My bf stopped in and was very impressed with the service. He grew up in a super small town and this…read moreshop reminded him of home. Down to earth personalized customer service. He said, these are the type of people he wants to do business with. He brought me in after I got off work to check out the stoves he liked. The woman who helped him earlier was leaving so Tom, sweet old man helped us out. So nice and gave us some appliance history. We got a nice Maytag stove/oven for $749.99, $60 for delivery and take away. What a steal! Before we left, he asked how old our stove was. I can't remember how old my bf said 15 or 25 years old maybe lol .. but Tom went into his back room and gave us a new connector cord or something! I was so surprised and grateful! Wow, you usually don't find service/treatment like that in the cities. We will need other appliances.. we know where we're going first. I'll Update my review after delivery and using the product a few times.

The building is a dump, water all over the floor and appliances from a leaky roof, poor lighting,…read moreshow room nothing like photos on website, disorganized, difficult to see products due to disorganization and poor lighting, no owners were present to assist with sales, delivery staff were attempting to fill in and kept stating "owners should be here any minute". I was there at 9:30 a.m. and they open at 9. I would never do business with this company.

Just got my new washer & gas dryer. No scratches or dents on either. The delivery came within the…read moretime frame specified & they were able to install it very quickly. And they removed my old units. Very affordable for the units, delivery, installation & disposal of my old units. I would absolutely recommend them to everyone. They met all my needs. Thank you Appliance Outlet Center !!!!!

Went in to get a washer and dryer. Told the guy what I was looking for, he showed me the first set…read moreand it was exactly what I wanted. I wish I knew his name but he knew SO much about washing and drying clothes! The washer has a dent on the corner and I can't see any imperfections on the dryer. They had A LOT of options. I just wanted something somewhat simple. I was in and out in record time. Got delivery scheduled for a week out. Love my new appliances!

On 3/8, My husband went in to order carpets. His order was 3 cuts of carpet of the same color, and…read more1 cut of a different color. He was helped by 2 younger adults, and then a Manager name "Linda". Since this is considered a custom Carpet there is no refund, We order this understanding that HOME DEPOT would also meet their criteria. Wednesday 3/11 AM, we get a phone call " Sorry , your order is too big to delivery and you have to pick up? Can someone explain to me how can we pick it up ourselves if the order is too big for them to deliver it? PLEASE? 3/11 My husband calls, they say " Oh let just wait until it gets here - NO communication- whatsoever 3/13, My husband decides to stop into the store to speak with someone. We spoke to the worker at the carpet area, he calls for the Manage on Duty and we speak about the whole situation and he shrugs his shoulders like he can careless, Which annoyed the crap out of me! we, then were told they will have someone contact us. "LINDA" or Jennifer" told us the turn around time would be quick. 1. We get there and find out our oder has been changed from delivery to pick up Today is Monday 3/16- We have received no PHONE CALL, my husband calls and finds out : "JENNIFER" no longer works there!! WTH .. What kind of crap is this. He wanted to speak to a manage right away and was told "OH they are all in a meeting" they will call him BACK ! it has been a WEEK and NO ONE has called us BACK. We are done being nice! SERIOUSLY Please give us our money back! stop stealing PEOPLE MONEY, stop taking advantage of PEOPLE!!! I just want to say, First and foremost my husband and I have been nothing but nice about everything, We have been patient and HOME DEPOT's management TEAM have been nothing but Disrespectful and liars. You know maybe, if the MANAGER LINDA LEE, spent less time complaining about her worker to my husband she would have maybe did his order correctly and we would not be in this situation.. So unprofessional for her to tell him how stupid and incompetent the other 2 worker were that didn't help him correctly. WELL, LINDA you also did not help us properly and now we have lost $3800 dollars and HOME DEPOT won't call us BACK.. All I have to say is you guys need to make this RIGHT........ This is not what you do to your customers!!!! FIX THIS! We are at a point were we need help, If anyone knows how we can legally get the help we deserve please let us know. This is not fair at ALL!!!! We deserve a refund, we did everything right but HOME DEOPT DID NOT, if you can fullfill your contracts then you need to give people back their refund

I ordered a refridgerator on black friday and this has been the worst experience i've ever had with…read morean online purchase. I chose Monday, December 1st as the delivery day, as that was the only option. I took a day off of work to be home for the delivery, and scheduled a junk hauler to remove my old fridge same day in preparation. I received a text it would arrive between 7 am and 11 am the night before. December 1st no one showed up or called me about a delay in delivery. I called Home Depot around 1 pm, spoke to a woman, and she claimed there was a truck issue at the warehouse. This was no excuse for not getting any sort of notification or phone call. She said I had to wait until 8 pm in case the delivery truck driver was running behind. No one showed up. I called the next day and spoke to Christine and she could not tell me why it never showed up. She was the only kind and apologetic customer service rep I spoke to this whole time. She offered me $160 off and free install, then rescheduled the delivery for the 5th, said I would get a call to confirm later that day. I once again did not receive a call. I took the day off yet again to be at my house on the 5th and no one showed up. I called and spoke to Kensie.. Kensie should not be in customer service. She is awful and rude. She is short tempered and a liar. She said the warehouse promised to deliver my fridge on the 6th. I asked her to send me an email with the transcript from our call and she said she would. She never did. I cancelled my plans for the 6th and stayed home. Yet again, my fridge was not delivered. I called again and spoke to Mark, he said they added a crew to work on sunday the 7th to deliver orders that were delayed just like mine. He also refunded me shipping costs of about $80. Sunday rolls around and I still did not get my fridge. I called and they said it would be delivered on Monday and they were confused why I was told it would be delivered Sunday as the delivery company is not open on Sundays. I Once Again took the morning off to be home within the delivery window I was given and no one showed up. I called Home Depot and spoke to Santiago. He called the warehouse and had me on hold for over an hour. He could not get ahold of the warehouse and told me there was nothing he could do. I asked to speak to a Manager and spoke with Juaquin. He tried to call over to the warehouse but could mot get through. He opened a ticket for me and said he would reach out within 2 hours with an update. He never called me again. Cut to Tuesday the 9th at 4:28 pm I received an email saying my order was lost and they refunded rhe remainder of my money. No call, no offer to ship a new fridge, nothing but a 15% off promise. As if that makes up for not having a refridgerator for 9 days. I plan to dispute all of this and get the fridge I originally purchased at the black friday price, with the $160 dollars off and free shipping plus install like I was promised. This whole ordeal is outrageous and I will never shop at home depot again. They have the worst customer service I have ever dealth with. Do Not Give Home Depot Your Money.

These people are the definition of above and beyond! Started with a phone call, ended up with home…read moredelivery! Every person I spoke to was super friendly and helpful.

Great service and prices. Shortie is so knowledgeable. We needed a new clothes washer. Shortie and…read moreher staff recycled our old one (for free) and loaded up our new one in less then 15 minutes. It does not get much easier and all with no stress and no hassle. Very impressed. I will buy from again. A fantastic locally owned small business.

Just so I could add some credibility I started to compare prices for gas ranges. The same model of…read morea Maytag range at Menards was over a hundred dollars less than ApplianceSmart. Now we have a warehouse concept, poor lighting, almost zero customer service and some shoddy looking off-brands and there's your deep discount store as they advertise.

Appliance Smart - como store. Purchased 2 refrigerators …read more Needed speedy delivery, since my refrigerator does not work at all ! 4 days later and 3 hours on phone - got in touch with delivery person . ( speedy delivery which I paid more for has different phone number ) No one told me that - they did not even have me scheduled at all! Very frustrated . Bev morgenstern

We have purchased from Simon's before that's why we are a returning customer. Staff is very…read morefriendly and knowledgeable on all their makes of appliances. Very helpful in helping you pick out the appliance that is good for you and will fit your home. Won't try to sell you something you don't want. The delivery/installation guys were great. Very friendly. Gave a run through on all the appliance features and how they work. If we ever need any more appliances this is the place we would go to. Prefer the small hometown stores over the big box stores. Better all around service. Thanks Simon's!

Bought a new range and delivered in late Feb. from Simon's Appliance. John explained the different…read moreranges in a friendly clear no pressure manner and very patient with our many questions. So he made my decision to purchase the Frigidaire model easy. The 2 delivery men, Jonny and Ray did a great job installing the range and saved me money when they noticed my current cord was in great shape and I did not need to purchase a new one. All around great experience. Highly recommend Simon's Appliance.

Clean appliances great service very helpful had miner issue with my washer and he was out with in…read morehour no charge.

Stopped at a four way stop in St Paul. It was my turn to go and I proceeded. An Affordable…read moreAppliance van also proceeded when it was clearly my turn. He gave me the middle finger as I drove past him. He then speeds past me on the left side, weaving in and out of traffic, cutting off several people. We stopped at the light on Rice St and I was going to call to report his offensive behavior. As I called the number on the van, I quickly realized I was talking to the driver himself. I told him he was an a@&*() and I hung up on him. Clearly not a nice reputable company.

Ferguson Home, Oakdale MN: Kitchen Appliances ~We ordered…read moreour appliances (4) for our new kitchen remodel in February 2026 ~Paid IN FULL for everything, as REQUIRED by Ferguson. Fast forward to now... ~We're told that they need a 3 week lead-time to install ~May 1, we requested the appliances be installed week of May 18th. ~Their response was: they scheduled us for June 4, 2026 install ~When we asked why the lead-time changed (5 weeks) they had excuses and told us we were confused ~Then they changed the install date to June 1, 2026 ~The appliances were fully paid for in February so Ferguson has NO INCENTIVE to work with us and it shows. They have our money and they have our appliances. Our hands are tied. It cannot be stated strongly enough, how much we regret purchasing from Ferguson Home, Oakdale MN.

We worked with Jason in plumbing selections and were so thankful for his expertise and kindness. He…read morewas very helpful and fun to work with. Kerrilynn was a delight and so knowledgeable about appliances. The store is very nice with many displays to view and products to touch, try out and explore.