I want to express my gratitude to Owen in the paint department. Not only was he quick to ask me if he could help me, he was courteous and polite. His service was prompt and when we finished up with my order, he thanked me and promptly asked the next customer if he could help them. Owen's professional approach was so enlightening and refreshing! He could be a great role model for new employees and those who could benefit from some customer service coaching. The Management at the Story Road store are clearly working hard to improve the level of the personnel in the store. My husband and I shop this store regularly and the staff improvements are clearly evident. Keep up the great work Story Road!!! Kim Chavez 408-726-3917 read more

Since buying my home, Home Depot has been one of my favorite go-to stores for all my home improvement needs. So, I was extremely disappointed today when I placed a mixed order--half pickup, half delivery--and the app failed. When I arrived to pick it up, the check-in button didn't work, so I had to call Customer Service to assist notify the staff. (Also letting them know about the bug on the mobile app) Once the staff member finally brought out my order, she treated me with complete dismissiveness; letting me know that she didn't receive any notifications. When I explained the app glitch--as if my half hour waiting in the car was some cosmic insult. Customer Service, thankfully, was fantastic--kind and responsive--so it's a shame the store experience was so dismal. I hope you fix this before your reputation--like your app--completely crashes. Why 2 stars instead of 1? Well, the customer service associate was exceptionally attentive, professional, and most importantly she did her job time 10. There's room for improvement Home Improvement. read more

Don't bother buying stuffs that are locked inside a case. I wanted to buy a set of socket. No associate showed up after I scanned the QR code. I tried to flag down an employee and he just ignored me and walked away. read more

I had a really great experience at The Home Depot thanks to a cashier named Christy. What surprised me most was how knowledgeable and professional she was--even while helping with something as simple as checkout. She went above and beyond by offering helpful recommendations, which I truly didn't expect at that stage of the visit Thank you, Home Depot ! read more

The Home Depot - 5 starts employee. - Nurseries & Gardening Near Me - San Jose, California

I had a disappointing experience at the Home Depot on Story Road in San Jose. I drove to the store to pick up my custom window after being notified it was ready. When I arrived, I was told the window was blocked by other merchandise and the staff couldn't retrieve it. Instead of resolving the issue, I was simply asked to come back another day. I tried calling the store several times afterward, but no one answered the phone. I didn't want to make another wasted trip without knowing whether my order was actually accessible. I understand that mistakes happen, but customers shouldn't have to spend their time driving to the store only to be turned away because the order isn't available. Better organization, communication, and customer service would have made this experience much better. I hope the store improves its order pickup process so this doesn't happen to other customers. read more

The Home Depot - Nurseries & Gardening Near Me - San Jose, California

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I seen that this place had two stars and had to go write a review. This place has everything that I need. I don't know why it has low stars. Sometimes their workers don't know they're fucking hate so what the app gives you every option that you need even a locker pick up or curbside what more do you need? I'm glad they came out with the future. Now you could even do Apple Pay for convenience good stuff Home Depot also wanna give a shout out to Marina she worked at the Home Depot very well educated on her work and goes above and beyond for the customer read more

While in town, my husband and I came in to get a smoke detector as we needed a replacement. It was quick and easy. We came in to get what we needed and got out in minutes. This smoke detector alarm was $32.78 including tax. Service was quick. Got what we needed. read more

The Home Depot - Smoke Alarm - Nurseries & Gardening Near Me - San Jose, California

I came here before closing and the staff at the front still greeted me and were very friendly! I ended up looking for a very particular item that we were looking for and the lady at the front was super friendly and helpful while checking out! The price was incredibly cheap and I couldn't skip out on this opportunity to buy items at such a great price! I would definitely recommend checking out this place for clearances products! read more

The Home Depot - Extensions cords - Nurseries & Gardening Near Me - San Jose, California

IMHO I came on the day after Thanksgiving to buy a Doorbuster deal of poinsettias at 8:30 a.m. Silly me thought it was early enough to get what I wanted. I found some poinsettias and went to self-check-out. Thankfully there wasn't a wait. Unfortunately, my poinsettias rang up at the wrong price. I was told that I had chosen the wrong poinsettias. I went back to where the poinsettias were displayed, and a nice clerk told me that they had sold out of the "2 for $2.50" deal before 7 a.m.!!! Shucks! Next year, I'll be there at 6 a.m.!!! The good thing was the number of employees around to ask for help! I attribute it to the fact that it was Black Friday, and they were expecting a lot of customers. Normally, finding help is often hit or miss. Anyway, everyone was nice and helpful. Will I return? Probably. It's in my neighborhood and convenient. Parking can be sketchy though. read more

The Home Depot - Nurseries & Gardening Near Me - San Jose, California

This Home Depot is in a very busy strip mall. Parking was crazy busy on the weekend. The self-service checkout line was packed. It had been a while since I last made any house key. The machine is so easy now. Plus, after copying the original key, it reminds you to not forget it in the machine after just taking the newly copied key. read more

The Home Depot - Newly copied house keys - Nurseries & Gardening Near Me - San Jose, California

Quality/Quantity - Grabbed a few quick items. Another easy in and out experience. Atmosphere - Consistent. Well, this seems like a larger HD than most...? Even the food truck in front had a larger menu than most other HDs...? Plenty of parking. Rental department, pro station, etc. Need a code for the bathrooms, see picture. The employee that let me in was less than friendly. Maybe they were having a bad day? No greeting and was not speaking at all. Just walked to the bathroom, typed in the code and walked away. Oh, that is right I'm at HD, the "self-service" culture... Open 7 days a week 6am or 7am to 8pm or 10pm. Service - Self service getting my product. No service trying to get into the bathroom. See above. Self service check out. Price - I don't even check. Very competitive. Almost a low price leader. Owner Comment - Congrats on your success since 1978, now with 2335+ (since 2024) locations and growing. Ranked #5 (in 2020) on the Fortune 500. read more

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Visited Home Depot to find a replacement lock and had a very poor experience. The employee made an inappropriate remark: "you know men can't find stuff right, you know that right?" He then incorrectly labeled my standard residential lock as "commercial" and told me they don't have it, advising me to search online myself. No real assistance was offered. Unprofessional attitude and lack of basic product knowledge. read more

This place is okay. Lots of parking at night. Not a lot of people whenever I go. Longest I had to wait was probably 3 people at self-checkout. There's staff isn't that cordial lol but overall they help you out if you find them. For item selection: Definitely a few times I went when they didn't have buckets or lids. Something to keep in mind. As of November 2024 the Home Depot buckets are on sale for $4 each! Great value for such an iconic product. There's a few good Mexican food options outside, I think that's the real pro of going to this Home Depot. The location is definitely rough. Typical East San Jose. read more

The Home Depot - Entrance - Nurseries & Gardening Near Me - San Jose, California

I don't recommend renting tools from Home Depot. They are very poorly maintained. If you rent a broken one, like I did, they'll charge you for the repairs. I had to rent two tillers because the first one they rented me was defective from the start. Whatever, no big deal, I tool it back the next day and told them I needed to rent another one as the first one was defective. Also not a big deal. The big problem is a week later they charged my credit card for repairs on the defective machine. I explained to the store manager it was defective from the start, he said I should have bought damaged protection. I explained damage protection is for damaged caused by me, not for defective equipment. He didn't want to hear it. Contacting their customer service online was also a waste of time. They'll just keep saying there's nothing they can do, and that only a manager can refund me for the repair. I'll don't think I'll be coming back here, especially since theres really good Lowes and OSH nearby read more

The Home Depot - This is how much I was able to rototill before I discovered it was a defective machine - Nurseries & Gardening Near Me - San Jose, California

Home Depot is still one of the easiest stores to navigate when you know what you're looking for. The layout makes it simple to find items quickly, and the aisle signage is clear and helpful. Finding an associate can still be a challenge, but that hasn't really changed over the years. As long as you go in with a plan, it's quick and easy to get what you need and get out without wasting time. read more

I bought a French Door LG Refrigerator about 3 years ago. I thought South Korean appliances will be of good quality. I got an error code which meant my freezer fan is not working. I had to change the fan motor. Immediately after that I got another code that meant the sensor is not working. I had to replace it which would have been easier if both the codes appear at the same time because the sensor would have been replaced at the time the fan motor was replaced as it is in the same panel that needed to be removed. The so called 5 year warranty mentioned in the User Manual, I was told by LG that it was not applicable and LG wanted $450 just to replace the fan motor. All these parts were not made in South Korea but in China. In other words, the refrigerator was assembled in Korea nor manufactured. I would not buy any LG appliances again. Stick to American brands who also may use made in China parts but the quality demanded by American manufacturers is lot higher and therefore the parts perform better. read more

Went in for a return and Andrew helped me out. His customer service was excellent from start to finish. He was very friendly, professional, and made the whole process smooth and stress-free. You can really tell he values his customers and takes the time to communicate clearly and respectfully. It's always refreshing to come across someone with such a positive attitude and great work ethic. Really appreciated the help thank you, Andrew! read more

Really bad customer service, staff is really unprofessional, rude. Everything unorganized. Even you need a help to call someone no body show up or if they show up they don't no nothing basically just doing formality. Need a some electrical stuff waited 35 min read more

The Home Depot - Nurseries & Gardening Near Me - San Jose, California

honestly, I'm at a complete loss here I pick out a faucet take it up try to scan it. I'm told they have a "stop sale" and will not sell it to me. OK go back pick out different faucet. same result. WHY ARE THEY ON THE SHELVES!! The 2 star average is way over rated. I would give them negative if Yelp would let me. read more

The Home Depot - refusing to sell me a faucet - Nurseries & Gardening Near Me - San Jose, California

I know that the managers at this store dont care much about the customer service that even those i spent a lot of money here. The staffs are not helpful. Everytime i asked for help at electrical. I have to call several times and many different departments to help. I went to homedepot in Fremont. It was a day and night. Everyone was so nice to the customers and take their times to help. read more

late review but lol ordered some stuff to be delivered to this location order page doesn't update for like DAYS (literally was stuck on the "label made, carrier awaiting package" for like four days & no further update) so I text the home Depot hotline & someone tells me the store already got my stuff & they give me the actual carrier tracking number ; lo and behold, it shows that the package was delivered the day before & it was signed off by (name) in that store's receiving dept so I call the store (which btw routes you through 500 home Depot robots), go on hold for like 20min, a guy picks up then hangs up on me lmao then he calls back & is like "I think you hung up on me" bro what I explained whole situation, he says based on what he sees on his end the store isn't getting my order til the next day ; I tell him that the tracking number shows (name) signed off in receiving, he says he'll go check w his friend there , then he comes back & proceeds to FREAKING GASLIGHT me & say that nobody got anything & the customer service hotline is lying to me & "idk why they would tell you that but we definitely haven't gotten any orders in the last few days" so I go back to the home Depot service hotline & they tell me 100% the store has it & if the store lost it then they can just ship me new ones to the same store - I was like "yeah I don't think I'd want to ship to this store again anyways" I call the store number again (and get routed through a billion home Depot robots again) - thank GOODNESS someone else picked up I explain the exact same situation to her & she looks into it & I can literally hear the original guy in the background being snarky like "why did she call back? I already told her we don't have her order" etc - she tells him someone must've gotten it bc there was a name of the person in receiving that signed for it - he then argues back & forth w her & keeps saying "no we don't have it" - I guess it must've gotten obvs to her that I could hear him in the background bc Filipino tita tells me she's gonna go look for my order herself & she'll get back to me AND LITERALLY within 5min I get a text that my order is ready for pickup so uh, yeah moral of the story: don't ship things here lmao or maybe you'll have better luck than me? idk? also shout-out to Filipino tita that I forgot the name of oops read more

I had some issues with making a car key, and it took more unnecessary trips than it needed to. There were a few hiccups and some rude customer service staff, but the executive management was extremely nice and helpful. They resolved the issue and handled everything to my satisfaction. read more

Okay what an awful experience I saw that the box of cords was on sale from $4.97 to $2.72 but the cashier Asian lady didn't like the price she was saying that wasn't the right price regardless that the tag said it was right. I showed her to price tag and the skull number but she did not have it she started to raise her voice at me and I was not having that kind of unprofessional interaction then I asked the manager "JAY" who handled the situation very quickly. I don't appreciate being screamed at! So please Home Depot make sure your cashiers have maners and don't have a mental breakdown when they don't like the price advertised. Thank you Jay for handling this situation with professionalism read more

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They refused price adjusment only 1 week after purchase. We bought 9 pallets of pavers on March 28th. We got the bricks delivered on April 2nd. On April 3rd, the price went down. We tried to come to the store to do price adjustment on April 7. The store manager, Tony, refused to adjust the price. They said if we wanted new price, we had to do a return of 9 pallets of bricks and order the new ones. This is ridiculous. Careful when buying at this store. read more

Worst customer service ever. I've been calling the past 2 days, and the phone just rings and rings. No one picks up. I then show up in person asking if anyone has turned in a key. The workers were just standing around gossiping, not giving a shit. They didn't bother to ask their other coworkers for any information. read more

I had the worst experience ever at this Home Depot with JAKIE today. I went in to ask about a return after my Home Depot credit card was stolen, hoping to get some help or at least some clarification. Instead, JAKIE had the worst attitude and offered no sympathy or help -- just kept saying she didn't know and wouldn't even take a minute to look it up or ask someone else. All I wanted to know was if the money could be put back as store credit or applied to my account in any way, but she kept shrugging. It was clear she didn't care and didn't want to be there. She seemed like she hated her job and took it out on customers. At this point, I'm not sure if she was just lazy, rude, or even racist, but either way, I won't be coming back. read more

Why do I love this store and particularly this location? -Lots of employees that make themselves available to help even on a busy Memorial Day weekend. -Cashier/checkout services was super fast; they didn't allow for a ling line to form. -Ponce was not only knowledgeable about trees but when my lemon tree (purchased here) needed a stake (it was getting transported to Sacramento) he walked me to the lumber section to retrieve what we needed and staked it for me! -I couldn't find a single lemon tree in the Sacramento area due to a citrus tree shortage; here there were 15-20 lemon trees to pick from, among manderine, grapefruit, and many other fruit trees. -Widest selection of plants and trees that I have seen, especially compared to the Sacramento stores. read more

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David brought out our curbside and was the honestly the most helpful, by far one of the only good encounters I have ever had in this Home Depot ever and I've been here a bunch! read more

This is an update solely for their refrigeration department. After a year of back and forth we finally got the customer service we were looking for, although it was with no help from home depot . The manufacturer of Samsung refrigerators finally sent out a technician and was able to fix the fridge. Home depot is not a reliable place to purchase a refrigerator. For any large appliances, you're best bet is at Airport Home Appliance. read more

I've decided that Home Depot thinks they are a jewelry store. I wasted over an hour today trying to purchase a few items. First I had to find an associate to unlock the locked up merchandise, 20 minutes, then after they opened the cage, they had to bring it to a cashier, (in self check out), 10 minutes, then I had to wait in line at self check out, (10 minutes] and once at the register, had to wait for that associate to scan in my items so I can pay. (10 minutes). After I pay, I show the associate my receipt, and she unlocks the items from her cage at checkout so I can leave. (10 minutes). The biggest problem with this entire scenario is that I am at Home Depot almost every day, theft is not the problem, the problem is being understaffed and overpriced. read more

Rude staff, Requires physical copies of Id at times Doesn't accept Apple Pay or even the credit card contactless. read more

Employees here are the worse. Literally came here for one item and 4 different employees couldn't find this 1 item. In their system and online it said there were around 100 in stock but these inadequate employees could not figure out where it is. Employees here can't do a simple job. STAY AWAY read more

Horrible experience on Curbside pick up, 1hr waiting on just a spray bottle. I would have gone inside but both of my kids were asleep. The app didn't let me cancel my order. Called the store, machine answers then it says it will connect you with the right person, nobody ever picked up. I can't believe I have a PRO account here. What a joke. read more

The Home Depot - Order - Nurseries & Gardening Near Me - San Jose, California

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I was there this afternoon to buy a Shower pan and there's only one left and it's located above eye level so I called a manager to get it down for me. She asked one of the guys and he said I don't think I can get it down using the scissors lift. He even told me if he cannot get it down, I HAVE to call someone to do it for me WOW ! Isn't it it's their job to do it ?. Anyway, one of the lady employees there said he can push the ones right next to it and get it down, he didn't, so lazy. The lady, Emily, used the lift and got it down almost without problem whatsoever. I say homedepot at Story should hire someone that have a little more experienced, hardworking and no attitude. Nice job Emily, HD needs more people like you ! read more

Kiddo needed better light fixtures. It wasnt just changing light bulbs because we have loads of stock in the house but she needed a brighter white light in her room. We decided to come here and check it out. We usually go to the one by Great Mall but that weekend I know the parking is a hassle over there so we decided to go to Story Road instead. Parking isn't better but we got to get a spot without driving around the lot. We got in and went to the lighting section. There are not alot of people in the store to ask for help (which I think accounts to most of their branches). We found the light that we wanted and after comparing with our selections got a light fixture that emits soft white light. Paid our purchase and got out. We didn't linger around. read more

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It is not possible to give a negative star or zero star, so I went with one. The manager Melanie should not be a manager. HD has just lost my business at that store and I will try not to go to other HD's unless I cannot find a Lowes or others nearby. I asked to speak to a manager about an issue of their store policy and she took her time in getting to me even though I was told that she will see me in about 3 minutes. I saw her coming from the other end of the store and on the way she stopped and chat with other customers even when other HD associates were in the same group helping the customers. So, I went up to where she was and asked if she was the manager that was coming to see me. She did not say yes or no. She then minimized the reason that she was told why I wanted to see her and put on a jeering smile. I proceeded to tell her my issue and suggestion about more signage of their board cutting policy to make it clear so that I didn't not have to waste my time lugging around a 4x8 board, pay for it first, then told they cannot cut it. After hearing about my issue, she said "Is that all?", with no apology or if she was going to look into it. Very unprofessional and no respect for customers. How did she ever make it to being a manager is beyond me. read more

Literally, no one works at this location. I tried to call to ask if an item is in stock. The phone rings and rings and eventually, someone picked up and just hung up. So I went in person, and it took an hour to get an employee at customer service. Terrible store, save yourself the hassle and go elsewhere. read more

I stopped off here on the way back home from a hike to pick up some batteries and some other stuff. They were very busy on a Saturday afternoon. I was not expecting it but the staff was super friendly and helpful...the two people who helped me find what I was looking for and the nice lady at the checkout. Well done team, keep it up! read more

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This Home Depot is located in a rough patch on Story Road. Lots and lots of traffic with everyone and their grandparents honking and hollering. I would agree this branch is well stocked, but not necessarily well maintained. It feels like a madhouse walking into the store. Floor employees are hard to track down and customer service reps are horrible at maintaining professionalism. Lines are consistently long and the self checkout stations need a bit of work from a process perspective. We only visit to pick up household things when absolutely necessary because it's the closest HD to us. read more

The Home Depot - No more AC units! - Nurseries & Gardening Near Me - San Jose, California

I come here a lot for my DIY needs. Theres an Asian guy with glasses who works in plumbing/sprinklers that knows a lot and has helped me many times. Props to him and the rest of the staff! read more