Customer service is a big thing. I was there today and they radio twice for assistance to me and both were 30-45 apart. I totally get it the value of customer service is a big thing but employees make the difference or the impact with a little communication from the employee would make a different when I was already waiting almost for 45-min + thanks to BEN AND THE "Hispanic guy l" that I don't get his name but thanks to both of them I got what I was there for and waiting. read more

The Home Depot - 2x2-42"PT BEVEL 2 End BALUSTER - Nurseries & Gardening Near Me - Houston, Texas

Line was way too long about 50 people in line no cashier only one line for self check out .I put my items back immediately & left I saw other customers putting their items back as well & leaving , best to purchase online or a different Home Depot read more

The Home Depot - Long line because they closed all registers & only left open self check out - Nurseries & Gardening Near Me - Houston, Texas

I don't know why I continue to try to shop here. Came in praying that I could get some assistance cutting three 1x4s. Plenty of workers shuffling by looking at cell phones, or at their feet hoping you don't ask for anything. I stopped a young lady and ask if I could get help cutting a few pieces of wood. She said, "Jose will be right here". Of course, Jose, or Dan or Paul, or Jackie, never shows up. Ever. Same identical customer service at the Humble location. So frustrating. As I exited, there were at least 5 workers standing around the contractors area, with only one customer waiting to be loaded. Off to find a lumber yard. Maybe they'll cut a few pieces of board. Who knows. read more

This place always sucks I hate coming here but sometimes I have to and when I do I always regret it. Lines are always long. Reservations for tool rentals are useless. You're not allowed to park under or near loading zone or you'll get towed. Thieves lurking outside the store. This place needs to get shut down!! read more

This place is always busy, but it's a good thing because they always have good stuff. They have a great garden selection. read more

The Home Depot - Plant pot - Nurseries & Gardening Near Me - Houston, Texas

Avoid this home depot at all cost !!!! The parking here is a "free for all". The idiots park anywhere they want. They park up next to door in " no parking" zone. It's very difficult walking between vehicles to get to entrance. Good luck not getting run over. This is a very unsafe situation and home depot needs to enforce the parking at this location before someone gets killed. I put you on notice, home depot, fix this before someone gets seriously hurt or killed and sues your ass. read more

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Me and the bf recently visited this location out of necessity and what a mad house! First off they seemed to be out of almost everything that we stopped in to buy. These were common items that we've found in other locations without issue, but here, they were out. The employees we encountered were not helpful. The bf asked a worker where they had a particular brand of spackling and the employee just pointed down an aisle. Seriously?? Watch it man, don't stress yourself out to help us. Ugh... Anyway, we found ONE thing that we came here for and we left. My suggestion is if you have to visit Home Depot, make the drive and go to a better one, regardless of distance! Parking here is reckless and a joke. There were vehicles that seemed to be abandoned in the lot and there were hundreds of nails littered in the parking lot!! We noticed when we were leaving that there are nails everywhere. Another guy that was parked a few spots down from us warned us, but too late. We later realized that we had 2 nails in our tires! I wish we had seen them before we parked but considering how the nails were sprinkled everywhere, it would have been almost impossible to avoid them. Anyway, the moral of the story is, avoid this location. read more

Literally waiting as I write this review. I'm going on an hour waiting for someone to come and open the lock so I can get a drill set. Worst service I've experienced in quite some time. Definitely need to step their team training up. read more

I went with my father-in-law this week very nice store and the employees are very helpful helped us find what we needed and cut the wood we needed with no problems they have glass to keep socials distance with others very professional should go here for all of your hardware needes wood very fresh you can smell it seriously read more

Y'all should never come to this Home Depot worst service ever they don't ever have no one in plumbing we wait there for hours just to get someone there and half the time it's empty another thing that store don't have any carts we always have to carry everything the lines are always taking so long and half the time y'all don't have anyone in other departments always have someone waiting for someone and when I see someone they say the call someone and no one ever shows up like this Home Depot need to hire more people because this is very unprofessional people that don't know what they doing but this name guy Alex came to help me and I'm glad read more

Easy access and clean cashiers are knowledgeable and cheerful isles are clear and lighted smell good great prices

I'm not surprised that I'm the first person to review this store ;P It's sort-of your average Home Depot store with a Mexican-American twist to it. Weird. There aren't even any "American" snacks like Snickers or Starburst at the cash registers...there are only Mexican candies and drinks. Not that I mind, I just find it odd. I went here to purchase plywood and have it cut. I gave the employee in the Lumber Department by cutting specifications. When I got home, they were all different lengths. Also, the cashier (woman) that serviced me didn't even say anything. She even pointed to the price and didn't voice it! I am certain she wasn't mute because I heard her talking when I went to this store. Not sure if I'll go here again. If I do, I'll have to be very picky and demanding, which will make it an unpleasant experience for us all. read more

Went back to this home depot to buy one last ceiling fan (it was the only one in the area that the website says had them in stock). I get there and they check inventory, which says they have 15, and they tell me they're out. The "look" around on the tops of shelves but can't find anything. After sitting around for 40 mins with nothing I decide to look for myself thinking that there were 17 on a pallet when I was here a week ago, and now there are 15 (after I bought two) so they must be here. After five minutes of looking on the top shelves where the pallets are, I found the fan. It took another 30 mins to get it though because the truck that pulls items off the top rack had a dead battery. I'm not going back here if I can help it. And for the life of me I don't understand why they didn't unload the fans off of the pallet after my first purchase, there was lots of shelf room for them. read more

Sloowwww service and self service registers "no cash" really !! With most costumers paying cash is a big issue specially in this Mexican Home Depot ! read more

The Home Depot - As usual long lines here - Nurseries & Gardening Near Me - Houston, Texas

Don't expect any kind of customer service. The wrong refrigerator was shipped to the store. We were put on hold multiple times for over 30mn intervals. For the the phone to mysteriously disconnect. The manager is also completely incompetent. Could provide no information or compensation for the amount of time and aggravation this caused. Luckily there corporate office has intelligent people working on that front. So it was corrected by there real customer service team. My advice would be to fire everyone in your pick up center you return lady and the manager. I really liked when I could actually here them swearing and talking smack while the phonecall was supposedly being transfered. That store has some highly professional degenerates wondering why there only worth $10 an hour. read more

When you haven't got anything good to say, say nothing. EXACTLY. They let people park in fire zones. Some employees don't know about their own department. You call you are always put on hold. Lots of employees hang around doing more talking and gossiping with one another. Managers are very rude never been helpful. Saddest thing is I've seen people get away with lots of building materials because some employees don't want to count. I live two minutes from the place but rather go to Humble or Katy locations. read more

They have met all my needs and are so friendly. My 2 greatest joys in a business. Good customer service and product knowledge. I have never been let down by this Home Depot. And now that I have a credit card for them I will be doing alot more things around the house. Thanks for being good at your job. read more

If I win the lotto I think all my money would come here. But why can't I Apple Pay?? They are always so nice here too. Humble has a bigger store and more selection but their staff not so helpful. read more

The worst customer service ever the workers never help avoid this location very mean never help I don't how Home Depot hires people like that zero star read more

It's okay place. Employees at least they answer your question or they help you find the item your looking for. That's main part..

The workers here are RUDE. No one is willing to help. I went up to a worker in the lumber and asked if he was free to help me, I needed some pickets. He blatantly IGNORED me after looking and acknowledging I was speaking to him and proceeded to talk to his coworker friend that was walking by. Then he walked the other way. He didn't say one word to me while I stood there. I told him how rude he was. He said he was busy in a low mumbling tone. read more

Went in just to make a copy of my key. Stood there for about 30 minutes I asked several workers I needed help but no one showed up, when they went "to call someone that knows how to operate the machine". I thought I finally got someone but still left without a key. If I had the code to the machine I would've done it myself. Terrible customer service. read more

I have been waiting for over 30 min for assistance for a dishwasher amd the person that is assighend to appliances is just chatting away just laughing so un professional oh and to top it off they dont carry them in store they are only delivery WOW !! I always hold up high the name of Homedepot but when i need them they fail me read more

This Home Depot has to be one of the worst ones in Houston. I called them just to ask if they offered warranty on a product and their electrical department couldn't even answer the phone. They even called someone from the electrical department and still couldn't pick up the phone, I waited at least 15 minutes for someone to pick up. If it's this bad over the phone, trust me it's only worse in person. Home Depot should do themselves a favor and close this location as soon as possible, they're just making themselves look horrible with the personnel they have at his store. read more

Horrible! No ones wants to help and are extremely rude and arrogant, including management. Some love to be sarcastic. Avoid this location if you need any help!!!! They also run low on stock on a lot of stuff. Good luck trying to get someone to answer a question. read more

2016: Going into 7th MONTH of hell with cabinet, sink, counter and back splash remodel...bar sinks installed in bathrooms, holes mis-drilled in drawers, puttied over and redrilled, goop dripping, scratched materials installed anyway, 40+ holes from staples left in my walls and ceiling to "tent" kitchen, kick plates promised along with new cabinet bottoms under sinks, not done, wrong countertops re-ordered to fix bathroom sinks, "regional" manager assigned to make sure it's finished properly, had to ask when it would be ready, "I thought that was done." No, and never bothered to follow up...still waiting. Nightmare from get go. read more

I've gone to this store for the last time.The bad thing is it's so close to my house,only about 3 exits away.Every time I've gone there it's been a bad experence.SLOW service with a lazy attitude.I'll drive to Humble from now on to get my stuff. David J. read more

Worst customer service return area ever! An employee attended us and then left because she didn't feel like lifting up the item we were returning an we literally heard her say it so she left to the other side of the store and we seen her working with other customers we waited for about 15 min until another employee so my husband got impatient and walked up to the lady helping a customer in the other side in the same section and told my husband he couldn't go in but I told her that we'd had been waiting for a while and she told me I needed to wait so she called someone and I guess the manager came and just helped us he asked if we wanted to switch or refund we said we said switch so then he says I can't I have to put the money back in the card you used and I got mad and just told him why he asked us what we wanted to do if he had to just refund it ? Like that was a stupid question. But, whatever. read more

I am a little split. I did encounter a cashier that probably was just fed up with her shift. Took as long to check out one customer, with few items and no issues, than it took the only other cashier to check out 5 customers. Yes we moved lines. And the helpful cashier also was upbeat and knowledgeable!! She was so helpful about the warranty on the product we purchased. I missed the email portion so that I could get the email sent to me so unfortunately I had to go to the customer service desk for refund and re-ring but the cashier was super helpful. She had first insisted that she could print me a duplicate receipt if that would help me at all. She then called over to the customer service desk and told them I was on my way and explained the situation for me. Wow. What service. The service desk was very helpful and cordial. They resolved my problem and I was out of there in no time. I don't often come to this Home Depot was quite surprised with the level of service I received. read more

do not buy any appliances from home depot stores or online or waste your money on service protection plans they offer. it will be huge waste off your time, this is the worst customer service from any organization i have ever dealt with. they do not want to service their products and make it difficult to do so with their customer service techniques. it took 4 hours on the phone just to schedule a service call and then they had my service address wrong for the service company so they tried to cancel it when it was set up. we have owned enough appliances to fill 7 houses we have lived in and never experienced anything so terrible. read more

why would they hand over $4.000 worth of merchandise to someone using my debiit card and not ask them for any identification? my bank account has been drained! read more

I went into this locations paint section to select some colors for my apartment. There was a very helpful girl at the counter who gave me a sample of a navy blue color I was concerned about being too light. But unfortunately a younger man named Patrick (I think I heard a coworker call him that) was not so friendly. When I asked him to give me a sample of a gray color he refused. He told me it would cost money (not sure if he meant it would cost me money or the store money) but either way he opted not to allow me to see a sample and insisted that the color on the swatch was going to match perfectly to what I expected. I mean, maybe he was trained to say that and maybe that is true, maybe he acted as it he was annoyed that a customer who knew nothing about paint was asking him so many questions. I mentioned up front that I was unaware of the specifics of paint (oil vs water based, satin vs matte) but it gave me the impression that he was unhappy to help me. It's too bad because I am totally out of my comfort zone when going into a home improvement store like HD, and I expect to have the staff be trained enough to guide me in the direction I am hoping for. So to Patrick at the painting department at this location who was working on Tuesday, February 8th - thank you for making me feel so uncomfortable at your store that I will from now choose Lowes over Home Depot. I only wish your supervised will see this and you can make a better impression on the next customer to make up for your mistake with me. read more