Bought a $250 grill and my parents rented an SUV but unfortunately the grill would not fit with the slightly due to the sides on the grill. I asked multiple employees including managers but no one has a simple screw driver to assist in taking the sides off so that I could load my grill in the car. I understand it's not their responsibility to assist but at one of the countries largest improvement stores, it seems like someone should have been able to help. Maybe I'll try Lowe's next time. read more

A line 10 people deep to self checkout-- TeRrIiBLE- to buy materials that have gone up in price with a corporation that made $14.2 BILLION in 2025- because I am doing the employees labor. read more

Great customer service every time we come here! Great selection and value as well. They always have sales and/or promotions. I love and appreciate that they also offer military discount. You do have to sign up and get verified for that btw/fyi. Overall always a great experience here! We shop here often and have never had any issues! read more

I usually go to Lowes since it is next door to the HEB that I use. Tried Home Depot on 281 and Evans yesterday and was really impressed. I am pricing materials and installation costs for flooring and had questions. At Lowes, I have always had to go looking for someone to talk to, not so at this Home Depot. I was approached more than once by employees, (who are not on commission by the way), asking if they could help. Karolyn, in the flooring department was great and took the time to supply a wealth of information to bring me up to speed on the process and expected costs involved. Will definitely go back. read more

Calling to speak to someone in the Garden Center about a particular plant, well forget about it because it's not happening. After three attempts and three dropped calls, I said that I will take my business to their competitors and warn everyone I know about my horrible experience. If I could, I would not have given any stars. read more

I was warned by several people that I shouldn't go with Home Depot for any projects. I definitely learned my lesson. I'll be going elsewhere for all of my household projects from here on out. I had to special order a sliding glass door which took 2 months to arrive to Home Depot. Totally understandable for a special order, I get it! Once it arrived, we had to wait another 3 weeks to have it installed which was ridiculous in my opinion. During this 3 week wait time, there was a lot of confusion in the scheduling/delivering department which caused us some major frustration and buyers remorse. They called my husband at least 3-4 times wanting to deliver the item and leave it in our driveway until the installer could get here several weeks later. Seriously? They finally agreed to deliver to the backyard the day before install was supposed to happen. Major $hitshow again... Delivery guys get here and said we didn't pay for that service. They could only leave it in the driveway. After some begging they agreed to put it in my garage. On the the morning of install- the installer opened up the doors and they slid the WRONG freaking way! Really? We waited this long and you didn't even check the order when it arrived to make sure you got the correct order? If you would've, you also would have realized that the screen was ripped. The installer was apologetic and very kind. After speaking to the GM, he immediately agreed to refund our $2770 + $40 for measurements. We waited for the additional $40 for several days (and a few calls) and it was finally refunded. The GM sounded genuinely apologetic so (stupid us) we decided to give them a second chance. They said they wanted to make it up to us blah blah blah.... Several days go by and the GM offers us $150 off and another few months if we want to go through hell with them again. Seriously? All of that headache, frustration and incompetence on your end and you think $150 is enough for us to go through that again? Um...no thank you. I'd rather keep the broken slider we have right now. On another note, before any of this happened, we also had someone from home Depot come out to give us quotes on replacing all of the windows in our house. The guy was creepy and couldn't stop showing us old photos of his life. Weird. Obviously, we went elsewhere. But wanted to point that out for all of you considering doing any projects- you may want to consider other options. read more

Raul was off the clock with his food in his hand and still offered to help. We told him it was ok, he said he's always on the clock. Loved the customer service here. Thank you Raul!!! read more

Service was perfect. The young man told me exactly where to find what I was looking for. It was clean and for a gallon on Home Defense spray (iykyk), it was only $11. Wow! Can't beat that! read more

Was looking for some plumbing supplies and Carl from HD helped me and he was excellent. Most knowledgeable plumbing guy i have ever gotten. Showed me the best and the most valuable items i needed. Thank u Carl. You deliver Value to Home Depot! read more

I've been here a few times and it definitely has most of everything you may need for your home. My mediocre score is because of the employees that work in the aisles and their poor attitude. Several times I've gone here and the staff were not knowledgeable about what I was asking about, didn't even try to help or were just outright rude. Today I was misled where to find a product I was looking for. I know that everyone must be terribly busy, but Customer Service shouldn't suffer. Knowledge of the store and where to find certain products should be part of the training for anyone who works here. I'll still go because they have most anything you could need for your house and it's right down the street. I do want to end on a positive note that I've had very pleasant experiences in the paint department, and during checkouts. read more

I frequent this location because it is very close to my home. Had to pick up some things early and went through self check out. Needed some assistance due to a part not having a bar code. I guess Jovy was having a bad day or morning. No greeting good morning and the look she gave that I needed her help. I guess maybe bitters location is not that far read more

This is my favorite Home Depot! It is in a nice area and has lots of parking. The parking lot was free of clutter, and I felt very safe there. I went in to the store And I was greeted by someone standing there. I was going in to get some paint supplies. They had exactly what I wanted For a decent price. The biggest problem about the store, is it makes me wanna buy a bunch of things while I'm in there. Lol. However, I refrained myself, and I just got the paint supplies like I intended. They do have self checkout And the woman that is normally there is always very helpful to me. I commend her for being an awesome person!! Home Depot, gives you a 10% military discount which is awesome And it is super easy to get. I want you load the app you just scan it on your phone. I recommend this Home Depot and I will be going back many times. read more

On a recent afternoon this Home Depot actually had a helpful employee who located a lift and pulled a grill from a top rack.

We went to pick up materials to build a foundation for a small shed. Many options were available. Decided to go with gravel, and blocks. 2 flat carts full. Without us even asking, Oscar came out to our truck and helped unload everything! What a life saver, as we're not as young as we used to be! What great customer service! Oh, and fruit trees are in! So we'll be back! read more

$1400 to install 2 new barn doors but won't finish the job by removing the metal plate & filling in the hole from the door knob. "that is hazardous work that's considered construction." don't you just need a screwdriver and some plastic wood? I am really annoyed they want a company to install the doors, but then want me to pay a handyman to remove the metal plate & fill with plastic wood. I am so confused on how anyone would have their barn doors installed and not have the hole fixed? I have never seen a doorknob plate still in a frame of any newly installed barn doors? Does anybody know what's going on with this? If I have to have a handyman come out to remove the metal plate, I might as well just have him install the doors too get it done all at once. Seems like this would be part of the process. Not sure who I spoke to but he was not the older nice gentleman. He was making me feel like he didn't understand what I was talking about, but kept talking over me talking in a circle about construction. Then says I'm yelling. Well, yelling means to say (something) very loudly especially because you are angry, surprised, or are trying to get someone's attention. I was def trying to get his attention, but I don't think we were on the same page. Just letting y'all know in case you want new doors installed, glad I asked about it, bet everyone expects it to be included. read more

The Home Depot - I want barn doors installed, but who removes & fixes this? Not the door installer? Isn't this a normal part of getting new doors? - Nurseries & Gardening Near Me - San Antonio, Texas

This HD is like many others. Lowes is the same. You go in looking for assistance, but there is NONE to be found. Never any staff working in there departments. Always off somewhere else, but never standing by to provide assistance. You are really on your own. Don't think asking someone at the "Customer Assistance" counter will get any better results. They make an announcement for someone to "report to aisle 12 for customer assistance", but no one ever shows. Unfortunately this is pretty much the standard for service across the board. read more

Home Depot... the orange monster... home improvement galore.... handy mans special... gardeners delight! When visiting this location I found that they are not as sharp as some I have been to. Their plants needed some cleaning up... there was still a descent selection for this time of year but some were a bit worse for wear. They could use to cull out some and get new! The register was open in the garden area and the cashier was friendly. There were no Poinsettias left here however they did have some Christmas trees and wreathes. Even their Christmas decorations like lights and such were down to the minimal. A nice location with a good selection that could use just a little more attention. read more

The Home Depot - Grea color selection - Nurseries & Gardening Near Me - San Antonio, Texas

Easy in and out at this location. The employees here are usually pretty helpful and knowledgeable. This is pretty much the only hardware store north of 1604/281. The next closest is Lowes off Blanco. read more

Just wanted to review Mia, in the paint department specifically for all her patience. She really listened to me and tried to make the paint colors work for my new home, and explaining how I can darken a Behr shade if I wanted to. Telling me which color had more yellow in them %. She went above and beyond. read more

The employees are always helpful when you ask for help. The place is usually pretty clean compared to other Home Depots in town Moose Out read more

Ok so Home Depot is not honoring their military discounts. I went to purchase some framing materials for my deck project. Union loading my materials on a cart and getting through the lines. I was told that my purchase didn't qualify for a discount. No where in the shop does it show , that lumber doesn't qualify for my veterans discount. Please help me boycott all Home Depot's until they truly honor the Veterans. Thank you John Tirey read more

I was there to help my father with one of his orders for a delivery. I went to the "Pro Desk" for help and Abigail (rookie) attempted to help, and I have had experience in retail and being new is never easy. Her co-worker Terry, simply said "I apologize, she's new". Abigail did nothing wrong, but I was taken a back that no one seemed to be helping her. Home Depot is my go to place, and I would like to see their staff taken care of which in turn they take care of their customers. read more

This place is turning into TRASH!!!!!! Either you have the old pissed off guys who are mad they do t have a retirement and have to work and actually do their job Or You have smart mouthed little millennials that do t know anything and are just punks! One of the 3 situations this week... plumbing section today guys literally raising his voice with me trying to argue about a part I'm trying to find and the entire time the dudes whistling in my face and I can literally feel a breeze coming from his mouth. He was listening to his Bluetooth and listening to music. The most u believable rude tho g I've ever experienced. Not sure if he was all there in his head. Then I go to check out to ask for a manager and this little punk kid ask me why I need a manager. Because I do I responded. Then again asked me why I needed one. This went on 5 times. I then raised my voice so customer service could hear me then finally I had a assistant manager come over and he knew exactly who I was talking about. Agreed with me and o turn around and the little punk was still standing there and I had to ask him to get out of my face! I have stock with Home Depot and these little u qualified punks are losing me money!!! I will be checking in to see if they are still working here and how they were reprimanded read more

Gabby at the 281 north location is rude.... She called since I did not designate a pick up person for my online order . I apologized profusely and once she verified her could complete I asked how we could apply our military discount. Once she informed me she would handle again I thanked her sincerely and got a "mmhmm" and she slammed the phone /hung up. Gabby .. sorry you're having a bad day . I don't expect a reciprocated attitude since I am a little over the top bubbly ... but remember you are in customer service . Don't like it? Find another job. read more

I go here a lot and everyone is very helpful here . Never a problem . It could be a little cooler inside always seems a little warm .

Great customer service. Very good selection of home products. They generally don't move things around so you can go directly to previous purchased items. read more

How to change my previous review? Okay, I called s local ( San Antonio ) Home Depot and was escalated to Jerry Who not only researched the issue, he reached out to find that indeed my dryer was to be delivered! Not only that, the delivery was performed with grace and expertise, Now how to take down my previous post? read more

I tend to have the same experience in all Home Depots, which is why I like it. The company has standards that are upheld in whichever store you visit. This store is slightly hamstrung by the 281 construction but is still my go to. Helpful staff answer questions and always direct you to the right solution. Primary drawback to this location is the lack of a tool rental shop. read more

Recently purchased a Samsung refrigerator on my Home Depot credit card. The refrigerator is on backorder and I will not receive it until late April. But the credit card department sent me a bill already. I called them and asked why would I have to pay a payment without receiving the item yet. They couldn't really answer me and just said that they immediately start processing bills when transactions are done. I have never experienced any other company that does this. Will probably cancel this due to bad customer business practices. read more

Not the best experience for a Home Depot. The parking was easy. It was laid out like the rest of the Home Depots. However, we went there looking for some lawn chemicals, which the Home Depot website said that they'd have, and they didn't. It was disappointing. I'd say to call ahead, but I doubt anyone would be able or willing to help you. There was a staff member hanging around, but they didn't seem to know anything about anything. We ended up going across the highway to HEB Plus to find what we needed. read more

Just like every other Home Depot in the country the store is dirty dingy and old. I would much rather go to Lowes but this location is closer to us. read more

Spent so much time in here. Wait in lines for help finding products, wait for help at paint center, wait in line to check out. Just an overall waste of time. Went in for ceilings fans and necessary equipment to install need it done this weekend. Didn't have equipment in stock and next closest store didn't either. No one seemed eager to help, when I got someone to ask a question, they answered and moved on. Very disappointed as this store is the closest and had to go to Lowes further away. read more

I have always had tremendous success when purchasing from Home Depot. I remodeled all my bathrooms and unfortunately a chemical was used on a sink drain that discolored the drain plate. I contacted the manufacturer BWE faucet to purchase another and they responded promptly and after minimal discussion BWE faucets sent me a new drain at "no cost". They were extremely professional and I am sure not required to do that. There consistent communication throughout that process was appreciated. Thank you Home Depot and BWE faucets! read more

It's really a shame that this place has such horrible customer service, because I really want to love home depot. Being a home and investment home owner, I inevitably spend a good amount of time and loney at Home Depot. I know they have higher margins relative to many other retailers, so I really can't fathom why they don't ever seem to have enough staff, nor staff with adequate knowledge of home improvement, nor staff that knows how to or even seem to care about pleasing customers... Their performance has always been sub-par, but I finally got fed up enough to write this review after getting carpet installed. They used a sub-par vendor to do the work, and the carpet started coming up just a few weeks after install. Now, we've been going through the warranty/reinstall process for months, and there is a huge bottleneck with one particular guy named Tim who seems to work about 2 days a month, has a serious issue with memory loss, and who enjoys to create conflict rather than help find a solution f you happen to catch up for an in person discussion. read more

Too bad but it appears that the Home Depot on 281 North has had their telephone disconnected or the phones aren't working. Or, the staff simply refuses to answer the phone. Not sure... I can say that when I walk into the store I see plenty of people in orange vests so probably not a shortage of staff "due to Covid". What I also notice is that many of them carry a phone but maybe those phones don't work either. Seriously, it is very aggravating having to drive to Home Depot when a quick and simple telephone conversation with a real person, not a virtual person, could answer a basic question. Lowes is not that much better but, it is closer. read more

If I could leave zero stars I would. They are not well staffed and there is no communication between managers. We had selected wooden flooring to be delivered and unfortunately could not be installed. In order to get a refund they need to pick up the flooring. It has been a nightmare to set up. After waiting an hour in person since you can't accomplish anything on the phone with them, they told me a day and time. THEY set the day and time. Said time came and no one shows up. No call, nothing. I call and am told they have no trucks to go get them. (Apparently they rented out the truck instead of holding it and have no idea when it will be returned). So they have no way to reschedule because they only have this one truck. I was livid and needing to talk to a manager and all staff could do was apologize and say oh the manager is dealing with a situation and will call me before the work day ended (10pm). No call, of course, and so the time to return the flooring to get a full refund is running short through no fault of our own, but their incompetence is costing us a lot. Like are they more busy than doctors or nurses during the height of the pandemic or what? That's what it seems like, and I witnessed other customers desperately trying to speak to a manager like myself while there in person. It's irritating to be told something, and even receive a confirmation phone call and nothing! Do not use them for home improvement, because if anything goes wrong you will pay for it. read more

I stopped at this HD one the way home. I only had a couple items I needed. I wasn't real sure where to find either. I actually found two workers that were willing and able to help. One even asked me if I needed help (that never happens). I found the items with their help and even had a question answered. It was a great quick visit. My regular HD is pretty good but the service for this visit was special. read more

To the young lady that works on the register at the pro side of The store at 10 am get off your cell phone and work !!!!! Horrible customer service tried asking a question several times by the way I am a pro. She continued to ignore me to busy looking at her pictures on her phone as she was ringing my sell up, also talking to another employee RUDE !!!! read more

If I could give less than 1 star I would. My main complaint about home depot is the new military discount app. Ever since home depot changed the way veterans can get their 10% discount it has been frustration and a pain. I was not aware that home depot restricts access to phone use in the store so could not use their app to show my veterans qr code. The staff is aware of this and should have honored my retiree id card. Did I just get my 10% discount knowing that the app doesn't work in the store. Short answer is no!!! From this DAY forward Lowes is getting my business as I know they will honor my discount and it is a lot easier getting the discount as information. Is in their database. I imagine home depot losses alot of money to veterans and 10% discount so my suggestion is to not give it if you do not plan on honoring it! read more

wow. thanks for nothing. looking at me like i should know what im talking about. i come to you as the expert. wrost. customer. service. People wonder why online sales rocket, whats the point of going to the store and asking questions if y'all don't want to help anyway read more