Why does this place get so many negative reviews? I have had nothing but positive experiences there - knowledgeable and friendly staff.

Often out of stock. You can rarely find someone to help you. Obviously understaffed and under paid. I've spent hundreds of thousands at home improvement box stores throughout the country and after using this one for the last few years I can comfortably say this is hands down the worse. read more

If you need something and you need it done right, and quick....look for this guy Justin A. at the ProDesk! My online order wasn't picked by the time I got to the store. I found Justin and he got it done right away! Skilled forklift diver by the way! read more

The Home Depot - Justin's handy work with the forklift. - Nurseries & Gardening Near Me - Park City, Utah

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A new update. My delivery of flooring was supposed to come, but nothing. I called the store five times today and no help at all. I don't know how hard it is to buy something, pick the parts, and then deliver the parts. It is almost as if this store does not want to do the work or the people they get in Park City are temps. It would be a better experience if they just said to go to a real flooring store. They should stick to selling holiday merchandise and window cleaner. read more

I had a very positive experience at the Home Depot store in Park City yesterday working with Charles Blacksher in Building Supplies. Mr. Backsher was both extremely knowledgeable and helpful. He is a tremendous asset to Home Depot. Karen M. read more

Was left as a draft for 4 years! Do not purchase carpet from Home Depot! I have spent tens of thousands of dollars a year at Home Depot for remodeling. So it was a no-brainer for me to purchase carpet with "free labor and furniture moving" from them this past July, 2018. The experience was horrible. The first carpet layers, subcontracted through Western States Flooring, found a flaw running through the carpet, AFTER they had ripped up all the carpet in the house that was to be replaced, except for the master bedroom. Keep in mind we also had to take the day off the day before it was to be installed, because Home Depot had so many pieces of furniture they would not move with their "free furniture moving" deal. So mid-day on carpet laying day, we found ourselves with carpet not cut to specification, to cover the tack strips, because Home Depot said the manufacturer would not warranty the carpet due to the dark stripe running through the medium brown carpet. Home Depot was also going to have us live with the old beige carpet in the master bedroom for 4 weeks, while the haphazardly placed medium brown carpet was everywhere else. We insisted they at least slap down the new carpet in the master bedroom as well. The flooring contractor also came the morning of install telling us they were not to move any furniture, and showed us their contract, stating "NO FURNITURE MOVING". This was contrary to our contract with Home Depot which said "free furniture moving", except A, B, C, D, E, F, G, H, I, etc. Home Depot would not discuss with us the loss of a day of work that we incurred, as we would have to do the same thing again in 4 weeks. So we reschedule when they tell us the new roll, new batch, new everything, of carpet is in stock and ready to be laid. We move everything again the day before. This time, Western States Flooring sends their B or C team, definitely not their A Team. This set of carpet layers spend 12 hours ripping up the old carpet, putting down the new carpet, and taking over the Master Suite, using the toilet for their many multiple urine and bowel movement needs. Guess what? When the new old defective carpet was removed, the new roll of carpet was laid out on the driveway, and IT TOO HAD THE SAME DEFECT running through the carpet. Home Depot was immediately called, and they ran to our home, along with the Western States Flooring manager, and they all peer and stare at the carpet roll with the same defect. They try to tell us we need to get it professionally cleaned to see if the dark streak, that also has an obvious yarn deficit in it, would disappear. Marissa, from Home Depot carpeting department tells us they will discuss this with their manager and see what they can do for us. They next day I get a call from Marissa telling us they haven't forgotten us. Then, two weeks later, Nicole, not Marissa, from Home Depot calls us telling us we can get $1,000 back. Now mind you, this still hasn't resolved the big issue of whether or not they will warranty the defective carpet, which has a greater chance of breakdown because of the defect. They also don't discuss the fact that we, my husband and I, took an extra day off than what we should have taken to get their twice defective carpet installed in our home. So we call and call without getting a response. Then we stop in and talk to Anthony the store carpet manager. He makes us promises of getting something resolved, and then he avoids our follow up calls. Finally, about 6 weeks after the initial carpet install, we spend 3 hours composing a three page letter, including addendums of our phone records, the Home Depot Carpet Contract, and multiple photos of the defects, to send to our credit card company to dispute the charge. Our credit union, Mountain America, immediately refunded the thousands of dollars back to our visa's, and guess what? We also received two calls from Home Depot and Western States Flooring, which we did not respond to because it was now disputed. Horrible time consuming experience, leaving us with visibly flawed carpet. read more

This is by far the worst Home Depot I've ever been to, possibly the worst overall shopping experience of any store period. The ass clowns running this place thought it was a fine idea to put 350 tool boxes in the middle of the lumber isles so nobody that needs lumber can get anything, there's no lumber carts because the employees just lay all the new stock of random bullshit on the carts and leave them there, and they put a whole ass power tool shelf IN THE MIDDLE OF THE MAIN FRONT ISLE so nobody can get through with any carts. There's garbage and random boxes of hardware strewn all about every single isle and the employees have no idea where anything is, they even told me I should complain to corporate because management isn't doing anything. I'm a contractor and have been to countless Home Depot's, I genuinely don't think this one is being run by anyone. There's no way this place has a store director and if it does that joker needs to be fired immediately. Impressively mismanaged store and should be avoided. read more

Pitifully unresponsive staff. I left 7 messages -- 5 voicemails and 2 with staff live over the phone, regarding blinds. I never received a single return call. They'd previously come out to our house and measured all of our windows. All that we wanted to do was proceed. Don't waste your time!!! read more

Oh man, it takes a lot for me not to appreciate a Home Depot but the staff here is sub-par. Twice I asked an employee where something was only to have them have to ask another employee, which took a lot more time/hassle then if they just said 'I don't know' and let me shop in the general direction I assume things to be. An item I purchased didn't work as expected and when I went to return it, the woman asked for my receipt. When I didn't have it, she paused and said, "actually it looks used and I can't return it." What...? I've never experienced this before, she got really flighty and just kept saying, "yea, you opened and used it, Home Depot policy" (item was a bin) Um, isn't the point of a return when an item doesn't work as expected? I honestly think she didn't know how to use the computer to look up my purchase since her tone changed with the lack of receipt, it was purchased less than a month ago. Do not recommend this HD for customer service but as far as a stocked warehouse goes, it does the job. read more

I love Home Depot stores. However this is about a Home Depot delivery of a refrigerator to a Park City Utah residential address. I am not sure where the delivery came from, I assume a Home Depot warehouse in the SLC area. In February 2020, the third party delivery service that Home Depot uses would not deliver the fridge because they felt the driveway was too slippery. This was not the case per neighbors and the tenant. When they tried on a different day, they delivered it but would not install it, claiming the space was too small. The tenant and her five year old son installed it while the delivery people were on phone with me telling me they could not do so. The Delivery branch of Home Depot that manages the Park City and SLC area needs to get a better delivery service than what they currently have. read more

Employees not wearing masksI had one employee tell me to leave store after I complained that he didn't have a mask on. Store is filthy and unsanitary! Home Depot is contributing to the problem here in summit county! read more

There are only 4 self checkouts and 1 real person checkout (in lumber) for the whole store. It took 24 minutes to check out. BS I just got home and needed to make sure my husband, who was with me at Home Depot, had gotten the correct part for a repair. I discovered I was charged for two extension cords when I only picked one, so I had to call the store. Thankfully, they refunded me, but it seems like management is absent and/or needs to be replaced. read more

The Home Depot In Park City, Utah is the absolute worst home depot that I have ever been to. Poor customer service and broken or damaged items in store. Look on line and find the item that you are looking for and locate it online. Go to store and it's not there. Something totally different than what you were looking for will be in it's place. Rude associates with bad attitude and no knowledge of what or where something is. The person in the appliance department is absolutely the worst employee in that store! Argumentative, rude, condescending and no help whatsoever. I am surprised that he can sell anything with this bad attitude. Training, coaching and maybe replacing some employees is needed at this store. Take note park city home depot! Study other home depot stores. Copy their example! Management must not care or is completely absent. I will drive more miles just to avoid this rediculous store! read more

Staff was incredibly rude in the lumber department. Had a terribly hard time getting some lumber cut with their easy as can be saw. They ended up helping with an attitude of a six year old. read more

Although the staff is courteous, I had to call over 10 times for a warranty issue-and it's still not taken care of. Mind you, this was while I was purchasing new stuff for a remodeling job at the same place. We'll be cancelling any orders we can and look for a vendor who cares about repeat customers. Say bye, bye to current and all future orders. I held this one star review for a few days when I was up to 8 calls-trying to be patient and not be a complainer. Made another call this AM-still no reply. I really think it should be zero star. Since this is review is public, instead of complaining-I'm going to help others Go to US appliance-better prices & service (877) 628-9913. Also consider ABT appliances abt.com. No tax-Flat rate delivery. Use the local lumber liquidators for all wood. For Quartz countertops-Accent- For plumbing fixtures-Shamrock plumbing. read more

This is the first review I've ever done of a home depot/garden center but I had a most unusual problem solved by a home depot employee (judith) upon checking out in the garden center (I was purchasing 2 cans of wasp spray). She asked me if I knew if they were honey bees, and as I thought about it, they very could have been! She said before I spray them, send her a picture. If they were honey bees, she would come get them and use them in her new hive! (they were honey bees!) She stopped by after work, I provided a ladder, and after a few bee stings, she captured the queen and most of the worker bees, and relocated them to her bee hive! I have never known a big corporate entity like home depot, go above and beyond help with a problem! Thank you Judith!!! read more

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I was in Home Depot yesterday and was astonished that not ONE employee was wearing a mask. There is a pandemic on. I wore my mask to protect you but you didn't wear a mask to protect me. Nor did you have social distancing signage or request customers also were a mask. FOR SHAME ON YOU!! read more

I have never had a bad experience at this store. The employees are over worked and under paid for their knowledge. They do the best with what they are given and I praise them for that. read more

I really hate to be leaving this review because in the past I have always had a wonderful experience at this location and everyone has always been super helpful. However I went in yesterday, and walked in behind an older woman who walked right into the store with no mask. I saw her walk right by multiple employees. We were both in the garden section where she interacted with employees. During this, not a single employee asked her to put on a mask or even mentioned that she wasn't wearing one. On my way out, I also saw another gentleman by the checkout without a mask on. There is a mask mandate, so even if there was a medical issue, they should not have been able to enter the store without a mask. I felt very unsafe during my trip and will be very hesitant going back. read more

If you want to increase your chance of getting covid then go to the Park City, Utah Home Depot. They are making no attempt to get customers to wear mask. Employees have told me the management told them not to say anything because they put a sign at the front door and put out mask and that is all they need to do. I like Home Depot but will try and go elsewhere for the safety of my family. read more

I purchased carpet for my rental home. Almost immediately after it was installed it started to run, like a nylon would run. I called the Park City, Utah Home Depot and spoke to Karen in carpet. She was who I originally purchased the carpet from. When I spoke to Karen, she said that the carpet was still under warranty and should not have happened. She passed me over to an expeditor named Rob. I think I spoke to Rob once and he never called me back. In December, I picked up the phone again and was connected to James. James was an Asst. Manager at the store. I sent him all the receipts and info. He sent an inspector out to the house. The inspectors findings were the the carpet pulls were caused by a dog and would not be covered under the warranty. This is wrong on so many levels. The tenant did not have a dog for the first year and a half that she lived there. The issue started as soon as she moved it. It started in a closet. I have never known a dog to pull or chew carpet. After speaking to James, he agreed with me. He was going to send the inspector out again. I didn't hear from James, after emailing and leaving several voicemails. I called the store again and found that James had left the store permanently and no one knew anything about my case (despite the fact that GM Melanie was included on every email between James and I.) So, I was referred to another expeditor named Kenny. I've sent Kenny all of my information, pictures, communications with James and Karen. Whenever I speak to him, he says he's sent all the information to the higher ups and he says he'll get back to me in 24 hours and never does. I haven't had him actually return a call once. So, I basically at a loss of what to do. I think it's unfair that I spent $2500 on carpet that pulled as soon as it was installed. I think it's poor customer service that I've spoken to 4 people at the Park City Utah Home Depot and no one can seem to call me back, give me an update or resolve the situation. read more

This store truly understands the lifetime value of a customer. I'm particularly thankful today for Mitch and his excellent customer service, who helped me locate and understand the tools I'd need for my new project. Home improvement made easy!! I'm a creative girly-girl in my early twenties, so I'm not a typical consumer in Home Depot's target market. Nonetheless, I love imagining and building household projects. Even though my knowledge of drilling and building is limited to what I've learned from YouTube DIY videos, I'm always treated with the utmost respect by store associates. I've lived here for three years and counting, and the store associates' expertise here has never failed to solve even my strangest household problems! Thank you Mitch and Home Depot for being my go-to store for all things DIY. read more

Terrible customer service- I purchased outdoor chairs from this location (in person, in full) and hired someone from the store to deliver/assemble the furniture. The next day I confirmed with the store that they were going to be delivered. Instead of placing the chairs in the back after building them, they were left out in the store. As per the manager they were accidentally sold. Not only do they not have any more of the chairs at any other Home Depot's but the manager had the audacity to offer me store credit. This is unacceptable and inappropriate. read more

I'm a tradesman and this is by far the worst Home Depot I've been to. I asked two chatty employees for help and the told me to get lost. The guys at the pro desk are so slow they seem hung over. I'd almost rather drive down the canyon to go anywhere else, it might actually be faster. read more

In a swanky mountain resort town like Park City, it's awesome that there's a Home Depot here instead of some overpriced no-name hardware store. This location is neat, organized and very clean with helpful employees. A great place to pick up paint and other basic household and hardware needs. I don't shop here often but when I need something for a fixer-upper project at my condo, this fits the bill. Nice selection of mountain inspired fixtures too (think oil rubbed bronze lights, moose drawer pulls, etc.). read more

I guess I'll be the first to rate them here. Since we've bought a home down the street, this is our go-to, if anything main store to shop at at least 5 times a week. We've gone there for paint, couches, material, garden equipm and realized you can go broke after a month of "home improvement". Their employees are very friendly, knowledgeable and helpful and I've gotten to know a few of them by name (especially the paint employees and cashiers). They'll tell you deals that are coming up and love seeing our dog everytime I bring her around. I would recommend them (even though I'm more for mom and pop shops than corporate giants). Oh and grab a coupon online if you can - every penny counts! read more

Shoutout to Laura, Deja, Jared, Miguel, Chase and Dakota. We recently installed our own paver patio and this crew could not have been more helpful. From calculating and ordering supplies with Laura and Dakota, to setting up hiring the flat bed and picking up extra supplies through Deja (who was good enough to call me back when our call got dropped and hunt for the last remaining bags of paver base for me) to Jared, Miguel and Chase preparing orders and loading it for my pregnant wife to pick up, I couldn't be happier with the service we received. Thank you very much. read more

I understand people are busy and the store is big, but the customer service at this Home Depot is ridiculously slow. Workers deliberately look down and won't make eye contact. I can't do it anymore. I live in Heber and it is always faster to drive to Orem or Provo Lowe's to get what I need that to the Park City store. I'm done! read more

Horrible curbside pickup- they had to walk out, give us the code, walk back in and grab the merchandise. They need to learn a few things from Target. Everyone moves super slow and is not helpful at all. read more

Just picked up a small chest freezer which I had picked out online. I got assistance immediately; I went through checkout with the man who loaded the freezer on a flatbed, and he and a younger man took it directly out to my car. Very efficient and friendly! I'll be back! read more

This is the WORST Home Depot i have ever been in. First off, there are 5 people who work in customer service, including the manager, Derrick, who was standing back there and NONE of them would answer the telephone. They just let it ring and ring and ring for over an hour and a half without ever answering it. It NEVER stopped ringing. There were long lapses with no customers where the staff were just talking to each other and playing with dogs and the phone continued to ring off the hook. When i tried to rent the truck, they said someone had it out till 3:30pm and to call back then to see if it had come back. I called for an hour and a half. It just rang and rang and rang until it disconnected us. Why do you tell customers to call you when you know you never answer the phone??? Is it just to get rid of your customers? Well, you're going to get rid of them permanently. I will NEVER EVER purchase anything from any Home Depot again in this lifetime and I will be sure to let all my friends and family of the very shabby way I was treated. So the truck was supposed to be back at 3:30pm according to the contract. After waiting an hour and a half for the return, which was over due, I asked Derrick, the manager, if he would call the customer and ask if he had a new estimated return time. Obviously, I know you cant demand a customer return the truck but you can at least ask the customer when he thinks he might return it and let him know that there are other people waiting for it. Could he at least do that? No. He told a staff member to call the customer. The staff member did but didnt ask for an estimated time. The person with the truck just said, "Ill see what I can do". Thats not helpful. The person with the truck also lied and said he didnt puck the truck up till 2pm. We were here at 1pm and he already had the truck out. Another staff verified that yes, he had it out before 1pm. I tracked down the manager and asked if he could assist in reminding the customer that the truck was contracted until 3:30pm. He said no, as he continued to walk past me with the issue unresolved. I work retail. We have to answer the phone before the 3rd ring, even when we are checking out customers. Letting your customer service phones ring off the hook, especially when you are not busy is totally unacceptable, especially when you have 4 to 5 staff, including the manager, behind the counter the majority of the time. Its been an hour since the person with the truck was called and he still has not bothered to return the truck. No one here seems the least bit concerned that Ive been trying to get my carpet home since Wednesday and it is now Friday at 6pm. Another thing. The store is supposed to have 3 trucks. They have lost the keys for 1 truck. The 2nd truck isnt working but is sitting in theit, not getting repaired. So all of Park City and the surrounding area is left to use 1 truck, that the staff refuses to schedule. Is it really that hard to schedule a truck for a 2 or 3 hour block of time or longer if you think you need it? Its not hard. Not hard at all but Home Depot doesn't care about serving its customers. I truly think they don't care about anything at all. Just punching in and punching out. Thanks God for Lowes and that we have an alternative to this very poorley run store. read more

WORST CUSTOMER SERVICE EVER!!!!! I tried calling twice and the phone was left to ring and ring with NO answer. Then I tried again and they let it ring and then picked it up and hung up!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Last month our kitchen cabinets and counter tops were completely remodeled. A person came out and measured our desired restyle. Lisa at HD did the designing. Our kitchen looks lovely and is exactly what we wanted. The cabinet person and the granite people did a very professional job. Everything was perfect and we will recommend Home Depot for an upgrade. SO HAPPY read more

Manager Darren Waite provided the best service I've ever received at any home depot. He took an absolute mess with a GE W/D I purchased and fixed everything. Thank you Darren! read more

I went to Home Depot looking for a piece of wood for a fold down craft table project. I walked to the lumber area and immediately was asked if I needed help. Tim from lumber was very attentive and got me exactly what I needed. He cut the wood perfectly to my project specs. He even gave me a discount on the piece of wood since there were blemishes on it that I was not tall enough to see. lol Had a great experience there today. read more

Worst Home Depot I've been to yet. Three times I've confronted by Racist employees. Understaffed, uneducated and unfriendly service. If you have to get some basic materials that you can get one your own that's fine but if you have to communicated with some of the employees then good look. read more

Horrible service in the flooring department. It's hard to get ahold of anyone, and the lack of customer service is mind blowing .

3-27-15, 10:30 a.m.- 11:10. Waiting in door department for help. I've asked two people for help. Both said they would call someone. No one's come to help. I just want to special order a door. Zero stars. Customer service sucks at this home depot. I don't understand this management's lack of customer service. Don't they want to sell product? read more

The Home Depot - No one home. - Nurseries & Gardening Near Me - Park City, Utah

Needed small plumbing parts, and while they have some parts, they are not well stocked. Then for the final fix, there wasn't the correct parts available for the job. So instead of one correct $3 part, I had to cob job three parts together at a cost of $12 to get the job done. What a great rip off. If you're going to stock parts, stock them all or don't bother. read more

I've been coming to this location for years and I almost always have a good experience. Their associates are helpful and courteous and their return practices are excellent. I highly recommend this location. read more