It's nice to go into a store that has that mom-n-pop feel, but that's as far as the good feelings…read morego for me. If you know what you're doing, it's probably a great store, but if you need help like me go to another store. When I went, there were maybe 3 customers in the store and not a salesperson in sight. When I asked the cashier if there was customer service, she replied there were people around. That's all the help I got. Not impressed.

for 12 years since I moved to Texas the place to go for hardware and advice was Elliott's. They…read morealways had knowledgeable, helpful people that you didnt have to hunt for. Sadly no more was there this morning one youngster at the door ai had to ask and he called another young fellow who had been on the phone when I saw him, This person knew less than I about a simple electrical switch. I left and went to ACE down on Coit where I received the service and advice I used to get at Elliotts

Local hardware store that has most of the essentials. Been very convenient in a pinch…read more I've had mixed experiences with the customer service. I've had really helpful gentlemen at this store (both young and old) help me out with various project questions and issues I've had. Even had them go in the back and fix a couple things for me which I was extremely grateful for. However, the last time I was there customer service sucked. It was all women. I stopped a young girl and asked very politely if she knew where WD-40 was. She said she had no idea and took off. I was kind of flabbergasted, and I just assumed that she went to go ask someone and would find me to let me know. Nope, she literally just said no and took off. It was so bad customer service it was almost funny. Then the cashier who rang me out was whatever. Chit chattin with another employee right there bitching about something work-related right in front of me. Just wasn't the best experience this time around. Overall, it's a convenient hardware store so I'll continue to return if it need something. There are no other hardware stores in Princeton unless you want to count Walmart.

Paid $250 to have my insurance updated so I could sell for the "Westlake Group". Went through a…read morerigorous check to get onboarded. Delivered my first order in January and still have not been paid. Its now August. Store manager tried to help, but corporate office doesn't pay their bills. They take advantage of small businesses. Stay away and support another local shop before you give them your money.

In April 2025, I purchased five different kinds of Dizzy Pig seasonings while picking up an order…read moremy wife had placed for some chlorine. I collected the chlorine from the front desk and made a separate purchase for the seasonings. I didn't use the seasonings until this weekend when I fired up my smoker. It was then that I noticed the "best by" date was from May 2023. While I understand that a "best by" date is just a guideline, two years past that date is quite excessive. I called the store to request an exchange but was told "NO" due to their 30-day policy, which I understand. However, the "manager" repeatedly informed me that seasonings don't expire; they just lose their smell, potency, and flavor. He emphasized multiple times that they were not "expired." Having cooked for over 20 years, I know what happens to seasonings past their prime. When they lose their intended qualities, I typically discard them as they no longer serve their purpose. So, I ask you this: What do you buy seasonings for? The smell? The flavor? The potency? All of these attributes diminish over time. The fact that this store sells products with dates from two years ago is quite concerning. Since the manager offered no assistance, I will be leaving reviews to inform the public that this location sells outdated products and is inflexible with their "policy."

What a wonderful store and employees! They helped me find the best smoker without pushing the…read morehigher priced ones they could have. Explained cleaning and what they do as they own the smoker I got. We had to order and I knew exactly when the order needed to be in, when the store would receive it and what day was pick up. It was ready a day ahead of what they said. We got there about 5 min prior to closing but were so nice waiting til the truck arrived to load it (SIL was getting off work and rushing over). Even though it was after closing they loaded it and I never heard a harsh remark or saw a roll of eyes. Definitely will always see if I can buy from them as needed.

Walked into this ACE a couple hours ago & saw a young man there in an ACE vest & asked him for…read moresome help finding various items I needed. Starting chatting with Alex asking about his OU ball cap he had on & learned we have mutual friends from OU. I'm 60 & was thrilled to learn that Alex grew up & went to OU w/some of my friends' kids Small world. This was my 2nd time to this particular ACE store & I received outstanding customer service both times. Employees are very friendly & knowledgeable & the prices are great. Great parking, too Go say Hi to Alex & tell him Miss Jaini sent you.

I purchased the EGO Power+ 800 Series battery-powered lawn mower on June 4th. After setting it up…read moreand using it to mow my lawn, I found that it did not perform as expected. It required two passes to achieve the same cut quality as my old gas-powered mower. Additionally, the self-propelled feature felt clunky and was difficult to maneuver, making the mowing experience more cumbersome than convenient. I was hoping to make the switch away from gas and oil for conveince and environmental reasons, but unfortunately, this unit doesn't meet my needs. I've decided to return to using my old reliable gas mower for now. Now for Ace, I tried to return the mower after using it for 30-minutes and cleaning it up. I was told because I used it, they would not take it back. Off to Ace corporate to see if they can help!

The customer service of this location has gone down Hill. It…read moretakes 30-40 minutes to be connected with someone . They are very un helpful

Went in to buy a new washer and dryer. Had the pleasure of working with Elliot. He was very…read moreprofessional and answered ALL of my questions. Also had the pleasure to interact with Yvonne. I was very satisfied with the service and professionalism. Thank you

Helpful Staff and Easy to Navigate The Home Depot in Allen…read moreis a reliable location, especially when you need assistance. Staff are approachable and genuinely helpful when you have questions or need help finding the right materials or products. The store is well organized and easy to navigate, which makes both quick stops and longer project-related trips manageable. Checkout is usually efficient, and inventory is solid for everyday home improvement needs. Overall, a dependable Home Depot with helpful staff--exactly what you want when working on projects.

What another 5 Star Review? Today I knew what I was after and with a little help I was in and out…read moreunder 10 months minutes.