This store was surprisingly well staffed, with people to help practically around every corner. Besides that, just a solid Home Depot. read more

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Having an occasional bad experience at a Home Depot is one thing, even acceptable once in awhile, but this location seems to constantly and consistently fail on all fronts. Poor customer service, clueless garden employees, lack of stock, incorrect online inventory, and an overall lack of caring by management. Today's issue was an obviously returned and resold item that no one had bothered to check out. read more

The Home Depot - Hardware Stores Near Me - Lake Worth, Florida

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I recently visited Home Depot (61316 Lake Worth II 5750 Jog Road) to rent a truck and get cart boxes for a move. And had two different and totally opposite experiences. The process for reservation on line was very clear and straight forward. I got there on time (transaction 94897, registerer #90) and had to wait 30 minutes in line because they only had 1 person at the counter. His name was Simon, he did the best he could, called a manager for help apologize for the situation and was professional respectful and very helpful. Great Job!!!Thank you for the help and patience. Retuning the truck was totally the opposite (transaction 94897 & 95829, registerer #90) There was no line and still the process was slow and very uncomfortable. I did not get the young mans name but he was rude, impersonal, never made eye contact and got visibly annoyed because I questioned my bill. I literally had to tell him to please finish so I could leave. The price was competitive. The Truck worked perfectly. The service Very nice reservation/check in and a Terrible return experience . read more

The Home Depot - Hardware Stores Near Me - Lake Worth, Florida

This review is related to a purchase at Homedepot. My rating is based on a product purchased there. Hampton Bay Riverbrook outdoor dining set by Coronado Casuals. Coronado Casuals refused to honor 3 year warranty. The set is rusting and I was told warranty doesn't cover natural disasters. Their definition of natural disaster, is outdoor patio set rusting due to moisture in the air. This company does not stand behind their products. Make sure when purchasing it is not backed by Coronado Casuals. I have no issue with Homedepot. Homedepot business Mgr. Replied on Yelp, requesting I fill out WEBFORM in hopes of finding a resolution. I was unable to open link, so I sent information through email to HDCARES@homedepot com. Once again my concern was denied, stating Homedepot could not override manufacturers decision. No resolution. read more

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Spent 3 hours with the head of the bathroom tile section and WTH his wonderful help we finally came up with shower tiles walls and floor as well as tub tiles. Then came up with the flooring for the entire bathroom tile floor. Then we walked over to the faucets and towel holders etc. I had come in early and another gentleman helped me first from another area that had a great sense of humor but handed me over to the boss. It was a great experience and they will deliver in 2 weeks. I truly feel like I got a good deal! Can't wait for my modern bathroom!!! read more

Very clean and organized. Customer service cashier was great and helped me with all my needs. :))))

Richardson (RJ) in the garden & nursery area was so polite, helpful and kind to me. His customer service was excellent.

Ray in returns and pick up helped me out big time after they put 20 bags of Thin Set on a cart instead of a pallet and he helped me load them all to my truck and wouldn't take a tip. Great guy, the entire staff there has always been great. He went out of his way today! read more

when you have a wait half an hour to cut a wire shelf cut after customer service calls 4 times for an associate is totally unacceptable. accountably is at the end of the line in this store. And I spend hundreds of thousands of dollars at this store. 0 stars was not an option read more

So I really wanted to support my local Home Depot. I come here all the time. Sure it's hard to find an associate. But I usually can with in 10 or 15 minutes. I've heard about some who reported they were never able to get the help they needed and today it was my turn. I came for the Milwaukee M12 combo. The cost is $169.00. The product is behind the locked cabinet. You can see the item you want but you can't get it without help. I went to one associate who went to get help. After talking with a customer who wanted to know which cordless tools I use about 15 minutes. When we were done talking I walked over to customer service and asked another associate for help. She immediately got on the intercom and asked for help for 2 customers. I asked the other customer what she was looking for. Thank god for the app as she found what she was looking for on isle 12 bay 20. But I'm still waiting for an item I can see and touch but it's locked in a cabinet. 15 minutes later I get my phone look up my $169.00 Milwaukee combo on Amazon and order it for $139.00 and it will be delivered tomorrow. On the way out I tell the associate I'm grateful for her help. I'm pretty sure I'll be buying more on Amazon and less at Home Depot. So Sad. read more

Must say, not the best Home Depot, and believe me, I've been to them all. It's understaffed and the staff they do have is undertrained--not a good combo. Most of the store is mislabeled. At one point I felt like a lab rat in a maze with no cheese. The feeling followed me for days afterwards, and I must say, I'm not sure it ever left read more

I placed an order online for pickup. It was simply for 2 8 packs of HDX totes. The online description clearly said the package size was 8. I then drove 15 miles to Home Depot to pick up my totes. 2 totes were brought out. I spoke with the manager Matt and he told me the quantity selected was 2. I pulled up the website and showed Matt that it clearly said 8 to which he acknowledged but refused to fulfill. I then left and drove another 15 miles back to my house. I called the Home Depot customer service line and spoke to Cassia. She acknowledged that it was a mistake online but that it was the stores discission to honor. I explained that Matt refused and she offered to move the order to another store.... I'm so disappointed in Home Depot. I spent well over $50k at HD over the past 5 years. I will ONLY shop at Lowe's going forward unless this is made right. These were HDX products. The margin is likely very high and would have been little to no loss to HONOR there own website. As a consumer I feel cheated and will be sure to let all know in my social circle about my experience. AVOID SHOPPING AT HOME DEPOT, AT VERY LEAST THIS HOME DEPOT. THEY DO NOT HONOR THEIR OWN WEBSITE EVEN AFTER THEIR CORPORATE HOTLINE SAID IT WAS THEIR OPTION! read more

The Home Depot - Hardware Stores Near Me - Lake Worth, Florida

I would like someone from corporate to contact me. I would like to file a formal complaint about a refrigerator I purchased 5 weeks ago and still have not received. My original delivery date was September 9th. I'm still waiting. They rescheduled my appointment 4 times! I was told my refrigerator would be here on the 9th and I still don't have it. Everything in my refrigerator went bad... and now I'm eating out because of a delivery issue! I purchased the extended warranty and everything available on it (STEEL LINES AND ALL). I will be making my first payment on my home depot card before I even get the product! This is utterly ridiculous. My home depot in lake worth Florida on jog Road keeps giving me the run around. HOME DEPOT NEEDS TO MAKE THIS RIGHT!! I purchased my product from Home Depot, so the fault lies on this company. I've spent an hour on the phone every time I contact whirlpool about my refrigerator. I've had to contact them a total of 6 times in the past 2 weeks just to try to figure out where and when my refrigerator will be delivered. How would you feel if you didn't have a refrigerator that worked properly, purchased a new one that was supposed to be delivered within a week and it's now been 5 weeks without a refrigerator. Home Depot needs to make this right otherwise I plan on telling all my friends and Co workers to endorse Lowes and Brandsmart. I will also be contacting local broadcasting stations and better business bureau about the lack of professionalism and customer service. I've attempted to get the local store that I purchased it at (listed above) and they just blow me off. I'm a customer and I deserve respect and consideration since HOME DEPOT LIED TO ME MULTIPLE TIMES ABOUT MY DELIVERY. I'M A HIGHLY UNSATISFIED CUSTOMER. PLEASE CONTACT ME AS SOON AS POSSIBLE! Jamie Brewster read more

The Home Depot - This photo shows 1 of 6 times called and been on hold for over an hour. I was still on hold for 20+ additional minutes each time. - Hardware Stores Near Me - Lake Worth, Florida

Got up at 6 AM to drive to this store just for them to say they don't have the truck rental I rented online yesterday. They claimed it was not working and gave no call, no notice, and when I got to the store the customer service rep was rude. She didn't acknowledge my presence until my boyfriend approached her. Worst experience and never renting a truck threw this company again. read more

Like most Home Depot stores, this location is busy. The help is sometimes scarce, but always very helpful when you get someone's attention. Returns have never been an issue. I find it challenging at times to locate items. And selection can be limiting. Overall, good experiences. read more

This issue ended well. After three pages someone finally came to help me in the appliance department. Took a couple days to get my taxes paid refunded to me. One associate really came through for me. The delivery and set up were perfect. read more

Came here today looking for. Some tools for a project and usually it is very difficult to get some help since all employees are usually busy assisting customers but I was lucky today to find Patrixk who not only directed me to the correct isle to find what I was looking for but he also called on the interxone and requested assistance for me in that isle as well. That to me is exceptional customer service and i definitely want to to give Patrick a bravo and report his great assistance even though he was busy in the paint section he still managed to take the time to help me . Thanks again ! read more

The Home Depot - A sale on carpet flooring - Hardware Stores Near Me - Lake Worth, Florida

I really dont like Home Depot. It seems you can never find someone to help you. If you need more than 2 or 3 of an item they usually do not have it. I usually go to Lowes and every time I go to Home Depot instead because its closer I say to myself "I should have gone to Lowes" read more

went to purchase some cleaning suplies and pay for my home depot credit card and the cashier at the garden center was to busy on her phone so she directed me to the self check out lol. Told the store manager about it . i dont know why they have this people there at the check out if they dont want to work , i guess home depot is paying them to be on the phone while on the clock. people dont want to work anymore . read more

recent revisit, returned an american flag, chose the incorrect one, cashier joanne was just great, furnished the receipt, she processed it properly, cashier was polite, courteous, spoke clearly, knows her job criteria, also is very customer oriented to see if theywqent out of her way to help at same time previous personnel marilyn (whom i also sent in a positive review) saw me came over examined the rack of flags had others great store great personnel bill newell read more

I'm not sure what, if anything, will happen with this post. I have become more and more frustrated with the Home Depot and there new staffing/business model . First they changed their checkout process. I understand the need to save money but sometimes when you eliminate jobs; that hurts everybody. I would have expected they would use some of those saved payroll dollars to enhance their floor associates. Now they've added some sales associates that absolutely no clue. Twice in the last week I have asked a store associate for help to find something and I was told that they "are just training and can't help me. Both times the employees just walked away from me. Really??? read more

My fiance and I are currently working on big landscaping projects at our home. This location is very close to home so this is our go-to Home Depot. I have gone multiple times but this experience was too good not to talk about. We went to the Lawn & Garden Department and had the pleasure of meeting Kensman and Richardson aka "Rich". They gave us THE BEST shopping experience I had ever had from ANY Home Depot store....period. They were extremely polite, very entertaining, and knew their stuff extremely well. We laughed the entire time. The overall experience they gave us made it fun and makes it that much more enjoyable. They literally helped us with our entire shopping. My fiance and I got so much mulch, stones, soil, plants etc and they grabbed almost everything for us and put it on the 2 big dollies we were using, pushed the carts for us to each isle while shopping, to the register, all the way to my SUV, and helped us unload everything. We didn't even have to ask them to do any of this. I said "No fellas that's ok. We can push our carts. You dont have to do that." but they didnt take no for an answer. They just took it upon themselves to do everything. Now THAT'S customer service! Her and I were more than capable of pushing our carts and unloading everything but the fact they went the extra mile was unreal. It blew me away because not 1 person(s) gave us this kind of shopping experience at any Home Depot. For anyone in management, upper management or corporate, please give these guys a raise and/or a promotion and praise. The fact they gave us a phenomenal experience, went above and beyond, and made it fun is what shopping should be all about. They should pass on to other employees what customer service and product knowledge is all about. Next time I am there, I WILL ask for them. Thanks again Kensman & Rich! Be well and safe. read more

My review of 5 stars is specifically for James in the cabinet design room! He was so helpful, honest, patient, and friendly! He's the best employee I've come across at Home Depot. He's very understanding, professional, and goes above and beyond. read more

Just went there 30 minutes ago. Definitely not my idea of shopping and a good time. However for my home product needs to be fulfilled this place might be a great choice. Basically all home necessary things can be found from range of lights, to outside furniture/grills, different gadgets, appliances, etc. Basically you know name it, they have it at Home Depot. What we really needed this time was different sprays to get rid of hornets/wasps outside our house and also weed killer etc. We didn't find what we were looking for at a different brand of store, so we decided to check out a Home Depot. This location of Home Depot is off of Lantana and not my usual HD location. However two employees were fixing a aisle but were quick to help us find what we were looking for. Check out was hassle free as well since they had self check out lanes as well. And no wait time. Overall I would go here again if needed for house related needs.~ read more

I went into this Home Depot store and found they are letting people in without protective masks. Some of their employees had their masks around their necks (not where they're supposed to be) not covering their nose and mouth. Very disappointing with Home Depot's efforts (or lack thereof) to protect its customers and employees. read more

Don't expect much in the way of customer service... NO ONE around to help in ceiling fans!! FIVE associates walked by ... three told me they couldn't help me and offered to get someone... crickets...no one came. After 20 minutes I left :// read more

Home Depot Interiors is a subsidiary of The Home Depot. You were approached in a THD store or called by a THD telemarketing agent to set a "free appointment" and told a "designer" would help you design your remodel. They then send high-pressure sales associates (NOT designers or contractors) to your home to "design" your kitchen/bath renovation, limited to and including refacing your kitchen (new doors on your old base) and recovering your bath. They are a HUGE RIPOFF!! Management teaches and encourages their high-pressure sales associates to over price a job so they may then take off a "same day" discount bc you're a veteran/first responder/teacher/new neighbor/human being. This is against THD policy, even though top HDI management is fully aware of this scam and turns a blind eye. Most of these people are the same managers and sales people that had multiple law suits under the business US Remodelers and if you were to sign a contract, that's the subsidiary with which you still sign contracts to date, NOT NOT NOT The Home Depot. As a subsidiary, the contract acts as protection for THD and US Remodelers is an acting arm of THD. If you were to sue them, it would take very good lawyering to get to THD! And you will want to if you unwisely chose this business to work for you. There is NO actual orange trust bc they are owned by THD, do NOT be fooled!! All the work is done by contractors, the same as in the stores. There is one person with a license and when they tell you all their workers are "licensed and bonded" it is a sole person holding said license, NOT THD; again, protecting them from lawsuits. As contractors, they do not have to uphold the "values" of THD and license and bonding is up to their business owners, NOT said sole license holder in THD store. And these high-pressure sales associates say a myriad of untruths to get you to buy the same day bc they are on 100% commission - THD does NOT pay them a dime for the appointment unless they sell you, sometimes even if they do sell you they go unpaid bc they are not properly trained or HDI finds bogus reasons to not pay them and line more pockets, instead!! And the contractors, though they are good people, they are forced to work for pennies on the dollar bc the orange big box middleman is taking the larger part of the pie! Everyone having a hand in the pie is why the prices are considerably higher than if you directly bought from your local contractor! You have to ask yourself, why would I hire a company so intent on protecting themselves from lawsuits if orange trust is what they claim to sell and their only selling point?!! My recommendation, go to the blue box store or better yet, find a competent contractor and avoid the middlemen, altogether!! Do your due diligence, research US Remodelers and HDI and you won't be a victim!!! read more

This is the big store they got alot to choose from in here. The store has pretty much everything you need for you home. The smaller stores are very limited cause of the amount of space. That is not the case here. The lighting department has tons of inside and outside Lights to choose. There is also a ton of different ceiling fans to pick. The outside garden is also huge. Everthing from plants to pavers. The only problem is the parking lot is on the small side. The week days there is plenty of space. But on the weekend it can be tuff to find a spot. But the staff is great here also. They always help you with your needs. read more

Went in looking with the items I had in mind, immediately found them thanks to the large signs hanging from the ceiling (I was offered assistance, but I declined) and I was on my way. One of my items rang up higher than the sticker price, and when I brought this to the young woman's attention, she shrugged it off. After my receipt was printed, she pointed out the price and I, again, said "That's not what the sticker said where I found it." She replies, "Oh, I could have adjusted that for you. I'm sorry." A little too late, huh. Thanks. Nice location, I was offered assistance twice, and the checkout process was quick and friendly. read more

My favorite place to shop.great prices and lots of help.i needed mulch and garden soil .The sale was great I love the Garden area

The customer service or lack of...the individuals at the customer service desk or rude, especially Jenny, you would think older individuals would have manners. These workers are not very helpful and would rather lose a sale then to provide good customer service. read more

Shopping Date:June 10th 2019 I can't begin to thank the staff at Home Depot for their professional guidance, as I went about seeking the proper tools, and materials for my home project. I was assisted by 3 superb examples of excellence in customer service. The three employees that assisted my friend, and I as we searched for the products we required were Bob, Kervin, & Raul. I've no knowledge of their last names, or I would have included the initial of it in this review. I hope they receive the recognition they deserve. Each one took the time required in order to be sure I had exactly what was necessary for me to complete my home project. Not once did I feel rushed, or that I was wasting their time; as so many employees at other businesses tend to do these days. They actually followed my friend, and I around your large Home Depot store to be sure that I chose the proper materials for my project. They also took the time to explain in detail why, or why not a specific material would not, or would work with my specific project. Each employee noticed that I was in a bit of a quandary, and was not familiar with much of the materials needed, and patiently, and respectfully made it their business to assist me without judgment. I am extremely grateful for their professional assistance that day. Their Superior Customer Service didn't go unnoticed at all. That is exactly why I made it my priority to write this review. I hope that their superiors actually see this post, and reward each of them for their wonderful customer service, because they each deserve it. They truly do deserve recognition in my opinion. Thank you Home Depot for supplying a wide variety of materials, and making it easy to purchase everything that I needed for my project in a single place. It's especially appreciated by my friend, and I because we had many places to go that day. We did not have to waste enormous amounts of time hunting down those materials required for our home project. I give the credit to those three employees. Please continue to provide that specific level of quality customer care, and I will continue to shop at Home Depot. It's the little things like that that truly make me have allegiance to any business, or the lack thereof allegiance to a specific business. I also was extremely impressed with the service of your cashier at that specific store located at Lantana. The name of the cashier who waited on us was Genesis. She was so pleasant as she assisted us while ringing up each item. She had to ring up two separate orders, and it was quite a large amount of items. She was patient, and friendly just the same. It's always wonderful to be greeted in a friendly manner. It truly means a lot. Our experience at Home Depot that day couldn't have been better. What a perfectly well-oiled machine you have in that specific Lantana Home Depot location. Whomever is managing that specific store location is doing a magnificent job in my personal opinion. If a business has a well supplied store, but lousy customer service; it's all in vain. I'm pleased to see that the Home Depot store at the Lantana location is a balance of great customer service, and well stocked with supplies. Please maintain that quality, and I will be a returning customer from now on. Thank you for requesting my personal review, and experience at your wonderful Home Depot store. It was my pleasure to do so. Two satisfied customers, David M. read more

Great staff, very friendly people across all the departments. Went to rent a truck the other night and although the line was long it moved along and employees at the counter making eye contact and thinking us for being patient. Store manager was in the front entrance greeting people and asking them if they needed help, which is always a pleasure to see someone not hiding out in their office. Overall consistently good experiences even when they're really busy on the weekends. read more

Worst experience in my life The girl at the service desk Stephanie her attitude is jacked up just like her eyebrows I don't even know how she gets to be at the service desk when she can't even fucking read seriously POOR customer service skills no class. A person with this type of attitude shouldn't be interacts with customers you can smell her stinky breath miles away read more

You'd think all Home Depot stores are equal- they're not. I have been to 5 in the area over the last few days, and while they're all good- nothing compares to the amazing customer service I received at this location. Thank you, Steven (in Kitchen and Bath) for all of the help and for saving me the trips to another 5 HD's. read more

-I come here about once a week. It's a typical Home Depot, but I think the employees are a little more knowledgeable than some of the other locations or Lowes that I have been to. In particular there is a guy in plumbing that knows his stuff and some customers make it a point to get his opinion. Other knowledgeable staff are in Garden, electric, paint, and lumber. The cashier ladies are real nice. -The prices are on par with Walmart. I found this out when I was doing comparison shopping on gas cans. Those SOB's cost an arm and a leg. So door push brooms. Their best values are the stuff in the front and in the holiday sections. They also have good deals on their generic brand which is very high quality and cheap - such as their new huge plastic "tough" storage bins which are an amazing value at 9 or 10 bucks. If something is massively expensive try amazon prime which probably has it. -The parking lot is always a frustration - it's always packed and I have to park far away. The bathrooms are good here - kinda counter-intuitive for a construction worker place. -Couple other handy tips - 1) you can get keys cut here 2) if you bring in a color sample, they can put it on a scanner and give you an exact matching paint by mixing several colors. 3) checkout gives you an option to pay with paypal and also option to have receipt emailed. 4) don't try to scam on refunds - they have a video camera that zooms in on your face. 5) If you need a piece of wood they'll cut it into different sizes for you 6) out front is a station that has twine you can use for tie-downs on trunks or roofs. read more

Ah, I'm not a fan of fixing things, but I do know where to go in case something needs to get repaired. Home Depot is a miracle worker when a problem arises that can easily be fixed. Must I say that being a landlord can cause unexpected trips here as well. May the next tenant be a great one and save the visit. read more

Went into Home Depot yesterday looking for some outdoor patio furniture, grill and lawn care items with my wife. We were both pleasantly surprised by customer service that we received from Anderson. He went above and beyond and truly seemed to careabout helping us out. He made some great recommendations and spent a great deal of time work us. He was very polite, patient and quite funny. We will definitely return and look for him to help us again. read more

my worst experience on my life. i spent 45 minutes looking for the right information to get the location to buy sprinklers for my home. i asked to diferents employees and everyone gave to me the wrong information ( garden section, line 33, line 37, plumbing section etc, finally i found the sprinklers at irrigation section ( line 34) but i did not buy because l was very angry. my dream? be the owner and dump them all. read more

I am usually a big fan of Home Depot but was letdown here. I did not get any help from 3 different folks I asked. They just referred me to other aisles to look around and not find what I wanted. Not the level of service I expected at all. read more