I'm going to go out on a limb here and say that the main reason this Home Depot has such a low rating is that you would only think to rate a HD on Yelp when something goes very wrong or a customer is upset. Yelp tends to be for restaurants. But as a long time shopper at this particular Home Depot, I can tell you, this store is great!! It's well stocked, as you would expect for a Home Depot. It's very easy to get in and out of, as they have a large parking lot that's pretty much exclusively the store's. But what really makes this particular HD exceptional is the staff. I've been helped by some of the most knowledgeable, helpful, and kind people here. Seriously. Everyone at this store is wonderful!! If I had one compliant, it's that I'd like to see more staffed check-out registers and less self check-out. But sadly, that is the way of things these days. The staff can't be blamed for that. So let me weigh in as counter balance to all the frustrated and disgruntled customers...as a long time customer of this location, this Home Depot is wonderful!!! read more

I'm canceling my Home Depot card, and I will never set foot in one again. I've bought over 50 pallets of topsoil. Bark. All kinds of landscaping stuff from your knightdale NC store. Never once have they charged me for a pallet . They didn't this time either until I asked them to just put the top soil in the back of my truck with the forklift like they always do. Then they wanted to charge me 25 dollars for a piece of shit wooden pallet. So i returned everything and got my money back. So the 5 grand or so I spend a year there you can kiss good bye read more

We bought my 83-year-old Mom a refrigerator and dishwasher from this location. We live out of state and arranged for it to be delivered. When they arrived, all was done except for a water valve located under the sink, which ​needed to be turned off. The delivery men were very rude and refused to turn it off. My 83-year-old Mom called her grandson, who works very close by, and he came to cut it off. The driver, after the call, said he would wait 5 minutes. Flustered, my Mom waited, and after five minutes, the delivery men drove out of the driveway as her grandson drove in. We contacted the Store Manager (who could have cared less) and he only said, " When they get back to the warehouse, we will refund you". This is the level of service you get... They will not even help an 83-year-old Widow trying to replace her appliances​. read more

The manager is very unprofessional, very judgmental. The employees I worked with were very professional, polite and helpful. I followed all instructions by the staff and tech team and the manager said I don't believe you? What kind of manager would say that to a paying upfront customer??? read more

Every time I come to this location I end up waiting forever to get paint stirred or to look at paint. Even though I ask at the service desk to send somebody over I end up waiting to the point that I have to leave and drive 10 minutes down the road to the one on Capitol to get any help. Worst Customer Service ever!!! Today they were playing with a cart of puppies instead of taking care of customers. read more

I have gone to this location at least a dozen times in the past year and today's experience was the same... disappointing. I looked on line for the 64" shepherd's hook for my garden. I didn't want to drive 5 miles if they were out. The online shopping said the Knightdale store had 8 available, so we went. There wasn't 8. There wasn't any of that size and price range. The one with the scroll work was there at the right size. I said to my partner that if it was $17.99, I'd take that one, but when we went ip to the service desk the cashier there was surly that she had to come around her desk to check the price. I told her that they were out of the others that they said they had in stock showing they had 8 online. She just stared at us and didn't say a thing... to anything we had said to her. She just went back around the counter and went to the next person! If it happened once or twice, that's one thing, however this happens constantly. After never finding what I need at the price they say they have, but constantly finding higher priced items similar instead, I'm done. I'm older and on a fixed budget. If they are using bait and switch to get me into the store to spend more and then be treated rudely, they aren't getting us back as customers. I'm going to a mom and pop local nursery who NEED the business more. It maybe a higher price, but we'll at least be keeping a local business alive and be treated a helluva lot better. read more

The Home Depot - The 8 shepherd hooks supposedly at the Knightdale store. - Hardware Stores Near Me - Knightdale, North Carolina

Sadly the 1 star met my expectations. Went in to the milling department to purchase a storm door and some other door parts. We had an employee start to help then got a phone call mid conversation then just walked away. He came back started to assist me, but they didn't have the door we needed in stock, gets another phone call and says I need to bring a door upfront, I can look the door up when I get back. Mind you we are standing in front of the sales person and he left us 3x. Decided don't need the door today. Head to check out to buy the other items, get to the register and the cashier and another customer are going on sharing family photos on their phones..after a few minutes of this decided to go to another check out. After I checked out I saw they were still photo swapping. What in the world ever happened to customer service??? Sadly this is the norm here. read more

This store is severely lacking in customer service. I've had bad experiences 2 days in a row. First it was Phillip who behaved like it was bother to help me. I decided to give the store another chance today and the "asst manager" John is terrible. He asked me if I needed a board cut for a project...why else would I be in Home Depot????!!!! He said that isn't what their saw is for but he would sell me a saw. How else are customers supposed to get long boards into their vehicles???? I will not shop in this store again. read more

This was a horrible experience. The reason I ordered a ladder was because if I placed my order within the given time remaining, it would be shipped to me by Tuesday 10/4. So I placed the order. Frickin bait and switch. I had to skip work all day Tuesday because the ladder was a no show. I attempted to have the ladder held at the shipping location within an hours drive when it arrived Wednesday, but FedEx has a broken automated system and could not process my request. I missed 90% of my work day waiting for the ladder to arrive Wednesday. When it came, I excitedly opened the packing material, just to find one of the latches had been damaged in transit. Unbelievably horrible experience, and after communicating with customer service, I learned y'all don't care about your customers satisfaction at all. Horrible experience 1/10 do not recommend. read more

The Home Depot - Bent locking latch. Blunt force cause this on a brand new ladder. Shame. - Hardware Stores Near Me - Knightdale, North Carolina

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I always receive the best suggestions and assistance at this Knightdale location. Greg at the Customer Service Department goes above and beyond to provide the best quality service. read more

We spent $200 for delivery, of which we expected a certain amount of expertise. No we got two clowns that did everything wrong. They couldn't get power to the dishwasher. After many efforts, success. Then, which I found out later, wrong screws were used to install. They left after the power was on. We tested it, no water, they forgot to turn the water on. Then in their rush to install when the water was on and being tested. Water shooting everywhere underneath. I quickly tightened the source of the leak. We are angry and disappointed. Now we have to wait until next weekend for some, hopefully of some expertise to inspect the train wreck. It is shameful that these big box hardware companies pay more for advertising and not on employing and training quality workers. read more

I have been to this location many times and every time I have gone there there is something that could be improved. This time it was enough! I ordered a Husky workbench that can crank up and down and I got it home and pulled it out for assembly. I found a very well packaged box except the main crank shaft was missing!!!! So I call Home Depot and they essentially told me that I would have to call Husky and order the part of their website. Well, then I call Husky and they say it will be 7-10 days before they can even get it to Knightdale. It is really starting to make me mad now! I can go on and on until finally I went to the Home Depot in Garner! The management in this store is unbelievable! read more

I visited this HD for the first time and did not have a good experience. I had a return and the lady was not friendly. I then purchased a few items and went to self checkout. The ladder I purchased rang up $10 higher than their website price. I asked the older woman why and she said they didn't honor the website price. She was nasty and was complaining to another employee that she was having a bad day. I will not be back. I'll go to Lowe's across the street. read more

9/2023. - My experience with Home Depot for inhome kitchen cabinets make over was not a good experience. The customer service was horrible. They say it will only take x amount of days but it's all BS. I would make sure you get quotes from other companies before contracting Home Depot to do the work. read more

Had terrible service. Attitudes all the way around, trying to pick up an order for Sheetrock and nobody would help me, after being told to go to a specific register to pick up my order I was told "that's not my job it has nothing to do with me" I continued to ask someone else and he wasn't even trying to help and see if my order was ready and after asking a few more times (because I was told my order was ready prior to even coming in) he radioed and they said they never got the order for it. Basically shit attitudes and poor communication. Donna was the only person to help and was great. Otherwise we won't be back. read more

I purchased at least 25 bare root rose bushes over the course of the last 3 months. At the time of purchase I verified there was a guarantee on them. I was told if I am not happy with them I have 1 year to bring them back with the receipt. Saturday morning my husband needed to go to Home Depot to buy some wood and I noticed 4 of the bushes weren't growing properly. There was some green still on them but they were clearly dying. I pulled them out of the ground, put them in a bag and handed them to my husband along with the receipt to return. He came back and said the person at Home Depot said the bushes were clearly over a year old and she was questioning if they were even rose bushes and refused to do a replacement or refund. REALLY?! I will never, ever buy anything else from Home Depot because of this. I feel ripped off. read more

It appears when you need someone to help they disappear. Waiting for 20+ minutes to by carpeting no one in sight. Had enough getting ready to leave read more

Great selection until you realize all of it is out of stock. Friendly staff, but not helpful. We picked out our fridge and asked to be helped. Several "it's not my job"'s later, we decided to get a mini fridge since it was an emergency, and buy a fridge another place. read more

I like shopping @HomeDepot as they have a nice and friendly staff. One great thing is that they are cheaper than @Lowes so that saves me money. I like their app which tells me exactly where items are located at in the store, and how many they have in stock. And when I say exactly, I mean exactly with a map down to the rack, not just a ball park location. One thing I wish they had, was the push for help buttons like they have at Lowes hardware stores. That would be great as that is the only thing that is missing from Home Depot stores. #321 read more

I do not have too many one star reviews but here we go!!! Candidly, I could write a novel here in regard to my experience but will keep it short. I made a very large purchase after building a home. Items were delivered inoperable, cracked, etc., after dealing with corporate multiple, and I mean multiple times the nightmare ended. Now here is the best part. Since I'm hardheaded and said I will not deal with Home Depot again, what did I do? Go back for some more punishment. This time it was for some household good items, a little piping, screws, etc. So, I venture to the cashier and she rings it up and I gave her my drivers license which has my Veteran ID. She said that is the wrong ID, perplexed as I never had an issue figuring I have a state drivers license I pulled out my American Legion Card, My Airborne Association Card, and asked her if she needed anything else? Now, here comes the best!!! This individual (I could easily go off the reservation) looks and me and states " I doubt you are still in the military?" Ugh No. "Looking at you thats what I thought, Home Depot only provides our young active military discounts not old leftovers" Long story short, I have not been back, I have not been back into a Home Depot, nor will I. Lowes now has all of my business. Since this is Yelp I will keep it professional and not way what I really would like to state. read more

Overall pretty good store. A little understaffed like most places right now. People are a little nicer than others in nearby stores. Garden center is wiped out all the time due to COVID. Everyone has a green thumb due to boredom. Garden center employees seem to know their plants. read more

Brea at the front desk built like bugs life and got the a wild attitude. I was really confused at first

I called this establishment to see If they were handing out the kids workshop kits like other locations, but couldn't get anyone to answer the phone. I then sent my husband there, 25 min drive, he went to the customer service desk and they said they didn't order any. He then proceeded to buy a couple items, just to make the trip worth something. He got home and I, then, called home depot and finally got through and the associate told me that I would need to call the next day to talk to the coordinator. I then emailed home depot to see which location I could drive to, to go get a kit and they kindly offered to mail me a kit. My advice to HD is to put these on your website as an option to purchase. I would totally pay $5-$10 to order these for my kiddos. read more

Absolutely the worst customer service than you could receive. I have spent thousands of dollars here but they will not get one more dollar from me. The front desk was pathetic. It's so disappointed to see what Home Depot has become. I cannot recommend going anywhere else more in Knightdale. read more

Go here if you want to walk around finding not what your looking for after being directed twice! What a horrific place to waste the longest 30 minutes of my life getting absolutely nowhere in getting whatever I need, except a hell lot of walking which I don't need after being on my feet for 8 hours straight. I needed 10 minutes and had 10 minutes of my time! read more

Destiny was great and William and Melissa fixing my order for appliances.. they are installed and working. The lumber guy was horrible.. i just needed two by 4s and he kept following me around asking me what i was building... I stopped and said can you just get me some 2×4s.. i go find what else i need.. i come back and no 2x4s... he looks at me and says what length.. sigh.. 3rd stringer... i finally got everyrhing that i needed but how exhausting that guy was.. read more

Love this store. Always clean, always organized. The staff I've interacted with is helpful, friendly and knowledgeable in the stores products, or were able to quickly locate someone who was knowledgeable on a particular product selection. We bought tile here for our bathroom and shower, and the woman who assisted us, helped us choose different accent tiles, insisted we sit while she ran back and forth getting items that she thought we'd like to use, and triple checked the online order (store didn't have enough of some of the items). The shipping time was great, and I won't hold HD responsible for the one driver who had a severe attitude problem when he called about my delivery. I drive an hour to get here due to my local Lowe's Home Improvement being a complete waste of retail space. read more

Built out a sprinter van and I needed some creative juices for my faucet and kitchen hook up. John P for the win!! Everytime I have been here they have been a great help! Thanks again. read more

Invisible - This store you can walk buy a dozen employees chatting but get no help or anyone with any sense of product knowledge. It used to be they hired retired contractors plumbers electricians. Now just people off the street with no hardware knowledge or training. You can order "In Stock" products then be told it will be 2 weeks for delivery only to have your product further delayed an then arrive on site damaged and incomplete. If I don't ever step foot in another Home Depot that would be perfect. read more

Thank you Justin Bell @ the Home Depot - Resolution Expeditor-Home Services, for getting my blind fixed FAST, and for following up through phone calls and e-mails.. You did provide me with world class customer service!!!!!! If I can give one piece of advise to other people out there that are not getting the service that they deserve at there HD, contact HD Resolution Expeditor - Home Services, since they will look into your issue fast, and do what they need to do to get the issue resolved FAST!!!! Also, the store did credit me back the $75.00, which was pretty cool.. read more

My fiancé and I undertook our first big project together by painting three rooms in our townhouse. We had never painted before so we had lots of questions. All the employees in the paint department were very helpful. One in particular, Pat I believe, talked with us for 20-30 minutes answering all of our questions and giving us some much needed advice. We purchased all of the paint from Home Depot and while not cheap, it wasn't ridiculous expensive either. Every time we go here to pick up a few random things at least one employee asks if they can help. Overall were very pleased with this store. read more

Let me tell you a little bit about wife-torture. It begins with an innocent comment about light bulbs and next thing you know you have a cart full of home automation crap and your husband is taking down walls at the local Home Depot. It must be the scent of lumber that really gets to a man. He gets a whiff of it and suddenly he's like the Chuck Norris of home improvement. It is simply mind boggling. Did you guys know toilets have wax rings around the bottom? What about that plumbing aisle? Every type of connector in every size except the one you need. If the time warp of the 45 aisles (yes, FORTY FIVE) starts to get to you, just visit the closeting area to be reminded how unlike Martha Stewart you are. Job #1 should you ever escape? Closet purge and subsequent makeover. Which would require more trips to the big HD. The horror! All I can do to keep myself entertained as we wander through the aisles looking at every kind of screw known to man is think about how I am going to enact my revenge. Will it be an impromptu parlay to the craft store for some "vase filler and just a few picture frames" or will I drag him into a Target for coffee creamer and visit every clearance end cap? Either way punishment will be swift because today sweet friends I'm getting the double whammy. It's off to best buy after this....keep me in your thoughts. PS: I'm only kidding. This Home Depot is organized and employees are friendly which makes is moderately tolerable. It is a home improvement store after all. read more

Husband went to store in Knightdale, 30 miles from where I live. Placed an order using my credit card. Got back home and realized order wouldn't work in our space. I called to tell them to cancel. "Oh, heck no. Isn't in the system yet. You have to wait until order is delivered to cancel." Got the notice today that the shipment arrived. I called to cancel order. "Oh, no. You will need to come to store to cancel order." "Why?" "We don't know who you are." They will make us drive 60 miles to cancel an order they could have canceled hours after it was made. I have the order number. I have the credit card. Any normal business would take that and make the change. They want to make me come to the store to cancel? This is absolute nonsense. Will not be shopping Home Depot any more. read more

I just have to say... This store went out of their way to accommodate Us in a situation where we were at fault. The manager, Bernice went above and beyond to help fix an issue that we created and saved the day. We ordered flooring to have it installed prior to a very large amount of family members coming to visit, my husband and I both thought they said the product would be delivered and the floor could be installed prior to our guests coming. So the floor was scheduled to be installed and then the installers called us to say the flooring would not be in till the following week which was going to be a calamity for us. So we went back to the store and picked a floor that was in stock and Bernice made all the adjustments to make this happen and everything will be done before my company gets here. Suffice to say, I am a happy woman. Ironically the original flooring that we ordered was our first pick, but they had something in stock when we went back that wasn't there the day we ordered and I seriously like it better! God, He works in amazing ways. read more

The store is clean and fairly organized. However it is the worst customer service I ever had in a Home Depot or any other home improvement store. The associates don't know where things are or what's in their inventory. They just don't care about their customers, barely addressing the customer inquiries and often with a horrible demeanor. read more

I wanted to give 2 stars because there was ONE employee who at least tried to help us get our blinds cut. He even attempted to operate the machine but couldn't figure it out. Long story short....terrible customer service. Home Depot used to have good customer service. This could very well be this particular store. Encountered 6 employees...no one knew how to operate blind cutting machine. And 1 last complained to the other coworker right in front of me about being pulled from the paint department to figure it out. We suggested we could just go to Lowe's and they actually agreed. read more

The customer service here is horrible... e.v.e.r.y time... I asked 3 different staff members to help me get plywood and no one ever came :( I am tired of it. I will be cutting my charge card up and will only be shopping at Lowes. read more

Wow wish I would have read the other reviews before going there to get our Christmas tree. No one wanted to be bothered to help us and then when we finally got some one and asked for them to put it on our car ( like anywhere you get a tree) we were waved away and told " there's string by the lumbar department". Okay cause I work here and know where that is and I'll have my 6 year old tie a tree to the car. First and last time at that location for me. read more

Not sure if they all operate similarly but I hate this location. The cashiers can never help you because they're always on the phone with customers trying to solve some complicated problem. It's like these people need an office for these calls not operating the cash register at the same time. Stop being cheap Home Depot. read more

Good location. Never any problem with service. Always friendly staff.