I had a great shopping experience at the Home Depot in Oakwood Plaza. Roland, Toni, and Cristina were all incredibly kind, professional, and helpful, and they made the entire experience enjoyable. Roland, in particular, spent a lot of time with us, patiently walking us through our options and explaining everything in detail so we could make informed decisions. He never made us feel rushed and went above and beyond to make sure we had the information we needed. Home Depot is very fortunate to have such dedicated and professional employees. Their outstanding customer service made it a pleasure to shop there that afternoon. Thank you, Roland, Toni, and Cristina, for making our visit such a positive experience! read more

Can get my household project needs here: ant death spray, lightbulbs, indoor garden. Love Behr paints and always get inspired by the colors. They have self-checkout now which is easy to use and plenty of parking. read more

The Home Depot - Luscious tropical greenery - Nurseries & Gardening Near Me - Hollywood, Florida

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The Home Depot is my go to place to buy the supplies I need for repair and house maintenance. They have a wide array of items and brands to choose from. They sell construction products, tools, appliances, and anything you need for home improvement or repairs. Service staff were knowledgeable about their products and they are always will to help. They also have items on sale every week. Check it out! read more

Love this Home Depot easy to find parking a little crazy but they have so much and I love the kids workshop area

Service was great. They had a great selection for the value. I would definitely recommend Home Depot to anybody.

Horrible customer service nothing to pay picked up until 7:00 they told my friend you could pick it up anytime basically lied to her about renting and reserving a vehicle home Depot needs to do better and to pay for it too read more

Went to my brothers and spend the day, did some Errands and this was stop #1, Wanted to get some plants for my yard, the girl in the garden area was so sweet, wish I got her name. Thanks garden lady for the help read more

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I was shopping around for a house warming gift for an acquaintance who is moving to a new place, so I decided to check out their ceiling lamp fixtures at Home Depot. I was impressed with the selection and the different price points they had. You can easily pick something classic and traditional or something modern and edgy. I had a few questions and I found someone to help me fairly quickly. Nicely laid out store, friendly staff, overall a good place to shop for home related stuff. read more

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Employees here are really angry about working here. The customer service is at a all time low. If you have any questions or need help finding something just go to another location. Recently the checkout method has changed with self checkout machines. And still you have cashiers/ staff complaining and giving customers dirty looks. I really hope management tries to change this and make shopping at Home Depot fun again. read more

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Really sad that people do not take pride in their work. I stood in line for 25 minutes waiting for someone in the return customer service to assist me. 4 people too busy talking to help 1 customer in need. Luckily I packed patience and it was raining. I was also looking for a specific nail, which according to online this location had 15 and when I looked through the drawers, everything was opened, disorganized or out of stock. I mean it's nails and screws but take a little pride in your store. I see they rather higher quantity versus quality people. I guess this is how doers get more done.... You have to do it yourself because an associate definitely will NOT read more

The Home Depot - 4 people in this picture as I waited in customer service to be helped for 23 minutes. - Nurseries & Gardening Near Me - Hollywood, Florida

Went to Home Depot to rent a van and had a great experience. The desk to rent the trucks is all the way to the right, near the lumbar section. They needed ID and Credit Card. It was $19.99 for the first 75 minutes. We needed to pickup a coach that was close to the house and was able to complete it within that allotted time . Very smooth process from start to finish. The van was clean and ran smooth. It also can store a lot more than the pickup truck. They were out of the truck when I went so I went with the van but after using it once I would definitely continue to use the van next time. Great experience all around, especially for the price. read more

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Ladies be prepared to be discriminated against men come first in this store .. to the 1 that was helping me with a washer/dryer , until a another customer walked and stood there.. I was told to help myself and look at the computer, well I can do that at home . I'm looking to spend sprx $1500. I came there for help on making sure I buy the right size stackable.. nice man but clearly discriminated against me .. he walk away, with the other customer more important also a man, total disregard for me female.. I WAS THERE FIRST... TY. BRANDSMART WAS HAPPY TO HELP ME WITH NO INTERRUPTIONS, TREATED ME LIKE A VALUED CUSTOMER.. MY W/D WILL BE DELIVERED TODAY.. read more

Night shift group of folks are on point!! I experienced people from the returns dept, to the kitchen appliances, to hardware and everyone was so willing to help!! Not sure if it starts with management or if they all had good rest but these guys made me feel like I was at the lords Home Depot! Thank you Calaydia and to her peers!! Wish I could call out the guys in appliances or even in the back because everyone delivered 5 stars read more

The one guy, Lance was so helpful when we finally tracked one of their many employees down. The prices weren't the best but they had a good variety of stuff. read more

The Home Depot - Lance was so nice! - Nurseries & Gardening Near Me - Hollywood, Florida

I went in to home depot to get a few new doors for my condo...and I have always want to paint my interior doors...so I said today is the day...I met Ty in the paint department...great guy...he took his time with helping me pick the right paint color...to go with the paint color that I had on the walls...but all in all it was a cool experience this day at home depot...Just want to say thank you Ty and keep up the great customer Service read more

I went to the home depots store and I was surprised by the wide selection, they have improved their services and customer service as well. I was able to find a product that I really like for my plants. It's called Nature's care from @miraclegro, the mix absorbs water like a sponge and send nutrients right to the roots. I have seen the differences so if you are a gardening-newbie like me this is a great quality product at a very reasonable price. PLANTS- PLAnTs I also found some beautiful succulents. Parking available in the plaza. I noticed faster payment line on the plants area. read more

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Avoid this location by all means...45 people in line at check out today. 20 minute wait... cost me completing a job today! read more

The Home Depot - Check out is off in the distance... this is the check out line, passing the front entry door! - Nurseries & Gardening Near Me - Hollywood, Florida

Let me tell you about my recent HD hurricane preparedness visit. Arrived at the Oakwood Plaza Home Depot at 6:30 am to find a brightly lit store. Frantically searching for products to protect my home from flooding, I see Manny and ask him for his assistance, He escorted me to different aisles collecting door insulation, tape, heavy plastic bags and more. Manny made suggestions of products and demonstrated how to apply/install them. He even walked me to the check out. I left feeling prepared and confident that my home would be safe from flooding. Thanks Manny! read more

They don't take Apple Pay, which is crazy and their customer service folks aren't the friendliest in communicating this. As a regular HD customer, this was disappointing read more

Very good location I am visiting the one's a week The always have selection and great service. Price are the same as internet websites. read more

We are remodeling the bathrooms and of course we have made few trips to HD. Yesterday we bought Lights, a bathroom vanity and a barn door. One employee helped us with the vanity which was stocked high up and another employee help us inspect the entire barn door box, making sure there was nothing missing inside the box because the only one available on the model we had chosen was in a semi opened box. They even helped with loading into the car. Overall, we accomplished the task with their help, which was truly appreciated. read more

The Home Depot - Aisle 49-Lighting - Nurseries & Gardening Near Me - Hollywood, Florida

Very nice store most of the time I can find everything I want for that fix it up project at home. This time around it was the leaking toilet noise with the faulty flapper. I though perhaps I had an alligator in my toilet but hubby assured me it was just a faulty flapper . Of course I did not know what to do with this project but before I could see how he fixed it , it was done. Hopefully my water bill this month won't be too much. Everyone at this store was wearing a mask and social distance looked like it was being practiced . Parking is good at this busy store. read more

Seriously terrible customer service. STAY AWAY. In summary, we rented a pressure cleaner and an accessory at 6pm. The following morning, tried to use them and they're inoperable. called the store, twenty minutes on hold just to be told to bring it back (30 minute drive) with no trouble shooting. get to the store and they explain that the accessory should not have been given to us because it was under repair. then they refuse to give us a refund so we can go elsewhere. Because the young employee doesnt know how to turn on the device, we show him and the manager the video of the machine not working. They still refuse to refund. A circus of errors. We left, planning to stop payment with our credit card company. Adding insult to injury, we discover when we check our credit card that they double charged us. This will be followed up with a letter to Corporate. read more

I waited a total of an hour and 16 minutes to be able to speak to someone. After the first 30 minutes, someone responded, spoke some gibberish and put me on hold again for another 30 minutes. After an hour and 10 minutes, I was able to speak to someone, but she was not helpful at all. What a waste of time! I don't understand why they even answer the phone at all or have a phone at all. It was a total nightmare. The phone skills these people have are inexistent. read more

The Home Depot - Nothing was resolved, and nothing was done. Thanks to the phone skills of some lady. I am totally disappointed. - Nurseries & Gardening Near Me - Hollywood, Florida

Do Not Buy Storm Windows Here! What a terrible experience, after waiting for my storm windows for months, they came to installed them, and two of them were not measured correctly, now we have tried to call the sales person to see what is going to be done, and two weeks later...nothing, not a response, not replacement windows, no communication what so ever! what do we do now? can someone help?! read more

The custom service desk was not helpful at all. When I asked to speak to a manager to help resolve the issue that their system was having, they told me it would be a while for a manager to come and that I can come back tomorrow to see if the glitch was fixed. The manager kept making me wait in hopes that I leave and come back tomorrow. I'm waiting. read more

Today, Tuesday, January 28, 2020 @ 10:30am I had the pleasure of being serviced by far one of the best customer service reps at any of the numerous Home Depot stores I've ever visited. ELVIS made a difference in my shopping experience at THD. Thanks ELVIS! And I suggest ELVIS never leave the building! I met ELVIS in the KEYS station. When I walked up, he had 2 customers that he was helping. Here's where things changed and made all the difference in the world to ME. ELVIS was busy, 1 lady was IMO, not so nice, but ELVIS stayed the course and didn't seem to mind her aggressive in nature behavior much. Once she finished talking, ELVIS, stepped back from the key machine and his awaiting customers, he acknowledged my presence with such a friendly smile to say; "Ms. I'll be with you shortly"! Noooo, he didn't! Since when did HD employees started doing this? Normally, you have to find folks to help you, but ELVIS was right there at his assigned station. Maybe, it was all in timing, but I'm grateful I had the pleasure and opportunity to meet ELVIS! A diamond in the rough. FIRST time ever at any THD stores, that my shopping experience exceeded my expectations! Trust me, you that's a tough feat to accomplish. ELVIS exudes, passion, kindness, professionalism and decorum. He should be the poster man of what excellent customer service should be. Thanks ELVIS. read more

Literally been here 30 minutes and line has not moved. Plenty of workers here to train to jump on the register. Home Depot doesn't really care about making customers first priority read more

The Home Depot - Rental line that hasn't moved in 30 minutes - Nurseries & Gardening Near Me - Hollywood, Florida

Everyone in this store is amazing! Lance in appliances is knowledgeable, efficient and very friendly. Nolan, the store manager is a perfect example of what customer service should be! He helped us with an immediate solution to an issue. He was thorough, empowered and able to multitask. He gets an additional 5 stars! read more

The service for delivery and pick up is horrible. They have you to pay for a service that is not truly provided. Wait time provided for delivery and pick up is 6 AM- 8 PM then no one shows up or calls to let you know they not coming. No consideration for customers time. No consideration for people who take off work for delivery or make arrangements for someone to wait for a pick up. On top of all of that the item was damaged and I do not get a refund until the item is returned. Home Depot does not operate with the customer in mind. read more

Never a dull moment at Home Depot: the parking lot is always full, men sitting/standing around outside the business waiting for work, and people hauling loads of wood and other do-it-yourself items to their vehicles. Home Depot offers the following: appliances, BBQ grills, patio furniture, hardware, lawn & garden, home decor, tools, lumber, paint, doors & windows, electrical & plumbing, lighting & ceiling fans, etc. at reasonable prices. I came to get an air filter for the A/C unit at home. After walking around a bit, I asked an employee where I can find what I was looking for and she was nice enough to tell me which aisle it was in. There were different sizes of air filters at various prices. The store didn't carry the size I needed for the A/C unit, so I chose one that was a little bigger and would adjust the length when I get home. It was a bit of a wait at the checkout line, but the cashier was pleasant and tended to each customer in a timely manner. Will return when necessary. read more

The Home Depot - Samsung refrigerator is pretty cool - Nurseries & Gardening Near Me - Hollywood, Florida

This Home Depot store is probably one of the busiest within the Miami area. Tons of cars and contractors are here. Expect really long lines. Prices are quite expensive and in my opinion. It's got a lot of stuff sure but there could definitely be better options too that could make your next trip less of a hassle. read more

There are literally 10 associates buzzing around the return desk, meanwhile the line to check out has looked the store!!! Need to place an emphasize on collecting the money over returning it. read more

I like the vicinity of this Home Dept that I can stop by here on the way to the various job sites. I regularly stop here to get supplies for the job at hand. The employees are usually pretty friendly but don't really go out the way to show you where the product is at. They point or tell which aisle the product is at or you can't find a employee that is not being involved with another customer. I wish there was more employees that was available to show or let you know the information about the product that you want. I still love the products that is available there and I love seeing the different products there that I might get out of my wish list to my shopping cart. read more

I love this store especially since they put in self checkouts! Since they don't have enough service You can walk out of the store with just about anything! If you need to ask a question and can't find anyone, just walk out! ( with the item) It saves a lot of time and money! It's a win win! read more

I rented a van last Friday afternoon to transport an item from point A to point B. I understand reasonable wear and tear on vehicle, but this van has more damage than should be feasible for it's age. The dents (not dings) we're pointed out by salesperson but not the nail in the tire or how bald the tires were. This situation could have been devastating if I was in an accident with the heavy load I was carrying. Even worse my insurance not The Home Depot holds the liability. I would expect better from The Home Depot. When pointing out the nail, the bald tires upon return the employee not only had an attitude but basically told me it wasn't like that upon releasing the vehicle to me - only acknowledging a couple dings. He said my driving wore down the tires. Seriously over a couple hours, this is not possible. With no apology and a shift leader (my guess) not giving a discount they proceeded to ring me up. Cashier asked the person who appeared to be his supervisor. I wanted to show them what I was talking about but they declined because they were understaffed and busy. read more

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Yes, that's me, in Home Depot. Surprised? Not really. I am not very good at doing house keeping/maintenance/repairs. I figured I better leave the jobs to the professionals. After we got our house refinanced/re-modified, its time to get the home improvement projects going again. Project #1: pave the backyard. We've been wanting to do this for so long. We love to BBQ in the backyard while enjoying a few drinks in the lounging chairs. But the problem is that most of the yards is grass and the area that was paved is too small to fit any patio furniture on it. The solution is to pave the whole backyard so we can put place a nice patio table and chairs. Since I have hired someone to do the job, all I need to do is to get the materials. I came here to get the stuff to seal the concrete/bricks so I will not need to worry about for the water damages. The contractor told me to get some concrete paver sealer and he'll do the job. Well, I had no idea where to even start looking for this stuff. I figured my best chance is to start looking for it at the garden area and go from there. I found a few staff in the area chit-chatting and approached them to get an answer. They seemed annoyed when I interrupted their conversation and just casually pointed their finger and went: oh, its over there. "Where exactly" I asked? The one guy pointed his finger again and went..over there, all the way down, and walked away. Great customer service, huh? Okay, fine! I will find it myself. I spent another 25 minutes searching isles by isles and was finally able to find it in the corner in the back wall. But, there are sever different kinds of sealers, which one should I get. Trying to find another staff for help seemed totally out of question here. I took pictures of the different kinds of sealers and sent it to my contractors hoping that he can point out the one I need. But, guess what, my phone's batty died while the pictures were being sent. I really don't want to make another trip and go through the whole thing again. So I just closed my eyes, grabbed one at random, and called it the day. The moral of this review is: Home Depot's customer service sucks!!! They don't have enough staff in the store to service their customers. Even if you were lucky enough to see one, they would not go out of their way to help you. Maybe these employees hated their job for making minimum wages, but should that be our problems? Oh, and I almost forgot to mention that they do not have enough cashier working at the register. Only 2 cashiers working while the line is all the way to China? I'd have gone to the self-check register but all four of them were not open. Come On man! read more

The Home Depot - Hope this is it...wish me luck! - Nurseries & Gardening Near Me - Hollywood, Florida

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Customer service is terrible at this store. I used to work at THD and we were expected to walk with the customer and physically show them what they are trying to find. So many associates in this store just say "it's two aisles over in the middle bay" when it may or may not actually be there. I experienced this today in plumbing and we weren't even talking about the same item so it was a disaster. Then I asked the same associate where to find plumber's grease and he took me to plumber's SEALANT which is a different item altogether -- all with this haughty attitude. THD didn't even have it so I had to buy it at Ace Hardware and now have to return the sealant to THD. It's pretty much the same kind of service at most of THD stores in South Florida so don't expect much help. read more

Terrible service overall. Especially customer service up front. Returns are not easy anymore.

I was there with my husband and Isabella helped us. She was very welcome and had great customer. Need more people like her (: