gardening section I saw one employee who upon seeing someone who might ask a question darted the other way (we'll give him the benefit of the doubt for now). So my next stop was to get some light bulbs that the wife requested. She actually sent me with the light bulbs which was nice than the normal descriptions that seem to lead to coming home with the wrong stuff. So I turn down the isle and there was actually an employee there. As he smiled and I signaled to him I might need help, he actually darted the other way. There was no mistake now I knew that their employees took a three day course on advance techniques on avoiding customers. While it would have been nice to get some advice on a couple of things I found the bulbs I was looking for, after moving piles of stock that had been dumped in the aisles like the guy who walks his dog and doesn't have the consideration to bring a plastic bag. See pic of their dumping escapades. So I walked around the store and I counted 16 employees that I passed, and another guy in the tool rental area. I realized part of their training in that course included making sure not to ask customers for help. So after deciding not to buy anything more than I absolutely needed I went to check out, yup one register staffed by an employee and 4 self service check outs. Having no faith in their employees I stuck with self service (after all the rest of the store is that way why not the cashier too). No complaints there, machine gladly took my currency. I used to enjoy going to Home Depot as it used to be fun. What happened? I will not be back to HD Freeport again! read more

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I have tried twice. TWICE to come to this location to find out if what I am looking for exists. I am not a handy guy at all that is why I rely on the help of a HD or Lowe's employee to help me. I went in and browsed the electrical department for what I am looking for. I couldn't find it. Both times I had to have a cashier page someone. Both times nobody showed up. Today I see 1 employee who knows electrical. But he is helping a customer. I waited 10 plus minutes for him to be done but he was still helping someone. This guy saw that I was interested in his help. Finally he was done but another employee got his attention. Did the first employee offer to come help me as I was eyeing him? Nope. But instead the two wanted to complain about their job. My patience is now getting really thin. So I'm now standing 3 feet in front of them waiting for them to be done arguing. Guess what. THEY FREAKING WALK AWAY. THEY GO IN SEPARATE DIRECTIONS AND WALK PAST ME. Once that happened I stormed out the store and drove further away to go to Lowe's. read more

My friend Jorge called me today about his experience in the lumber department. He wanted to express his concern with Freeport NY Home Depot. He went to Home Depot to purchase some lumber for a project and requested help from two Home Depot Lumber Department employees but his request were ignored. The employees were to busy laughing and giggling at their phones. They looked at him and returned back to their phones. He wasn't sure if it was do to his English accent. The experience for him was demoralizing. He expressed this concern about to a supervisor who said he would speak to them. Home Depot needs to do a better job with its customer service. The community helped build Home Depot to what it is today. Employees such as these should not be working in a store that so heavily depends on its high grade customer service. read more

I had a cast on my foot that was not visible. When I finally found 3 people in the front conversing, I asked where the toilet seats were as the store seemed to change the placement of everything since I'd been there last. The woman told me to go to the back and look for the bath sign. I asked what aisle, but she had walked away. Still not telling anyone about my cast, I proceeded to the back of this enormous store and saw the Bath sign was completely diagonal across the entire store from the entrance. I was looking for someone to help me. Nobody was around! I proceeded to the section and walked up and down about 6 aisles labeled bath. Nothing looking like toilets or toilet seats. I was about to go around again, but my foot was really hurting and I hoped someone would come to this desolate corner of the store to help. No luck. I was about to cause a commotion when I decided to walk towards the front of the store and ask someone to get my item for me. I had the exact SKU # and Model # and everything needed to get my item without a fuss. As I was walking, I saw a "mild-mannered" worker helping someone with doorbells. I heard him telling her that it's hard to get them to work and he was working with someone for a half a day to get his to work. Great selling technique. I waited patiently until he turned his attention to me. I was so frustrated at the point. I told him right away about my cast and I started to complain (admittedly whining) about the customer service here. I complained about no toilet seats being in the bath aisles and nobody to help me find them.He pointed aisles and aisles away and told me they were there. I thanked him and said that the sign said Kitchen, not Bath. Why would toilet supplies be in the Kitchen aisles?! I never would have found them. He explained that everything is moved around to accommodate the manufacturers' requests to have all their things together. I said, "But the sign says Kitchen!" ______________________________________________ IMPORTANT PART: Like, going to the police important! TeamSocial@homedepot.com As I said I was just about to go to the middle of the store and yell out loud, "Is there a person who can help me?", the guy said, " Well, if you're covered in gasoline, you better be careful for someone coming with a lit match." WHAT?!?!?! Was he threatening me?!?! I snarkily said, "Well, luckily, I'm fireproof." He then said, while making strangling motions with his hands, "Well, I usually like to go for the Adam's Apple myself" !!!!!!!!!!!!!!!!! I looked at him with disbelief and starting rubbing my throat. "Well, luckily, I don't have one". He then said, "I can always find a place" (or something close to that). _____________________________________________ I left to go towards the aisle and I could see toilets, but no toilet seats until I got to the VERY BACK of the store (in excruciating pain) It was right apposite a loading dock type of garage door and a person was driving very badly, banging into things as another employee waved her with flags as to what direction to go. He said to me to move out of the aisle. I was not doing that because it was so long and I wasn't walking back and forth again. I just moved to the side and prayed the person wouldn't smash into me. I asked the man with the flags for help because I finally found my toilet seat, but there was just one and it was repackaged. I'm not a germaphobe, but I'm not getting a new USED seat. He looked for the same model and said, no, there were no more. I got even more angered, but reigned it in. "I looked it up online and there should be 15 in this location or I would have gone to a different store. Would you please look it up? Do you have a scanner?!" I was not walking more than I had to. He took out his phone, scanned the barcode and came back with the info I had given him. He looked up and down and went into the next aisle to look. Why would they be in the next aisle when they were all here? He started to bring the huge ladder into the aisle when I saw at the VERY TOP of the rows, a couple of boxes with the model # of what I needed. I pointed it out to him. He was very kind. I said, "Perfect timing for me to see you, but bad timing for you to see me." He chuckled. I thanked him for his help, still reeling from the other guy's veiled threat. There was more that I'm not going into because it's just another reason that I won't be able to enter this store anymore. I suggest you look into this worker, whose name I didn't get, and have him suspended or fired. True, I was a pain, but that kind of response is NOT NORMAL. He is thin, grey-haired, I think he wore wire-rimmed glasses, and looked in his late forties I think. In this age of "ME TOO", he is one of those people who adds "fuel to the fire". Pun intended. I would like a response please TeamSocial@homedepot.com read more

This is apparently the ground zero or Home Depots. They probably don't have what you want in stock, especially if it's a sale item. Don't try to ask anyone anything. They have no idea when they'll have it in. They have no idea what you're asking about. They have no idea what aisle it would be in. They have no idea what time it is. JUST DON'T ASK ANY QUESTIONS, EVER. The cashiers struggle with basic tasks like ringing and giving change. Don't try to buy a sale item, because it won't be rung up properly. OR it will take 30 minutes for them to figure out that this IS in fact a sale item and how much it should be rung up for. They will not ever come back if they have to check on something. Self checkout is a better option, but the sensors are awful. The employee manning the self checkout stations is also useless. Do yourself a favor and take the extra time to drive to a different location... Or better yet, patronize a local shop for what you need. At least they'll be willing and happy to help you. *Edited To Add* One of the times I was here and a CASHIER went to go check something while I was being rung up, she never returned. I waited over half an hour. Begged to be rung up by the cashier next to us, who made a face but finally did even though she had an attitude about it. On our way outside, I see the original cashier standing around playing on her phone, smoking a cigarette. Are you effing kidding me??? I could have walked out without being rung up, too bad the thugs you post at the doors would have asked me for a receipt. Really disappointing way to run a CORPORATE business. Disgusting. read more

Visited this location a few days ago looking for a few specific items. Upon entering the store and looking myself I had little or no luck. I looked for a store representative for at least 20 minutes with no success at all. I scanned the isles and found no one. I asked a cashier and she pointed me to someone near the tool section. This guy had little or no clue as to what I was looking for and when I found the actual item he had ZERO knowledge of it's uses, yet he was assigned to this department. I don't understand what happened to home depot. In the past I have found knowledgable employees in all sections. The only thing I could think is that since construction and contracting has been very busy that the staff has turned over and for the worse. They no longer have any staff and the one's that are present have little or NO knowledge at all. It's very aggravating to not be able to find anything and then not be able to obtain help when needed. HOME DEPOT - GET YOUR ACT TOGETHER!!! It has certainly made me decide to go to a mom & pop store instead. I would happily pay more money for a bit of knowledge and help. You've wasted my time - FOR THE LAST TIME !!! read more

I reviewed the return policy for Home Depot to return items that were to heavy to return to the store. I called customer service and they stated they would send someone to pick up drywall which I purchased. The day of the pick up the driver refused to take the drywall because it was not outside. The drywall is literally at the door of my garage. However, they stated they are not allowed to come into an entrance. If the return policy for major appliances is to come in your home and take the major appliances back to the store, how can they not come to the door and take back a product they promise to pick up because of its weight. I am 61 years old I can not take the drywall outside. Terrible customer service read more

Wow all I can say is what a dump. Went in today and this place is total chaos. No rhyme or reason as to where merchandise is located. Empty pallets on the sales floor. Only good thing is there is help on the floor they just dont acknowledge you. Not coming back to this depot read more

The Home Depot - Freeport home depot - Nurseries & Gardening Near Me - Freeport, New York

Uggh. The element that just hangs around the parking lot and at the entrances make the shopper so uncomfortable coming or going. They stare at you and block parking spots and try to help when not asked. Isnt this private property? Its getting so creepy to just go there there, There is a security car that is always in the lot, not sure what his job is other than to park by Staples and sit on his phone all day. Pictures to follow. Home Depot, clean up your act. read more

The customer service desk here is the BEST out of any Home Depot I've been to. I returned damaged online items and the employee remembered me when I came back the next week! She asked me if everything worked out okay with the item, and she even remembered what it was! According to my receipt, her name is Shamira. Excellent customer service!! Thank you! I've had issues getting people to help me in certain departments so I have to take a star off. read more

Not my favorite HD because the staff is not very friendly or helpful. This one is used by a ton of contractors so the lines can be very long. Also the parking lot is usually filled with guys hanging around looking for day labor work. read more

Again Zero stars. Do not waste your time having Home depot do anything. Total scam. Windows installed like garbage. Zero stars. Rude, uninterested employees. They would rather stand there, starring at the phone, then help a customer. I asked an employee in the plumbing department to help me find a coupling, no response, when I asked again this miserable person gave a rude response "I cant help you, find the plumbing department guy." read more

Place was run down. Employees / Customer Assistance was scarce; If you were "Blessed" to encounter assistance, it wasn't very friendly - In many regards; it was "Zombie Like" - Employees seemed to be in a trance. I wonder if they drug test these guys? Store was a mess; dirty and in need of cleaning. Shelves did not seem well stocked. read more

Here's an update on my dryer repair (original review last month) STILL NOT FIXED!!! A repair guy finally came, and while he was very nice and said it was fixed, when I tried using the dryer again it was (and is) broken with the same issues. I called the repair service again and left a message, and they didn't call back for three days. When they finally called back, they said I had to call Home Depot again and get another repair ticket. I called Home Depot again and gave all the information, and they were transferring me to book the appointment, and I was disconnected. NO ONE CALLED BACK. I am dismayed. ***I didn't realize my original review would be eliminated when I updated --I thought I was just adding an update. I originally posted last month that Home Depot had assigned a rude and unreliable service company (Benchmark Repair in Queens) who failed to show up for an appointment even after I was assured by the supervisor at Home Depot service that they would be there! I pulled out my dryer and waited for hours! The woman at Benchmark also hung up on me during another call. When I complained to Home Depot service they said that the part had been ordered and they would not assign a different service company or reprimand Benchmark! I repeat what I wrote originally: NEVER buy an appliance from Home Depot!!! This wouldn't happen with Sears. *This is a review of Home Depot in general (service)-not the Freeport store. I bought my appliances there. I have no problem with the store itself, and I think the service is actually improved. I've been helped there--but Home Depot doesn't follow through with its service. read more