I tried to do this review through their Home Depot survey, but I couldn't find the link. We needed a product that was high up on the shelves and employees Sonny and Lalo (hope I spelled the names correctly) went above and beyond helping us! read more

I have been a customer of San Fernando Home Depot since they first opened about 35 years ago. With internet shopping things have really changed, I recently placed an online order and a small item was accidently left out when they delivered it. I called customer service to let them know what happened. It was so refreshing to be able to speak to a live person. I am a senior citizen and I get a bit frustrated with other stores where I have to listen to long recordings and push a lot of buttons before getting to a real customer service agent. Anyway, Bert was the customer service person who answered my call. He was very friendly and helpful. He spoke to a store manager named Jose and told him what happened. Within a few minutes Jose authorized Martin Estrada to deliver the missing part of my order to me. I am very impressed by how professional these men were, and by the way they put their customers first. Last but not least. I love visiting Home Depot's garden department where they have the sweetest cat that comes up to greet you! Since I love gardening and cats this really is my favorite place to shop! read more

Unfortunately this place is so overpriced now with some things. Doesn't have much anymore either. And the left side looks like a weird super market to me. So I went in for some screws. I needed some 4m short ones. They only had very long ones. Not only that but one packet of 2 was $3.49. When I could get 240 everywhere else for $6. read more

Located at the far corner of the large plaza with several other businesses around. My father and I came looking for a particular light and we found it. The location no longer feels the same like in the past. It felt like almost everyone inside the store was on edge and looking all over the place instead of just shopping with ease. When it came to pay, the staff tries to redirect you to self checkout. I have been AVOIDING to shop at Home Depot due to all of the ICE Agents and the problems it has been causing the Latino/Hispanic communities. In addition, Home Depot has allowed them to target Latinos as such. read more

5 stars and 2 thumbs up for Chris in Plumbing Dept. He outdid AI today by reducing a mountain into a molehill with one flick of the wrench. One for humanity! read more

I had a very unprofessional experience with an old man named Erick. I was simply helping translate for my dad, and instead of being patient or respectful, he made a very rude comment saying that a 10-year-old kid could do this and that I should already know how to do it. That kind of remark was unnecessary and came across as very disrespectful. I was just trying to help my dad communicate and understand what was going on. Instead of showing basic customer service and patience, Erick chose to belittle the situation and make it uncomfortable. When someone is helping a family member translate, the least you can do is be respectful and professional. Unfortunately, the way Erick spoke to us left a very negative impression. I hope he learns to treat customers with more patience and respect in the future. read more

Because give us our bed they said on Friday, January 9, but not delivering until January 13 and 14 very disappointing

An Employee named Edwardo got me a really cool tool for getting hair out of my dain at home. I never saw one of these before, and I bought it on site. Thank You Edwardo for steering me in the right direction. By the way, this tool works GREAT. Thanks Again Sir. read more

I placed 2 separate online orders just for a few items. First order was placed yesterday and I cancelled it after waiting 4 hours and my order was not processed. Today I placed another order before 7am and 7 HOURS LATER!!! Nothing. I was on the phone calling the store several times to check on my order and just like before nobody answered! I canceled my 2nd order. How is it possible that you cannot get help? I mean over 7 hours just to get some items that showed in stock (garden soil). I do not recommend the online service at this store. I never had this problem with the other locations... my orders would be ready within 2-3 hours MAX. And for someone not to pick up customer service after a few calls it's not right! read more

Kai and Jerry handled this whole restaurant I saw them bouncing back-and-forth to our party of 11 to another party of 14 and still all over the entire restaurant. They're amazing. Customer Service is awesome. Best quality food. Excellent price, prime selection on this good meat. thank you so much for an unforgettable birthday for Sheronna read more

I have given place a couple of chances, but i'm done! I went to this store buy something from the garden store and the closing female closing clerk was rude! ai left and her condescending boyfriend with a laugh said " have a nice day!" To be treated like this was enough! Home depot will not ever get my business and will make sure to spread the word to friends, family and coworkers! Don't shop here! They are the worst! read more

We were helped by employee named gaby. She's helpful, friendly and professional. She assisted us in kitchen countertops. We were very happy with service. Most of the employees at this location are very helpful and knowledgeable. read more

Came in to get a can of paint re-shaken because of separation initial contact with the store perfect. Apparently the paint department runs in a different category as the heavy set kid was waiting for paint to shake and kept looking past me multiple times instead of asking can I help you purposely ignoring a customer is completely unacceptable so thank you Home Depot for wasting my time and gas. No apology and just a standard response not in any way to address the employee. You think Home Depot has turned a page for better service but NO. read more

I went in for an interview and It was surprising to see how even managers can be so unprofessional. This guy named Jose did the interview and instead of telling me something like sorry you didn't get the job he told me that he can't have someone like me working there because of my cloudy vision. I'm guessing he was referring to my reading glasses? I told him thank you for giving me the opportunity. I left in shock and in a way I was thankful that I didn't get hired to work there because this guy was rude and completely unprofessional. There's no need to discriminate, just say I didn't get the job and that's it. read more

We came last minute to buy a Christmas tree and even though the lot was locked Caesar and Freddy were super helpful in getting us a tree for Christmas. It was also a very good price. read more

I don't know her name, but the tattooed woman in the paint department is extremely unprofessional. From the moment I greeted her she had an unwarranted attitude, and made me feel extremely uncomfortable. I came here to buy paint, and my experience with her made me want to leave and shop elsewhere. read more

I called to try to rent a U-Haul. I was on the phone for over 20min and I was redirected 3 times by the same person. The rental department never picked up the phone read more

Home Depot more like home dumpo Trying to think if I've been to a chain that's more disorganized, dirty and rude and the answer is... just the Popeyes off meridian in San Jose. Trying to think of something constructive to give them but with prices as over inflated as they are I'd have to charge extra for that. Anyways let's face it. If it was life or death and you had to pick between Lowe's and Home Depot, you'd pick Home Depot. Doesn't mean it has great selection. Doesn't mean it's cheap. All it means is that there's a lesser of two evils 99% of all houses have to be built with. And that's home dumpo read more

I called at 10:45 am to check the availability of a rental tool and was placed on hold multiple times for over 15 minutes , the woman who answered the phone was rude and kept putting me on hold . After 20 minutes without even speaking to someone I had to hang up. The employees here do not care about customers they're just there for a paycheck. Unacceptable read more

I have been in and out of Home Depot for the past few days. Everyone is always working. Today, I met Chris who works in the Electric Department. Chris was polite, professional, and extremely helpful. He took the time to help me find the items I needed for an electrical job. Not only did he help me but I got to see him in action helping others. Chris, keep up the great work; I know you don't always get appreciation. Know that my family and I appreciated your help today. Thanks for being helpful, professional, and patient. read more

This place has great ambiance and very clean as well as attentive employees such as Miguel and Anthony that took their time to ensure that I was a satisfied customer with the items that I was particularly looking for read more

Anytime I have something I need from home depot I love coming here. They have some of the best employees any store has. Amy and Mary or (Marie, not sure how she spells it) are some of the most patient respectful and helpful people from a whole late or closing team. If there's a way for home depot to recognize them and the closing team for they're professionalism willingness 2help instead of telling u what ile it's on. Wish I new more of the teamms names to shout em out but literally tools wood and lumber front end returns they all here for your best interest. Thanks Guys! read more

This is the 2nd time that I've been helped by Luis. He's always so helpful and knowledgeable about his department! Today I got some blinds and Luis and Vianey were so helpful! I really appreciate the time they took to look for the items I wanted and cut them to perfection! read more

Rude and disrespectful people at cash registers. One of them made mistake by overcharging my by scanning few items twice and made it sound like "who cares ". Go deal with it at Customer Service read more

By far the Home Depot location to be. We asked for help and were given row numbers. When we asked Sunny Ray for help because we couldn't find exactly what we needed he didn't give us rows he walked us and helped us pick the material we needed. His customer service was fun, helpful and knowledgeable. I went in looking for science project materials with my son and you can tell that he enjoys his job and making people feel happy and welcomed. You rarely get this treatment. He was interrupted by 2 other customers in our row and he didn't turn anyone down. Thank You Sunny for being so friendly!!!!! We look forward to seeing you again. read more

0 STARS!!! ESPECIALLY FOR NINA WHO SUPOSEDLY IS A MANAGER BUT ACTS SO UNHELPFUL! She is RUDE and works like she's not even a manager! They canceled my order purposely on the day I was suppose to pick up a $3k order. Very inconvenient. If NINA is a manger still Home Depot will lose a lot of business with loyal customers like myself! Pls demote her and put her as a cashier or something cuz she's rude and unprofessional!!!! read more

This review is specifically for Jose Munoz In the appliance department. Holy WOW! What amazing knowledge and customer service! If you need an appliance, see him! Best buying experience in a LONG time! Helped us find a washing machine that offered a $500 rebate! Awesome! read more

I would like to thank Sonny- Ray in lumber and Jessica at the Pro-desk. Both of theses employees went above and beyond what I expected in service. I believe they are real assets to the San Fernando HD location! read more

Our to go place for any home needs. I can count on getting what I need for house project. From paint to nails, to doors, wood. They have a good selections of items. Their staff is always helpful and knowledgeable. Some of their items are at a good price. Love that they give 10% military discounts. It helps with purchases read more

This isnthe best season. They have wonderful plants and flowers. Very wide selections and it's all blooming. Thr lady that helped me had lots of knowledge and experience which in a way helpedme to choose the right plants for my small yard. I almost got the wrong plant that probably wolf die in my yard. read more

The Home Depot - Nurseries & Gardening Near Me - San Fernando, California

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Ordered a grill in Glendale to be delivered assembled, but got it in a box. Xavier from this Home Depot was very professional and very kind, arranged for my grill to be picked up, got it assembled, and returned it to me. And all of this was done by one phone call, he followed after that. Amazing customer service and support by him. Thank you Xavier read more

Nice location clean great service many tools brands nice employees lots of parking huge location

amii was a Supra star today in helping me with my transaction ! I recommend coming to Home Depot in San Fernando! the best treatment ! they always greet and engage and thank everyone read more

I came here to pick up my online order and I selected the curbside pickup. The moment I pulled into the plaza, the signs for curbside pickup was easy to see and took me to the right spot. When I parked, someone was working the curbside pickup area which is a first for me because other home depot locations didn't have that. She asked if I checked in which I did and she went onto the store to get my order. She came out within like 4 minutes and I was out of there. The whole process took about 5 minutes which really impress me because I had to wait like 15 or 20 minutes at other locations. read more

The Home Depot - Curbside pickup - Nurseries & Gardening Near Me - San Fernando, California

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Shady billing practices by the store. No interest payments are offered for certain purchase. Example: spend $1000 and get zero interest for 12 months. (This is only an only an example for explanation purposes.) So when our total exceeds the dollar amount threshold, we later find the charges are entered separately so that the individual items do not add up to the required total. Meaning, we may have purchased three $500 items totaling $1500 but since the credit card statement shows 3 separate $500 purchases, we do not receive the zero interest promotion. What's up with this??? Very misleading! read more

Why is it every time I go in there and I ask questions nobody seems to know answers and they're supposed to be professionals or stand around waiting for 15 minutes for somebody to help me and then I do ask for help. After waiting for 15 minutes I'm standing around for another 10-15 minutes and nobody's helping me .What a useless unorganized mismanaged store. read more

Picked up mini split I ordered 2weeks ago, parked in front at pick spot and went in at customer service where I presented id and waited for item from back. 2 young kids JP and Pamela assisted me in loading in truck, they were respectful, knowledgeable and friendly. Their supervisor was a good guy too. read more

Had a new fridge installed by Home Depot's "professional" installation team. The employees did not properly install which caused the fridge to leak for 2 months. Once we discovered the leak it was too late, over $8,000 worth of damage was caused to my flooring in the kitchen. After weeks of talking to managers and customer service representatives, Home Depot is denying any responsibility and will not pay for any of the damage. The lack of accountability is insane, trust this place to install appliances at your own risk because they will not take any responsibility for damages they cause to your home. read more

This review is for Shannon at the customer service department. We went in for an item that was marked at a different price online. Upon purchase we asked for a price match at the cashier register and they told us no. We went to customer service at returns and Shannon attended us. She made it happen and made a price match. She saved us such a hassle of getting something from online and having to wait for it to arrive just for a price difference. We highly recommend Shannon, her customer service is amazing. read more

When To Buy 15.99 Vacuum Bags None In Stock WTH Unbelievable And I Ended Up Spending 237.00 In Stuff Have To Drive To North Hollywood To Get One I Needed Who's In Charge Of Ordering In This Store Should Be Embarrassed because I get a Leave a shitty review read more

The Home Depot - Shows 2 In Stock When You Had None in Stock!!! - Nurseries & Gardening Near Me - San Fernando, California

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