I came to this HD store to get some yard tools. The store seemed organized well. There were bunch deals and sale prices posted around the entrance area. The aisles and bays were clearly marked. Multi store employees were available around the store and helping out customers. I was able to locate the items I wanted using the store mode in the Home Depot app. The items were placed in the exact aisle and bay as it was listed in the app. Prices were fair. The checkout was super easy and quick using the self checkout lane. read more

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Staff is generally friendly though there are some people that look like they were hired to do nothing and just hang out front. The manager should get out of his office to check this kind of useless behavior. Selection is typical Home Depot. They seem to be more well stocked than my California store but California is a shit show compared to NJ. They do have better " manager specials" which I appreciate. No bad experience really except for my first rant on employees that do nothing but hang out front. I prefer this location since it is also less crowded. Bought a grill over the summer and the guy helped us beyond the call of duty and that was really cool. Good showing by this store. Keep it stocked, keep front facing staff friendly and helpful; and it will be a gem. read more

The Home Depot - Nurseries & Gardening Near Me - Mahwah, New Jersey

This Home Depot location is my go-to store for most home improvement needs. They have a great selection of products, from tools and hardware to plants and decor, and the prices are usually reasonable. And not to mention the return policy is very accommodating within reason. The staff are generally helpful and knowledgeable, though there are times when it can be hard to find someone for assistance, especially during busy hours. Genuinely the times I struggle the most with finding an associate is when I actually need help, such as unlocking some of the more expensive items or tools. I always joke with my boyfriend when I walk in knowing exactly what I'm buying I get flooded with assistance when I don't really need it. The store is well-organized, and I appreciate the option to check inventory online before heading in. Curbside pickup is a nice convenience, and they're usually quick with fulfilling pickup orders. read more

Team there is knowledgeable and helpful every time I go. Inventory is decent, but not always well stocked. I often need to go to another store or order online for certain items read more

I wanted to purchase a living room set and they only do curbside pick up. I explained that I am disabled and can't bring in and set up a living room set. Why sell furniture if you can't deliver it to a house? Shame on you Home Depot. You lost a customer for good! read more

I don't think I ever experienced worse service from a store employee than I did today. From having no interest in helping me, to not showing me the correct item I was looking for coupled with the worst attitude! WHY DO YOU WORK IN RETAIL IF YOU DON'T WANT TO HELP CUSTOMERS? read more

Go to Home Depot a lot for materials, hardware etc. but bought appliances there for the first time. It has literally been the worst experience as a consumer I've ever had. Initial delivery, my microwave was delivered, but not my fridge. I thought, okay they had a delay no biggie, I'll have in a couple days. Next delivery day scheduled , no call no show. No help from customer support. This then happens literally 2 more times. I'm now out 3 vacation days and a Saturday, and will still need to make sure I'm there to accept delivery. Will I be compensated for my time? Of course not, certainly not what it's worth. Still no resolution and was hung up on when being "transferred" to a supervisor. Unreal. read more

Ed was incredibly helpful and went above and beyond to assist us. He took the time to track down insulation that wasn't readily available on the shelves, making the entire experience much easier for us. Truly excellent customer service! read more

Horrible service. Came in to pick up an online order and a man named Tim in a regular t-shirt and pants, who looked like he would rather be anywhere else but there, nonchalantly took my husband and I to the outside vestibule to get my items. He then proceeded to find one box, gave it to us, closed the doors and started to walk away. My husband had the gut feeling to check the box to make sure all the items were there; they were not. The man came back and "looked" more without any shred of scrutiny. A woman named Claudia then came over to help but also did not see any of the missing items. Tim told us to come back to the register and was about to issue a refund. I expressed my frustration so he went back to look again. Claudia then straight up lied to us and said they receive the items in one package so if the other items aren't there then it is Home Depot's fault and I would have to call them directly. I asked if they kept a logbook of received orders to which she replied they do and they have my order number but obviously not the other items. She said she would give a refund for the missing items. I asked what was going to occur to reconcile not actually having the items today as promised--would she call to make another order for me--she said she would not because the order was made online through Home Depot. She said the refund was all she could do and that Home Depot messed up. Then Tim came back and said he found the missing items. I told Claudia her story was a lie and walked out with my items in four separate boxes. No apologies from either member. Claudia didn't even know Tim's name because "he is new". What a laughable customer service. read more

The monthly kids workshop is from 9-12p. We get here by 10a and they're already out of projects. Either have more available or just don't run it. You disappoint more kids than those that actually get to do the project. I appreciate you do this for the kids but how can you possibly plan so poorly? I won't shop here again. read more

Take a look at the picture of this line. They left me NO CHOICE but to leave this one star review, I needed to do SOMETHING while waiting on this ridiculous line. 1 cashier. They had a guy directing the line but didn't open another register. What a joke. read more

The Home Depot - 250 foot long line for one open register. Did HD move someone over from returns? Nope. - Nurseries & Gardening Near Me - Mahwah, New Jersey

Absolutely the worst customer service I have ever received in my entire life. They did not offer much help, and then went on to make fun of the fact that I was wearing pajamas. New Jersey is a rough place, but this Home Depot really brought out the worst of it. I felt unwelcome, and then when i spent 100's of dollars on mulch for my home, they did not even mention to me that I did not have to drag all of the mulch through the store, and instead that there is a payment section that the store offers outside. Worst experience of my entire life, I will never be going back there. read more

This may be a new location, or maybe I've just never noticed it. Not sure. But it's big, like all of them, and parking is like always. While one employee was not super friendly or helpful another one was so I left with what I came for. Which included wood I had them cut to size. I know, not usual for this girl. It's on Rt 17 N. 3 stars. It's a fine Home Depot. read more

The Home Depot - Nurseries & Gardening Near Me - Mahwah, New Jersey

It's the Home Depot. Has all your needs and more. Get projects done and complete if they have the parts. Online inventory doesn't alway match. Always friendly. read more

Do not order any appliance from this store. Completely mismanaged and a horrible customer service. Fridge was delivered 15 days after promised date. They did nothing to resolve the situation. read more

Did you know you don't have to take your keys off the ring to get them remade ! Thank goodness cause my mani is still fresh (but I digress) They employee there was very helpful and assured me if they don't work to come right back for a redo. Only issue I had with the store is there are NO cashiers and they rely on self checkout. I'm not always in the mood to do it myself... read more

The Home Depot - Key Center - Nurseries & Gardening Near Me - Mahwah, New Jersey

Worst customer service in the world, they are all Miserable they do not want to help, getting quotes or deliveries from them is the worst. Go to Lowe's instead read more

Possibly the worst customer service in a big box store. Employees left grossly uninformed and undertrained; but quite adept at disappearing.

Typical Home Depot. I was able to get what I needed and get out in a timely fashion this afternoon. I've had keys cut at this location previously and I'm glad they offer this service. read more

Not sure hat the customer service reps are on but not one of them is able To handle a return without it becoming a problem. Regardless of having a receipt. Train your managers to be managers Ana train their people. It's deplorable. We will go to a different store than shop at the Mahwah location ever again. Also who hired BOB from Milling needs to be trained to hire people that don't throw their arms in the arm yelling at a customer. Perhaps anger management training is in order. We have witnessed him being belligerent to other staff down the aisles. Maybe managers should attend less " how much profit" e are making mtgs and get a clue what goes under their noses!!! read more

I find this Home Depot so much nicer than others in the area. The employees are helpful and always willing to go the extra mile. I don't get the negative reviews. I literally have met the nicest people here over the years and never had a bad encounter. I also appreciate how clean the store is and that since it's slightly off the beaten path it's never crowded. read more

Typical Home Depot with very friendly help and a variety of goodies. I actually prefer this place over lowes. read more

Word of caution...rented a van three weeks ago to move my student out of his apartment from Home Depot (credit card down and confirm number provided). Wake up on moving day to have Home Depot cancel my reservation. Call local store and they say rentals are NOT guaranteed and this happens all the time. Of course, Home Depot never mentions that when I made the reservation. Managed to get a van last minute from Budget. Recommend you not use Home Depot for van rentals for moving your students. read more

thrilled with the customer service these guys provide ! Came in here with an idea of building a nice outdoor dye table with the boys, came out with the materials and knowledge needed to turn that idea into reality. Rob deserves a raise, and boy is John friendly ! Thanks boys, will be back soon to fix a hole in my wall. read more

First, the woman at the return counter was quick and courteous Second, when I asked for help in the electrical department, an employee took me to the correct row and pointed directly to the exact part Ii needed! No line at the return counter and no line at the register! A pleasure! read more

I hate Home depot, I can never find any useful help here. I end up asking for something, and everyone points me in a direction or aisle that is never right. If you know exactly what you need, just order it online for in store pick up, way easier, faster, and you are in and out. I would go to the Paramus location, but this is so much closer to me. read more

Do not trust the stated delivery dates for online orders -They are way off - at least 1 week and counting. Deceptive sales practices/playing games. Shop elsewhere first. read more

I am a painter. This store is horrible about having only one person work the paint counter. It's Monday morning and there is always a line 6-7 people deep, and the idiot manager doesn't recognize that they need more than one person working in the paint department. I want to tell that person to pull their head out of their asses. And train more people for the paint department read more

Disrespectful and condescending cashier Leanne as I was in self checkout I asked if the military discount could be applied as the app that Home Depot decided to use did not and never works it tried to show her and showed her my valid DOD Military ID card. The cashier comes up to be loud and condescending as if lecturing a child saying she will do it this once but never again, I told her if it is going to be a problem not to worry about it I just asked because the app does not work. She then tells me she is doing it and that she doesn't care the app does not work and to take it up with Home Depot. I then tell her it's ok do not apply the discount to when she then scans and says I did it. I ask for her manager and she then walks away to a lady who I assume is the manager , I walk towards them when the cashier Leanne screams at me to get away I am speaking to her, Michelle the manager then asks me to let her speak with her first . I walk away and then return when Leanne leaves, we explain Michelle what Leanne did . As I head back to the self checkout to pay Leanne yells at me telling me that I should be thanking her for her "service" ! All I did was tell this lady not to worry about applying a discount when I thought it would be an issue and she decides to yell and make condescending remarks. Keep away from this place and stick to Lowes read more

The Home Depot - Nurseries & Gardening Near Me - Mahwah, New Jersey

I have really enjoyed this store but recently we purchased a chandelier and finished installing then realized it was missing the small little bottom piece that hides the screw. I called customer service in the manual and a few days later heard back they I have to take the whole piece down to get a little nub? We are not professional electricians and was not an easy project to complete for us to have to take it all back down. This is extremely frustrating. I am sure there is someway we could get this small piece. read more

We went in for appliances. No one wanted to help. A short older gentlemen with an accent begrudgingly had to come over to us. We asked questions about a fridge and said we were looking to replace 4 items , the fridge being the biggest. Didn't offer us any help, or information between brands. Basically we were bothering his quiet time. He left to go to the computer and never came back. He and another guy saw us still waiting but could care less. We left and bought from a family owned place who gave us good service. We spent a little more but definitely feel good about the product, the after care and just being acknowledged. Home Depot shouldn't sell appliances and just stick to things that don't need selling or questions asked. read more

Went to this location Monday evening to get paint. All self serve registers we're down and there weren't any regular registers open. As everyone is trying to pay for their items all the old guy pushing a broom can say is "can't help you card is declined". Ummmmm excuse me 4 customers at 4 different registers using all different cards can't all have the same problem! Drop the attitude old man, that's the reason why you push a broom for a living. Hubby is way nicer than I am. I would of left the paint and came back the next day when the registers we're working and got it at a discount on the paint rack. Do yourself a favor go someplace else read more

I found the staff at this location to be exceptionally knowledgeable and helpful. My car wouldn't start on a sizzling hot day in the parking lot. Staff actually advised me on purchase of jump starter cables (suggesting I get the more affordable ones, rather than the cables that were double the price), and drove out a truck to start my car. Another staff member helped me load a heavy air conditioner into my back trunk. read more

Asked for customer assistance waited 20 minutes in the garden center walked out . The store was a mess. read more

The Home Depot - Nurseries & Gardening Near Me - Mahwah, New Jersey

We needed a new toilet and received assistance from Anthony in the Mahwah store. We were like bad pennies who kept bothering this man but he really went above and beyond. After installing the toilet it seems the tank was defective so we tried to return it only they had none in stock. So they sent us to the Nanuet store....my story continues under the Nanuet store. By the way, I only shop at Mahwah now. read more

I just went into this local Home Depot looking to purchase a reverse osmosis system. I tried to get help from various employees. The first employee working in plumbing called me honey and sweetheart and pointed to where I might be able to find it. When it wasn't there he told me to go down another aisle and look for another person who was not there. I then went up to customer service to ask if they had any reverse osmosis systems and she had no idea what I was talking about. She said she had never heard of it before. I brought it up on my phone to show her that the store did in fact carry them and they were in stock at the Mahwah location. She then went on to say I should order it online and wished me luck good luck. read more

This Home Depot offers most commonly used goods for the construction industry; don't expect to find specialty items here. Also, don't expect much help from the employees or the Home Depot App. Ask a customer who doesn't look like a dad trying to build a dollhouse for his daughter for help instead of an employee. Also, don't go on a Saturday; it's amateur hour around there: contractors generally shop M-F, and that's when they staff the store with their "A -crew". I've had a lot of bad experiences here, but mostly just average ones. Today was bad, which prompted this review. I tried to buy 24 Simpson Strong Tie 4x to double 2x connectors. The app says there are 130 in stock in the store. I could only find 14. I asked an employee; he said "what you see is what we've got", unlike the general hardware section where when something is out of stock on the lower shelves you can usually find it unstocked overhead if you use the SKU number to cross reference. Or he wasn't willing to look. Dunno. I will continue to shop here and spend 10's of thousands of dollars on materials, but only because they are close to work and convenient; wish there was a Lowe's nearby. The employees are uneducated regarding stock or location and I find them particularly unhelpful and unpleasant when they don't know something. read more

Try not to ask anyone for help and you'll be fine. Especially don't ask the old grumpy guy in the door and window section. He will talk to you like he's doing you a favor for spending you money there. Very rude and unhelpful. Going to Lowe's from now on. read more

I recently left a review about a Weber grill that I bought in April. These idiots still haven't contacted me. I called them again and they told me that someone will get back to me. I fixed the issue myself but it is really sad that they haven't returned a call. Mahwah Home Depot is pathetic. They could care less about their customers after they pay. read more

This store is horrible. If you go there looking to get help on a product or even asking questions about certain items they just don't know. You are better off doing your own research online and then going and buying what you need. Clearly, there is no training for the staff as they know nothing. Please Home Depot invest in training your staff because it's a nightmare to go there and ask for help and get none. It's time I contact corporate about this. read more