When ordering a massive $1000.00 project to be delivered, the Home Depot Rep didn't even repeat what she entered into the computer to verify everything that I had ordered. There were specific lumber sizes and quantities. She just entered and gave the total price. After I paid blindly without confirmation, I received the order packet, sat there, and THOROUGHLY read through exactly what I just paid for out loud for her, my husband, and I to confirm. People make mistakes typing/ listening/ etc. and without the order repeated back, I became skeptical. When booking deliveries, Home Depot needs to specify they come to your house AS EARLY AS 6AM. When told "anytime during the day" it's common sense/knowledge to assume 8AM-8PM UNLESS TOLD OTHERWISE. We missed our delivery because they indeed called/texted/knocked at 6AM. My phone notifications are off and I was asleep. Now I'm having to reschedule the entire project. Customer service includes being detail-oriented and mindful of the customer order. Why 3 Stars and not one? - because after calling to explain the situation, the Home Depot Representative was very understanding and empathetic to what my situation was. Even if I can't get it corrected how I want - THAT IS WHAT MATTERS. read more

Staff were welcoming as we walked in. Asked if we needed any help finding items but we knew our way. Great deals on those summer items for the outdoors. Solar lights for the backyard to light up those dim spots. They have some great options for in ground, fences or steps. Extension cords are nearby cuz they know you'll be looking for them. Loo options for updating houses. Online orders have locker pick up available right by the entrance. Parking right in front read more

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This location has the friendliest staff at any Home Depot anywhere!!! Every employee we walked past, they greeted us with a genuine smile and how's it going?! In addition their shelves are stocked and neat. The garden department is probably the best we have seen as well. Even though I'm over 30 minutes away I may be shopping here for my needs. read more

The staff are so friendly here and several said hi to us. Store is well organized and clean. Thank you!

I placed an order on the website for the Perris CA location and they sure took my money but when the closet doors arrived one was damaged and no help. I will be returning the whole set and purchase at Lowe's. I finally spoke to a store employee Inez at the local store and could not have been more pleased with her service and she spent her time making this right and called me back like she said she would. My advice always call the store directly when making an online order. read more

Just about what you expect and I was able to find what I needed. The selection is great. The prices might be a little high. The service was ok, but I didn't really need any help. read more

The Home Depot - Hardware Stores Near Me - Perris, California

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We placed an order for a $4,300 RV garage door. We had to travel to get that pricing as it was $2,000 more for the same exact product in Lake Havasu. So we placed the order with millworks. Fernando was great. We picked up the door. It was loaded on a flat bed trailer in the original packaging. When the packaging was opened to install, there was a dent on one of the panels. We had to install anyways to get final inspection on the build. When I called in to see my options, I was advised to contact an Amber who turned out to be ZERO help. A week later her business manager contacted me. She too was ZERO help and offered $100 partial refund. What a joke. Clopay, the door manufacturer, wanted to charge us another $800 for the single panel. It is embarrassing for a multi billion dollar business like Home Depot to disregard their customers like this and to sell them damaged products and fail to rectify the issue appropriately. It is also frustrating that the same exact product can be that much of a price difference. Corporate greed up charging in a niche market. read more

Promise to deliver a stove on Saturday the June 7th, that didn't happen. They said it will be delivered next Tuesday 10th. Stay tuned!!! read more

I recently moved to Sun City with a lot of small household needs, and have been going to Home Depot in Perris off & on for about a year. I have ALWAYS found the floor staff to be uniquely friendly, helpful, & knowledgeable. I recently had an exceptional encounter with a check out clerk named Wendy. I was a bit confused, & a bit miffed, by a small, but irritating, pricing discrepancy. I briefly mentioned it to Wendy, & WOW, she dazzled me with interaction. First, she listened carefully, & fully engaged my concern. She could have easily sluffed it off but she did not. She was both sympathetic, & understanding. She was also very patient, & took the time to explain the discrepancy, which was actually MY error in judgment. I was very impressed with her customer service, & left the store feeling valued. Just more in awe of my neighborhood Home Depot. Thank you Wendy! read more

We like coming to this Home Depot. Their prices seem fair and their outdoor plant selection appears larger and more diverse. Now their big box competitor is closer for us and easier to get to, but we've found it's worth the five mile trip every so often. We have both of the DIY store's cards, which is advantageous, given their sales and incentives periods. read more

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Absolute worst customer service! Waited almost 20 minutes for the cage to be unlocked, and still no one showed. Scanned the QR code, and asked 3 associates for assistance, and still no help. As I was standing there waiting I heard over the intercom someone in saw needed help. That was repeated about 3 times all while 4 employees were standing laughing a giggling. Grant it they might not be the qualified person to assist me or the saw, but maybe you should hire more people who are. I was looked at by at least 6 employees with zero help. read more

Ordered a dishwasher, paid for the coverage and install. Dishwasher handle had to be repaired due to installer. Dishwasher wasn't shimmed in the opening correctly so there's a 3/8" gap between the dishwasher and the cabinet. If I knew the installer was gonna suck this bad, I'd have saved a couple hundred bucks and done it myself. Never again. 2 stars only because support made the handle repair happen relatively quickly. read more

I went to Home Depot in Perris yesterday. Why does your store NEVER have an 20x36 AC filters? Your associate says it is because they are big and and another associate said maybe it is a seasonal item. I was buying a few other things and went to check out in the garden department. Once again the registers don't work. She tried both registers but neither one worked. I left without buying anything and went to Lowe's in Menifee. They had 20x36 AC filters and their registers work. So today I called to speak to store manager and the phone just rang. I would not recommend your store to anyone. Really poor customer service all the way around. read more

Adam, lead and all your team members are excellent! I have been coming here for many years, and, thank you for fixing the outdoor lights!

The kitchen remodeling service is a an organized scam. I will revise this review with full details later, but for now, I just want my local community to not make the same expensive mistake we made. They claim to streamline the project and provide quality service. It's all talk just to sell you. Once you pay, they're good -- box checked, goal met. It's now you vs. the contract they shoved in your face to sign. Calls aren't returned, emails aren't answered. Deadlines are missed. Worst of all, they have no communication with their subcontractors. None. The client (hopefully never you) gets to mediate the communication between Home Depot and their own subcontractors. Everybody points fingers at someone else. Even the smallest request (like having the option to choose which area of the stone slab is used for island) is made into a big deal that has to go through their confused system. Our project coordinator, Sonia, had to call the countertop installers to be informed that she gave us the wrong date for their arrival. She prefers the backseat spectator approach. And that, unfortunately, is the culture of the company. Their slogan: NO RESPONSIBILITY, ZERO ACCOUNTABILITY. Everyone is checked out like they have permanent food coma. I requested to speak with a supervisor last week and they said, of course, they'll call that same afternoon. Nope. If you do sign up with Home Depot for remodeling just know that you're gonna become your own full time project coordinator. read more

I placed a very large order online. It was about $5,000 worth of material. When it got delivered some of the items were wrong. It actually shipped from the Hemet home Depot to my house. When I went back to get the issue resolved it was a long process but it did get handled. The issue was not with the store but with their fulfillment team and their payment processors. There were about 6 different persons who worked very hard and long to get things straightened out and even called me days later just to make sure refunds were received and the correct material was received. Even though this caused the job to get delayed, the effort of the pro and customer service desk individuals is what pros need to be able to be successful in the service industry. read more

It's the delivery people they send out to deliver my appliances (washer and dryer) this is the 2nd time they hooked up my machines up and flooded my laundry floors. Floor boards are warped from first time. They don't put the hose correctly into drainage and water leaks everywhere and then I am stuck with a load of towels from drying up the floor. read more

I went to this store Home Depot #6875 to just get a Milwaukee headlamp. Just to find out it was lock up. So, I ask this employee for help and told me she will call for help. I heard the call on the store speaker. But waited for 20 minutes and still no one came. And I ask again to another employee and told me he get help but never hear anything. After I decided to get a different one, as soon I left the aisle saw 2 employees just chatting couple aisle down. Is this the way you treat your customers. Same lady I ask for help the first time was chatting with a fellow employee. I saw the same treatment last week on this old man ask for help and no one showed up. As I walk around I keep seeing employees just talking to each other. They should help customers if they hear a call even that is not their department. Why you are allowing this type of behavior from your employees? This will lost your business to the customers. You better fixed this now or more complaints will be posted. CORRECT IT NOW. read more

Your basically on your own here, no one will offer to help to you. In fact they'll walk right by and avoid you if possible. Once you've able to catch someone for assistance they will rush as fast a possible to be done with you and rush off. The store is cramped inside and over stocked with a lot of useless stuff you don't need. Kinda feels like an over stocked Dollar store full of junk. Regarding the items you need for your projects, they probably won't have enough. This is a pet peeve for me. They have only a few staffed checkouts, which never seem to be opened forcing everyone to self checkout. There are people to help at self checkout, but it would be much better to have open full service lanes. One last item, the parking is a zoo so bring your patients. read more

There were about 6 employees who have nothing better to do at the self check outs, besides twiddling their thumbs, leaning against other machines, talking about holiday plans, gawking at customers doing their jobs and then rudely asking if they need help AFTER scanning all the items and paying for them. Feels like Home Depot is hiring live decor mannequins to play pretend to be busy who have no experience in any home improvements to give suggestions. read more

Came in to get a new washer, as my old one has been recalled. They don't have a lot of washers on the floor, but if you see it online and they have it in stock, they deliver to you in a few days. I had to flag someone down to help me, but after doing so, I was satisfied with the service I received. A young man named David helped me. He was very courteous and explained the warranty, delivery process and return policy very clearly. My new washer wqs delivered in 4 days and I am loving it! The delivery guys came within the time frame I was given and were in and out in less than 20 minutes! 4 stars because I had to flag someone down, but overall I was satisfied and scored even more with the military discount! read more

The Home Depot - Hardware Stores Near Me - Perris, California

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This place sucks, thier plant return has been for a 1 year since I can remember, now they want to give you store credit after 90 days or you open thier credit card for 29% and they will honor the 1 year guarantee, they got illegals telling us how it's going to be? I have been using them since they opened, 20yrs +, they have lost me as a customer! read more

Following up from my last review a month ago...my opinion still stands. Please stop hiring young girls who have no clue what they're doing! I came in today to grab some items. Went to self check out because that was all that was open. My total came to $220 and I had a $68 store credit I wanted to use. I mistakenly used an old ID to scan when entering the store credit hence resulting in it being denied. It called the representative over. I explained I used the wrong ID and just needed rescan the correct one. She said I'll have to start over and scan everything again to be able to do this because the system will say "temporary offline". I'm like is there any other way. That is super inconvenient and quite frankly it's dumb! Nope that's the only way. At this point I'm pissed and rescan all 24 items, go to pay and guess what? The money from my store credit is no longer there. So I call someone else to assist. Guess what this chick does, she prints out a receipt indicating everything I just scanned so as she's checking what happened you can just scan the bottom of this paper/receipt instead of rescanning again. Genius! There is always another way. Apparently the other chick didn't know this or was being a bitch. We will never know. I ended up leaving and just paying my total without use of my store credit because now apparently I need to go to customer service. I think not. The incompetence at this store is at an all time high and I just wanted to go home at that point. Please get it together HD read more

We went to home depot perris to look for some patio sun shade hardware. We asked 3 employess and were told 3 different locations. Not one employee said hello, or ofdered any help. We had to initiate. I used to work for temecula home depot and oir customer service was top notch. It is not hard to be courteous, and I know that courtesy and customer service are top home depot traits that should not be overlooked. Finally, we ended up at customer service and someone actually looked up the item we were asking about. It took the 4th employee we asked to actually get some real help. Strive better please! read more

The worst experience I have ever had shopping here - To the girl and her manager who were in charge of self checkout today around 11am - I hope your day improves because whatever chip you have on your shoulder should never be put on a customer ever. I was shocked that only one self checkout register was open and then she proceeded to grab my things and scan them for me. Of course my confusion was in my body language. So I went with it and just looked around waiting for her to finish. I wasn't the one who prompted any conversation and I wasn't even going to say anything but the girl checking me out - at "self checkout" asks me what is my problem. So I just answered her by saying having her check me out at self checkout kinda defeats the purpose of self checkout. She then proceeds to ask if I want to speak to the manager which I was shocked at since I literally had no issue and was just going with the flow until she said something to me. She finishes scanning my items, so I proceed to pay. Then the manager comes out attacking me as well asking what my problem was. I repeated what I previously said. She then said customers have complained about having to check themselves out. So I just walked away and mentioned - then why can't they go to the other registers? WTF? I don't even understand this. Absolutely no logic to this and definitely no common sense happening. If I truly have a problem with something worth my energy of bringing it up, I definitely don't need to be prompted by the worker to do so. This was not one of those times, but then I was forced into it by her attitude. Definitely disappointed. read more

Came here for few items I needed and left with a-lot less items than expected. The reason for that was the lack of customer service they expect everyone to find what they need like we are all general contractors. CUSTOMER SERVICE ON THE FLOOR IS HORRIBLE THEY WALK AWAY FROM YOU IF THEY SEE YOU COMING .. probably so you don't bother them or inconvenience them . So sad that a corporation this big allows employees to treat customers like this and based on the yelp reviews MANAGEMENT DOES EVEN CARE TO REACH OUT TO THEIR CUSTOMERS CONCERNS OR COMPLAINTS WHY WOULD THEY PROBABLY WOULD BE AN INCONVENIENCE ALSO read more

Goo helped me out to the car . With my 5 gallon of paint Very sweet young man ! Yes read more

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Review only regarding the customer service we received from Natalie (2/28/24 ) We had an issue regarding an item that was shipped to a wrong address and needed a refund. She delivered awesome customer service and was so helpful. Home Depot in Perris, CA you have a stellar employee in Natalie! We appreciate good customer service. read more

Useless Customer No Service. Asked a rep if they sold rubberbands and he gets really annoyed having to ask someone else. The Jackass was shaking his head while i was asking the question. Is it too fkng much to do your damn jobs. You were just working cash register making 21 an hour. What a complete joke this Home Depot is. read more

Highly disappointed with Perris Home Depot. Asked where lumber carts were and EVERY EMPLOYEE I asked (5) pointed to the parking lot and said "out there". So I found one and they wanted me to go in through a different entrance on the other side. I was parked in front of the lumber department. The kids said "sorry my bad you have to go all the way around. You know Corona Virus". I said , "No I don't, I'm going to Lowe's where the service is much better. Corona Virus doesn't make poor decisions, management does ". read more

The Home Depot - Home Depot a Perris Ca - Hardware Stores Near Me - Perris, California

This is the second time I've had to return an item at this location and yet again the employee, this time her it was Paola, was not friendly at all, rude and I felt like an inconvenience despite the fact that she's being paid to help customers, if she's that miserable maybe she shouldn't be working in customer service. It suck's that this location is so close to my home because it's convenient but I was reminded again today why I avoid this location and why you should as well. Lowe's is further from my home but I have to remind myself it worth the drive. read more

Happy New Year's eve. Got there five minutes before closing. They turned away about 10 people and said our registers were already closed. We cannot help you talk to the manager. They wouldn't even open the door to talk to me. I believe the general manager was standing next to him in a red hoodie, and they all just said they could do nothing. I find it very hard to believe that Home Depot would say turn everyone away, our registers closed early. Last time I checked computers are run by people people chose to close early not computers so much for doers. Home Depot should change their slogan can't help you do sh!t. read more

The Home Depot - Standing guard to say no to customers great customer service Home Depot - Hardware Stores Near Me - Perris, California

Immanuel the outside garden cashier needs to be retrained in customer service. We were looking for a specific wheelbarrow and asked if there were more inside. He said there wasn't. When we asked if he could send someone to help us because the outside ones were locked up and not priced, he rattled off a few price ranges but would not actually help us or call someone. We walked through garden and found associate Tucker. He was more than helpful and walked us back outside, unlocked the wheelbarrows and scanned for pricing. The Home Depot app was not working so he offered to walk us to customer service to get a price. Once in line associate Immanuel did not greet us and was on his personal cellphone listening to music. Tucker for the win all day long!!! read more

As a long-term customer Home Depot I'm deeply dissatisfied. I purchased a generator for over $1200 and it did not last even six months in comparison I have Honda generators over 15 years old that run as well as the day I purchased them the DeWalt generator 4600 wants is what I'm referring to return policy customer service all failed me. I am a concrete contractor and spend thousands of dollars a month at Home Depot. I will be taking my business elsewhere unless Home Depot changes their policy. read more

I have had the pleasure of being helped by Kevin, from the day shift. Each time I have a problem, he has been able to help me. Not only is he helpful to me but to anyone that comes in contact with him. He is energetic and full of ideas. His customer service skills are like the old days, where customer satisfaction is his goal. Thank you, Kevin. read more

Five stars for Anita in plumbing for saving us over $375 on a BIG plumbing problem in our backyard. Hubby tried to unscrew our old broken hose and broke off the whole metal hose spigot. Nothing but the copper stub left. Water gushing everywhere! No way to shut it off without shutting off the main water line to our entire house! So, to the main shut off, by our front door, we ran. We had no running water because of this problem and it was Sunday. We made at least 5 calls to different plumbers who told us it would cost over $375 for a house call on a Sunday. (Yes! They wanted to charge us $375 for a Sunday house call. Can we all say total rip off?) Hubby watched a couple of youtube videos and with my encouragement, we decided to fix it ourselves! So, off to Home Depot hubby nervously drove. Enter Anita from Home Depot to the rescue. She knew exactly what to do and what we needed to buy even before hubby asked... a torch, solder and flux... new 1/2 inch hose spigot... the whole tamale. BOOM! Done! So, for less than $75 for EVERYTHING... and a half hour's worth of sweat equity in 100 degree heat... we fixed our "BIG" plumbing problem ourselves. Thanks Anita! Our sprinkler system, hose, and backyard plants are saved. And, we have water in our house again. We can take a shower tonight! To think we would have paid a plumber $375 to fix this issue? Go figure, right? When all we needed was a youtube video, and brilliant Anita from Home Depot! WooHoo!!! Thanks Anita! Thanks for saving us hundreds of dollars. Anita deserves a raise Home Depot... seriously. Fantastic, helpful and smart employee! read more

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My significant other and myself went to Home Depot Perris, CA location on September 10, 2023. We went to look for a refrigerator as ours was going out of commission. We met Angela in the appliance department who was very knowledgeable, professional and helpful. We ended up purchasing Samsung Refrigerator, Stove, Microwave, Kitchen Sink, Faucet and toilet through Angela. We had a much better pleasant experience with Home Depot than we had encountered with Lowes. The Customer Service Angela provided was awesome and her co-worker Trish was great also. read more

Got a quote for flooring. I think price was reasonable. What was not, was it was asking me to get another person to take moldings out and cut areas of floor that they won't work on. Why can't they do it? What is the purpose of having them do it and not including it in the quote? Not happy with this, no one seems to be able to help so moving on. Spent $50 for someone to measure my floors. Sigh. Chris at the floor section was knowledgeable and very helpful, sad their contractors won't go the extra mile to help customers. read more

My son and I are in the process of re-doing my floors in the house, so we went to Home Depot to pick up tools. We were greeted and helped by Sarah and Brooks. Sarah works in the Powertools department. She was very helpful provided us excellent customer service and was very knowledgeable on all of her products. Brooks works up in the front as a cashier. She was very helpful and pleasant and greeted us with a smile. Both of them made our visit. I am buying the tools. I want a full experience and made us laugh. This is what customer service should be like read more

Maritza referred a contractor to me. I gave her my Home Depot card to pay for their services. I found out 3 days later, Maritza gave my home depot credit card number (with a different last name) to the contractor. I had to have ci stomper care cancel the card and reissue me another one. Also, Maritza had my city address as Quail Valley instead of Menifee. When I went old her the city was wrong, she said the system does that sometimes - interchange Menifee with Quail Valley. I had to insist that it be corrected. If you use a credit card at this Home Depot, verify your charges and do not trust your card with Maritza. read more